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The Grand Palladium Colonial Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Spanish colonial style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.
Location: Riviera Maya - Beach
  • - Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy
Hotel requires a credit/debit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
Hotel will NOT accept Spring Break group bookings. The hotel will accept individual bookings however a $100USD cash or credit card deposit will be required at time of check in.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Minimum check-in age is 18 year round.



Cancellation Policies
  • Cancellation Deadline:  2 Days prior to arrival
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2013 - 12/20/2014)

  • Cancellation Deadline:  2 Days prior to arrival
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2014 - 12/1/2015)

No Show Policy
  • No Show Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2013 - 12/20/2015)
  • Cancun, Mexico
    Cancun Airport approx 1 hour, suggest non-stop transfers.  
  • Year Built: 2002
  • Standard: 252
  • Suites: 156

† Fees may apply
  • 24-hour front desk
  • 24-hour security
  • Accessible rooms
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Children programs†
  • Concierge desk
  • Free parking
  • Safe deposit box†
  • Tour/sightseeing desk
more (+)
  • 24-hour front desk
  • 24-hour security
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Door man
  • Elevators Not Available
  • Express check-in†
  • Free parking
  • Game room
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Luggage service
  • Non-smoking rooms available
  • Pool
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.
    Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.
    For additional information, please contact
    the hotel at: http://www.palladiumweddings.com/

  • Business Services†
  • Fax Machine†
  • Internet Access†
  • Telephone†

† Fees may apply

Standard


View- Garden view

Bedding: 1 King or 2 Full Size Beds ***Bedding Not Guaranteed***

Occupancy limits- 3 adults, 2 children, 4 total

A maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. All other children surcharged.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Pillow type†
  • Safe
  • Telephone

Junior Suite


View - Garden view

Bedding: 1 King or 2 Full Size Beds & Sofa Bed ***Bedding Not Guaranteed***

Occupancy limits- 3 adults, 3 children, 5 total

A maximum of 3 children through age 2 stay free in existing beds with at least 2 adults.

*When 4 adults are booked in room no children are allowed

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Pillow type†
  • Safe
  • Slippers

Mayan Suites


View - Garden view

Bedding: 1 King

Designed especially for couples. Exterior Mayan Shower and full bath with windows and hydromassage bathrub. Has a private entrance from the outside.

Occupancy limits- 2 adults, 0 children, 2 total

This room category is adults only and children are not allowed.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathroom amenities
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Pillow type†
  • Safe
  • Telephone


† Fees may apply
Various Lounges/Bars

26 bars around the complex

**Please note not all bars are located directly on the Colonial side of the complex
********************************
Riviera Lobby Bar - Located in the Grand Palladium Riviera, Drinks service Open: 10:00am - 12:00am

White Sand Lobby Bar - Located in the Grand Palladium White Sand, Drinks service Open: 10:00am - 12:00am

Kantenah Lobby Bar - Located in the Grand Palladium Kantenah, Drinks service, Open: 10:00am - 12:00am

Colonial Lobby Bar - Located in the Grand Palladium Colonial, Drinks service, Open: 10:00am - 12:00am

Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks, Open: 6:00pm - 12:00am

Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games. Open 6:00pm - 12:00am

La Plaza Bar - Located next to the theatre in Grand Palladium Colonial, Drinks service, Open: 8:30pm – 11:00pm

El Teatro Bar


Various Restaurants

**Please note - not all restaurants are located directly on the Colonial side of the complex**
********************************
Buffet style restaurants:
-Beach BBQ - At least every Friday. Music, tables on the Beach. Reservation Required.

-La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service
-Kabah Restaurant - Located in the Grand Palladium Riviera - Italian and Mexican corner and Show Cooking
-La Hacienda Restaurant - Located in the Grand Palladium Colonial - Italian and Mexican corner, Show Cooking
-Tikal Restaurant - Located in Grand Palladium Kantenah - Italian and Mexican corner, Show Cooking
-Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - Italian corner and Show Cooking
********************************
A La Carte Restaurants:
Dinner service - Open 5:30pm - 10:30pm
-Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine
-Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner
-Rodizio Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine
- Bamboo Restaurant - Located in the Grand Palladium White Sand, Asian style cuisine
- Mare Nostrum Restaurant - Located in the Grand Palladium Kantenah, Mediterranean style cuisine
- Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine
- La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine
- El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine
- Bar Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"
Open: 6:30pm-10:00pm

Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.

Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Archery
    • Facilities and Activities
    • Gymnasium
    • Aerobics
    • Aqua-gym
    • Water Polo
    • Mini golf
    • Ping-pong
    • Archery
    • BB Guns
    • Rifle practice
    • Darts
    • Billards
    • 6 Tennis courts
    • 2 Paddle courts
    • 2 Badminton fields
    • 2 Basketball courts
    • 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
    • 3 Beach volley courts
    • 1 Multiuse field
    • Participatory games
    • 2 Shuffleboards
    • Petanque
    • 1 Shooting range for rifles
    • 1 Archery range

    • Appointment required
    • Available equipment
    • Ayurvedic treatments
    • Beach cabanas
    • Beach umbrella
    • Body scrub
    • Body wrap
    • Boot warmers
    • Caddy Required
    • Cardiovascular equipment
    • Children's program
    • Classes available
    • Clubhouse
    • Clubhouse restaurant
    • Complimentary water available
    • Core/stability training equipment
    • Couple's massage
    • Driving range
    • Ellipticals
    • Eye treatments
    • Facials
    • Facility type
    • Fitness center equipment replacement date
    • Fitness counseling
    • Foot bath
    • Free Shuttle
    • Free weights
    • Fresh whole fruit available
    • Golf Carts
    • Golf course total yardage
    • Golf location
    • Golf school instruction
    • Golf shop
    • Greens fees
    • Guest privileges available
    • Heated pool
    • In-suite massage
    • Kid's services
    • Lap pool
    • Lessons available
    • Lifeguard on duty
    • Lip treatments
    • Makeup services
    • Manicures/pedicures
    • Massage lessons
    • Massages
    • Men's services
    • Number of holes
    • Par for course
    • Paraffin hand treatment
    • Plunge pools
    • Pool depth
    • Private
    • Public
    • Putting green
    • Rental information
    • Restricted age for children without adult supervision
    • Rowing machine
    • Sauna room
    • Scalp and hair treatments
    • Separate mens and womens lockers
    • Separate men's and women's lounges
    • Separate mens and womens steam rooms
    • Services available
    • Shuttle Available
    • Ski lockers
    • Ski Valet
    • Slope
    • Snow boarding
    • Snow mobiling
    • Spa restaurant
    • Spa treatment rooms
    • Stair stepper
    • Stationary bike
    • Steam room
    • Strength equipment
    • Teen programs
    • Tennis ball machine rental
    • Tennis clinic
    • Tennis racquet rental
    • Therapy baths
    • Towels available
    • Treadmill
    • Waxing
    • Weight machine
    • Whirlpool open year round
  • Beach
    • Water Sport
    • Scuba Diving*
    • Snorkeling
    • Catamaran
    • Kayak
    • Windsurfing
    • Deep-sea Fishing*
    • Pedal Boats
    • Windsurf, sailboat and catamaran courses*
    • Excusions*
    • Information subject to change.
    • *Additional charges.

  • Children's pool
    There is 1 children's pool
  • Children's program, onsite

    "Baby Club" for infants 1-3 years.
    Mini-club “El Ranchito” for children 4-12 years.
    Open 9:00am – 11:00pm
    Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp
    Volleyball, Arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area
    Indoor and outdoor play area, Diaper changing room, Children menu
    ****************************************
    Black & White Junior Club
    Exclusive for teenagers from 13-17 years, open from 11:00am-12:00pm
    Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa
    Rooms for video games, Computer games
    Pool tables, Table soccer, Teen disco twice a week from 9:00pm-12:00am


  • Fitness center on-site†
  • Motorized Water Sports
  • Non-Motorized Water Sports
    • Water Sports
    • Scuba Diving*
    • Snorkeling
    • Catamaran
    • Kayak
    • Windsurfing
    • Deep-sea Fishing*
    • Pedal Boats
    • Windsurf, sailboat and catamaran courses*
    • Excusions*
    • Information subject to change.
    • *Additional charges.

