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Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with liquor dispenser, sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club - the Little Big Club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
Location: Riviera Maya - Beach
  • -Important Information For Our Guests- Guests booking in any of the Family categories must have a minimum of 1 child in the room. Any "adult only" reservations will not be honored.
  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Hard Rock Riviera Maya and Heaven will be the host to the international renowned golf event, the Monday Qualifier. Due to this event, these hotels will not be available for play or practice from 6:00 AM to 2:00 PM. Regular tee times will resume after 2:00 PM.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(8/9/2014 - 12/23/2014)

  • Cancellation Deadline:   14 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/24/2014 - 12/25/2014)

  • Cancellation Deadline:   30 Days prior to arrival. 
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/26/2014 - 12/31/2014)

  • Cancellation Deadline:   14 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(3/28/2015 - 4/4/2015)

  • Cancellation Deadline:   14 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(7/10/2015 - 8/8/2015)

  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(1/1/2015 - 3/27/2015)

  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(4/5/2015 - 7/9/2015)

  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(8/9/2015 - 12/23/2015)

No Show Policy
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(8/9/2014 - 12/23/2014)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(12/24/2014 - 12/25/2014)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/26/2014 - 12/31/2014)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(1/1/2015 - 3/27/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(3/28/2015 - 4/4/2015)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(4/5/2015 - 7/9/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(7/10/2015 - 8/8/2015)
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(8/9/2015 - 12/23/2015)
  • Cancun, Mexico (CUN): 60 miles
    • Shuttle †
  • Year Built: 2009
  • Last Renovation: 2014
  • Floors: 4
  • Accessible rooms: 4
  • Total rooms: 1266

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible rooms
  • Baggage hold
  • Concierge desk
  • Elevators
  • Free parking
  • Lounges/bars†
  • Safe deposit box†
  • Tour/sightseeing desk
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Housekeeping - daily
  • Internet services†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Contact hotel directly for information.

  • Business Services†
  • Internet Access†

† Fees may apply

Deluxe


View - Resort View

Bedding - One king or two double beds

Occupancy limits - Maximum 4 adults, 2  children, 4 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4-17 are surcharged.

Effective from : 12/24/14 

Occupancy limits - Maximum 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4-17 are surcharged.

Room Description - You're a Rock Star now. Soak it in and enjoy top-shelf luxury and everything you need for an unforgettable all-inclusive performance.

This room offers 482 sq. ft. of space and features hydro spa tub, private balcony, personal liquor dispenser and 24-hour room service, Mini Bar with soda, bottled water, juices, domestic beer, and Rock Spa® bath amenities.

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Slippers
  • Telephone
  • Voice mail
  • Wireless internet connection

Deluxe Gold King


View - Garden View

Bedding- 1 king bed

Occupancy limits- 2 adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Room Description - Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

This room offers 482 sq. ft. of space and features hydro spa tub, private balcony, personal liquor dispenser and 24-hour room service, Mini Bar with soda, bottled water, juices, domestic beer, and Rock Spa® bath amenities.

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Slippers
  • Telephone
  • Voice mail
  • Wireless internet connection

Deluxe Gold Double


View - Garden View

Bedding- Two double beds

Occupancy limits- 4 adults, 2 children, 4 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Effective from : 12/24/14

Occupancy limits- 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Room Description - Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

This room offers 482 sq. ft. of space and features hydro spa tub, private balcony, personal liquor dispenser and 24-hour room service, Mini Bar with soda, bottled water, juices, domestic beer, and Rock Spa® bath amenities.

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Slippers
  • Telephone
  • Voice mail
  • Wireless internet connection

Deluxe Diamond


View - Ideal location with Pool and/or Partial Ocean View

Bedding - One king bed

Occupancy limits - 2 adults, 0 children, 2 total.

No children allowed in this room category.

Room Description - Hard Rock is more than a vacation - it's a lifestyle. And to prove it, we jam packed these legendary digs with non-stop extras and no-limit luxury.

