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  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Excellence Riviera Cancun has announced the temporary closure of their lobster and grill restaurants due to refurbishments. Management has ensured that that all services are in place and operating normally, including the Grill/Lobster menus which are available at other restaurants for our mutual guests wanting to enjoy such dining options and there are 6 other restaurants available. Plese note that renovations times and dates are subject to change at any time without prior notification.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Stay Requirements
  • Minimum night stay restrictions may apply.


    Applies: Sunday - Saturday(5/17/2013 - 12/24/2014)
Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(12/24/2013 - 12/23/2014)

Early Departure Policy
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(6/11/2013 - 12/23/2014)
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(12/24/2014 - 12/23/2016)
No Show Policy
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(6/11/2013 - 12/23/2014)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/24/2014 - 12/23/2016)
  • Cancun, Mexico (CUN): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Year Built: 2004
  • Last Renovation: 2014
  • Floors: 4
  • Accessible rooms: 6
  • Total rooms: 440

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Concierge desk
  • Elevators
  • Free parking
  • Lounges/bars†
  • Safe deposit box
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children not allowed
  • Concierge desk
  • Elevators
  • Free parking
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
  • Excellence Wedding Package free of charge if a Excellence Club Jr. Suite View room or higher category booked for minimum of 7 night stay.

    Group wedding offer: If 5 rooms booked by the same operator for a minimum 7 night stay then The Excellence Wedding package is free of charge to the wedding couple.

    Wedding dates must be requested at least 4 months in advance.

    Please contact hotel directly for details in wedding package.
  • Business Services†
  • Internet Access†

† Fees may apply

Junior Suite Spa or Poolview


View : Choose between a dreamy pool or Spa view

Bedding - 1 king bed or 2 double beds

Occupancy limits - 3 adults, 0 children, 3 adults total

let the relaxation begin. 668 sq. ft. Suites with private furnished balcony.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service

Junior Swim Up Suite Spa or Poolview


View :  All our spacious Junior Swim Out Suites Spa or Pool view

Bedding - 1 king bed or 2 double beds

Occupancy limits - 3 adults, 0 children, 3 adults total

668 sq. ft. in size, located on the ground floor and offer direct access to the pool, private furnished terrace with outdoor Jacuzzi, two sunbeds and one hammock. The pool is just 2 or 3 meters away from your terrace.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service

Junior Suite Oceanview


View : Spectacular Caribbean views

Bedding - 1 king bed

Occupancy limits - 2 adults, 0 children, 2 adults total

elevate the experience. Savor sunsets on your private balcony. All our spacious Junior Suites are 668 sq. ft. in size.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service

Excellence Club Jr Suite Oceanfront


View :  Prime ocean front views with both private indoor and outdoor Jacuzzi.

Bedding - 1 king or 2 double beds

Occupancy limits - 2 adults, 0 children, 2 adults total

668 sq. ft. Club suites located in the VIP section and come with the services of a dedicated concierge and exclusive Excellence Club amenities.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Free newspaper
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service

Excellence Club Jr Swim Up Suite Oceanview


View :   The best of both worlds with direct access to the pool plus a coveted ocean view.

Bedding - 1 king bed

Occupancy limits - 2 adults, 0 children, 2 adults total

Drink in the scenery from a private terrace with an outdoor Jacuzzi, two sunbeds and a hammock.668 sq. ft Club suites located in the VIP section.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Free newspaper
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service

Excellence Club 2 Story Rooftop Terrace Ste Ocf


Bedding - 1 king bed

Occupancy limits - 2 adults, 0 children, 2 adults total

The sun and sea take center stage. Furnished balconies have Caribbean views, an outdoor Jacuzzi and a private furnished rooftop terrace with HydroSpa Pool, shower and ocean views that go on forever. 668 sq. ft. Club suites located in the VIP section.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Double vanity
  • DVD player
  • Free newspaper
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service

Excellence Club Honeymoon Suite Ocean View


Bedding - 1 king bed

Occupancy limits - 2 adults, 0 children, 2 adults total

Imagine more than 1,000 square feet of luxury living, exclusive amenities, ocean views, two private and furnished balconies and private indoor and outdoor Jacuzzis for two. Club suites are located in the VIP section. This 1-bedroom suite is perfect for wedding and honeymoon couples.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Free newspaper
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service