  • Outdoor pool

    4 Gorgeous Swimming Pools, including the amazing 3,224 square meter Lagoon Pool, featuring 4 built-in jacuzzis


  • Spa†
  • Tennis court
  • Water activities†
    • Water Sports
    • Scuba Diving*
    • Snorkeling
    • Catamaran
    • Kayak
    • Windsurfing
    • Deep-sea Fishing*
    • Pedal Boats
    • Windsurf, sailboat and catamaran courses*
    • Excusions*
    • Information subject to change.
      *Additional charges.

  • Golf†
    Golf Course located within a mile of property
  • Other local attractions
    Located only 20 minutes from Playa del Carmen and 7 minutes from the village of Akumal

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Kids Stay Free
Travel Dates:
4/21/2014 -6/30/2014  
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Kids Stay Free

Maximum of one child though age 12 stays free when staying with at least two adults.

Valid Booking Dates: 9/18/2013 - 6/30/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
7/1/2014 -8/23/2014  
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Kids Stay Free

Maximum of one child though age 12 stays free when staying with at least two adults.

Valid Booking Dates: 9/18/2013 - 8/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
8/24/2014 -10/31/2014  
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Kids Stay Free

Maximum of one child though age 12 stays free when staying with at least two adults.

Valid Booking Dates: 9/18/2013 - 10/31/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
11/1/2014 -12/20/2014  
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Kids Stay Free

Maximum of one child though age 12 stays free when staying with at least two adults.

Valid Booking Dates: 9/18/2013 - 12/20/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
4/21/2015 -12/20/2015  
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Kids Stay Free

Guests are allowed to have 1 kids age 12 and younger stay free when sharing a guestroom with 2 adults.

Important information: Surcharges will apply to kids 2-17 years old.

Valid Booking Dates: 11/25/2013 - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Exchange Privileges
Travel Dates:
11/25/2013 -12/20/2015  
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Exchange Privileges

Guests staying at Grand Palladium Colonial Resort and Spa have full access of the resort facilities at Grand Palladium White Sand Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium Riviera Resort and Spa except for the facilities at the adults only Royal Suites Yucatan.

Important information:Lobby to lobby shuttle service provided.

Valid Booking Dates: 11/25/2013 - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
5/1/2014 -8/28/2014  
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Kids Stay Free!

Guests are allowed to have up to 2 children age 12 or younger stay free of charge in guestroom with 2 adults.

Valid Booking Dates: 11/5/2013 - 4/30/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Stay at One Play at Four
Travel Dates:
12/21/2013 -12/20/2014  
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Stay at One Play at Four

Guests staying at the Grand Palladium Colonial Resort and Spa have full access of the neighboring resort facilities:

Grand Palladium White Sand Resort and Spa

Grand Palladium Kantenah Resort and Spa

Grand Palladium Riviera Resort and Spa


 Lobby to lobby shuttle service is provided.

Valid Booking Dates: 12/21/2013 - 12/20/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
11/25/2013 -12/20/2015  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

•All meals and snacks
•Unlimited domestic beverages, including in-room minibar (filled 3 times per week, additional refills available at extra cost).
•Non-motorized water sports including catamarans, kayaks, snorkeling equipment, sail boats, wind surfing, and pedal boats.
•Daily activities and entertainment including aerobics, volleyball, water polo, tennis, ping-pong, mini-golf, volleyball, soccer, and more.
•Fitness Center
•Taxes and Gratuities

Important information:Redemption information will be provided by the hotel at check-in.

Valid Booking Dates: 11/25/2013 - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Chetumal-Puerto Juarez, KM 256-100  
Rivera Maya  77710
MEXICO

4 of 5 stars

TripAdvisor Traveler Rating

Based on 1275 reviews


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