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Nestled amidst an exotic environment of lush mangroves and natural lagoons, this gracious resort appeals to families, spa-lovers and active travelers seeking all-inclusive value in a lush tropical setting. Fronting the crystalline waters of the Mexican Caribbean, guests are treated to appealing buffet and à la carte restaurants serving Italian, Asian and Mediterranean specialties; pampering spa services including a sauna and thermal bath circuit; all-inclusive bars and a disco and family-friendly amenities including daily activities for the family like sack races, tug-of-war and pool games and supervised entertainment programs for guests ages 2-17. Spend enjoyable days basking in the sun, delight in daily and nightly entertainment and relax as sunny days melt into cool tropical nights at this gracious Mexican resort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • Spring breakers are not allowed. Minimum check-in age is 21.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   21 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/24/2016 - 1/2/2017)

No Show Policy
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(5/1/2016 - 12/23/2016)
  • Cancun, Mexico (CUN): 30 miles
  • Year Built: 1998
  • Last Renovation: 2011
  • Accessible rooms: 6
  • Floors: 3
  • Total rooms: 956

† Fees may apply
  • 24-hour front desk
  • Accessible facilities
    Close Close
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
more (+)
  • 24-hour front desk
  • Accessible facilities
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    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Shopping mall†
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com.  Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.

  • Business Services†
  • Internet Access†

† Fees may apply

Standard Room


View -Rooms have balcony or terrace with garden, pool or jungle view.

Bedding- 1 king or 2 double beds - please note specific bedding types  can be requested but are not guaranteed

Occupancy limits- 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities- Minibar with mineral water, soft drinks and beer restocked every other day

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Ceiling fan
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Wireless internet connection†

Deluxe Room


View -Rooms have balcony or terrace with garden, pool or jungle view.

Bedding- 1 king bed and a sofa bed

Occupancy limits- 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Additional Amenities- Minibar with mineral water, soft drinks and beer restocked every other day

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Cable television
  • Ceiling fan
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Wireless internet connection†

Junior Suite


View -Terrace with garden, pool or jungle view

Bedding- 1 king bed and 1 double sofa bed.

Occupancy limits- 3 adults, 3 children, 5 total combined.

Maximum of 3 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Additional Amenities- Mini Bar with mineral water, soft drinks and beer (restocked every other day).

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Cable television
  • Ceiling fan
  • Hairdryer
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Wireless internet connection†

Superior Select Club


Bedding- 2 doubles or 1 king bed - please note specific bedding types  can be requested but are not guaranteed

Occupancy limits- 3 adults, 0 children, 3 total. This room category is adults only.

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quite surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Wireless internet connection†

Deluxe Select Club


Bedding- 1 King Size bed with 1 double sofa bed.

Occupancy limits- 3 adults, 0 children, 3 total.  This room category is adults only.

Additional Amenities :
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
- Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast, lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • Safe
  • Telephone
  • TV
  • Wireless internet connection†

Penthouse Select Club


Bedding- 1 king bed and 1 double sofa bed.

Occupancy limits- 4 adults, 0 children, 4 total. This room category is adults only.

Effective Date-12/24/2016

Occupancy limits- 3 adults, 0 children, 3 total. This room category is adults only

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Data port
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe
  • Telephone
  • TV
  • Wireless internet connection†

Royal Elite Superior


Bedding- 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities :

-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Wireless internet connection

Royal Elite 1 Bedroom Suite


Bedding- 1 king bed with 1 sofa bed in living area.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 


Additional Amenities :
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Cable television
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • Wireless internet connection

Royal Elite Penthouse


Bedding- 1 king bed and a sofa bed.

Occupancy limits- 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities :
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe
  • Telephone
  • TV
  • Wireless internet connection


† Fees may apply
Various Lounges/Bars

*Lobby bar with terrace
*Lounge bar with terrace
*Cafeteria bar with terrace
*Bar Plaza
*Sports Bar
*Beach Bar
*Swim up bar
*2 pool bars


Various Restaurants

*La Laguna - International buffet. Breakfast, lunch, and dinner.
*La Toscana - Italian buffet. Dinner.
*Las Mascaras - Mexican buffet. Dinner.
*El Templo - Oriental a la carte. Dinner. Reservations required.
*La Riviera - Mediterranean a la carte. Dinner. Reservations required.
*El Gaucho - Steakhouse a la carte. Dinner. Reservations required.
*Fogo do Brazil - Brazilian a la carte. Dinner. Reservations required.

