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Combining friendly hospitality with alluring amenities, this popular, family-friendly retreat provides the perfect setting for memorable Mexican escapes. From the brightly colored guestrooms to the thatched-top dining options, lively entertainment, large beachfront pool, the children’s pool and playground and the splendid activities program, this retreat is sure to please.
Location: Playa del Carmen - Beach
  • Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
Minimum Age Condition: At least one person 21 years or older is required in every room during March and April. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/24/2016 - 4/30/2017)

Early Departure Policy
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(12/24/2015 - 12/23/2016)
No Show Policy
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/24/2015 - 12/23/2016)
  • Cancun, Mexico (CUN): 37 miles
  • Year Built: 2000
  • Accessible rooms: 4
  • Floors: 3
  • Total rooms: 386

† Fees may apply
  • 24-hour front desk
  • Accessible facilities
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  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • Gift/News stand†
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Spa†
  • Wakeup service
  • Water sports†
  • Please contact the hotel for additional information.

† Fees may apply

Standard


Bedding: 2 Double beds or 1 King bed

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional amenities- Liquor dispenser

  • Air conditioning
  • Balcony/Lanai/Terrace
  • Cable television
  • Ceiling fan
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Junior Suite


Bedding: 2 double beds

Occupancy limits- 4 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Additional amenities- Liquor dispenser

  • Air conditioning
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Ceiling fan
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV


† Fees may apply
Various Lounges/Bars

"Ananá" lobby bar
"La Cumbia" lounge bar
"La Plaza" bar
"Las Olas" poolside bar / swim-up bar


Various Restaurants

"The Palms" restaurant with terrace
"Jade" Asian restaurant
"Traviata" Italian restaurant
“Turquesa" poolside restaurant/ Grill and steakhouse

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports†
    Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
  • Non-Motorized Water Sports
    Windsurfing, sailing, kayaks, snorkel gear, and 1 introductory scuba lesson in the pool, paddle boat, others.
  • Pool
    There are 2 pools on site. Outdoor swimming pools, separate pool for children This Property has Swim up Bars.
  • Sauna†
  • Spa†
  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
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Funjet Promotions


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$35 Spa Credit
Travel Dates:
Now - 12/23/2016  
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$35 Spa Credit

Guests will receive a $35 USD Spa Credit at Renova Spa good towards an 80 Renova Combination massage.  Offer is valid per adult, per stay.

Important Information: Redemption information to be provided by hotel at check-in. Not accumulative with other spa promotions.  Any unused portion will not be refunded. Gratuities, taxes and service charges not included. Minimum age is 18.

Valid Booking Dates: Now - 12/23/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Exchange Privileges
Travel Dates:
Now - 4/30/2017  
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Exchange Privileges

Daytime use of the following Riu properties: Riu Yucatan and Riu Tequila.  Guests may use facilities at these resorts, including the beach, pools, and bars.  Guests may also enjoy lunch at any of the properties.  Restrictions apply and transportation is not included.  Consult hotel upon arrival for more information.

Valid Booking Dates: Now - 4/30/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 4/30/2017  
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All Inclusive Amenities

* Breakfast served buffet style  
* Lunch - hot and cold starters, assorted meats, fish and snacks  
* Dinner served buffet style or A la carte (reservations required for A la carte)  
* Themed buffets three times a week  
* Snacks 24 hours a day  
* Unlimited beverages including local and imported beverages, 24 hours a day  
* Regularly restocked minibar and liquor dispenser  
* Sports and activities including: table tennis, volleyball, 1 introductory scuba diving lesson in pool, windsurfing, catamaran, kayaking, body boarding, snorkelling equipment.  
* Daytime entertainment program for children ages 4-7 and ages 8-12 at RiuLand (daily)  
* Daytime entertainment program for adults (daily)  
* Live music, shows or Riu evening program (daily)  
* Free entry to "La Pinata" discotheque and drinks (at Riu Tequila, open every night)  
* Taxes and tips

Valid Booking Dates: Now - 4/30/2017

Applicable promotions will display with your room selection. Some restrictions may apply.

Av. Xaman-Ha, Manzana 3 No. 1, Condominios Playacar  
Playa Del Carmen  77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Golf, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
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