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Surrounded by lush tropical gardens that are home to friendly animals including monkeys, flamingos and talkative parrots, this sprawling, resort offers inviting bungalow-style accommodations in a lively, family-friendly environment. Where the bright blue waters of the Mexican Caribbean sparkle with each new day, guests are treated to a la carte and buffets restaurants, daily and nightly entertainment and an expansive pool area complete with a kid’s pool and a separate quiet section where adults can lounge.
Location: Playa del Carmen - On Beach
  • ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(12/24/2014 - 12/23/2015)

Early Departure Policy
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Tuesday, Thursday - Saturday(12/24/2014 - 12/23/2015)
No Show Policy
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(11/19/2013 - 12/23/2015)
  • Cancun, Mexico (CUN): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
  • Year Built: 1997
  • Floors: 3
  • Accessible rooms: 2
  • Total rooms: 350

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • Elevators Not Available
  • Free parking
  • Internet services†
  • Lounges/bars
  • Restaurant
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.


† Fees may apply

Standard


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-12 are surcharged.

Effective : 12/24/15


Occupancy limits
- 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult

Effective for dates :  3/1/16 - 4/9/16 & 3/1/17 - 4/15/173/1/16 - 4/9/16 & 3/1/17 - 4/15/17

Occupancy limits : 2 adults, 3 children, 4 total.

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adults

Children 3-12 are surcharged.

Additional Amenities:Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Priority Location Standard Room


Bedding - 2 double beds

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult through August 1, 2015.
Maximum of 3 children through the age of 2 stay free in existing beds with 2 adults August 2, 2015 through December 23, 2015.
Children 3-12 are surcharged.

Effective : 12/24/15


Occupancy limits
- 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult

Effective for dates :  3/1/16 - 4/9/16 & 3/1/17 - 4/15/173/1/16 - 4/9/16 & 3/1/17 - 4/15/17

Occupancy limits : 2 adults, 3 children, 4 total.

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adults

Children 3-12 are surcharged.

Additional Amenities :Room with private balcony with garden or jungle view, priority location convenient to beach and pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Family Standard Room


Bedding - One room contains 1 king bed and one room contains 2 double beds.

Occupancy limits - 6 adults, 3 children, 6 total

Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

Effective 12/24/15 :

Occupancy limits - 6 adults, 2 children, 6 total

Maximum of 2 children through age 2 stay free in existing beds with at least 1 adults. Children 3-12 are surcharged.

Additional Amenities : Rooms with a private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink, bathrobes, and shower. Total area is 754 sq. ft.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Junior Suite


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult through August 1, 2015.
Maximum of 3 children through the age of 2 stay free in existing beds with 2 adults August 2, 2015 through December 23, 2015.
Children 3-12 are surcharged.

Effective : 12/24/15

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult

Effective for dates :  3/1/16 - 4/9/16 & 3/1/17 - 4/15/173/1/16 - 4/9/16 & 3/1/17 - 4/15/17

Occupancy limits : 2 adults, 3 children, 4 total.

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adults

Children 3-12 are surcharged.

Additional Amenities : Junior Suite with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 409 sq. ft.Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Junior Suite Oceanfront


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-12 are surcharged.

Effective : 12/24/15

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult

Effective for dates :  3/1/16 - 4/9/16 & 3/1/17 - 4/15/173/1/16 - 4/9/16 & 3/1/17 - 4/15/17

Occupancy limits : 2 adults, 3 children, 4 total.

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adults

Children 3-12 are surcharged.

Additional Amenities : Junior Suite with private balcony with oceanfront view, convenient location on first floor near pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Oceanfront Superior Junior Suite


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 3 children, 4 total

Located on the Tucan side of resort.

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult through August 1, 2015.
Maximum of 3 children through the age of 2 stay free in existing beds with 2 adults August 2, 2015 through December 23, 2015.
Children 3-12 are surcharged.

Junior Suite with private terrace with ocean view, beachfront location on the first floor with direct access to the beach, mini bar stocked every other day with international beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Category valid for travel Dec 24, 2014 and beyond.

Effective Dec 24, 2015
Occupancy limits
- 4 adults, 3 children, 4 total

Maximum of 3 children through the age of 2 stay free in existing beds with 1 adult

through August 1, 2016.
Maximum of 3 children through the age of 2 stay free in existing beds with 2 adults

Children 3-12 are surcharged.

Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Presidential Suite


Bedding: First room has 1 king bed, second room has 2 double beds

Occupancy limit: 4 Adults, 3 children, 4 total.

Maximum of 3 children through the age of 2 stay free in exisiting beds with at lest 1 adult.

Spectacular Presidential Suite is located in front of the beach with a wide terrace and Jacuzzi. Two comfortable bedrooms with adjoining door. Each room has it's own bathroom. Room service from 11 am to 11 pm and unlimited dinners at our A la Carte restaurants. Mini Bar stocked daily with beer,water and sodas. Pool towels in the room. Kitchenette with kitchen tableware. Wi Fi available with no extra charge. Private check in at the room. Early check in/late check out upon availability. Access to SPA exclusive wet area. Daily turn down service. Aromatherapy and romantic turn down (1 per stay). 