This room offers 482 sq. ft. of space and features the following upgraded amenities:

•Room with best views or locations
•King bed guaranteed
•Hydro spa tub
•24 Hour room service from select restaurant menus
•Pre order breakfast
•Espresso / American coffee machine
•Pillow menu
•Aromatherapy menu
•Concierge phone service
•Upgrade brand of liquors in room dispenser
•Private beach lounge chairs area with waiter service
•Exclusive beach bag (one per room / per stay)
•Private check-in & check-out / Late check -out & early check-in (subject to availability)
•Nightly petit-fours
•Professional blow dryer

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • CD player
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Slippers
  • Telephone
  • Voice mail
  • Wireless internet connection

Deluxe Family


View - Resort View or Garden View

Bedding - One king and two double beds

Occupancy limits - 4 adults, 4 children, 6 total.

Maximum of 4 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.


Effective from : 12/24/14
Occupancy limits - 4 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Important Information For Our Guests:
Guests booking in any of the Family categories must have a minimum of 1 child in the room. Any "adult only" reservations will not be honored.

Room Description - Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras including:

- 964 sq. ft. including two connecting rooms and private balcony
- Hydro spa tub
- XBox 360, DVD player and Fun in the Sun Bucket Kit
- Kid's room service menu, L'Oreal Kids bath products, candies
- Complimentary mini cake for birthdays upon request
- Personal liquor dispenser and an adult Mini Bar with soda, bottled water and domestic beer
- A kid-friendly Mini Bar with snacks, juices, soda and more
- Flat screen satellite TV and 24 hour room service
- Rock Spa® bath amenities, bathrobes and slippers for kids and adults

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • Coffee/Tea maker
  • Connecting rooms
  • DVD player
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Slippers
  • Telephone
  • Video game player
  • Voice mail
  • Wireless internet connection

Deluxe Platinum Grand Sky Terrace


View - Garden View or Ocean View

Bedding- One king bed

Occupancy limits- 2 adults, 0 children, 2 total.

Room Description - Let's amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy!

- 1446 sq. ft.
- Private balcony and access to private 3rd floor grand sky terrace, lounge chairs, and hydro spa tub
- Personal liquor dispenser and Mini Bar with soda, bottled water, juices and domestic beer
- Flat screen satellite TV, 24 hour room service and turn down service
- Rock Spa® bath amenities, bathrobes and slippers
- Private BBQ service available in sky terrace at extra cost

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • King bed
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Slippers
  • Telephone
  • Turn down service
  • Voice mail
  • Wireless internet connection

Deluxe Platinum Grand Sky Terrace Two Bedroom


View - Garden View or Ocean View

Bedding- Two connecting rooms with one king bed in the first room and two double beds in the second room

Occupancy limits- 6 adults, 4 children, 6 total.

Maximum of 4 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Effective from : 12/24/14

Occupancy limits- 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description - We packed this crowd pleaser with everything your entourage needs to live it up and rock the show in style. 

- 1,928 sq. ft. including 2 connecting rooms and terrace
- Private balcony and 3rd floor grand sky terrace with a double hydro spa tub, lounge chairs, tables, a restroom and an ocean view
- XBox 360, DVD player, and Fun in the Sun Bucket Kit
- Kid's room service menu, L'Oreal Kids bath products and kid-friendly snacks
- Premium liquor dispenser, adult Mini Bar with soda, bottled water and domestic beer, upgraded liquors available
- A kid-friendly Mini Bar with juices, soda, snacks and more
- Complimentary mini cake for birthdays upon request
- Flat screen satellite TV and 24 hour room service
- Rock Spa® bath amenities, bathrobes and slippers
- Private BBQ service available in sky terrace at extra cost

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Slippers
  • Telephone
  • Video game player
  • Voice mail
  • Wireless internet connection

Rock Suite Platinum


View - Ocean Front

Bedding - One king bed in the first bedroom and two double beds in the second bedroom

Occupancy limits - 6 adults, 4 children, 6 total.

Maximum of 4 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Effective from : 12/24/14

Occupancy limits - 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description - This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy!

- 2,583 sq. ft. including 2 bedrooms, living room, dining room and terrace
- Over-sized private balcony, hydro spa tub, lounge chairs and tables
- Premium liquor dispenser with upgraded liquor available
- Minibar with soda, bottled water, juices and domestic beer
- Exclusive restaurant and late-night pillow menu
- Aromatherapy, Rock Spa® amenities, bathrobes and slippers
- 24-hour room service with select menu
- Nightly petit fours & turn-down service

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Bottled water
  • CD player
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Satellite television
  • Slippers
  • Telephone
  • Turn down service
  • Wireless internet connection


† Fees may apply
Various Lounges/Bars

With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.

