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Reminiscent of a charming Mayan village, this fetching Mexican hideaway offers gracious amenities and a friendly, laid-back atmosphere for each and every guest. Stroll along the expansive white-sand beach fronting the resort, take a refreshing dip in the pool and then tantalize your palate at one of the restaurants. Whatever your vacation style, this resort is sure to please.
Location: Riviera Maya - Beach
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(7/1/2014 - 8/31/2014)

  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(9/1/2014 - 11/26/2014)

  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(11/27/2014 - 11/30/2014)

  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(12/1/2014 - 12/23/2014)

  • Cancellation Deadline:  14 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/24/2014 - 1/31/2015)

  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(2/1/2015 - 4/30/2015)

  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(5/1/2015 - 6/30/2015)

  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(7/1/2015 - 8/31/2015)

  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(9/1/2015 - 12/23/2015)

No Show Policy
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/24/2013 - 12/23/2014)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(12/24/2014 - 12/25/2014)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/26/2014 - 1/1/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(1/2/2015 - 11/25/2015)
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(11/26/2015 - 11/29/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(11/30/2015 - 12/23/2015)
  • Cancun, Mexico (CUN): 30 miles
    • Shuttle †
  • Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM): 30 miles
    • Shuttle †
  • Year Built: 2006
  • Last Renovation: 2007
  • Floors: 3
  • Total rooms: 979

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Baggage hold
  • Concierge desk
  • Elevators
  • Free parking
  • Lounges/bars†
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Game room
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Silver Wedding Package.
    • Services of an expert Wedding coordinator, located in resort
    • Justice of the peace
    • Proof of blood test
    • Medical certification
    • Marriage license & certificate (legal document issued in Mexico)
    • Beachfront Wedding Ceremony, decorated with arch and chairs covered with white linen slip covers
    • CD music during ceremony
    • Bridal bouquet and groom’s boutonniere
    • Sparkling wine for a toast after the ceremony
    • Dinner reservations at one of our specialty a la carte restaurants (French, Italian or Mexican) with one floral arrangement center piece, 3-tired wedding cake, white linen table clothe and chair slip covers
    • A complimentary one category room upgrade for bride and groom. Upgrade, to be booked in the upgraded category but charged the lower category rate. For example, guests paying for a Deluxe Sunset View should be booked into the Deluxe Ocean View but charged the Sunset view rate. Must be identified on rooming lists and vouchers so proper rate is applied.
    • One free 25 minutes relaxation massage for both the Bride & Groom.
    • Welcome fruit basket and wine in room upon arrival
    • Special decoration of bride and grooms room on wedding day
    • One, in room candle lit dinner for two, for bride and groom, in 1 bedroom suites.
    • Bathrobes and slippers in room for use during stay

    For more information on pricing and available dates please contact:
    grupos.bbge@hotetur.com
  • Business Services†

† Fees may apply

Garden View


Bedding- 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Color television
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe†
  • Telephone
  • TV
  • Video on demand

Silver Deluxe Garden View


Bedding- 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stays free in existing beds with at least 2 adult. Children ages 3-12 are surcharged.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe†
  • Telephone
  • TV
  • Video on demand

Silver Deluxe Partial Ocean View


Bedding- 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe†
  • Telephone
  • TV
  • Video on demand

Silver Deluxe Ocean View


Bedding- 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

 
Maximum of 2 children through age 2 stays free in existing beds with at least 2 adult. Children ages 3-12 are surcharged.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe†
  • Telephone
  • TV
  • Video on demand

Emerald Jacuzzi Suite


Bedding- 1 king bed plus sleeper sofa

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged

Additional Amenities:*Personalized welcome letter from the General Manager
*VIP treatment during your entire stay
*Daily fresh beach towels in the room
*Daily stocked mini-bar
*24 hours complimentary room service
*Complimentary WiFi access for the entire stay
*1 complimentary champagne breakfast in bed per couple per stay
*1 complimentary access to the water circuit of the SPA (per person, per stay, not combinable)
*1 complimentary 30 minute couple massage per stay (not combinable)
*20% discount on all SPA treatments only (no products, not combinable)
*Private bar including 1 Brandy Don Pedro, 1 Don Julio Resposado, 1 Viuda de Romero Blanco, Bacardi Anejo, Bacardi Blanco, Whiskey Chivas Regal
*Unlimited access to the a la carte restaurants