Imperial Suite


Bedding - 1 king bed

Occupancy limits - 2 adults, 0 children, 2 adults total

This is luxury redefined. At nearly 2,000 square feet, the Excellence Imperial suite features a generous living room area, separate kitchen, separate dining room, and a furnished terrace or balcony with an outdoor Jacuzzi for two.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Free newspaper
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower only
  • Slippers
  • Telephone
  • Turn down service
  • Wet bar


† Fees may apply
Various Lounges/Bars

Lobby Bar
Coffee Bar
Sports Bar
Swim up pool Bar
Pool and Beach bar
Exclusive Bar at the Excellence Club
Disco Bar
Theater Bar
Cigar Bar
Smoothie Bar
Lounge Bar
Casino Bar


Various Restaurants

Agave - This is the restaurant to sample the finest Mexican food and Tex-Mex favorites on the Riviera Maya---as mild as you like or as spicy as you can handle. Enjoy authentic Mexican specialties grilled, sautéed or marinated. Your choice of romantic indoor seating or outdoors under the moonlight in our hacienda-style courtyard. Tableside mariachi entertainment completes your perfect Mexican evening.

Basmati - Riviera Cancun’s newest resort restaurant. Basmati specializes in the regional dishes of India’s North-West frontier, mixing up tangy herbs, spices and cooking techniques against a dramatic backdrop.

Chez Isabelle - Dinner at Chez Isabelle, our signature French restaurant, is as alluring as a night in Paris. You’ll feel transported from the Riviera Maya to the Left Bank as you choose among savory hors d’oeuvres, mouth-watering entrees and desserts that live up to the French culinary reputation.

Oregano Pizza e Pasta Italian - For casual Italian lunch and dinner, Oregano Pizza e Pasta Italian is a popular outdoor gathering spot. Our trattoria-style restaurant serves simple but delicious fare including pizza--from traditional to unpredictable--calzones, pastas and a selection of sweet treats. Think of it as a bit of the Old World on the Riviera Maya.

Spice - Step into the world of pan-Asian delights with exotic specialties from Japan, China, Vietnam and Thailand. If you like Japanese iron griddle cooking, cozy Teppanyaki rooms are the place to delight your senses as talented chefs prepare your meal right in front of you.

Toscana Restaurant - where the wondrous flavors of Italy come alive. You’ll discover inventive spins on traditional favorites. Breakfast and lunch are served buffet-style. For dinner, enjoy pasta selections, prepared as you like them.... and meat and seafood dishes infused with fresh ingredients and artfully prepared to five star standards. Save room for dessert.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    5 Outdoor Hot Tubs
  • Motorized Water Sports†
    Deep sea fishing, private yacht excursions, and scuba diving with instruction are available at an additional cost.
  • Non-Motorized Water Sports†
    Kayaks, snorkeling equipment, sailing, and windsurfing.
  • Outdoor pool
  • Pool
    There are 6 pools on site. A total of 6 swimming pools, 2 of them heated with an exspanse of over 77,877 sq. feet, guest enjoy privacy and variety throughout the resort. All suites on the ground floor have direct access to the pool. This Property has Swim up Bars.
  • Sauna†
  • Spa†
  • Steam bath†
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within 10 Miles of Property.
  • Cancun shopping area
  • Playa del Carmen
  • Puerto Morelos: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Xcaret Ecological park
  • Other Local Attractions
    Crocokun, Xel-ha, Golf courses, Tres Rios, Tulúm, Chichen Itza, and more.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


Select a promotion to view details

Luxury Bonus
Travel Dates:
Now - 12/23/2014  
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Luxury Bonus

Guests will receive:

  • 10% discount on any massage or treatment of 50 minutes or more. (Not combinable with other spa promotions).
  • 2 bottles of domestic wine (1 bottle of red wine and 1 bottle of white wine upon arrival, PLUS 1 bottle of sparkling wine for Excellence Club guestrooms).

To receive this offer, just enter LUXURY in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Valid Booking Dates: Now - 3/31/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Free Excellence Honeymoon or Anniversary Package
Travel Dates:
Now - 12/23/2015  
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Free Excellence Honeymoon or Anniversary Package

Guests celebrating their honeymoon or anniversary will receive the Excellence Honeymoon Package which includes:

  • Champagne upon arrival
  • Fruit basket and exotic fresh flowers in room upon arrival
  • A champagne breakfast in bed (one per stay; reservation must be made in advance with concierge)
  • Special Aurum Couples Spa Treatment (Duration: 50 minutes).
  • Private beachfront dinner followed by a candlelight rose petal bath of essential oils awaiting your arrival (reservation must be made in advance with concierge)
  • Special turn-down service and petit fours each evening
  • Complimentary Lovers Live CD by Sade

To receive this offer, just enter JSOV Honeymoon in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important information: Proof of marriage must be provided at check-in. Anniversary Package valid seven days before or seven days after your anniversary date.  Honeymoon Package valid for 3 months after your wedding date.  Not combinable with Free Wedding package.