Sun Bar:  The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.

Martini Bar (Heaven Section):  Enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.

Heaven Bar and Disco (Heaven Section):  Just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.

Rhythm Bar (Heaven Section):  Part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.

Juice Bar (Heaven Section):  Feeds the spirit! Located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.

Lobby Bar (Heaven Section): The perfect place to raise a glass, the Lobby Bar is located off the main lobby and offers premium cocktails and the very best vibe of the Caribbean.

Dive Bar (Heaven Section): Short steps from the main pool, the Dive Bar is the perfect place to relax after a sun filled day with fresh beverages and light snacks.

Float Bar: A fresh margarita for you and a strawberry smoothie for your little one. Enjoy the pool side bar while soaking up the Caribbean sun.

Caffetto:  Kick back and take it slow with snacks, coffee, full bar and premium cocktails served until 11PM.


Various Restaurants

At the Hard Rock Riviera Maya, dining is about more than food. It's a feast for the senses and an appetite for the good life, one served up with legendary eats and non-stop service at 9 word-class restaurants. That means access to everything from a decadent steak house and classic Italian to Asian fusion, service by the pool, and everything in between.

The Market:  Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.

Pizzeto: Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

Frida:  Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.

Ipanema: Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit,sample and share with traditional ingredients and modern style.

Zen: From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.

Toro:  The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.

Ciao: Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.

Le Petit Couchon: Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.

Cava Roja: Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of House Sangria, fine wine, and beer.

Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress for dinner. Consult the hotel for hours of operation, reservation policies and dress codes.


  • Children's pool

    There is 1 zero entry children's pool on site. Splash. Play. Chill. That’s the idea behind this legendary pool with good tunes, great activities, and snacks served all throughout your stay.


  • Children's program, onsite
    The Kids Club is for children from 4 to 12 years of age. The Kids Club features different activities everyday. There is an area for videos games including Xbox, Xbox 360 and Wii and a pool area just for children and a recreational area where kids develop their abilities in arts & crafts, and more. All areas are professionally staffed. Open everyday.
  • Direct access to a beach
  • Fitness center on-site

    BODY ROCK® FITNESS CENTER
    Our state-of-the-art workout facility packed with all that you need to keep in shape for the show.

    Additional activities in the Fitness Center:
    *Obstacle course
    *Yoga Hut
    *Aerobics room
    *Spinning room


  • Hot tub
    4 Outdoor Hot Tubs
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    *kayaks
    *paddleboats
    *snorkeling
    *scuba diving demonstrations in the pool
    *dive tank
  • Pool
  • Spa†
  • Tennis court
    • Available equipment
    • Rental information
  • Golf†
    Golf Course located within 10 Miles of Property.
  • Other Local Attractions

    CHICHEN ITZA
    Visit the capital of the Mayan civilizations and discover the “Temple of Kukulcan” — a magnificent pyramid nearly 70 feet tall said to be visited by the Mayan God twice every year. Designated one of the New Seven Wonders of the World, Chichen Itza features extraordinary architectural beauty and geographical location.

    TULUM
    Tulum is the archaeological site of a Pre-Colombian Maya walled city with ruins perched on a cliff top overlooking the Caribbean Sea; among them El Castillo “The Castle”, is one of the most impressive buildings at one time a temple and a fortress.

    DOLPHIN ENCOUNTER
    Swim, splash, and play with dolphins and this premium encounter experience. See amazing feats or acrobatic prowess before you hit the water for a full list of dolphin activities.

    AKTUN CHEN CAVE
    Enter a cave more than 5 million years in the making. 600 meters long, the cave features a variety of natural formations alongside discreet lighting and paths for easy access. 3rd in the Top 10 National Geographic Underground Walks, everyone can enjoy the crystal clear waters and guided tour of the cave’s history.

    PUNTA VENADO BEACH CLUB PUNTA
    Head to the tropical beauty and relaxing sands of the warm Caribbean Sea. Just 20 minutes from the Hard Rock Hotel Riviera Maya, the Punta Venado Beach Club offers additional activities including horseback riding, wave runner, ATVs, and snorkeling purchased outside of the resort credit tour price.