Number of a la carte reservations are restricted to the number of nights per room per stay:
*3-4 night stay: 1 a la carte reservation
*5-6 night stay: 2 a la carte reservations
*7-8 night stay: 3 a la carte reservations

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    **Kids Club: from 10:00 am to 09:00 pm (divided as Baby 2-3 / Kids 4-7/ Children 8-12 years) with fully supervised activities program, such as: children’s pool, games and crafts, mini disco . For the ages 2-3 years, the schedule is 10 am to 1 pm and 3 to 6 pm.
    **Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports†
    -Water Sports Center:
    Scuba Libre: 5 stars padi resort, all level courses and specialities, daily discovery scuba diving, ocean dives, cavern dives, snorkeling tour,fishing trip, atv, Katamaran, jet ski, parasail and an
    introductory diving lesson in swimming pool,
  • Non-Motorized Water Sports
    Snorkeling equipment, Windsurfing, Kayaking, hobbie cat 13ft (lessons not included), Boogie Board.
  • Pool
    There are 2 pools on site. ** 2 Swimming Pools, the main one with protected children area
    ** 1 AQUA PARK for children with glides and water games. This Property has Swim up Bars.
  • Sauna
  • Spa
  • Steam bath
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within a Mile of Property.
  • On-site Entertainment
    * Disco (from 23:00 – 02:00)
    * Theater
    * Family program
  • Xcaret: 5 miles
  • Xel-Ha: 5 miles
  • Tulum: 5 miles
  • Chichen Itza
  • Other Local Attractions
    Sandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.

† Fees may apply
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2nd Child Stays Free!

Second Child stays free of charge when sharing a guestroom with at least 1 adult! 

Important Information:  Surcharges will apply to kids 13 years old and up. Group restrictions may apply.

Valid Booking Dates: Now - 12/23/2016

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2nd Child Stays Free!

Second Child stays free of charge when sharing a guestroom with at least 1 adult! 

Important Information:  Surcharges will apply to kids 13 years old and up. Group restrictions may apply.

Valid Booking Dates: Now - 12/23/2016

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Guests staying at Sandos Caracol Eco Resort will have full access of the resort facilities at Sandos Playacar Beach Resort.

Important Information:  Transportation between resort is not included.

Valid Booking Dates: Now - 8/31/2017

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2nd Child Stays Free!

Second child age 12 and younger stays free of charge when sharing a guestroom with 1 adult!  

Important Information:  At least 1 adult must accompany the child. Surcharges will apply to kids age 13 years old and up. Group restrictions may apply.

Valid Booking Dates: Now - 6/30/2018

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2nd Child Stays Free!
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2nd Child Stays Free!

Second child age 12 and younger stays free of charge when sharing a guestroom with 1 adult!  

Important Information:  At least 1 adult must accompany the child. Surcharges will apply to kids age 13 years old and up. Group restrictions may apply.

Valid Booking Dates: Now - 6/30/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


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2nd Child Stays Free!

Second child age 12 and younger stays free of charge when sharing a guestroom with 1 adult!  
Important Information:  At least 1 adult must accompany the child. Surcharges will apply to kids age 13 years old and up. Group restrictions may apply.

Valid Booking Dates: Now - 6/30/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


2nd Child Stays Free!
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2nd Child Stays Free!

Second child age 12 and younger stays free of charge when sharing a guestroom with 1 adult!  
Important Information:  At least 1 adult must accompany the child. Surcharges will apply to kids age 13 years old and up. Group restrictions may apply.

Valid Booking Dates: Now - 6/30/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


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Guests celebrating their honeymoon with us will receive a fruit basket, a bottle of sparkling wine in room, and a free upgrade. (subject to availability upon check-in)

To receive this offer, just enter HONEYMOON in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in. 

Valid Booking Dates: Now - 12/23/2016

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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive a fruit basket, a bottle of sparkling wine in room, and a free upgrade. (subject to availability upon check-in)

To receive this offer, just enter HONEYMOON in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 6/30/2018

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All-Inclusive Amenities include:

  • All meals included every day: Buffet Breakfast, Buffet Lunch, Buffet or a la carte Dinner, 24 hours all inclusive.
  • Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails, including disco (age 18+) 24 hours within the Resort.
  • Free Wi-Fi in designated public areas of the hotel
  • 2 Tennis Courts- unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
  • Water sports (Insurance fees may apply, lessons not included & subject to ocean conditions)
  • Gym: (18 + yrs.)
  • Daily activities program with our sports and entertainment team
  • 3 Pools
  • Splashing Water Park for children
  • Kids Club with fully supervised activities program
  • Baby Club for infants ages 2-3 years
  • Teens Activities for 13 to 17 years old with assistance of our animation and sports team.
  • Nightly entertainment at the theater.
  • Trendy Disco Bar with music (18+)
  • Hotel Taxes and service charges

Valid Booking Dates: Now - 12/23/2016

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All Inclusive Amenities
Travel Dates:
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All Inclusive Amenities

All-Inclusive Amenities include:
•All meals included every day: Buffet Breakfast, Buffet Lunch, Buffet or à la carte Dinner. 24 hours all inclusive.
•Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails including disco (18+) 24 hours within the Resort
•Free WiFi in designated public areas of the hotel
•2 Tennis Courts unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required.
•Water sports (Insurance fees may apply, lessons not included & subject to ocean conditions)
•Gym: (18 + yrs).
•Daily activities program with our sports and entertainment team
•3 Pools
•Splashing Water Park for children & adults
•Kids Club with fully supervised activities program
•Baby Club for infants ages 2-3 years
•Teens Activities for 13 to 17 years old with assistance of our animation and sports team.
•Nightly entertainment at the theatre
•Trendy Disco Bar with music (18+).
•Hotel Taxes and service charges

Valid Booking Dates: Now - 6/30/2018

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Cancun, Chetumal Km.295  
Playa del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Snorkeling, Spa, Wedding
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