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  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 

This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   21 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/21/2014 - 1/3/2015)

No Show Policy
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(12/21/2014 - 4/30/2015)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(5/1/2015 - 12/20/2015)
  • Cancun, Mexico (CUN): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Year Built: 1996
  • Last Renovation: 2012
  • Floors: 3
  • Accessible rooms: 4
  • Total rooms: 819

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible rooms
  • Concierge desk
  • Elevators
  • Internet services†
  • Lounges/bars†
  • Safe deposit box†
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
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    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Bell staff/porter
  • Bicycle rentals†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Please contact the hotel directly.

† Fees may apply

Standard


View:Poolview, Gardenview, or Partial oceanview

Bedding:1 king or 2 double beds

Occupancy limits:Maximum 3 adults, 2 children, 4 total


  • Air conditioning
  • Balcony/Lanai/Terrace
  • Cable television
  • Hairdryer
  • Safe
  • Shower only
  • Telephone
  • TV

Hacienda Junior Suite


View:Gardenview

Bedding:1 king or 2 double beds and a sofa bed

Occupancy limits:Maximum 3 adults, 3 children, 5 total

Exception - When booking 3 adults, only 1 child is allowed.

First child through age 12 is surcharged. Second child through age 12 stays free in existing beds with at least 2 adults. Third child through age 12 is surcharged.

Effective 12/21/14:-

Maximum 3 adults, 2 children, 5 total.

  • Air conditioning
  • Balcony/Lanai/Terrace
  • Cable television
  • Hairdryer
  • Safe
  • Shower only
  • Telephone
  • TV

Riviera Junior Suite


Bedding:1 king or 2 double beds and a sofa bed

Occupancy limits:Maximum 3 adults, 3 children, 5 total


  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Shower only
  • Telephone
  • TV

Sandos Riviera Junior Suite Select Club


Bedding:1 king or 2 double beds

Occupancy limits:Maximum 3 adults, 0 children, 3 total

No children allowed in this room category.

Note: The Select Club Adults Only section is located in a separate section of the hotel and only adults are allowed. Select Club guests will enjoy exclusive service and adults only dining options.

Additional Amenities: 
•Premium Brand Liquors
•Integrated Living Area
•Room Service 24 Hours
•Sofa Bed
•Plasma TV with Satellite

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe
  • Satellite television
  • Sofa bed
  • Telephone

Superior Ocean Front


Bedding: 1 king bed

Occupancy limits:2 adults, 0 children, 2 total

No children allowed in this category.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV

Hacienda One Bedroom Suite


View - Garden or Pool view

Bedding- 1 King bed
Bedding requests are strongly recommended, however are not guaranteed.

Occupancy limits - 3 adults, 2 children, 5 total.

Maximum of 2 children through age 1 stay free in existing beds with at least 3 adults

  • Air conditioning
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Dining room seats
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Jacuzzi
  • Safe
  • Sitting area
  • Turn down service


† Fees may apply
Various Lounges/Bars

*La Bámbola: Cafe Bar
*Lobby bar
*Sports Bar
*Agave Blue: Beach Bar
*Discotheque


Various Restaurants

*Grand Buffet Festival
*Riviera Grand Buffet
*Mexican Restaurant
*Fogo de Janeiro Restaurant
*Iztapalapa
*Il Piemonte Buffet
*Riviera Blue pool snack Bar

Number of a la carte reservations are restricted to the number of nights per room per stay:
*3-4 night stay: 1 a la carte reservation
*5-6 night stay: 2 a la carte reservations
*7 night stay: 3 a la carte reservations

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Bike rental†
  • Children's pool
    There are 3 children's pools on site.
  • Children's program, onsite
    * “Kids Club” from 10:00 AM to 11:00 PM (Children 2-4**/4-8/8-12 years) with supervised full activities program: Camping, Children’s pool, games, crafts, theater and Mini Cafeteria. **Parents or adult supervision required for children 2-4 years of age while in the kids club.

    * Teen’s Club from 10:00 a.m. to 9:00 p.m. (Teenagers 12-17 years).
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Indoor Hot Tub 1 Outdoor Hot Tub
  • Motorized Water Sports†
    Diving and snorkeling trips are no longer part of the All-Inclusive package. They are available for an additional charge. Snorkeling equipment is still complimentary and dive lessons continue in the hotel's swimming pool.
  • Non-Motorized Water Sports
    Wind surfing, sailing and kayaking. Water activities may be canceled depending on ocean conditions.
  • Pool
    There are 4 pools on site. This Property has Swim up Bars.
  • Sauna
  • Spa†
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within a Mile of Property.
  • On-site Entertainment
    Nightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks

† Fees may apply
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Funjet Promotions


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Honeymoon Welcome Gift
Travel Dates:
Now - 12/20/2015  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room upon arrival, free upgrade based on availability at the time of check in and a romantic dinner in an a la carte restaurant (reservation required). 

Important information:To receive this offer, just enter "e;e;Honeymooners"e;e;; in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.
 

Valid Booking Dates: Now - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/20/2015  
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All Inclusive Amenities

All Inclusive amenities include:
-3 Daily meals to include every day (buffet breakfast, buffet lunch, buffet dinner or a la carte dinner.
-Snacks
-Unlimited domestic beer, soft drinks. Domestic and international wine and cocktails 11:00am to 2:00am. Waiter service for beverages at pool & beach areas, 5:00 o'clock tea time.
-24 hour Room Service
-Tennis: unlimited use of courts during hours of operation and with prior reservations. Includes balls and racquets. Proper attire and court shoes required.
-Non-motorized water sports center: Diving (free pool demo) wind surfing, sailing and kayaking (may be cancelled depending on ocean conditions; lessons not included)
-Gym: free use of exercise equipment and sauna. Must be 18 years of age
-Games: billiards, ping pong, backgammon, chess, dominoes, and cards
-Daily activities
-Nightly entertainment
-No cover charge at disco (drinks not included)
-Bicycle tours and rental (adults only)
-Entertainment and facilities for children and teenagers
-All taxes and gratuities

Valid Booking Dates: Now - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Paseo Xaman-Ha Manzana 1, Lote 1  
Playa del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 6770 reviews
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What is a Promo Code?

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