    HARD ROCK HOTEL TOUR
    Tour with the greats and get face-to-face with a priceless collection of memorabilia, classic Hard Rock style, and the very best of the Cancun Hotel District at out sister hotel. Enjoy the Cancun beach and access to the Hard Rock Hotel facilities for a day to remember.

    SEÑOR FROG'S BEACH CLUB
    Located in the heart of Playa del Carmen, Señor Frog's offers a full list of Beach Club facilities, thrilling culture, and access to the nearby shopping district.


† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


Select a promotion to view details

Up to $1000 Limitless Resort Credit Included!
Travel Dates:
12/24/2014 - 12/23/2015  
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Up to $1000 Limitless Resort Credit Included!

Guest staying 3 nights will receive up to $1000 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, photo packages at Rock Shots,  and the Colin Cowie Weddings Collection.

Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Service fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/15/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1500 Limitless Resort Credit Included!
Travel Dates:
12/24/2014 - 12/23/2015  
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Up to $1500 Limitless Resort Credit Included!

Guest staying 4 nights will receive up to $1500 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, photo packages at Rock Shots,  and the Colin Cowie Weddings Collection.

Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Service fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/15/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1500 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
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Up to $1500 Limitless Resort Credit Included!

Guest staying at least 5 nights have two (2) options for up to $1500 resort credit:

  • Pure Limitless -  all inclusive Hard Rock Hotel amenities + Limitless Resort Credit.
  • Unlimited Golf Only - all inclusive Hard Rock Hotel amenities + exchange Limitless Resort Credit for Unlimited Golf.

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, photo packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.

All reservations will receive the Resort Credit unless otherwise noted.  Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option so it can be commented on your reservation. 


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1500 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
Close

Up to $1500 Limitless Resort Credit Included!

Guest staying at least 5 nights will receive up to $1500 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, phots packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1800 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
Close

Up to $1800 Limitless Resort Credit Included!

Guest staying at least 7 nights have two (2) options for up to $1800 resort credit:

  • Pure Limitless -  all inclusive Hard Rock Hotel amenities + Limitless Resort Credit.
  • Unlimited Golf Only - all inclusive Hard Rock Hotel amenities + exchange Limitless Resort Credit for Unlimited Golf.

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, phots packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.

All reservations will receive the Resort Credit unless otherwise noted.  Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option so it can be commented on your reservation. 


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1800 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
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Up to $1800 Limitless Resort Credit Included!

Guest staying at least 7 nights will receive up to $1800 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, phots packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $3000 Limitless Resort Credit Included!
Travel Dates:
12/24/2014 - 12/23/2015  
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Up to $3000 Limitless Resort Credit Included!

Guest staying 3 nights will receive up to $3000 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, photo packages at Rock Shots,  and the Colin Cowie Weddings Collection.

Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Service fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/15/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $3600 Limitless Resort Credit Included!
Travel Dates:
12/24/2014 - 12/23/2015  
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Up to $3600 Limitless Resort Credit Included!

Guest staying 3 nights will receive up to $3600 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, photo packages at Rock Shots,  and the Colin Cowie Weddings Collection.

Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Service fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/15/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $500 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
Close

Up to $500 Limitless Resort Credit Included!

Guest staying 3 nights will receive up to $500 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, phots packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $500 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
Close

Up to $500 Limitless Resort Credit Included!

Guest staying 3 nights have two (2) options for up to $500 resort credit:

  • Pure Limitless -  all inclusive Hard Rock Hotel amenities + Limitless Resort Credit.
  • Unlimited Golf Only - all inclusive Hard Rock Hotel amenities + exchange Limitless Resort Credit for Unlimited Golf.

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, phots packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.

All reservations will receive the Resort Credit unless otherwise noted.  Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option so it can be commented on your reservation. 


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $750 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
Close

Up to $750 Limitless Resort Credit Included!

Guest staying 4 nights will receive up to $750 resort credit:

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, phots packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $750 Limitless Resort Credit Included!
Travel Dates:
Now - 12/23/2015  
Close

Up to $750 Limitless Resort Credit Included!

Guest staying 4 nights have two (2) options for up to $750 resort credit:

  • Pure Limitless -  all inclusive Hard Rock Hotel amenities + Limitless Resort Credit.
  • Unlimited Golf Only - all inclusive Hard Rock Hotel amenities + exchange Limitless Resort Credit for Unlimited Golf.