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe†
  • Telephone
  • TV
  • Video on demand
Cancellation Policies
  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(4/1/2014 - 12/23/2014)

Emerald Swim Up Suite


Bedding- 1 king bed plus sleeper sofa

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

Additional Amenities:*Personalized welcome letter from the General Manager
*VIP treatment during your entire stay
*Daily fresh beach towels in the room
*Daily stocked mini-bar
*24 hours complimentary room service
*Complimentary WiFi access for the entire stay
*1 complimentary champagne breakfast in bed per couple per stay
*1 complimentary access to the water circuit of the SPA (per person, per stay, not combinable)
*1 complimentary 30 minute couple massage per stay (not combinable)
*20% discount on all SPA treatments only (no products, not combinable)
*Private bar including 1 Brandy Don Pedro, 1 Don Julio Resposado, 1 Viuda de Romero Blanco, Bacardi Anejo, Bacardi Blanco, Whiskey Chivas Regal
*Unlimited access to the a la carte restaurants

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe†
  • Telephone
  • TV
  • Video on demand
Cancellation Policies
  • Cancellation Deadline:  7 Days prior to arrival. 
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(4/1/2014 - 12/23/2014)


† Fees may apply
Various Lounges/Bars

Main Beach bar – Located steps from the pool and beach, features beach and pool side waiter service. Best location in the Resort for wasting the day away.

Theater Bar – Located temporarily in the Jaal-Ha, beach restaurant, offering waiter service during shows and entertainment. Enjoy your favorite drink during live shows.

The Lounge – Located between the Cuore di Rossi and L´Atelier a la carte restaurants. An upscale atmosphere to enjoy a pre dinner cocktail.


Various Restaurants

•Jaal-Ha, restaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.

•Cuore di Rossi features a la carte contemporary Italian cuisine, complemented by a wide selection of international wines. This restaurant provides seating for 300 people for special banquets and is non Smoking and air conditioned for greater comfort.

•Don Isi - traditional Mexican cuisine served a la carte, located in a building recreating the patio of a traditional Mexican Hacienda. The open air seating has a total capacity for 150 people during banquets.

•L´Atelier, an haute dining restaurant featuring a la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen. Non smoking and Air conditioned comfort accommodating 120 people during banquets.

•Restaurante Grand Festival Buffet, exclusive buffet featuring fine international cuisine offering nightly themed dinners. Non Smoking and Air conditioned for your comfort, with a capacity for 360 people for special banquets.

Special events can also be organized on the beach for a maximum of 1000 people as well as the swimming pool area for a total of 800 people.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Kids Club
    Supervised activities for children through the age of 12. Open daily and includes

    Nursery
    Mini-cafeteria
    Childrens pool with water slide
    Play ground area
    Play Station2
    T.V.
    Sport activities
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports†
    Parasailing, Scuba diving, jetskies
  • Non-Motorized Water Sports
    Kayaks, windsurfing, paddle boats
  • Pool
    There are 3 pools on site. 3 Total Swimming pools.
    • Large main pool with water fountain in the middle, steps from the beach, restaurant and bar, featuring pool side waiter service.
    • 1 kids pool located in the Kids Club, featuring a water slide that empties into the pool.
    • 2 refreshing pools. Wrapped around building bocks, only accessible to guests staying in 1 bedroom Swim Up Suites, through their patios.

    A 4th larger sized pool will be opening in December 2007.
  • Spa†
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within a Mile of Property.
    • Shuttle Available
  • On-site Entertainment
    Shows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
  • CUN Airport
    • Shuttle †
  • Playa del Carmen: 15 miles
    • Shuttle †
  • Cancun Hotel Zone
    • Shuttle †
  • Cozumel Ferry: 15 miles
    • Shuttle †
  • Other Local Attractions
    •Tulum, Mayan archeological site is located 37 miles south of the resort
    •Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
    •Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
    •Delphinus, swimming with dolphins. Distance from resort: 12 miles South
    •Xel-Ha, water and nature park. Distance from resort: 25 miles South
    •Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
    •Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
    •Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South

† Fees may apply
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Funjet Promotions


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Kids Stay Free!
Travel Dates:
9/1/2014 -10/31/2014  
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Kids Stay Free!

Guests are allowed to have up to 2 kids 12 and younger stay free of charge when sharing a guestroom with 2 adults!

Important Information: At least 2 adults must accompany the children. Group restrictions may apply.

