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Fronting the crystalline waters and white-sands of Mexico’s stunning Caribbean coast, this sensational resort appeals to families, honeymooners, spa enthusiasts and luxury travelers with its unique blend of personalized service, refined amenities and enchanting all-suite accommodations. Nearby the shops, dining and nightlife of downtown Playa del Carmen, guests enjoy a selection of gourmet dining options, a deluxe spa, a fun-filled activities program for children, quiet, adults-only areas, exercise programs such as yoga, Pilates and meditation, personalized butler concierge services and elegant all-suite accommodations complete with contemporary Mexican décor, private oceanfront or jungle terraces with private plunge pools, 42” plasma screen TVs, 24-hour room service and plush bedding that features white goose down comforters and a pillow menu to ensure the upmost in comfort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy
Hotel requires a credit/debit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring break free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.




Pet Policy
  • Pets Allowed:

    Additional fee: $75 USD per pet per night; the maximum weight allowed: 25 lbs

    Pets must be kept on a leash on the hotel property unless in the guest's suite; pets may not be left alone either in hotel public areas or in suite.  Pets are not allowed in buffet or a la carte gourmet restaurants, pool areas or SPA.

    Guests are responsible for cleaning up after their pet on Hotel property and in the surrounding neighborhood.

    Any disturbances such as barking must be curtailed to ensure that other guests are not inconvenienced.

    Guests must contact the housekeeping department to arrange for any convenient time to service their suite. Maid or maintenance service will not be provided if the pet is in the suite during the arranged time.

    Guests are responsible for all property damages and/or personal injuries resulting from their pet.  Pets are not allowed to sleep on the suite bed or carpet floor. They will be assigned a place to sleep. 

Cancellation Policies
  • Cancellation Deadline:   7 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(4/21/2014 - 12/19/2014)

  • Cancellation Deadline:   120 Days prior to arrival. 
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/20/2014 - 1/3/2015)

  • Cancellation Deadline:   10 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(1/4/2015 - 2/11/2015)

  • Cancellation Deadline:   10 Days prior to arrival. 
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(2/12/2015 - 2/22/2015)

  • Cancellation Deadline:   10 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(2/23/2015 - 3/28/2015)

  • Cancellation Deadline:   10 Days prior to arrival. 
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(3/29/2015 - 4/6/2015)

  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(4/7/2015 - 12/19/2015)

Early Departure Policy
  • Early Departure Penalty: 1 Night
    Applies: Sunday - Saturday(1/6/2014 - 12/19/2014)
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(12/20/2014 - 1/3/2015)
  • Early Departure Penalty: 1 Night
    Applies: Sunday - Saturday(1/4/2015 - 12/19/2015)
No Show Policy
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(4/21/2014 - 12/19/2014)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/20/2014 - 1/3/2015)
  • No Show Penalty: 3 Nights
    Applies: Sunday - Saturday(1/4/2015 - 12/19/2015)
  • Cancun, Mexico (CUN): 60 miles
  • Year Built: 2008
  • Floors: 4
  • Accessible rooms: 6
  • Total rooms: 490

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • Concierge desk
  • Elevators Not Available
  • Internet services†
  • Lounges/bars†
  • Pool
  • Room service†
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
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    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Room service - limited hours†
  • Shopping mall†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking
  • Water sports†
  • Wedding Services are available at an additional cost.  For more information please contact the hotel directly. 

  • Business Services†
  • Internet Access†

† Fees may apply

Zen Grand Suite


View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-16 are surcharged.

Room Description: These 1,184 sq. ft. suites feature a spectacular patio overlooking the Riviera Maya jungle.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Zen Grand Pool Suite


View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-16 are surcharged.

Room Description: Spectacular patio overlooking the Riviera Maya jungle with private plunge pool on the terrace.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Ambassador


View: Ocean View

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-16 are surcharged.

Room Description: 1000 sq. ft. suites have a private terrace with an extraordinary view of the sparkling ocean.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Ambassador Pool


View: Ocean View

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-16 are surcharged.

Room Description: These 1270 sq. ft. suites feature a private plunge pool on the terrace overlooking the blue waters of the Caribbean.  Other amenities include a walk-in closet, a spacious bathroom with Jacuzzi, a refreshing rain shower.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Grand Class Suite Ocean Front View


View: Ocean Front

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 3 total

No children 11 years and under are allowed in this room category.

Children ages 12-16 are surcharged.