Limitless Resort credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selections at restaurants, phots packages at Rock Photos, the Colin Cowie Weddings Collection, and upscale experiences at Oro Night Club.

All reservations will receive the Resort Credit unless otherwise noted.  Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option so it can be commented on your reservation. 


Important information: A 20% service fee will apply to transactions using the Limitless Resort Credit Promotion. Sercvice fee may only be paid with cash, room charge or credit card, and cannot be paid with remaining promotion credit balance.

Limitless Resort Credit has no cash value, is non-transferable and non-refundable. Tours and service are subject to availability and must be booked in advance.

If using credit toward a Colin Cowie Wedding Collection, the full amount must be used and is only applicable toward collections of $3000 or higher.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Jam, Mix, Play or Create at the Music Lab!
Travel Dates:
Now - 12/22/2015  
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Jam, Mix, Play or Create at the Music Lab!

As part of the Hard Rock All-Inclusive Experience, guests 12 and older may choose from 4 programs, complete with instruction and accelerated stage training.

Programs include:

-Jam Band: Star in your very own rock band, regardless of ability!

-Spin Session: Learn techniques to DJ your own live performance!

-Rocktube (available in late July): Star in your own music video!

-My Tracks: Lay down a track with the Jammit Recording Studio experience!

Important information: Sessions start promptly, guests should arrive 5 minutes prior to start of session or will not be able to join the session.  Music instrument choice is not guaranteed.  Once registered, guests must cancel by 12PM the day of their session or a $50 fee will be incurred.  Sessions subject to schedule changes or cancellation. 

Valid Booking Dates: Now - 12/22/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
Now - 12/23/2014  
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Honeymoon Welcome Gift

Guests who are celebrating there honeymoon will receive the following:

  • Mini cake
  • Sparkling House Wine
  • Honeymoon Dinner  (at seleceted restaurants)
  •  Breakfast in Bed (upon request)
  • Turn down service 
  • Hot Tub Experience Bubble Bath (upon request)
  • Late check-out until 6PM (upon request and subject to availability)

To receive the offer, just enter "Honeymooners" the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage within one year must be provided.
Combinable with the Resort Credit only.

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Anniversary Welcome Gift
Travel Dates:
Now - 12/23/2014  
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Anniversary Welcome Gift

Guests celebrating their anniversary will receive the following: Mini Anniversary Cake.

Guests celebrating their Silver or Gold anniversary will receive a bottle of sparkling wine, fruit plate, Honeymoon dinner (at selected restaurant) and late check-out until 6PM (upon request and subject availability)

To receive the offer, just enter "Anniversary" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Combinable with the Resort Credit only.
Must present proof of marriage.

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Free Kids!
Travel Dates:
6/1/2015 - 8/31/2015  
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Free Kids!

Up to 2 children 12 and under stay free when sharing a room with one full paying adult.

Valid Booking Dates: Now - 12/31/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
1/4/2015 - 12/23/2015  
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Kids Stay Free!

Guests are allowed to have up to 2 kids 12 and younger stay free of charge when sharing a guestroom with at 1 adult! 

Important Information: Surcharges will apply to kids 13-17 years old. Group restrictions may apply.

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Anniversary Welcome Gift
Travel Dates:
12/24/2014 - 12/23/2015  
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Anniversary Welcome Gift

Guests celebrating their anniversary will receive a Mini Anniversary Cake.

Guests celebrating their Silver or Gold anniversary will receive a bottle of sparkling wine, mini anniversary cake, Honeymoon dinner (at selected restaurant) and late check-out until 6PM (upon request and subject to availability)

To receive the offer, just enter "Anniversary" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Must present proof of marriage.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
12/24/2014 - 12/23/2015  
Close

Honeymoon Welcome Gift

Guests who are celebrating their honeymoon will receive the following:

  • Bottle of sparkling house wine
  • Mini Cake 
  • Honeymoon Dinner
  •  In-room breakfast 
  • Hydro Spa Tub Experience
  • Welcome note from Colin Cowie

To receive the offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage within the past year must be presented.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

KM 72 Carretera Cancun-Tulum  
Riviera Maya, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Family, Luxury, Nightlife, Romance, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 1655 reviews


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What is a Promo Code?

What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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