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Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.
Location: Riviera Maya - Beach
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring-break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes are included in vacation price.

Minimum night stay restrictions may apply.

Reservation changes may not be permitted unless authorized by the hotel.




Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:  2 Days prior to arrival
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2013 - 12/20/2014)

  • Cancellation Deadline:  2 Days prior to arrival
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2014 - 12/20/2015)

No Show Policy
  • No Show Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2013 - 12/20/2014)
  • No Show Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2014 - 12/20/2015)
  • Cancun, Mexico (CUN)
    Cancun Airport approx 1 hour, suggest non-stop transfers.
  • Year Built: 2005
  • Floors: 3
  • Suites: 264

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • ATM/Cash machine†
  • Concierge desk
  • Free parking
  • Internet services
  • Lounges/bars†
  • Safe deposit box†
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.
    Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.
    For additional information, please contact
    the hotel at: http://www.palladiumweddings.com/en/destination-mayan-riviera.php
  • Business Services†
  • Internet Access

† Fees may apply

Junior Suite


Bedding- 2 queen beds or 1 king bed and 1 queen pullout sofa bed

Bedding cannot be guaranteed.

Occupancy limits- 4 adults, 3 children, 5 total


Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-17 are surcharged. 


  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Mayan Suite


Bedding- 1 king bed

Occupancy limits- 2 adults, 0 children, 2 total

Children are not allowed to stay in this room category

Single occupancy is not allowed.

 

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Safe
  • Telephone
  • TV

One Bedroom Suite


Bedding- 1 king bed and 1 queen pullout sofa bed

Occupancy limits- 4 adults, 2 children, 4 total

A maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. All other children are surcharged.

Additional Amenities- *Living room with sofa sleeper
*Ceiling fan

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Video on demand


† Fees may apply
Various Lounges/Bars

**Please note not all bars are located directly on the White Sand side of the complex
********************************
Riviera Lobby Bar - Located in the Grand Palladium Riviera, Drinks service Open: 10:00am - 12:00am

White Sand Lobby Bar - Located in the Grand Palladium White Sand, Drinks service Open: 10:00am - 12:00am

Kantenah Lobby Bar - Located in the Grand Palladium Kantenah, Drinks service, Open: 10:00am - 12:00am

Colonial Lobby Bar - Located in the Grand Palladium Colonial, Drinks service, Open: 10:00am - 12:00am

Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks, Open: 6:00pm - 12:00am

Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games. Open 6:00pm - 12:00am

La Plaza Bar - Located next to the theatre in Grand Palladium Colonial, Drinks service, Open: 8:30pm – 11:00pm

El Teatro Bar


Various Restaurants

**Please note - not all restaurants are located directly on the White Sand side of the complex**
********************************
Buffet style restaurants:
-La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service
-Kabah Restaurant - Located in the Grand Palladium Riviera - Italian and Mexican corner and Show Cooking
-La Hacienda Restaurant - Located in the Grand Palladium Colonial - Italian and Mexican corner, Show Cooking
-Tikal Restaurant - Located in Grand Palladium Kantenah - Italian and Mexican corner, Show Cooking
-Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - Italian corner and Show Cooking
********************************
A La Carte Restaurants:
Dinner service - Open 5:30pm - 10:30pm
-Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine
-Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner
-Rodizio Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine
- Bamboo Restaurant - Located in the Grand Palladium White Sand, Asian style cuisine
- Mare Nostrum Restaurant - Located in the Grand Palladium Kantenah, Mediterranean style cuisine
- Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine
- La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine
- El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine
- Bar Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"
Open: 6:30pm-10:00pm

Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.

Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    "Baby Club" for infants 1-3 years.
    Mini-club “El Ranchito” for children 4-12 years.
    Open 9:00am – 11:00pm
    Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp
    Volleyball, Arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area
    Indoor and outdoor play area, Diaper changing room, Children menu
    ****************************************
    Black & White Junior Club
    Exclusive for teenagers from 13-17 years, open from 11:00am-12:00pm
    Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa
    Rooms for video games, Computer games
    Pool tables, Table soccer, Teen disco twice a week from 9:00pm-12:00am
  • Direct access to a beach
  • Fitness center on-site†
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    • Facilities & Activities
    • Gymnasium
    • Aerobics
    • Aqua-gym
    • Water Polo
    • Mini golf
    • Ping-pong
    • Archery
    • BB Guns
    • Rifle practice
    • Darts
    • Billards*
    • 6 Tennis courts
    • 2 Paddle courts
    • 2 Badminton fields
    • 2 Basketball courts
    • 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
    • 3 Beach volley courts
    • 1 Multiuse field
    • Participatory games
    • 2 Shuffleboards
    • Petanque
    • 1 Shooting range for rifles
    • 1 Archery range
    • Information subject to change.
    • *Additional charges.

  • Pool

    There are 6 pools on site.

    -Large lake style pool - locacted at the Grand Palladium Colonial side

    -Adult only pool - located at the Grand Palladium Colonial side

    -El Rinconcito Pool - located in the Grand Palladium Kantenah

    -Large Lake-Style Pool - located at The Grand Palladium Riviera

    -The Island Pool - located in the Grand Palladium Kantenah (also adults only)

    -Las Rocas Pool - Salt Water pool - located in the Grand Palladium Kantenah This Property has Swim up Bars.


  • Spa†
  • Tennis court
    There are 6 tennis courts onsite. There are 0 lit tennis courts onsite.
    • Available equipment
    • Rental information
  • Golf†
    Golf Course located within a Mile of Property.
  • Other Local Attractions
    Grand Palladium White Sand Resort & Spa is built on an estate of over 1.220.000 m2, right on the sea front and near a superb access to the beach. Located only 20 minutes from Playa del Carmen and 7 minutes from the village of Akumal.

† Fees may apply
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Funjet Promotions


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Honeymoon Welcome Gift
Travel Dates:
11/25/2013 -12/20/2015  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive a complimentary gift in room upon arrival, free room upgrade based on availbility at check in, late check out when available.

To receive this offer, just enter "e;Honeymooners"e; in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:Proof of marriage must be provided at check-in. Must be 60 days from actual date of marriage.

Valid Booking Dates: 11/25/2013 - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
4/21/2014 -12/20/2014  
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Kids Stay Free

Guests are allowed to have up to 1 kid age 12 and younger stay free of charge when sharing a guestroom with 2 adults.  


Valid Booking Dates: 10/28/2013 - 12/20/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
4/21/2015 -12/20/2015  
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Kids Stay Free

Guests are allowed to have up to 1 kid age 12 and younger stay free of charge when sharing a guestroom with 2 adults.  

Important information:Surcharges will apply to kids 2-17 years old.


Valid Booking Dates: 11/25/2013 - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Exchange Privileges
Travel Dates:
11/25/2013 -12/20/2015  
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Exchange Privileges

Guests staying at the Grand Palladium White Sand Resort and Spa have full access of the neighboring resort facilities:

  • Grand Palladium Colonial Resort and Spa
  • Grand Palladium Kantenah Resort and Spa
  • Grand Palladium Riviera Resort and Spa

 Important information:Lobby to lobby shuttle service is provided.

Valid Booking Dates: 11/25/2013 - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
11/25/2013 -12/20/2015  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

  • Breakfast, lunch, dinner and snacks each day
  • Unlimited domestic beverages, including in-room minibar(filled 3 times per week, additional refills available at extra cost).
  • Non-motorized water sports including catamarans, kayaks, snorkeling equipment, sail boats, wind surfing, and pedal boats.
  • Daily activities and entertainment including aerobics, volleyball, water polo, tennis, ping-pong, mini-golf, volleyball, soccer, and more.
  • Fitness Center
  • Taxes and Gratuities

 

Valid Booking Dates: 11/25/2013 - 12/20/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Chetumal-Puerto Juarez KM 256-100  
Riviera Maya, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 1378 reviews


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What is a Promo Code?

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