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To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, authentic memorabilia from international and local music artists and meeting facilities to the tune of a 16,408 sq. ft. convention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
General Policies:

Hotel Deposit Requirements:
A credit card imprint or cash deposit is required at time of check-in for telephone and incidental charges.

Hotel Spring Break Policy:
All students must be 18 years of age or older
Students under 18 years of age must travel and room with a parent/legal guardian. (no exceptions)
1 chaperone (over 25 yrs old) for every 20 students.
Proof of age required. All students will be required to provide their valid passports upon check-in.
Alcohol will be served to students over 18 years of age and older only.
Legal drinking age in Mexico is 18. Hotel might ask for an I.D. at any time. Underage drinking and providing alcohol to minors is punishable by law.
Introducing alcohol to the premises or taking it out of from them is not allowed.
Tape recorders, radios and any sound devices may not be used in the rooms , building or at the pool area.
A credit card guarantee is required upon check-in to charge in the event of damage.
The hotel can and will suspend any or all of its services to guests who, in the hotel's opinion, display or enact improper conduct offensive and/or unacceptable and/or dangerous to others and/or themselves.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfers to your hotel.

Room Taxes:
Included in vacation price

Service Charges:
Included in vacation price

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.


 



Stay Requirements
  • Minimum night stay restrictions may apply.
    Applies: Sunday - Saturday(4/18/2013 - 12/23/2013)
Cancellation Policies
  • Cancelation Deadline:  3 Days prior to arrival
    Late Cancelation Penalty: 1 Night
    Applies: Sunday - Saturday(1/4/2013 - 12/25/2013)

  • Cancelation Deadline:  30 Days prior to arrival
    Late Cancelation Penalty: 3 Nights
    Applies: (12/26/2013 - 1/2/2014)

  • Last Renovation: 2012
  • Floors: 12
  • Total rooms: 601

† Fees may apply
  • 24-hour front desk
  • ATM/Cash machine
  • Baggage hold
  • Beachfront
  • Children programs†
  • Concierge desk
  • Internet services
  • Jacuzzi
  • Pool
  • Safe deposit box
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Accessible baths
    • Adapted room doors
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business services
  • Children programs†
  • Concierge desk
  • Housekeeping - daily
  • Internet services
  • Jacuzzi
  • Non-smoking rooms available
  • Parking
  • Pool
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Wakeup service

† Fees may apply

Deluxe View


Occupancy limits - 4 adults, 2 children, 4 total

A maximum of 2 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. 

Please note when 4 adults are booked no children will be allowed to stay in the room.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Color television
  • Double beds
  • Iron
  • Ironing board
  • King bed
  • Minibar
  • Safe
  • Shower only
  • Slippers
  • Telephone
  • TV

Deluxe Gold


Occupancy limits - 4 adults, 2 children, 4 total

A maximum of 2 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. 

Please note when 4 adults are booked no children will be allowed to stay in the room.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Color television
  • Double beds
  • Iron
  • Ironing board
  • King bed
  • Minibar
  • Safe
  • Shower only
  • Slippers
  • Telephone
  • TV

Deluxe Platinum


Occupancy limits - 4 adults, 2 children, 4 total

A maximum of 2 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult. 

Please note when 4 adults are booked no children will be allowed to stay in the room.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Color television
  • Double beds
  • Iron
  • Ironing board
  • King bed
  • Minibar
  • Safe
  • Shower only
  • Slippers
  • Telephone
  • TV

Deluxe Diamond


Occupancy limits - 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category.

*Wireless Internet terminal within the room is available

*2 - 25 minute massages at the beach / spa

*Special room service with select menu from restaurants to create a "special menu"

Nightly Petit tours

*Espresso / American coffee maker

*L'OCCITANE bath amenities

*Pillow menu

*Aromatherapy menu

*Exclusive concierge phone service

*Upgraded brands of liquors in room dispenser

*Exclusive bag (one per stay)

*Private check in and check out (early check-in and late check-out are subject to availability) 

 

 


 

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Color television
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Jacuzzi
  • King bed
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Wireless internet connection

Deluxe Family


Occupancy limits - 4 adults, 4 children, 6 total

A maximum of 4 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult.

Please note guests booking this category must be traveling with at least one child age 4 through 17. 

*Wireless internet terminal within the room

*XBox 360

*Selection of XBox games and DVD's upon request

*Welcome amenities for the family

*Fun in the Sun bucket kit

*Minibar stocked with kid friendly drinks and snacks

*Bathrobes and slippers including mini sizes for the kids

*Kids special room service menu

*L'Oreal bath products

*In-room family guide with activites schedule

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Color television
  • Double beds
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • King bed
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV


† Fees may apply

Current Promotions


Select a promotion to view details

Honeymoon Welcome Gift
Travel Dates:
5/22/2013 -12/23/2014  
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Honeymoon Welcome Gift

Guests who are celebrating there honeymoon will receive the following:

  • Mini cake
  • Sparkling Wine
  • Honeymoon Dinner
  • In-room Breakfast
  • Jacuzzi Experience
  • Welcome note from Colin Cowie

To receive the offer, just enter "Honeymooners" the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage within one year must be provided.
Combinable with the Resort Credit only.
Upgraded honeymoon packages available for additional fees.

