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  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Stay Requirements
  • Minimum night stay restrictions may apply.
    Applies: Sunday - Saturday(5/6/2013 - 1/2/2016)
Pet Policy
  • Pets Not Allowed
Cancellation Policies

  • Cancellation Deadline: Immediate Cancel currently applies under penalty
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(1/3/2015 - 1/3/2015)

Early Departure Policy
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(1/3/2015 - 1/2/2016)
No Show Policy
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(7/19/2013 - 1/2/2015)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(1/3/2015 - 1/3/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(1/4/2015 - 3/29/2015)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(3/30/2015 - 4/6/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(4/7/2015 - 12/22/2015)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2015 - 1/2/2016)
  • Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Cancun, Mexico (CUN): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Year Built: 2002
  • Last Renovation: 2006
  • Floors: 3
  • Accessible rooms: 3
  • Total rooms: 251

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • ATM/Cash machine†
  • Concierge desk
  • Free parking
  • Internet services†
  • Lounges/bars†
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Free parking
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Free Weddings Program (when booking 6 Royal Club rooms for 4 nights)
    Wedding package includes:
    Wedding coordinator services
    Decoration of wedding location
    One table-top flower arrangements
    Bridal bouquet and Grooms' boutonniere
    Cd or tape player available for use
    Ceremony and Judge services
    Marriage License and Certificate- All Spanish documents and legal fees
    Wedding cake for up to 20 people
    Domestic champagne during the ceremony- reception ( up to 4 bottles maximum)
    Dinner reservation at any of the specialty restaurants and set-up for wedding party (max. 20 guest)
    Full American breakfast in bed for wedding couple (once per stay)
    Witness services upon requests must be requested in advance through guest services.

    Requirements for Weddings in Cozumel
    Valid Passport
    Tourist card provided by the airline
    Blood test is mandatory, and must be taken locally in Mexico. This test cost approximately $120 per couple, and this cost is not included in the wedding package
    4 witnesses will be needed and can be provided by the hotel (in Cozumel the paper work costs $20 per witness). The following information will be needed from witnesses: names, addresses, ages, nationalities, and tourists cards and documents (passport or ID's). Witness must have tourist card and photo ID. If the witness is a Mexican citizen only a photo ID is required.
    Ceremony must be schedule with officials at least one month in advance
    The bride, groom and witnesses must be present in Mexico at the hotel at least 3 working days prior to the wedding day (Saturdays, Sundays and public holidays are excluded).
    The hotel will need all original documents required and one photocopy. Final divorce decree if either party is divorced, death certificate if either party is widowed
    Official translation services in Spanish in Cozumel costs extra.

† Fees may apply

Deluxe


Comfortable room with garden view - all inclusive
Deluxe Rooms feature 423.06sq /39.31m2 of space

Bedding : 1 king or 2 double beds.

Occupancy limits - 3 adults, 2 children, 4 total

A maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children ages 2 - 12 are surcharged.

 

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Bathtub/shower combination
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Satellite television
  • Telephone

Super Saver


1 king or 2 double beds.

Occupancy limits - 3 adults, 2 children, 4 total.

A maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children ages 2 - 12 are surcharged.

All rooms feature private balcony, minibar restocked every other day, satellite television, bath with tub. Limited In room dining is also included.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Grand Concierge Deluxe


Comfortable room with concierge service - all inclusive.
Grand Concierge Rooms include all feature and amenities of our rooms plus the assistance of our Concierge. 423.06sq /39.31m2 of space

Bedding : 1 king or 2 double beds.

Occupancy limits - 3 adults, 2 children, 4 total.

A maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children ages 2 - 12 are surcharged.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Bathtub/shower combination
  • Cable television
  • Ceiling fan
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone

Royal Club Luxury


Elegant luxury exclusive room - all inclusive.
Elegantly appointed, the Royal Club Luxury rooms offer 423.06sq /39.31m2

Bedding : 1 king or 2 double beds.

Occupancy limits - 3 adults, 2 children, 4 total.

A maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children ages 2 - 12 are surcharged.

Additional Amenities : The Exclusive Royal Club room - The exclusive club-like atmosphere of The Royal Club offers executive level service within the all-inclusive Occidental Grand resort experience. Discerning guests seeking superior service and highly personalized attention within the privacy of the resort can enhance their business or vacation experience with plush accommodations, elegant facilities and added amenities.

Royal Club special services & amenities (only available to Royal Club guests):
Separate and personalized check-in/check-out reception area, private restaurant, in-room dining service (7:30am to 10:00pm), private area with a whirlpool, concierge service, internet connect available (fees apply), an internet station at the Royal Club reception area, DVD player, mini-bar (restocked daily), hydro-massage tub, enhanced toiletries, and bathrobes. Preferred seating at a la carte restaurants.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • Turn down service

Grand Romance Deluxe


Comfortable romantic room - all inclusive Grand Romance Rooms include all feature and amenities of our rooms plus special amenities. 423.06sq /39.31m2 of space

Bedding : 1 king bed or two double beds

Occupancy limits - 3 adults, 2 children, 4 total.

A maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children ages 2 - 12 are surcharged.

Additional Amenities: Special inclusions for the Grand Romance Deluxe category are: bottle sparkling wine, chocolate covered strawberries, 30 minutes massage per person, breakfast in bed once during stay, romantic dinner, turn down service, 10 percent discount on spa treatments, a surprise gift and special amenities for romantic occasions.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Bathtub/shower combination
  • Cable television
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone


† Fees may apply
Various Lounges/Bars

Lobby Bar: serving cocktails and drinks afternoons and evenings.

