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To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess – a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, authentic memorabilia from international and local music artists and meeting facilities to the tune of a 16,408 sq. ft. convention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions…perfect for rock and roll royalty that are used to having everything at their fingertips. It's almost time to see the show in Cancun.
Location: Cancun - Beach
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.



Cancellation Policies
  • Cancellation Deadline:   14 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(2/14/2018 - 2/19/2018)

  • Last Renovation: 2012
  • Floors: 12
  • Total rooms: 601

† Fees may apply
  • 24-hour front desk
  • Accessible facilities
    Close Close
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business services
  • Children programs†
  • Concierge desk
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Accessible baths
    • Adapted room doors
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business services
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Housekeeping - daily
  • Internet services
  • Jacuzzi
  • Nightclub†
  • Non-smoking rooms available
  • Parking
  • Pool
  • Restaurant†
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Wakeup service

† Fees may apply

Deluxe View


View: Limited

Bedding: 1 King or 2 double beds - based on availability, requests not guaranteed

Occupancy limits: 4 adults, 3 children, 5 total

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult.

Please note when 4 adults are booked no children will be allowed to stay in the room.

Additional amenities: Liquor dispenser and 24-hour room service

You have officially arrived. Our suites are designed for rock stars used to getting the best. Over the top? Accommodate every member of your entourage.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Complimentary high speed internet in room
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service

Deluxe Gold King


View: Lagoon

Bedding: 1 King bed

Occupancy limits: 2 adults, 1 child, 3 total

A maximum of 1 child through the age of 3 stay free in existing beds when sharing a room with at least 1 adult.

Additional amenities: Liquor dispenser and 24-hour room service

Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our king bed.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Complimentary high speed internet in room
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service

Deluxe Gold Double


View: Lagoon

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 5 total

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult.

Please note when 4 adults are booked no children will be allowed to stay in the room.

Additional amenities: Liquor dispenser and 24-hour room service

Live like a legend without even releasing a self-titled debut album. Rock out your vacation in our double beds.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Complimentary high speed internet in room
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service

Deluxe Platinum King


View: Ocean

Bedding: 1 King bed

Occupancy limits: 2 adults, 1 children, 3 total.

A maximum of 1 child through the age of 3 stay free in existing beds when sharing a room with at least 1 adult.

Additional amenities: Liquor dispenser and 24-hour room service

We really set the stage with this one – without all the lasers and pyrotechnics, that is.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Complimentary high speed internet in room
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service

Deluxe Platinum Double


View: Ocean

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total

A maximum of 3 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult.

Please note when 4 adults are booked no children will be allowed to stay in the room.

Additional amenities: Liquor dispenser and 24-hour room service

We really set the stage with this one – without all the lasers and pyrotechnics, that is.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Complimentary high speed internet in room
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service

Deluxe Diamond


View: Ocean

Bedding: 1 King bed

Occupancy limits: 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category.

Additional amenities: Liquor dispenser, Exclusive beach bag (one per room/per stay), 24-hour room service from select restaurant menus, Nightly Petit Fours, Pillow menu, and Aromatherapy.

Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • CD player
  • Coffee/Tea maker
  • Complimentary high speed internet in room
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service

Deluxe Family


View: Lagoon

Bedding: Master Bedroom has 1 king bed and second bedroom has 2 double beds.

Occupancy limits: 6 adults, 5 children, 6 total

A maximum of 5 children through the age of 3 stay free in existing beds when sharing a room with at least 1 adult.

Important Information For Our Guests: Guests booking in any of the Family categories must have a minimum of 1 child (age 4 through 17) in the room. Any "adult only" reservations will not be honored.

Additional amenities: Liquor dispenser, 24-hour room service (special kid’s menu), In-room family guide with activities schedule, Kids beach toys, and Family welcome amenities.

Rolling with an entourage means you're going to need a few things to keep the band together – so we've included it all.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Complimentary high speed internet in room
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Video game player

RRL Deluxe Platinum King Bed



View: Ocean

Rock Royalty Level Deluxe Platinum King Bed

Bedding: 1 king bed

Occupancy limits: 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category.

