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An enchanting, adults-only boutique resort, Royal Hideaway Playacar appeals to couples, luxury travelers, newlyweds and guests looking to tie the knot. Boasting a wide selection of gourmet restaurants, exciting activities, nightly entertainment, luxurious accommodations and a state-of-the-art spa facility, this lavish resort is one of the Leading Hotels of the World. Combining rich traditions of service with an atmosphere of elegance and sophistication, Royal Hideaway Playacar sets the scene for romantic Mexican vacations.
Location: Playa del Carmen - Beach
  • Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Current Renovations: Description:

    Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.

     

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy-Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy -Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -Individual student bookings are accepted. A deposit of $200 dollars per person cash or credit card will be charged at check in. Student groups must be booked through the group department and will require a chaperone and refundable deposit. 

Transfer Policy -A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -Room taxes and service fees are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

CUSTOMER SERVICE:  complaint cutoff is 45 days from date of guest's check-out




Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • The most restrictive policy applies.


    Cancellation Deadline:  3 Days prior to arrival
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(11/29/2013 - 1/2/2015)

  • Applies to Funway International guests only.
    Cancellation Deadline: 3-7 Days prior to arrival
    Late Cancellation Penalty: 3 Nights
    Cancellation Deadline: 0-2 Days prior to arrival
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(1/6/2014 - 12/22/2014)

  • Applies to Funway International guests only.
    Cancellation Deadline:  14 Days prior to arrival
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2014 - 1/2/2015)

  • Cancellation Deadline:  45 Days prior to arrival
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(1/3/2015 - 1/3/2015)

  • Cancellation Deadline: 3-7 Days prior to arrival
    Late Cancellation Penalty: 3 Nights
    Cancellation Deadline: 0-2 Days prior to arrival
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(1/4/2015 - 1/31/2015)

  • Cancellation Deadline:  3 Days prior to arrival
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(2/1/2015 - 12/22/2015)

  • Cancellation Deadline:  45 Days prior to arrival
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2015 - 1/2/2016)

No Show Policy
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(11/29/2013 - 1/2/2016)
  • Cancun, Mexico (CUN): 30 miles
  • Year Built: 1998
  • Floors: 3
  • Accessible rooms: 4
  • Total rooms: 200

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible rooms
  • Children not allowed
  • Concierge desk
  • Internet services†
  • Lounges/bars†
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children not allowed
  • Concierge desk
  • Elevators Not Available
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Room service†
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
  • Please contact our Wedding Coordinator at Royal Hideaway Playacar. Tel: 01152-984-873-4500 ext 8355 or email at: weddings@mx.occidentalhotels.com.
  • Business Services†
  • Internet Access†

† Fees may apply

Luxury


Bedding – 2 doubles, or 1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

Additional Amenities- Bathroom with hydro-massage bathtub and shower.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Oceanview


 Bedding –  1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

Additional Amenities- Bathroom with hydro-massage bathtub and shower.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • CD player
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Hideaway Duplex Suite


 Bedding –  1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

Additional Amenities- Bathroom with hydro-massage bathtub and shower.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone

Luxury Royal Romance


Bedding – 2 doubles, or 1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

Additional Amenities- Chocolate strawberry tuxedos
-Bottle of Moet champagne
-Terry towel bathrobe with RH insignia,
- (1) Royal dinner on the beach,
-Bulgari amenities.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Royally Luxurious


Bedding – 2 doubles, or 1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

Additional Amenities- Bottle of Moet champagne
-Terry towel bathrobe with RH insignia
-Specially prepared lobster dinner
-Bulgari amenities

 

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Royal Memories


 

Bedding – 2 doubles, or 1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

Additional Amenities- -Bulgari amenities
-Terry towel bathrobe with RH insignia,
-(1) Royal dinner on the beach
-Photograph in a classical Mexican pewter frame.
-(1) Mayan cultural tour -choice between Chichen Itza or Tulum/Xel-Ha.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Royal Relaxation


 Bedding – 2 doubles, or 1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

Additional Amenities- Spa gift from Talgo products
-(1) hour royal spa experience featuring 25 minute massage and 25 minute manicure or pedicure
-A Royal night turn down

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV


† Fees may apply
Various Lounges/Bars

• Bar Allegria – Casual elegance and a relaxed atmosphere are traits of this ideal place to enjoy great conversation or an end to the day.
• Piano Bar - After a hard day of relaxing by the pool or at the spa, take a moment to enjoy live piano music.
• High Tea - Enjoy a glass of fine sparkling wine, international coffee, tea and your choice of canapes, finger sandwiches and pastries.