Valid Booking Dates: 7/1/2014 - 8/31/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Special Silver Deluxe Inclusions
Travel Dates:
7/14/2014 -12/23/2014  
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Special Silver Deluxe Inclusions

All guests will receive the following complimentary amenities:

-Separate check in
-Welcome letter from the Management
-1 bottle of Tequila upon arrival
-Fresh beach towels in the room upon arrival
-Concierge service
-Daily stocked Mini bar
-1 complimentary access to the water circuit of the SPA (per person per stay, Not combinable with any other discount or offer at the SPA)
-Weekly cocktail reception
-15% discount on Spa per person (not combinable with any other discount or offer at the Spa; treatments only no products)
-Farewell courtesy from the Management

Valid Booking Dates: 7/14/2014 - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon & Anniversary Amenities
Travel Dates:
12/24/2014 -12/23/2015  
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Honeymoon & Anniversary Amenities

Guests celebrating their honeymoon or anniversary with us will receive the You and Me Package as follows:

* Tropical fruit plate in-room upon arrival
* Use of bathrobes and slippers during stay
* Flower petals in-room upon arrival
* Champagne breakfast in bed (reservations must be made in advance with guest services)

Important Information: To receive this offer, just enter "HYM" or "WEDAN" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.

Valid Booking Dates: 6/3/2014 - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
1/21/2013 -12/23/2014  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive the You and Me Package as follows:

  • Tropical fruit plate in-room upon arrival
  • Use of bathrobes and slippers during stay
  • Flower petals in-room upon arrival
  • Champagne breakfast in bed (reservations must be made in advance with guest services)

Important Information: To receive this offer, just enter "HYM" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.

Valid Booking Dates: 1/21/2013 - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
1/1/2013 -12/23/2015  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

* Meals & beverages (local drinks)
* Wi-Fi (1 device per room)
* Daily restocked mini-bar
* Concierge Service
* 24-hour Room Service (subject to extra service charge)
* Entertainment
* 24-hour Sports Bar
* Mini Club
* Sports
* Activities
* Non-motorized water sports

Important information: Additional information will be provided by the hotel at check-in. Some products or services could apply additional charges.

Valid Booking Dates: 1/1/2013 - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Emerald Inclusive Amenities
Travel Dates:
12/24/2014 -12/23/2015  
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Emerald Inclusive Amenities

In addition to the All Inclusive Amenities, guests staying in Emerald room categories will receive the following:

* Personalized welcome letter from the General Manager
* Private and personalized concierge check-in
* Free Wi-Fi (2 devices per room, restrictions may apply)
* Daily fresh beach towels in room
* 24-hour complimentary Room Service
* 1 lobster dinner per stay (previous reservation required, subject to availability)
* 2 complimentary access to the water circuit of the SPA (per person per stay, not combinable)
* 1 plate of fruit at arrival
* Private Bar including 1 bottle Brandy, 1 bottle Tequila Reposado, 1 bottle of Ginger, 2 bottles of Rum, 1 bottle of Whisky)
* Electronic Safety Deposit Box
* 25% discount on Spa (per person, treatments only - no products)
* Unlimited access to the a la carte restaurants, subject to availability
* Unlimited access to the Privilege Beach area (VIP area at the beach)

Important information: Additional information will be provided by the hotel at check-in.

Valid Booking Dates: 6/3/2014 - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Premier Inclusive Amenities
Travel Dates:
12/24/2014 -12/23/2015  
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Premier Inclusive Amenities

In addition to the All Inclusive Amenities, guests staying in Premier room categories will receive the following:

* Separate check-in
* Welcome letter from the Management
* Fresh Beach towels in room upon arrival
* 24-hour Room Service (subject to extra service charge)
* Superior stocked mini-bar
* 1 complimentary access to the water circuit of the SPA (per person per stay, not combinable)
* Private Bar with 3 local liquor bottles per room upon arrival
* Electronic Safety Deposit Box
* 20% discount on Spa (per person, treatments only - no products)

Important information: Additional information will be provided by the hotel at check-in.

Valid Booking Dates: 6/15/2014 - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

KM 300 CARRETERA FEDERAL CHETUMAL-PTO JUAREZ  
PLAYA DEL CARMEN, Riviera Maya, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Snorkeling, Spa, Wedding
3.5 of 5 stars

TripAdvisor Traveler Rating

Based on 5112 reviews


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