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Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Minimum check in age is 21 year round.



Stay Requirements
  • Minimum night stay restrictions may apply.


    Applies: Sunday - Saturday(11/4/2012 - 12/31/2050)
Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   21 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/21/2014 - 1/3/2015)

No Show Policy
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(5/1/2014 - 12/20/2014)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(12/21/2014 - 4/30/2015)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(5/1/2015 - 12/18/2015)
  • Cancun, Mexico (CUN): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Year Built: 1998
  • Last Renovation: 2011
  • Floors: 3
  • Accessible rooms: 6
  • Total rooms: 956

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • Baggage hold
  • Concierge desk
  • Free parking
  • Internet services†
  • Lounges/bars†
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box
  • Shopping mall†
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • We have the best 2010 wedding packages, you can choose from according to your needs. Reserve your rooms at Sandos Hotels & Resorts, and you can:

    * Get your Wedding Package for Free
    * Get the best package starting at $300
    * Up grade your package starting at
    $500

    Packages apply for all your wedding party staying at the Resort.

    Symbolic & Legal Packages

    If you would like more information on these packages, please contact our wedding coordinator at:

    weddings.caracol@sandoshotels.com
  • Business Services†
  • Internet Access†

† Fees may apply

Standard Room


View -Rooms have balcony or terrace with garden, pool or jungle view.

Bedding- 1 king or 2 queen beds.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 

Additional Amenities- Bathroom with shower, hair dryer, air conditioning, ceiling fan, cable color TV, clock radio with alarm, telephone. Minibar with mineral water, soft drinks and beer restocked every other day, safety box.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Deluxe Room


View -Rooms have balcony or terrace with garden, pool or jungle view.

Bedding- 1 king bed and a sofa bed.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged.

Additional Amenities- Bathroom with shower, hair dryer, air conditioning, ceiling fan, cable color TV, clock radio with alarm, telephone. Minibar with mineral water, soft drinks and beer restocked every other day, safety box.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Cable television
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Junior Suite


View -Terrace with garden, pool or jungle view

Bedding- 1 king bed and 1 double sofa bed.

Occupancy limits- 3 adults, 3 children, 5 total.

Exception- When booking 3 adults, only 1 child is allowed.

Maximum of 3 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged.

Effective 5/31/14 - 3 adults & 2 children are allowed.

Additional Amenities- Bathroom with shower, including Hair dryer. Air conditioning, ceiling fan, Cable color T.V., clock radio with alarm, telephone, Mini Bar with mineral water, soft drinks and beer (restocked every other day). Safety box.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Cable television
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Superior Select Club


Bedding- 2 queens or 1 king bed.

Occupancy limits- 3 adults, 0 children, 3 total.  Children are not allowed.

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-It's own private pool allowing you to enjoy the quite surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Deluxe Superior Select Club


Bedding- 1 King Size bed with 1 double sofa bed.

Occupancy limits- 3 adults, 0 children, 3 total.  Children are not allowed.

Additional Amenities :
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-It's own private pool allowing you to enjoy the quite surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV

Select Club Penthouse


Bedding- 1 king bed and 1 double sofa bed.

Occupancy limits- 3 adults, 0 children, 3 otal.  Children are not allowed.

Effective 5/31/14- 

Occupancy limits- 4 adults, 0 children, 4 total.  Children are not allowed.

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-It's own private pool allowing you to enjoy the quite surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Royal Elite Superior


Bedding- 2 double beds.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 child through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 

Additional Amenities :

-iPod player
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Royal Elite 1 Bedroom Suite


Bedding- 1 king bed with 1 sofa bed in living area.

Occupancy limits- 3 adults, 3 children, 4 total.

Maximum of 3 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 

Effective -5/31/14-

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 


Additional Amenities :
-iPod player
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Royal Elite Penthouse


Bedding- 1 king bed and a sofa bed.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 

Additional Amenities :
-iPod player
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV


† Fees may apply
Various Lounges/Bars

*Lobby bar with terrace
*Lounge bar with terrace
*Cafeteria bar with terrace
*Bar Plaza
*Sports Bar
*Beach Bar
*Swim up bar
*2 pool bars


Various Restaurants

*La Laguna - International buffet. Breakfast, lunch, and dinner.
*La Toscana - Italian buffet. Dinner.
*Las Mascaras - Mexican buffet. Dinner.
*El Templo - Oriental a la carte. Dinner. Reservations required.
*La Riviera - Mediterranean a la carte. Dinner. Reservations required.
*El Gaucho - Steakhouse a la carte. Dinner. Reservations required.
*Fogo do Brazil - Brazilian a la carte. Dinner. Reservations required.