Various Restaurants

• Las Ventanas – Featuring exquisite gourmet cuisine and a new extensive wine cellar. Offering the Chef's Table which offers exquisite dining.
• Spices - Majestically overlooking the Caribbean, this restaurant combines flavors of the islands with authentic Mexican cuisine. Fresh fish, seafood and local fare are the specialties on this menu.
• Palazzo – Traditional Italian favorites in innovative European cuisine mark this restaurant in its elegant and charming atmosphere.
• Azia – A menu designed and executed by chefs from Thailand, featuring delicacies from the region as well as other Asian cuisines.
• The Grill – A romantic al fresco setting compliments a chef’s selection of grilled fare.
• Club Royale – Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater.
• The Deck – Features an array of traditional finger foods, sandwiches and local favorites just steps from the pool and beach.

For he Grill and Spices - jeans and sandals are permitted.  No flip flops or beachwear.  Women are permitted to wear dress sandals. 

All other restaurants at Royal Hideaway Playacar observes a dress code of casual elegance. Men are required to wear collared shirts, long pants and closed shoes for dinner.

All restaurants have the right to deny access if the dress code is not fully met. 

Reservations are required. All dining facilities serve a la carte. Some restaurants may only operate on select schedules. Reservations are required for dinner at all restaurants.

The Chef's Table dining experience is optional.  Additional cost does apply.  

Consult the hotel upon arrival for hours of operation, reservation policies and dress code.


  • Bike rental
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Indoor Hot Tub
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    Kayaking, snorkeling, windsurfing
  • Pool
    There are 6 pools on site. 2 Swimming pools and 4 relaxation pools
  • Sauna
  • Spa†
  • Steam bath
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
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Funjet Promotions


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Honeymooners!
Travel Dates:
1/6/2015 -1/31/2016  
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Honeymooners!

Honeymoon couples receive:

  • Bottle of congratulatory champagne upon arrival
  • Personalized Royal Hideaway check-in reception
  • Romantic breakfast in bed
  • Room upgrade subject to availability
  • Special recognition in the Royal Journal
  • Special turn-down service

Valid Booking Dates: 4/8/2014 - 1/6/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Inclusions!
Travel Dates:
12/10/2013 -1/31/2015  
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Honeymoon Inclusions!

Guests celebrating their honeymoon will receive a free room upgrade based on availability at the time of check in, special turn down service, a bottle of champagne, romantic breakfast in bed and personalized check in.

To receive this offer, just enter "e;e;HONEYMOON"e;e; in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: 12/10/2013 - 1/31/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
1/1/2013 -1/2/2016  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

  • All meals and snacks
  • Fruit Plate in room upon arrival
  • Premium alcoholic beverages, juices and soft drinks
  • Wine served at meals
  • A la carte dinners in specialty restaurants (booking required)
  • 24 hour limited room service
  • Free wireless internet throughout the property and free internet connection
  • Library/DVD Video Library
  • Daily activities program, including basketball, volleyball, aerobics
  • Fitness Center (aerobics, weights, jacuzzi, sauna, yoga etc...)
  • Sports (tennis, basketball, volleyball, ping-pong, darts, cooking classes, and bicycles)
  • Theme parties and nightly entertainment
  • Non-motorized watersports (kayaks, snorkeling equipment, water polo, aqua aerobics, windsurfing, and boogie boards.
  • Towel Service and beach and pool chairs
  • All taxes and gratuities

Valid Booking Dates: 1/1/2013 - 12/31/2050

Applicable promotions will display with your room selection. Some restrictions may apply.

Lote Hotelero 6 Mz. 6  
Cir Y Fracc. Playacar Playa Del Carmen, Quintana R  77710
MEXICO

Experiences

Active/Adventure, Adults Only, All Inclusive, Beach, Dining, Diving, Golf, Luxury, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
4.5 of 5 stars

TripAdvisor Traveler Rating

Based on 2182 reviews


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