Additional amenities: Rock Royalty Personal Assistant, Express luggage delivery, Complimentary Shoe Shine, Nightly Petit Fours, Aromatherapy and Pillow Menu, Access to Rock Royalty areas on the pool, lounge and beach, VIP Check-in and check-out, Late checkout available (until 3pm – available upon request and availability), Complimentary beach bag (1 per room/per stay), Premium Liquor dispenser, and 24-hour room service – select a la carte menu.

You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.

  • Air conditioning
  • Alarm clock
  • AM/FM radio
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service

Rock Star Suite


Occupancy limits: 4 adults, 0 children, 4 total

Cancellation Policies
  • Cancellation Deadline:   30 Days prior to arrival. 
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(12/24/2016 - 12/21/2018)


† Fees may apply
Ciao

International/ Italian a la carte service. International breakfast, dinner: Italian a la carte.

  • Cuisine: International, Italian
  • Type: Buffet
  • Meals: Breakfast, Dinner
  • Attire: Casual Elegance.

Frida

Mexican a la carte.

  • Type: Buffet
  • Meals: Dinner, Lunch
  • Attire: Casual

Ipanema

Brazilian grill. Dinner a la carte.

  • Cuisine: Brazilian
  • Meals: Dinner

Pizzeto

Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.


The Market
  • Cuisine: International
  • Type: Buffet
  • Meals: Breakfast, Dinner, Lunch
  • Attire: Casual

Varioius Bars and Lounges

-Smash Bar                                                              -Dive Bar                                                                 -Float Bar Pool Bar                                                   -Bunker Bar                                                            -Splash Bar

  • Type: Bar/lounge

Zen

Asiatic a la carte. Teppanyaki tables.

  • Attire: Wet or uncovered swimwear not allowed.

  • Billiards†
  • Children's program†

    Kids Club (ages 4-17)


  • Fitness center on-site†
  • Nightclubs†
  • Pool†
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa†
  • Tennis court†
    There are two lighted tennis courts.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Travel Dates:
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Double Your Resort Credit!

All guests staying a minimum of 3 nights will receive DOUBLE their Resort Credit!      
      
For example: If your booking entitles you to a $1000 resort credit, it will now DOUBLE to $2000!      
      
Please see Terms and Conditions of your Resort Credit for additional information and usage.

Valid Booking Dates: Now - 10/31/2016

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Double Your Resort Credit!

All guests staying a minimum of 3 nights will receive DOUBLE their Resort Credit!      
      
For example: If your booking entitles you to a $1000 resort credit, it will now DOUBLE to $2000!      
      
Please see Terms and Conditions of your Resort Credit for additional information and usage.

Valid Booking Dates: Now - 10/31/2016

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Double Your Resort Credit!
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Double Your Resort Credit!

All guests staying a minimum of 3 nights will receive DOUBLE their Resort Credit!      
      
For example: If your booking entitles you to a $1000 resort credit, it will now DOUBLE to $2000!      
      
Please see Terms and Conditions of your Resort Credit for additional information and usage.

Valid Booking Dates: Now - 10/31/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Double Your Resort Credit!
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Double Your Resort Credit!

All guests staying a minimum of 3 nights will receive DOUBLE their Resort Credit!      
      
For example: If your booking entitles you to a $1000 resort credit, it will now DOUBLE to $2000!      
      
Please see Terms and Conditions of your Resort Credit for additional information and usage.

Valid Booking Dates: Now - 10/31/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1000 Limitless Resort Credit Included!
Travel Dates:
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Up to $1000 Limitless Resort Credit Included!

Guests will receive up to $1000 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $1500 Limitless Resort Credit Included!
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Up to $1500 Limitless Resort Credit Included!

Guests will receive up to $1500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1500 Limitless Resort Credit Included!
Travel Dates:
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Up to $1500 Limitless Resort Credit Included!

Guests will receive up to $1500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $1500 Limitless Resort Credit Included!
Travel Dates:
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Up to $1500 Limitless Resort Credit Included!

Guests will receive up to $1500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1600 Limitless Resort Credit Included!
Travel Dates:
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Up to $1600 Limitless Resort Credit Included!

Guests will receive up to $1600 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $1800 Limitless Resort Credit Included!
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Up to $1800 Limitless Resort Credit Included!

Guests will receive up to $1800 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.


Valid Booking Dates: Now - 12/21/2018

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Up to $1900 Limitless Resort Credit Included!
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Up to $1900 Limitless Resort Credit Included!

