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  • Check In: 3:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline: 7-14 Days prior to arrival
    Cancellation Deadline:  
    Late Cancellation Penalty: 2 Nights

    Cancellation Deadline: 1-7 Days prior to arrival
    Cancellation Deadline:  
    Late Cancellation Penalty: 4 Nights

    Cancellation Deadline: 0-23 Hours prior to arrival
    Cancellation Deadline:  
    Late Cancellation Penalty: 100% of balance due

    Applies: Sunday - Saturday(12/23/2014 - 4/30/2015)

Early Departure Policy
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(12/23/2014 - 12/22/2016)
No Show Policy
  • No Show Penalty: 3% of balance due
    Applies: Sunday - Saturday(4/21/2014 - 12/22/2014)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2014 - 4/30/2015)
  • No Show Penalty: 3 Nights
    Applies: Sunday - Saturday(5/1/2015 - 12/22/2015)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2015 - 4/30/2016)
  • No Show Penalty: 3 Nights
    Applies: Sunday - Saturday(5/1/2016 - 12/22/2016)
  • Cancun, Mexico (CUN): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Year Built: 2007
  • Floors: 3
  • Total rooms: 672

† Fees may apply
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Internet services†
  • Lounges/bars†
  • Pool
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Water sports†
more (+)
  • Babysitting, Offsite†
  • Bicycle rentals†
  • Business services†
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Spa†
  • Tennis court
  • Water sports†
  • Additional wedding packages are available.
    Please contact the onsite wedding coordinator for more information.
  • Business Services†
  • Internet Access†

† Fees may apply

Deluxe Junior Suite


Bedding:1 king or 2 double beds.

Occupancy limits :3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 1 adult. Children ages 3 - 12 are surcharged.

Restaurants not included:Le Fleur and The Miso

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Deluxe Junior Suite Swimout


View:Direct pool access from balcony/terrace.

Bedding:1 king or 2 double beds.

Occupancy limits :3 adults, 0 children, 3 total

No children allowed in this room category.


Restaurants not included:Le Fleur and The Miso.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Junior Suite


Bedding:1 king or 2 double beds.

Occupancy limits :3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 1 adult. Children ages 3 - 12 are surcharged.


Restaurants not included:Le Fleur and The Miso.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Laguna Villa Suite


Bedding:1 king bed.

Occupancy limits :2 adults, 0 children, 2 total

No children allowed in this room category.


Additional Amenities :-DVD Library available in Platinum Lounge
-In room Premium bar
-Pillow Menu in Platinum Lounge
-24 Hour Room Service
-Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
-Private pool with butler service (drinks only)
-International Newspapers located in Platinum Lounge
-Nightly turn down service
-Use of bathrobes during entire stay, 2 pairs of slippers per room
-Free internet unlimited @ Platinum Club Lounge as well as Free Cable internet in rooms
-Private Check-in with cold towel on arrival and Welcome Drink
-Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
-1 Special Dinner
-24 hours Concierge Service in the Platinum Lounge
-Exclusive continental Breakfast area at Platinum Lounge
-Hors d'oeuvres at Platinum Club Lounge
-A la carte Breakfast and Lunch service in the Buffet restaurants near the Platinum Lounge
-Reservations for a la carte restaurants at Platinum Lounge
-Gift in room upon arrival
-Discount on Green Fees at Golf Course
-Discount on Spa Treatments (single service items only)
-Discount on the Water Sport Center (single service items only)
-Reserved area on beach with butler service (drinks only)
-1 Water Circuit at the Spa (per adult per week, min 4 night stay required.)
-1 Beach Bag with Princess Logo
-Special Amenities in Room
-Aromatherapy for the room upon request (concierge)
-Free 1 day Spa package per adult per stay (30 minute massage, facial, exfoliation of feet & hands.)  4 night minimum stay applies.
-Daily international newspaper service in the Concierge located in the pool of the Villas.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Free newspaper
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Platinum Suite


Bedding:1 king or 2 double beds.

Occupancy limits :3 adults, 2 children, 4 total.

Maximum of 2 children through age 2 stay free in existing beds with at least 1 adult. Children ages 3 - 12 are surcharged.