 

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Free Honeymoon or Anniversary Amenities
Travel Dates:
Now - 12/23/2015  
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Free Honeymoon or Anniversary Amenities

Guests celebrating their honeymoon or anniversary will receive the following:

  • Welcome letter
  • Basket of fresh fruits in room upon arrival
  • One bottle of sparkling wine
  • One specially prepared romantic dinner - reservation must be made in advance with concierge
  • Rose petals in the room upon arrival
  • Special turn-down service
  • Champagne breakfast in bed - one per stay - reservation must be made in advance with concierge
  • 15% discount on all spa treatments

To receive this offer, just enter HONEYMOON or ANNIVERSARY in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. 

Important information: Proof of marriage must be provided at check-in. Anniversary Package valid seven days before or seven days after your anniversary date.  Honeymoon Package valid for 3 months after your wedding date.  Not combinable with Free Wedding package.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Free Honeymoon or Anniversary Amenities
Travel Dates:
Now - 12/23/2015  
Close

Free Honeymoon or Anniversary Amenities

Guests celebrating their honeymoon or anniversary will receive the following:

  • Welcome letter
  • Basket of fresh fruits in room upon arrival
  • One bottle of sparkling wine
  • One specially prepared romantic dinner - reservation must be made in advance with concierge
  • Rose petals in the room upon arrival
  • Special turn-down service
  • Champagne breakfast in bed - one per stay - reservation must be made in advance with concierge
  • 15% discount on all spa treatments

To receive this offer, just enter HONEYMOON or ANNIVERSARY in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. 

Important information: Proof of marriage must be provided at check-in. Anniversary Package valid seven days before or seven days after your anniversary date.  Honeymoon Package valid for 3 months after your wedding date.  Not combinable with Free Wedding package.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/23/2014  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

• Special Welcome Cocktail and cool towel
• Full breakfast, lunch, dinner and snacks each day (8 a la carte dining option, 1 buffet restaurant for breakfast & lunch, 1 snack grill at the beach for lunch and 3 a la carte lunch options)
• Unlimited natural fruit juices and soft drinks
• Unlimited premium and domestic alcoholic beverages
• 24-hour room service
• Pool and beach waiter service
• Non-motorized water sports (sailing, windsurfing, sea kayaking, snorkeling gear, introductory scuba lesson)
• Daily activities & Live music during the day
• Tennis clinics
• Game room
• Fully equipped fitness centre with state-of-the art "e;Cybex"e; equipment
• Wedding gazebo
• Free wireless internet
• All taxes and gratuities

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
12/24/2014 - 12/23/2015  
Close

All Inclusive Amenities

The all-inclusive program includes the following amenities:

• Special Welcome Cocktail and cool towel
• Full breakfast, lunch, dinner and snacks each day (8 a la carte dining option, 1 buffet restaurant for breakfast & lunch, 1 snack grill at the beach for lunch and 3 a la carte lunch options)
• Unlimited natural fruit juices and soft drinks
• Unlimited premium and domestic alcoholic beverages
• 24-hour room service
• Pool and beach waiter service
• Non-motorized water sports (sailing, windsurfing, sea kayaking, snorkeling gear, introductory scuba lesson)
• Daily activities & Live music during the day
• Tennis clinics
• Game room
• Fully equipped fitness centre with state-of-the art "e;e;e;Cybex"e;e;e; equipment
• Wedding gazebo
• Free wireless internet
• All taxes and gratuities

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Federal 307 Chetumal - Puerto Juarez  
Benito Juarez, Puerto Morales, QR 77580
MEXICO

Experiences

Active/Adventure, Adults Only, All Inclusive, Beach, Dining, Diving, Luxury, Nightlife, Romance, Snorkeling, Spa, Wedding
4.5 of 5 stars

TripAdvisor Traveler Rating

Based on 7384 reviews
en-US-DMCAPolicy


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What is a Promo Code?

What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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