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Location: Riviera Maya-Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:   Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:   This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:   A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:   Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.



Cancellation Policies

  • Cancellation Deadline: Immediate Cancel currently applies under penalty
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2015 - 1/3/2016)

No Show Policy
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2014 - 1/4/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(1/5/2015 - 12/22/2015)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2015 - 1/3/2016)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(1/4/2016 - 12/22/2016)

† Fees may apply
  • 24-hour room service†
  • Babysitting†
  • Concierge desk†
  • Currency exchange†
  • Dry cleaning†
  • Laundry/Valet service†
  • Limousine service†
  • Smoke-free property
  • Tour/sightseeing desk†
  • Please contact property directly for more information on available wedding services.

† Fees may apply

Luxury Jacuzzi Junior Suite


View- Ocean or pool view.

Bedding– 2 double beds.

Occupancy limits- 2 adults, 2 children, 4 total. 

Maximum of 2 children through the age of 2 stay free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Satellite television

Luxury Swim-Up Jacuzzi Junior Suite


View- Oceanview.

Bedding– 2 double beds.

Occupancy limits- 2 adults, 2 children, 4 total. 

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Satellite television

Family Jacuzzi Junior Suite


View- Resort views

Bedding- King bed with sofa bed OR two double beds with a living room area.

Occupancy limits-2 adults, 3 children 5 total.

Maximum of 3 children through the age of 2 stay free in existing beds with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe

Family Swim Up Jacuzzi Suite


Bedding– King bed with sofa bed OR two double beds with a living room area.

Occupancy limits- 2 adults, 3 children, 5 total.

Maximum of 3 children through the age of 2 stay free in existing beds with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Safe
  • Telephone
  • TV

One Bedroom Suite


View- Ocean or pool view.

Bedding– 1 King bed and 1 sofa bed.

Occupancy limits- 2 adults, 3 children, 5 total.

Maximum of 3 children through the age of 2 stay free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Kitchenette
  • Minibar
  • Safe
  • Satellite television

One Bedroom Suite Swim-Up


View- Oceanview.

Bedding– 1 King bed and 1 sofa bed.

Occupancy limits- 2 adults, 3 children, 5 total.

Maximum of 3 children through the age of 2 stay free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Kitchenette
  • Minibar
  • Safe
  • Satellite television

Two Bedroom Suite


View- Ocean or pool view.

Bedding– 1 King bed, 2 double beds and 1 sofa bed.

Occupancy limits- 4 adults, 4 children, 8 total.

Maximum of 4 children through the age of 2 stay free in existing beds with at least 1 adult. 

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Satellite television

Two Bedroom Suite Swim Up


View- Oceanview.

Bedding– 1 King bed,  2 double beds and 1 sofa bed.

Occupancy limits- 4 adults, 4 children, 8 total.

Maximum of 4 children through the age of 2 stay free in existing beds with at least 1 adult. 

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Satellite television

Two Bedroom Beachfront Family Suite


Bedding– 1 King bed,  2 double beds and 1 sofa bed.

Occupancy limits- 5 adults, 6 children, 8 total.

Maximum of 6 children through the age of 2 stay free in existing beds with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Two Bedroom Suite with Plunge Pool


Bedding– 1 King bed,  2 double beds and 1 sofa bed.

Occupancy limits- 5 adults, 6 children, 8 total.

Maximum of 6 children through the age of 2 stay free in existing beds with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Safe
  • Telephone
  • TV

Three Bedroom Suite


View- Ocean or pool view.

Bedding– 2 King beds, 2 double beds and 2 sofa beds.

Occupancy limits- 6 adults, 6 children, 8 total.

Maximum of 6 children through the age of 2 stay free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Satellite television

Three Bedroom Swim Up Suite


Bedding– 2 King beds, 2 double beds and 2 sofa beds.

Occupancy limits- 6 adults, 6 children, 8 total.

Maximum of 6 children through the age of 2 stay free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Safe
  • Telephone
  • TV

Five Bedroom Oceanfront Villa


View- Oceanview.

Bedding– 3 King beds, 4 double beds and 3 sofa beds.

Occupancy limits- 8 adults, 6 children, 8 total.

Maximum of 6 children through the age of 2 stay free in existing beds with at least 2 adults.

Effective from 12/23/14:

Occupancy limits- 8 adults, 7 children, 8 total.