Valid Booking Dates: 5/22/2013 - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1,500 Resort Credit
Travel Dates:
1/30/2013 -12/23/2013  
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Up to $1,500 Resort Credit

Guests will receive up to $1,500 towards tours, golf, spa, room upgrades, premium wines and much more.  The resort credit is valid for the following:



  • Golf, Spa/Beauty Salon: Credit applies towards early, green, twilight, and junior fees (exclude all other fees), and shared cart. Additional services may be available at the golf courses which may not be applicable towards this promotion. Credit is not applicable for clubs, shoe rental, or products at pro shop, beauty salon, and spa. Some restrictions apply.
    Full resort credit may not be used towards Spa or Golf.
  • Tours: Additional services within tours may not be applicable towards this promotion. Subject to availability. Some restrictions apply. Tours provided by Vacation Planners. Contact hotel for complete list of valid tours. Not applicable to excursions provided by other operators.
  • Room Upgrades: Subject to availability at check-in. (does not apply to Presidential suite or the Deluxe Family categories) 
  • Romantic Dinner: Lobster and premium champagne for 2 adults. Additional bottles incur a cost.
  • Upgraded Wine Selection: Wine selection available at all restaurants. Premium wine list is not available from room service menu.
  • Wedding Collections: Wedding dates and packages are subject to availability. Credit is redeemable towards the purchase of a Precious Wedding or Colin Cowie Wedding Collections. Credit cannot be applied towards optional services or extras. 3 to 4 nights stays may use entire credit for weddings. For guests staying 5 or more nights max amount to be used is $1,500.

The Resort Credit is NOT valid for the following:
-Purchases at gift shops
-Romance honeymoon package
-Deluxe honeymoon package
-Ultra Romance honeymoon package
-Golf Tour package


Added-values are per room, per stay, and have no cash value.
Minimum stay of 3 nights will receive up to $500 Credit.
Minimum stay of 4 nights will receive up to $750 Credit.
Minimum stay of 5-8 nights will receive up to $1,500 Credit.
Minimum stay of 9-11 nights will receive up to $2,000 Credit.
Minimum stay of 12 nights or more will receive up to $2,500 Credit.


Credit will not be refunded for unused portion of credit.
All services and products are subject to availability.


Resort Credit is subject to 11% taxes and fees. They will apply only to amount of credit utilized by the guests and not to the total amount of credit they are entitled to receive. Taxes and fees will be billed to the guests' folio and must be paid upon check-out.

Valid Booking Dates: 1/30/2013 - 8/31/2013

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to 2 children 12 and under stay free with at least 1 adult!
Travel Dates:
6/1/2013 -8/31/2013  
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Up to 2 children 12 and under stay free with at least 1 adult!

Children's ages must be accurate at time of travel and proof of age will be required upon check-in.

Valid Booking Dates: 4/4/2013 - 8/27/2013

Applicable promotions will display with your room selection. Some restrictions may apply.


Anniversary Welcome Gift
Travel Dates:
5/22/2013 -12/23/2014  
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Anniversary Welcome Gift

Guests celebrating their anniversary will receive the following: Mini Anniversary Cake.

Guests celebrating their Silver or Gold anniversary will receive a bottle of sparkling wine, fruit plate, Honeymoon dinner (at selected restaurant) and late check-out until 6PM (upon request and subject availability)

To receive the offer, just enter "Anniversary" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Combinable with the Resort Credit only.
Must present proof of marriage at check-in.

Valid Booking Dates: 5/22/2013 - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
8/1/2012 -12/23/2013  
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All Inclusive Amenities

All Inclusive features:
• 24-hour room service
• All hotel taxes and gratuities
• All meals and drinks at our Cancun Resort including alcoholic beverages
• Deluxe accommodations
• Most on property sports and activities (except golf and motorized water sports)
• Unlimited long distance telephone calls to the Continental USA, Canada and Mexico.
• Unlimited private functions at no surcharge (exception: beach parties and roof tops with no elevator access).
• Wireless internet access throughout the resort

Valid Booking Dates: 5/22/2012 - 12/23/2013

Applicable promotions will display with your room selection. Some restrictions may apply.


Summer of Covers
Travel Dates:
6/28/2013 -8/11/2013  
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Summer of Covers

Enjoy a 6 week tribute to all your favorites from the Beatles and Prince to Lynyrd Skynyrd, American Idol and more!
Each week features a different tribute band at both Hard Rock Cancun and Aventure Palace (soon to be Hard Rock) with activities including:
• Live concerts
• VIP afterparties
• Dance celebrations
• Great prizes
• Pool parties
• Beach BBQs
• Margarita tastings
• Beach Olympics
 
THE SETLIST AT HARD ROCK CANCUN:
JUNE 28 - Beach Boys Tribute Experience - The Landsharks Band
JULY 5 - All Star Vacation - Stars from American Idol & The Voice
JULY 12 - Jimmy Buffett Tribute Experience - The Landsharks Band
JULY 26 - The Beatles Tribute Experience - Paperback Writer
AUGUST 2 - Prince Tribute Experience - Purple Reign
AUGUST 9 - Southern Rock Experience – Lynyrd Skynyrd & Frynds

Valid Booking Dates: 4/17/2013 - 8/11/2013

Applicable promotions will display with your room selection. Some restrictions may apply.

  
 
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What is a Promo Code?

What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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