Guests will receive up to $1900 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $2000 Limitless Resort Credit Included!
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Up to $2000 Limitless Resort Credit Included!

Guests will receive up to $2000 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $2000 Limitless Resort Credit Included!
Travel Dates:
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Up to $2000 Limitless Resort Credit Included!

Guests will receive up to $2000 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $2100 Limitless Resort Credit Included!
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Up to $2100 Limitless Resort Credit Included!

Guests will receive up to $2100 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.


Valid Booking Dates: Now - 12/21/2018

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Up to $2500 Limitless Resort Credit Included!
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Up to $2500 Limitless Resort Credit Included!

Guests will receive up to $2500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $2600 Limitless Resort Credit Included!
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Up to $2600 Limitless Resort Credit Included!

Guests will receive up to $2600 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $3000 Limitless Resort Credit Included!
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Up to $3000 Limitless Resort Credit Included!

Guests will receive up to $3000 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $3500 Limitless Resort Credit Included!
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Up to $3500 Limitless Resort Credit Included!

Guests will receive up to $3500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

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Up to $3600 Limitless Resort Credit Included!
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Up to $3600 Limitless Resort Credit Included!

Guests will receive up to $3600 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $4000 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
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Up to $4000 Limitless Resort Credit Included!

Guests will receive up to $4000 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $4100 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
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Up to $4100 Limitless Resort Credit Included!

Guests will receive up to $4100 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $4500 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
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Up to $4500 Limitless Resort Credit Included!

Guests will receive up to $4500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $500 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
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Up to $500 Limitless Resort Credit Included!

Guests will receive up to $500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.


Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $5000 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
Close

Up to $5000 Limitless Resort Credit Included!

Guests will receive up to $5000 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $550 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
Close

Up to $550 Limitless Resort Credit Included!

Guests will receive up to $550 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.


Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $5500 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
Close

Up to $5500 Limitless Resort Credit Included!

Guests will receive up to $5500 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $750 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
Close

Up to $750 Limitless Resort Credit Included!

Guests will receive up to $750 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.


Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $800 Limitless Resort Credit Included!
Travel Dates:
Now - 12/21/2018  
Close

Up to $800 Limitless Resort Credit Included!

Guests will receive up to $800 in credits towards tours, golf, spa and much more.  Detailed specifics of the resort credit will be provided upon check in.

Additional important information: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.   Credit has no cash value, is non-transferable and non-cumulative.  Tours and services are subject to availability and must be booked in advance. No refunds apply if guest does not arrive for scheduled service our tour. No shows are charged at full price. Other restrictions apply.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Pure Room Amenities
Travel Dates:
Now - 2/21/2018  
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Pure Room Amenities

Pure rooms are Hypo-Allergenic Rooms designed to provide a better night's sleep for all guests, especially allergy suffers. In addition to the usual cleaning protocol, the PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state of the art purification system and treatment of all coverings and surfaces in the guest room.

The PURE room includes the PURE promise, which includes:
-Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
-Hypoallergenic encasement for mattress and pillow soft
-All surfaces specially treated: Upholstery and all soft surfaces are deep cleaned with a patented pure clean solution
-Air purification system
-Pure Shield. This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.
-Deep clean air-handling unit
-Pure Tea Tree Oil Cartridge

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
Now - 12/23/2016  
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Honeymoon Welcome Gift

Guests who are celebrating there honeymoon will receive the following:

  • Mini cake
  • Sparkling Wine
  • Honeymoon Dinner
  • In-room Breakfast
  • Jacuzzi Experience
  • Welcome note from Colin Cowie

To receive the offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage within one year must be provided.
Combinable with the Resort Credit only.
Upgraded honeymoon packages available for additional fees.

Valid Booking Dates: Now - 12/23/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
12/24/2016 - 12/21/2018  
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Honeymoon Welcome Gift

Guests who are celebrating their honeymoon will receive the following:

Mini cake
Sparkling Wine
Honeymoon Dinner
In-room Breakfast
Hydro spa tub Experience
Welcome note from Colin Cowie
To receive the offer, just enter "Honeymooners" the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important information:

Proof of marriage within one year must be provided.
Combinable with the Resort Credit only.
Upgraded honeymoon packages available for additional fees.

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
1/3/2017 - 3/18/2017  
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Kids Stay Free!