Relax Bar: serving cocktails and drinks late mornings and afternoons.

Beach Club Bar: serving cocktails and drinks late mornings and afternoons.

La Mision Bar and Disco: serving cocktails and drinks evenings. Disco
open late evening until early morning (adults only)


Various Restaurants

Los Olivos: offering Mediterranean cuisine for a fine a la carte dinner. Reservations required. Dress code: long pants for gentlemen.

Sonora Grill: steak house serving a la carte dinner.
Reservations required. Men should wear long pants.

La Piazza: pizzeria serving a la carte dinner and late night snacks, reservations are required.

La Posada: Buffet, serving breakfast and dinner.

Beach Club - Snack bar serving late morning snacks and lunch.

La Carreta: Gourmet Restaurant serving a la carte breakfast, lunch & Dinner. (Restaurant exclusive for Royal Club Guests. Men should wear long pants for dinner.)


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Kids club - Activity programs for children ages 4- 12 and a playground area under adult supervision.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Indoor Hot Tub 1 Outdoor Hot Tub
  • Motorized Water Sports†
    Jet Ski, Parasailing.
  • Non-Motorized Water Sports
    Snorkeling, sailing, kayaking, windsurfing, water polo.
  • Pool
    There are 2 pools on site. 1 pool for relaxation, 1 for Activities and 1 for children located at the Kids Club.
  • Sauna
  • Spa†
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within 15 Miles of Property.
  • On-site Entertainment
    Mexican Folklore Dance Show,. Fire show, Prehispanic Show, International show.
  • Chankanaab Park: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • San Gervasio Archeological Zone: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Punta Sur Park: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • El Cedral Arqueological Zone: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Other Local Attractions
    The Tequila Factory, The Discover Mexico museum, etc.

† Fees may apply
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Funjet Promotions


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All Inclusive Amenities
Travel Dates:
Now - 1/2/2015  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:
-Welcome cocktail and manager's cocktail party weekly
-All meals, including a la carte options
-Unlimited juices and soft drinks, domestic alcoholic beverages, and wine served with meal
-Daily activities program by the pool and beach
-Non-motorized watersports
-Use of tennis courts
-Kid's club, including activities for children 4-12 and playground area
-Mexican theme day
-Gymnasium
-Towel Service with beach and pool chairs
-Taxes and gratuities

Important information: Redemption information will be provided by the hotel check-in.

Valid Booking Dates: Now - 1/2/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
5/1/2015 - 12/22/2015  
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Kids Stay Free!

1st child 12 years and younger stay free of charge when sharing a guestroom with 1 adult! Second child pays child rate.

Important Information: At least 1 adult must accompany the children. Group restrictions may apply.

Valid Booking Dates: Now - 2/28/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon/Anniversary Welcome Gift!
Travel Dates:
Now - 12/20/2015  
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Honeymoon/Anniversary Welcome Gift!

Guests celebrating their honeymoon or anniversary with us will receive the Sweet Love package with the following amenities:

  • Special Welcome Letter
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Breakfast in bed with Mimosas one (1) morning during your stay (Reservations must be made in advance with concierge).
  • Nightly turn-down service
  • Romantic candlelit dinner including a bottle of sparkling wine plus special turn-down service including rose petals and bottle of domestic wine in-room (1) evening during your stay. (Reservations must be made in advance with concierge).
  • 30-minute Romantic Couples Massage
  • 10% discount** on all spa treatments (products not included)
  • Surprise gift

To receive this offer, just enter "HONEYMOON" or "ANNIVERSARY" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information: Proof of marriage must be provided at check-in. Spa discount cannot be applied to spa packages or combined with other spa offers. Offer subject to availability.  Certain restrictions may apply.

Valid Booking Dates: Now - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon/Anniversary Welcome Gift!
Travel Dates:
Now - 12/20/2015  
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Honeymoon/Anniversary Welcome Gift!

Guests celebrating their honeymoon or anniversary with us will receive the Devotion package with the following amenities:

• Special Welcome Letter
• Fresh fruit platter and bottle of sparkling wine upon arrival
• Special turn-down service, one (1) night during your stay
• Continental Breakfast in bed one (1) morning during the stay (Reservations must be made in advance with concierge).
• 10% discount** on all spa treatments (products not included)

To receive this offer, just enter "HONEYMOON" or "ANNIVERSARY" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information: Proof of marriage must be provided at check-in. Spa discount cannot be applied to spa packages or combined with other spa offers. Offer subject to availability.  Certain restrictions may apply.

Valid Booking Dates: Now - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
1/3/2015 - 1/2/2016  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

  • Unlimited meals, beverages and snacks
  • 6 restaurants
  • 4 bars
  • Disco Bar
  • 3 swimming pools
  • Fitness Center and Whirlpool
  • Land and Water Sports such as scuba clinics at pool, 2 lit tennis courts, beach volleyball, kayaking, snorkling, water polo, sailing and windsurfing
  • Kids Club
  • Day and Night time entertainment

Valid Booking Dates: Now - 1/2/2016

Applicable promotions will display with your room selection. Some restrictions may apply.

KM 16.6 Carretera Sur, El Cedral, San Francisco, Palancar  
Cozumel, QR 77600
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Luxury, Nightlife, Romance, Snorkeling, Spa, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 2923 reviews
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