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Create memories to last a lifetime during stays at this premier all-suite resort. Spend lazy days on the beach, and then spice things up with endless fun in the multilevel pool that features swim-up bars and cascading waterfalls. Families will love the offering of fun-filled children’s programs, while the selection of gourmet dining is sure to please every palate.
Location: Cancun - Beach
  • Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
  • A minimum mandatory hotel-imposed fee of $25(including tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is not included in your package price and is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
-  In-room Coffee & tea
-  Wi-Fi throughout the resort
-  In-room domestic bottled water
-  Fitness/Gym Access:
 o   Domestic bottled water
 o   Whole fresh fruits
 o   Cold Face towel service
-  Pool and Beach Concierge
 o   Pre-entrance foot clearance & rinsing
 o   Food beach (canapes) & pool amenities
-  Daily teens & adults activities program
 o   Non-motorized water toys
 o   Water aerobics & Zumba
 o   Beach & Pool Volley ball
 o   Mexican Bingo & cooking lessons
 o   Early morning Yoga twice a week
 o   Live entertainment throughout the resort (without any minimum consumption at any restaurant & bar)
-  1-800 toll free access US / CAN / MEX
 o   Local & domestic long distance calls. (Within Mexico)

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/17/2016 - 12/22/2016)

Early Departure Policy
  • Early Departure Penalty: 1 Night
    Applies: Sunday - Saturday(8/14/2015 - 12/16/2016)
  • Early Departure Penalty: 2 Nights
    Applies: Sunday - Saturday(1/3/2016 - 3/17/2016)
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(3/18/2016 - 4/2/2016)
  • Early Departure Penalty: 1 Night
    Applies: Sunday - Saturday(4/3/2016 - 6/30/2016)
  • Early Departure Penalty: 2 Nights
    Applies: Sunday - Saturday(7/1/2016 - 8/13/2016)
  • Early Departure Penalty: 2 Nights
    Applies: Sunday - Saturday(12/17/2016 - 12/22/2016)
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(12/23/2016 - 1/7/2017)
No Show Policy
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(1/3/2016 - 3/17/2016)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(3/18/2016 - 4/2/2016)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(4/3/2016 - 6/30/2016)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(7/1/2016 - 8/13/2016)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(8/14/2016 - 12/16/2016)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(12/17/2016 - 12/22/2016)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2016 - 1/7/2017)
  • Cancun, Mexico (CUN): 30 miles
  • Year Built: 1990
  • Accessible rooms: 2
  • Floors: 11
  • Total rooms: 602

† Fees may apply
  • Accessible facilities
    Close Close
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Children welcome
  • Concierge desk
  • Elevators
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
more (+)
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Children welcome
  • Concierge desk
  • Elevators
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Tour/sightseeing desk
  • Valet parking†
  • Water sports†
  • Please contact the hotel for additional information.

† Fees may apply

Grand Club Junior Suite


1 king or 2 double beds
Occupying the top two floors of the hotel, the exclusive Grand Club suites offer exclusive privileges not available to other guests, including access to the Grand Club Penthouse Lounge with roomy sitting areas, spectacular views, continental breakfast, daily hors d’oeuvres, and cocktails. Each unit features one large room with one king or two double beds and a step-down living area with sofa and chairs. Rooms have cordless phone with voicemail and 27-inch TV, fax, coffeemaker, safe and nightly turndown service. Room-service available 24 hours.
Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 12 stay free in existing beds with at least 2 adults. (Jan. 2, 2011 - Jan. 1, 2012)

Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults. (Valid through Jan. 1, 2011)

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone
  • TV

Master Suite Oceanfront


1 king bed
This corner unit features one large room with one king bed and a partially separated living area with sofa and chairs. Private furnished balcony with panoramic ocean view. Large private terrace, ocean views, and patio furniture. Oversized marble bathrooms with jacuzzi, stall showers, dressing rooms, premium amenities, and double vanities. Cordless phones with voicemail, fax machines, and 27-inch TV, Internet access, CD player, coffeemaker, nightly turndown service and 24-hour room service.
Occupancy limits - Maximum 2 adults, 1 child, 2 total

Maximum of 1 child through the age of 12 stays free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone
  • TV

Junior Suite Ocean View


Bedding - 1 king or 2 double beds

Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult.