Guests are allowed to have up to 2 kids 12 and younger stay free of charge when sharing a guestroom with 1 adult!

Important Information: Surcharges will apply to kids 13-17 years old. Group restrictions may apply.

Valid Booking Dates: Now - 8/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
8/16/2017 - 8/20/2017  
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Kids Stay Free!

Guests are allowed to have up to 2 kids 12 and younger stay free of charge when sharing a guestroom with 1 adult!

Important Information: Surcharges will apply to kids 13-17 years old. Group restrictions may apply.

Valid Booking Dates: Now - 8/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
4/3/2017 - 6/17/2017  
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Kids Stay Free!

Guests are allowed to have up to 2 kids 12 and younger stay free of charge when sharing a guestroom with 1 adult!

Important Information: Surcharges will apply to kids 13-17 years old. Group restrictions may apply.

Valid Booking Dates: Now - 8/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Personal Assistant
Travel Dates:
Now - 4/22/2017  
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Personal Assistant

Guests will receive the service of a Personal Assistant during their stay.  The benefits include:

• On-call personal assistant
• Ironing Services (2 items per person per stay)
• Express luggage delivery
• Complimentary shoe shine
• Spa tub preparation (with 24 notice)
• Personal Assistance with reservations (on and off property)
• Priority Reservations to picks® and mix® Program

Important information: Additional details will be provided at check-in.

Valid Booking Dates: Now - 12/31/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/23/2016  
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All Inclusive Amenities

All Inclusive features:
• 24-hour room service
• All hotel taxes and gratuities
• All meals, snacks and drinks at our Cancun Resort including top shelf alcoholic beverages
• Luxurious accommodations
• Unlimited long distance telephone calls to the Continental USA, Canada and Mexico.
• Daily and nightly entertainment
• Business Center - internet use (30 minutes) per room/per stay
• Wireless internet access throughout the resort

Valid Booking Dates: Now - 12/23/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
12/24/2016 - 12/21/2018  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

-All meals, snacks and drinks at our Resort including top shelf alcoholic beverages
-24-hour room service
-Luxurious accommodations
-Unlimited long distance telephone calls to the Continental USA, Dominican Republic, Canada and Mexico. Some restrictions apply.
-Daily and nightly entertainment
-Business Center - internet use (30 minutes) per room/per stay
-Wireless internet access throughout the resort
-All hotel taxes and gratuities

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Rock Royalty Level Inclusions
Travel Dates:
Now - 12/23/2016  
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Rock Royalty Level Inclusions

In addition to the All Inclusive amenities, guests booking the Rock Royalty Level categories will also receive the following:
-Rock Royalty personal assistant (7am-11pm)
-Ironing service (2 items per person, per stay)
-Upgraded full-size Rock Spa® bath products
-Express luggage delivery
-Complimentary shoe shine
-Nightly petit fours
-Aromatherapy and pillow menu
-Complimentary 25-minute couple's massage at the Rock Spa®
-VIP check-in and check-out
-Complimentary beach bag (1 per room, per stay)
-Access to Rock Royalty areas at pool, beach, and lounge
-Personal assistance with reservations (on and off property)
-Priority reservations to picks® and mix® program

Valid Booking Dates: Now - 12/23/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Rock Royalty Level Inclusions
Travel Dates:
12/24/2016 - 12/21/2018  
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Rock Royalty Level Inclusions

In addition to the All Inclusive amenities, guests booking the Rock Royalty Level categories will also receive the following:

Rock Royalty personal assistant (7am-11pm)
Ironing service (2 items per person, per stay)
Upgraded full-size Rock Spa® bath products
Express luggage delivery
Complimentary shoe shine
Nightly petit fours
Aromatherapy and pillow menu
Complimentary 25-minute couple's massage at the Rock Spa®
VIP check-in and check-out
Complimentary beach bag (1 per room, per stay)
Access to Rock Royalty areas at pool, beach, and lounge
Personal assistance with reservations (on and off property)
Priority reservations to picks® and mix® program 

Valid Booking Dates: Now - 12/21/2018

Applicable promotions will display with your room selection. Some restrictions may apply.

Blvd. Kukulcan Km 14.5, Zona Hotelera  
Cancun, QR 77500
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Family, Nightlife, Romance, Spa, Wedding
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