Room Description: These 1377 sq. ft. suites feature a private Ocean Front terrace with private plunge pool on the terrace. Bathroom feature Jacuzzi and separate rain shower.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Video on demand


† Fees may apply
Various Lounges/Bars

Sky Bar

3 Aqua Bars

Sen Lin Bar

Karaoke Bar

2 Lobby Bars


Various Restaurants

Piaf - French cuisine. Age Restrictions: 12 and older
Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts.

Sen Lin Restaurant & Bar - Asian cuisine.  Dress Code: Casual resort elegance; no flip-flops, shorts or T-shirts. The Sen Lin is a smoke-free restaurant.

Frida - Fine Mexican cuisine. Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts. Frida is a non-smoking restaurant.

Cocina de Autor - our signature restaurant explores classic & modern culinary techniques. Age Restrictions: 12 and older
Dress Code: Casual resort elegance; no flip flops, shorts or T-shirts. Cocina de Autor is a non-smoking restaurant.

Lucca - Italian-Mediterranean.  Age restrictions: 12 and older.  Dress code: Casual resort elegance; no flip flops, shorts or T-shirts.  Lucca is a non-smoking restaurant.

Azul - All day casual dining

Bistro - All day casual dining; Age Restrictions: 12 and older

Chaká - All day casual dining

3 snack bars


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Grand Velas Kids Club Activities:
    The program provides numerous fun activities such as flying kites, table games, soccer and treasure hunting for young children from 4 to 12 in Mexico’s Beach tropical vacation Resort. There are English-Spanish classes to help them learn the names of colors, clothing and body parts; arts & crafts to show them how to make piñatas, kites and bracelets and live shows with different animals where children will appreciate the importance of ecology and care for nature. There are endless outdoor activities and water sports at the pool, as well as indoor fun at the video area that includes a home theater and X - Box.

    The Kid´s Cooking classes is a favorite among the young crowd who love to decorate miniature cakes using multi-colored whipped cream and later enjoy the taste of delicious muffins from our bakery.

    The Kid´s Club operates 7 days a week from 9:30 AM to 5:00 PM.
  • Direct access to a beach
  • Fitness center on-site
  • Non-Motorized Water Sports
    kayaks, boogie boards
  • Pool
    There is 1 pool on site. Infinity Pool
    Children’s Pool
  • Spa†
  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


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$50 Spa Credit and More!
Travel Dates:
1/4/2015 - 12/19/2015  
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$50 Spa Credit and More!

Guests will receive:

-$50 Spa Credit per adult, per day
-10% discount at hotel boutiques.
-Basic Internet Service

Important Information: Spa Credit is non-cumulative, non-transferable, and non-refundable. Spa Credit is not applicable to the Hydrotherapy area, Spa Boutique and Beauty Salon. 10% discount is not valid at the Spa Boutique. High-speed internet available for a surcharge.

 

Valid Booking Dates: Now - 11/30/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


$50 Spa Credit with Boutique Discount!
Travel Dates:
Now - 12/19/2014  
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$50 Spa Credit with Boutique Discount!

Guests will receive a $50 Spa Credit per adult, per day, along with a 10% discount at hotel boutiques.

Important information:  Spa Credit is non-cumulative, non-transferable, and non-refundable.  Spa Credit is not applicable to the Hydrotherapy area, Spa Boutique and Beauty Salon.  10% discount is not valid at the Spa Boutique.

Valid Booking Dates: Now - 12/19/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Package
Travel Dates:
Now - 12/19/2014  
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Honeymoon Package

Honeymoon guests will receive:

  • Honeymoon amenity (Chef selection)
  • Bottle of Sparkling Wine
  • Romantic Breakfast in Bed (first morning in paradise)
  • Romantic dinner for two in suite's terrace (applies for a minimum of 5 night stay)

Restrictions may apply. To receive this offer, just enter 'Honeymoon' in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check in.

Valid Booking Dates: Now - 12/19/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/19/2014  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

  • Daily breakfast, lunch and dinner at the on-site gourmet restaurants
  • Unlimited domestic and select international Premium Brands
  • 24 hour In-Suite Dining
  • Minibar In-Suite including snacks
  • Scheduled daytime activities
  • Non-supervised kids activities
  • Non-motorized water sports (kayaks, boogie boards)
  • Live music at Lobby Bar and Sky Bar and at the specialty restaurants
  • New Year's Eve gala dinner with champagne, live music, and fireworks
  • Taxes and gratuities

Valid Booking Dates: Now - 12/19/2014

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Cancun Tulum Km. 62  
Playa del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Luxury, Nightlife, Romance, Snorkeling, Spa, Wedding
4.5 of 5 stars

TripAdvisor Traveler Rating

Based on 1382 reviews


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