Number of a la carte reservations are restricted to the number of nights per room per stay:
*3-4 night stay: 1 a la carte reservation
*5-6 night stay: 2 a la carte reservations
*7-8 night stay: 3 a la carte reservations

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    **Kids Club: from 10:00 am to 09:00 pm (divided as Baby 2-3 / Kids 4-7/ Children 8-12 years) with fully supervised activities program, such as: children’s pool, games and crafts, mini disco . For the ages 2-3 years, the schedule is 10 am to 1 pm and 3 to 6 pm.
    **Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports†
    -Water Sports Center:
    Scuba Libre: 5 stars padi resort, all level courses and specialities, daily discovery scuba diving, ocean dives, cavern dives, snorkeling tour,fishing trip, atv, Katamaran, jet ski, parasail and an
    introductory diving lesson in swimming pool,
  • Non-Motorized Water Sports
    Snorkeling equipment, Windsurfing, Kayaking, hobbie cat 13ft (lessons not included), Boogie Board.
  • Pool
    There are 2 pools on site. ** 2 Swimming Pools, the main one with protected children area
    ** 1 AQUA PARK for children with glides and water games. This Property has Swim up Bars.
  • Sauna
  • Spa
  • Steam bath
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within a Mile of Property.
  • On-site Entertainment
    * Disco (from 23:00 – 02:00)
    * Theater
    * Family program
  • Xcaret: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Xel-Ha: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Tulum: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Chichen Itza
  • Other Local Attractions
    Sandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


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All Inclusive Amenities
Travel Dates:
Now - 12/20/2014  
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All Inclusive Amenities

All Inclusive amenities include:
-Daily meals includes buffet breakfast, buffet lunch, buffet dinner, or a la carte dinner
-Snacks 24 hours
-Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails 24 hours within the resort.
-Tennis (unlimited day and night use within schedule of operation cased on availability), includes tennis balls and rackets, proper attire and court shoes required.
-Non-motorized water sports: boogie board, windsurfing, sailing and kayaking (subject to ocean conditions; lessons are not included), snorkeling gear, and one introductory scuba diving lesson in pool.
-Kids Club from 10:00am to 9:00pm 4-12 with supervised full activities program: children's pool, games and crafts. Mini disco. For the ages 2-3 years, the schedule is 10:00am - 1:00pm and 3:00pm - 6:00pm. Teens activities available.
-Gym: free use of exercise equipment, sauna, steam room & Jacuzzi.
-Daily activities: guided walking tours, archery, darts, boccia, dancing courses, billards, football, aerobics, beach activites. Pool games and water aerobics. Water polo. Beach Volleyball and Water Volleyball.
-Nightly entertainment-theater and no cover charge at Disco
-All taxes and gratuities

Valid Booking Dates: Now - 12/20/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
Now - 12/20/2015  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive a fruit basket, a bottle of sparkling wine in room, a free upgrade subject to availability upon check-in, and a romantic dinner in an a la carte restaurant (reservation required).

To receive this offer, just enter HONEYMOON in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift 2014
Travel Dates:
Now - 12/20/2014  
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Honeymoon Welcome Gift 2014

Guests celebrating their honeymoon with us will receive a fruit basket, a bottle of sparkling wine in room, a free upgrade subject to availability upon check-in, and a romantic dinner in an a la carte restaurant (reservation required).

To receive this offer, just enter HONEYMOON in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/20/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
12/21/2014 - 12/20/2015  
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All Inclusive Amenities

All-Inclusive Amenities include:
-All meals included every day: Buffet Breakfast, Buffet Lunch, Buffet or a la carte Dinner, 24 hours all inclusive.
-Unlimited domestic drinks: beer, soft drinks, house wine and domestic and international cocktails, including disco (age 18+), 24 hours within the Resort.
-Hotel Taxes and service charges
-Free Wi-Fi in designated public areas of the hotel
-2 Tennis Courts- unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls and rackets), proper attire and court shoes required.
-Water sports: Boogie board, Sailing (insurance fee applies, lessons not included) & Kayaking (subject to ocean conditions). Snorkeling gear (1 hour per day) and introductory Scuba Diving lesson in pool (once per stay).
-Gym: free use of fitness equipment, sauna, steam room & Jacuzzi (age 18+).
-Daily activities program with our sports and entertainment team: archery, darts, dancing courses, billiards, football, zumba, beach activities, pool games, water aerobics, water polo, beach volleyball and water volleyball…
-3 Pools: 1 Exclusive for Select Club Adults Only 21+ Guests, 1 Chill Out Pool, 1 Activities Pool with separate children’s area.
-Splashing Water Park for children with 17 fun water slides and games surrounded by water spouts.
-Kids Club from 10:00am to 10:00pm with fully supervised activities program such as children's pool, games and arts and crafts and mini disco.
-Baby Club for infants ages 2-3 years from 10am to 1pm and 3 to 6pm.
-Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.
-Nightly entertainment at the theater. Shows, live music and theme nights, movies,…
-Trendy Disco Bar with music from 11pm to 2am (age 18+)

Valid Booking Dates: Now - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Cancun, Chetumal Km.295  
Playa del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Snorkeling, Spa, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 7115 reviews


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What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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