Maximum of 7 children stay with at least 1 adult. Children pay as adult .

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Direct dial phone number
  • DVD player
  • Full kitchen
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Satellite television


† Fees may apply
Various Bars & Lounges

Sunset Bar
Providing guests with the ideal rooftop setting to enjoy a coktail or relax overlooking the magnificent Mexican Caribbean Sunsets.  Bar: 5:00 PM – 11:00 AM

 


Various Restaurants

Chakay Restaurant and Swim Up Bar
Open for breakfast, lunch and dinner with food display and a la carte options. The welcoming setting with maritime décor feature local fresh ingredients and superb service.

The bar offers GI premium beverages and a wide selection of juices and non-alcoholic juice cocktails.

Breakfast: 7:00 am – 11:00 am
Lunch: 11:00 am – 5:30 pm
Dinner: 5:30 pm – 10:00 pm
Bar: 7:00 am – 11:00 pm

Cocotales
Guests at Generations Maroma can also enjoy the Cocotales restaurant, located next door at Marina Maroma.

Lunch: 12:00 pm – 5:00 pm

 

 


  • Children's program†

    Generations Eko Kids Club offers supervised activities for children ages 4 to 12 years old. It offers the kids a fun and safe place to play and offers unique children’s experiences such as recycling materials for art projects to teach children about the environment while having a good time. The Kids Club has a movie area, craft station, library, gaming consoles and more!

    • Open: 9:00 AM – 9:30 PM
    * Children under 4 years old require adult supervision.

† Fees may apply

Funjet Promotions


Select a promotion to view details

FREE Family Amenities (Baby Stroller, Baby Food, Crib and more)!
Travel Dates:
Now - 12/22/2014  
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FREE Family Amenities (Baby Stroller, Baby Food, Crib and more)!

Baby and Family amenities include:

- Stroller
- Pack and Play
- Baby bottle warmer
- Baby bottle sterilizer
- Baby food
- Baby monitor
- Baby changing table with bathtub
- Crib
- Baby bath robes
- Kids Menu
- Kids Club 'EKO KIDS' (4-12 yrs)
- Library and reading area at the Family Lounge
- Laundry service - 5 pieces per person 24 hours, prior to check out
- Family theme night in room dining and continental breakfast in 1, 2 and 3 bedroom suites

Valid Booking Dates: Now - 12/22/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/22/2016  
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All Inclusive Amenities

The Karisma Gourmet Inclusive Experience includes the following:

- Welcome glass of sparkling wine for adults and smoothies for kids
- All meals and gourmet bites
- All domestic and international alcoholic and non-alcoholic beverages
- 24 hour room service
- Kids Menu
- Eko Kids Club (4-12 yrs)
- Beach and Pool Butler
- Snorkeling equipment
- Concierge and vacation planner services
- All taxes and gratuities

Baby Amenities Include:

- Strollers
- Pack and Play
- Bottle Warmers
- Bottle Sterilizers
- Baby food
- Baby Monitors
- Changing tables with bathtubs
- Cribs
- Children's bathrobes

Valid Booking Dates: Now - 12/22/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Gourmet Honeymoon & Anniversary Package
Travel Dates:
Now - 12/22/2016  
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Gourmet Honeymoon & Anniversary Package

Guests will receive the complimentary gourmet honeymoon and anniversary package. This includes the following:

  • A private gourmet, romantic four-course candlelit dinner on the beach
  • 2x1 beachfront sky massage
  • A chilled bottle of champagne in room upon arrival
    Complimentary use of WiFi
  • 15% discount on spa services
  • A romantically decorated suite with rose petals
  • Aroma therapy and candles following private dinner
  • Fresh tropical floral arrangement in room
  • Chef’s special gourmet breakfast in bed the morning after the private dinner

To receive this offer, just enter HNY or ANV in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.  Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.  Available for purchase in other categories for $750 per couple.  One massage must be purchased to receive one of equal or lesser value complimentary.  Package inclusions may vary without previous notice.  Not combinable with any other promotion unless otherwise specified.  Only available when qualifying category is purchased.  Not valid for any reservations traveling with a group or wedding.

Valid Booking Dates: Now - 12/22/2016

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Cancun - Tulum, Km 55.3  
Playa del Carmen, QR 77710
MEXICO

Experiences

All Inclusive, Beach, Family
en-US-DMCAPolicy


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What is a Promo Code?

What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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