Additional Amenities:
-Bathroom with Jacuzzi tub
-DVD Library available in Platinum Lounge
-In room Premium bar
-Pillow Menu in Platinum Lounge
-24 Hour Room Service
-Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
-Private pool with butler service (drinks only)
-International Newspapers located in Platinum Lounge
-Nightly turn down service
-Use of bathrobes during entire stay, 2 pairs of slippers per room
-Free internet unlimited @ Platinum Club Lounge as well as Free Cable internet in rooms
-Private Check-in with cold towel on arrival and Welcome Drink
-Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
-1 Special Dinner
-24 hours Concierge Service in the Platinum Lounge
-Exclusive continental Breakfast area at Platinum Lounge
-Hors d'oeuvres at Platinum Club Lounge
-A la carte Breakfast and Lunch service in the Buffet restaurants near the Platinum Lounge
-Reservations for a la carte restaurants at Platinum Lounge
-Gift in room upon arrival
-Discount on Green Fees at Golf Course
-Discount on Spa Treatments (single service items only)
-Discount on the Water Sport Center (single service items only)
-Reserved area on beach with butler service (drinks only)
-1 Water Circuit at the Spa (per adult per week, min 4 night stay required.)
-1 Beach Bag with Princess Logo
-Special Amenities in Room.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV


† Fees may apply
Various Lounges/Bars

*Bar “Areito”
*Pool Bar “Poquito”
*Bar "GymBar" (inside gym, energetic drinks not included)
*Poolbar “Fantasy Bar”
*Poolbar “Maya Bar”
*Poolbar “Tequila”
*Chill Out "Ibiza"
*Lobby Bar Riviera
*Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
*Bar Punta Bete
*Bar Chactemal


Various Restaurants

Green - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.

Negresco - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.

La Tortuga - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.

La Vaqueria - Grill Restaurant - A la carte. Dinner.

Le Fleur - International Gourmet Restaurant, A la carte. Dinner. (Not included only for "Junior Suite" room category.)

Mama Mia - Italian Restaurant, A la carte. Dinner.

La Hacienda - Mexican Restaurant, A la carte. Dinner.

La Fondue - Swiss Thematic Restaurant, A la carte. Dinner.

Las Olas - Seafood Restaurant, A la carte. Dinner. (Not included only for the "Junior Suite" room category.)

Miso - Asiatic Restaurant, A la carte. Dinner.

Thai Beach Club - Thailand Cuisine, A la carte. Dinner. (Fees apply, not included in all-inclusive plan.)

*All restaurants are non-smoking.

*Dress Code: In order to respect the different cultures visiting our hotels, guests are requested to observe dress codes. The use of a t-shirt and shoes is obligatory.  Please do not enter while wet.  Dress code for all a la carte restaurants: Informal-elegant. Long trousers, shirt with sleeves and closed shoes for gentlemen.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.


  • Bike rental†
  • Children's pool
    There are 4 children's pools on site.
  • Children's program, onsite
    Mini-Club (For ages 4 - 12)

    Funtastic Teen's Club (For ages 13 - 18. From 4pm - 11pm)
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports†
  • Non-Motorized Water Sports
  • Pool
    There are 8 pools on site. 12 pools total including a large fresh free flowing pool. This Property has Swim up Bars.
  • Sauna
  • Spa†
  • Tennis court
    There are 6 tennis courts onsite. There are 0 lit tennis courts onsite.
  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


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1st child free
Travel Dates:
Now - 12/22/2014  
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1st child free

Terms and Conditions:

The first child 12 and younger stays free of charge when sharing a guestroom with 2 adults! 

Important Information:  At least 2 adults must accompany the children. Second child pays regular rates. Group restrictions may apply.

Valid Booking Dates: Now - 12/22/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive:

*Fresh Fruit in room upon arrival

*Bottle of Sparkling Wine

*Nightly turndown service

*Late check-out (subject to availability)

*Special decorations in the room

*Special cocktail for honeymooners

*Photo souvenir

To receive this offer, just enter "Honeymoon" in the Special Service Request section during check-out or call out Customer Care Center and we will be happy to make the notation for you.

Important Information: Proof of marriage must be provided at check-in. travel must be within 30 days of marriage.

 

Valid Booking Dates: Now - 12/22/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

*24 hour food and drink service

*Use of fitness center

*Daytime organized activities and nightly entertainment

*Disco lounge (entrance and drink)

*Land sports including tennis, archery, multi-use court, and paddle courts

*Non-motorized water sports

*Intro SCUBA lessons in pool (1 lesson per person, per stay)

*Internal transportation

*All taxes and gratuities included

 

Valid Booking Dates: Now - 12/22/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Punta Bete, Km. 296 carretera Chetumal  
Prto. Juarez, Playa del carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Snorkeling, Spa, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 4012 reviews
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