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  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Current Renovations: Description: *Important Notes:
    *Features the Heavenly Bed: pillow-top mattress, duvet coverlet, down blanket, 3 crisp high thread count sheets, five queen and king pillows.

    The Heavenly Shower: dual showerhead to provide more power and wider water coverage, also features several spray options, from a light mist to massaging needless.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:


**Name changes are not allowed.  If name needs to be changed please contact hotel**

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

 

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

 

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

 

General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.

 

Service Charges:
Maid - Additional fees apply, payable to the hotel directly
Bellman - Additional fees apply, payable to the hotel directly



Pet Policy
  • Pets Allowed
Cancellation Policies
  • Cancellation Deadline:   30 Days prior to arrival. 
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/24/2014 - 1/1/2015)

Early Departure Policy
  • Early Departure Penalty: 1 Night
    Applies: Sunday - Saturday(12/24/2013 - 12/23/2015)
No Show Policy
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(9/30/2013 - 12/23/2014)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/24/2014 - 1/1/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(1/2/2015 - 4/15/2015)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(4/16/2015 - 12/23/2015)
  • Year Built: 1991
  • Last Renovation: 2006
  • Floors: 6
  • Accessible rooms: 4
  • Total rooms: 379

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible rooms
  • Baggage hold
  • Concierge desk
  • Elevators
  • Internet services†
  • Lounges/bars†
  • Safe deposit box
  • Tour/sightseeing desk
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
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    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pets allowed
  • Pool
  • Room service†
  • Safe deposit box
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports
  • Please contact the hotel for additional information.
  • Business Services
  • Internet Access†

† Fees may apply

Deluxe Lagoonview


View - Lagoon View

Bedding - 1 king or 2 double beds

Occupancy limits - 3 adults, 2 children, 4 total


Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar†
  • Non-smoking
  • Safe
  • Sitting area
  • Telephone
  • TV

Deluxe Oceanview


View - Ocean View

Bedding - 1 king or 2 double beds

Occupancy limits - 3 adults, 2 children, 4 total


Maximum of 2 children through the age of 17 stay free in existing beds with 2 adults.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar†
  • Non-smoking
  • Safe
  • Sitting area
  • Telephone
  • TV

Deluxe Lagoonview Sunsational Savings


View - Lagoon View

Bedding - 1 king or 2 double beds

Occupancy limits - 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 17 stay free in existing beds with 2 adults.

  • Air conditioning individually controlled in room
  • Alarm clock
  • AM/FM radio
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar†
  • Non-smoking
  • Safe
  • Sitting area
  • Telephone
  • TV

Deluxe Oceanview Sunsational Savings


View - Ocean View

Bedding - 1 king or 2 double beds

Occupancy limits - 3 adults, 2 children, 4 total


Maximum of 2 children through the age of 17 stay free in existing beds with 2 adults.

  • Air conditioning individually controlled in room
  • Alarm clock
  • AM/FM radio
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Internet access†
  • Iron
  • Ironing board
  • Minibar†
  • Non-smoking
  • Safe
  • Sitting area
  • TV


† Fees may apply
Various Lounges/Bars

Lobby Bar - Located in the lobby of the main building. Provides an extensive choice of domestic and international beverages, delicious canapés, a pool table and dart board plus live music nightly.

Sunrise Bar and Grill - Home-made pizza baked in wood-burning stove, light Mexican and American fare. Located on the beach by the sea.

Sunset Bar Grill - Tropical cocktails, seafood and snacks. Ideal for enjoying a Caribbean sunset. Located in the main building with a view of booth the sea and the lagoon.


Various Restaurants

Arrecifes - Serves dinner only and specializes in seafood and Italian dishes. Chosen as one of the best restaurant in Cancun last year. Romantic, softly lit with piano music.

El Palmar - Mexican and international specialties. Set on a beautiful terrace by the pool. Buffet or a la carte breakfast and dinner. Also offers low-calorie menu.

Sunrise Bar and Grill - Home-made pizza baked in wood-burning stove, light Mexican and American fare. Located on the beach by the sea.

Sunset Bar Grill - Tropical cocktails, seafood and snacks. Ideal for enjoying a Caribbean sunset. Located in the main building with a view of booth the sea and the lagoon.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.


  • Children's pool
    There are 7 children's pools on site.
  • Children's program, onsite
    Complimentary Westin Kids Club for children ages 4-12 (maximum of 2 children). Kid's Club operates daily.
    Including planned activities to introduce kids to cultural and ecological characteristics of destination
  • Direct access to a beach
  • Fitness center on-site†
  • Motorized Water Sports†
  • Non-Motorized Water Sports†
  • Pool
    There are 4 pools on site.
  • Sauna†
  • Spa†
  • Steam bath†
  • Tennis court†
    There are 0 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
    • Rental information
  • Golf†
    Golf Course located within 5 Miles of Property.

† Fees may apply
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Funjet Promotions


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Food and Beverage Credit of $100!
Travel Dates:
Now - 12/23/2014  
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Food and Beverage Credit of $100!

Receive $100 in Food and Beverage Credit, valid toward lunch and dinner.  (It is not valid toward breakfast.)

This promotion is valid per room, per stay.  Some restrictions may apply.

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Sunsational Savings!
Travel Dates:
1/5/2015 - 12/23/2015  
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Sunsational Savings!

Guests will receive the following Sunsational Savings inclusions:
•$100 in Food and Beverage credit, per room per stay. Valid only at lunch and dinner
•Free Westin Kids Club activities
•20% off Spa treatments

Important Information-Offer is valid per room, per stay. Restrictions may apply.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Sunsational Savings
Travel Dates:
Now - 12/23/2014  
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Sunsational Savings

Guests will receive:

  •  $100 in Food and Beverage credit, per room per stay
  • Free Kids Club activites
  • 20% off Spa treatments

Restrictions may apply.

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
Now - 12/23/2014  
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Kids Stay Free

Guests are allowed to have up to 2 kids 17 and younger stay free of charge when sharing a guestroom with 2 adults!

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
Now - 12/23/2014  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive the following:

Deluxe Lagoonview will receive an upgrade to Oceanview, based on availability at check-in.
Bottle of domestic wine in room upon arrival


Important information:To receive this offer, just enter Honeymooners in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift!
Travel Dates:
1/5/2015 - 12/23/2015  
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Honeymoon Welcome Gift!

Guests celebrating their honeymoon with us will receive an upgrade to an Oceanview room, based on availability at check-in, plus a bottle of domestic wine in room upon arrival.

To receive this offer, just enter “HONEY”  in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. 

Important information-Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Boulevard Kukulcan KM 20 PO 1808  
Cancun, QR 77500
MEXICO

Experiences

Active/Adventure, Beach, Culture, Dining, Diving, Family, Golf, Nightlife, Romance, Snorkeling, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 1738 reviews
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