Additional Amenities - This unit features one large room with one king bed or two double beds and a step-down living area with sofa and chairs. Private balcony with a great view of the hotel pool and gardens, plus a partial view of the beach and ocean. Large marble bathroom with shower/tub combo, premium amenities, and vanity mirror. Cordless phone with voicemail, 27-inch TV, CD player, coffeemaker, safe, 24-hour room service and nightly turndown service.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Safe
  • Telephone
  • TV

Junior Suite Ocean Front


Bedding - 1 king or 2 double beds

Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult.

Additional Amenities - Spacious room with one king bed or two double beds and a step-down living area with sofa and chairs. Private balcony with commanding ocean view. Conservative decor with neutral colors, marble floors, and throw rugs. Large marble bathroom with shower/tub combo, premium amenities, and vanity mirror. Cordless phone with voicemail and 27-inch TV, Internet access, CD player, mini-bar, coffeemaker, fax, 24-hour room service and nightly turndown service.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone
  • TV


† Fees may apply
Various Lounges/Bars

Includes 3 swim-up bars.


Various Restaurants

Isla Contoy Coral Reef- Serving International and Continental cuisine with a Northern Italy theme. Lunch and Dinner only.
Vina Del Mar- Serving buffet breakfast and dinner. International cuisine
La Joya- Serving gourmet Mexican cuisine for dinner only
Sunset Bar- Serving a light lunch. Snack bar type of setting


  • Children's pool
    There is 1 children's pool on site.
  • Direct access to a beach
  • Fitness center on-site†
  • Non-Motorized Water Sports†
  • Pool
    There is 1 pool on site.
  • Sauna†
  • Steam bath†
  • Golf†
    Golf Course located within a Mile of Property.
  • On-site Entertainment
    Live entertainment nightly.

† Fees may apply
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Funjet Promotions


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$1000 Passport Coupons
Travel Dates:
Now - 1/7/2017  
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$1000 Passport Coupons


Guests will receive $1000 in resort credits to enjoy different experiences at the resorts spa, restaurants, and bars.  A 5 night minimum stay is required. 
-Romantic spa dinner for 2
-2 round-trip tickets for the ferry to Isla Mujeres
-2 hydrotherapy rituals at Gem Spa
-Tequila tasting for 2 at La Joya
-2 complimentary desserts during lunch at Isla Contoy
-2 complimentary domestic welcome drinks
-2 complimentary bottles of water each day for maximum 3 days
-$100 credit for romantic beach cabana set-up (dinner not included)
-2 $50 vouchers for any Gem Spa treatment
-$25 credit for dinner at Le Basilic
-$20 credit for dinner at Isla Contoy or La Joya
-2 $20 vouchers for any water sports at the marina activity desk
-$150 credit toward on-site Dreamart Photography services
-$20 credit toward on-site rental car service

Important Information:  Any unused portions are non-refundable and are not redeemable for cash.  Specific inclusions/credits subject to change without notice. Black out dates and other restrictions may apply.

Valid Booking Dates: Now - 1/7/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Eat Free!
Travel Dates:
Now - 1/7/2017  
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Kids Eat Free!

Kids ages 12 and under eat free from the children's menu, when parents are eating from regular menu.

Valid Booking Dates: Now - 1/7/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Eat Free!
Travel Dates:
Now - 1/7/2017  
Close

Kids Eat Free!

Kids ages 12 and under eat free from the children's menu, when parents are eating from regular menu.

Valid Booking Dates: Now - 1/7/2017

Applicable promotions will display with your room selection. Some restrictions may apply.

Boulevard Kukulcan KM 9.5, Lote 6, Zona Hotelera  
Cancun, Quintana Roo  77500
MEXICO

Experiences

Beach, Dining, Family, Luxury, Nightlife, Romance, Shopping, Snorkeling, Spa
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