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • CD player
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Microwave
  • Minibar
  • Safe
  • Separate tub and shower
  • Slippers
  • TV


† Fees may apply
Various Lounges/Bars

Uxmal beach bar
La Mascara disco bar
La Plaza theater bar
El Paso lobby bar
La Marimba restaurant bar
Kiosko beach bar
Tikal lobby bar


Various Restaurants

Cozumel - International buffet offering breakfast, lunch and dinner with 'show cooking'.
La Hacienda - Mexican specialty restaurant featuring a la carte dining.
La Gondola Restaurant - Italian specialty restaurant featuring a la carte dining.
La Marimba - Steak house featuring a la carte dining.
Uxmal - Beach restaurant offering grilled foods and snacks for lunch.
Bonsai - Japannese a la carte restaurant. Teppanyaki show cooking.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress
codes. Please note the following a la carte restrictions: stays of 3-4 nights are guaranteed one reservation for a specialty restaurant, stays of 5 - 6 nights are guaranteed 2 reservations for a specialty restaurant. Seven nights 3 reservations are guaranteed for a specialty restaurant. Additional reservations are based upon availablility. All other dining will be at one of the hotel's buffet restaurants.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite

    Guaranteed supervised fun and games for kids at the Kids Club for children aged between 4 and 12. The perfect place to keep kids and teenagers amused during your holiday.  They'll have fun drawing, reading, playing, watching films and making friends with other children from all over the world.


  • Direct access to a beach
  • Fitness center on-site
  • General†
    Other activities include:  aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports†
    For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL.  This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
  • Non-Motorized Water Sports

    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling


  • Pool
    There are 3 pools on site. 1 Big Lagoon shape with jacuzzi cold water
    1 Activity Pool
    1 Childrens pool individual
    1 Swim-Up Pool Bar This Property has Swim up Bars.
  • Spa†
  • Steam bath
  • Tennis court
    There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within 5 Miles of Property.
  • On-site Entertainment
    Daily live performance of our Starfriends entertainment team and live music with our StarBand.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Kids Stay Free
Travel Dates:
Now - 11/20/2015  
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Kids Stay Free

Guests are allowed to have up to 1 kid 12 and younger stay free of charge when sharing a guestroom with 2 adults!

Important Information: At least 1 adult must accompany the children. Group restrictions may apply.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
11/29/2015 - 12/23/2015  
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Kids Stay Free!

Guests are allowed to have up to 1 kid 12 and younger stay free of charge when sharing a guestroom with 2 adults!

Important information: At least 1 adult must accompany the children. Group restrictions may apply.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


One Child Stays Free!
Travel Dates:
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One Child Stays Free!

Guests are allowed to have up to one child 12 and younger stay free of charge when sharing a guestroom with 1 adult.

Important Information: At least 1 adult must share the room with the children.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


One Child Stays Free!
Travel Dates:
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One Child Stays Free!

Guests are allowed to have up to one child 12 and younger stay free of charge when sharing a guestroom with 1 adult.

Important Information: At least 1 adult must share the room with the children.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
12/24/2015 - 10/31/2017  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon will receive:  

* Bottle of Champagne  
* Fruit Basket  
* Iberostar Gift

Additional Information:  To receive this offer just enter "HONEYMOON" in the special service request section during check out or call Customer Service and we will be happy to make the notation for you. A copy of your marriage certificate will be required at the reception desk, upon arrival to the hotel. 

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
12/24/2015 - 10/31/2017  
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All Inclusive Amenities


The all-inclusive program includes the following amenities:  
  
* International buffet restaurant with 'show cooking'  
* Mexican, Steak House,and  International specialty restaurants with a la carte dining. A la carte dining requires a reservation to be made in advance. Number of reservations allowed depends on length of stay. All reservations are subject to availability.  
* Unlimited imported and domestic drinks  
* Daily activities including bicycle tour, yoga classes, bingo, karaoke, stretching, horseshoes, lawn bowling, darts, beach soccer, tennis, billiards, archery, dance classes, rifle shooting, table tennis, beach volleyball, and more.  
* Non-motorized watersports including water polo, aqua gym, pool games, water basketball, kayaking (first hour is free, additional charges incurred afterwards), snorkeling (first hour is free, additional charges incurred afterwards), windsurfing (first hour is free, additional fees incurred afterwards)  
* Kids Club for ages 4-12  
* Nightly entertainment/animation  
* Taxes and gratuities  
* Exchange privileges with Iberostar Paraiso Beach and Iberostar Cozumel, between the hours of 9am-6pm. Transportation is not provided. Reservations are required for a la carte restaurants, subject to availability. Day/night passes and additional privileges to other Iberostar Hotels are availabe at charge. Day/night pass prices are subject to change without notice.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/23/2015  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

  • International buffet restaurant with Show Cooking, Mexican, Italian, Japanese, Tropical, Steak House specialty restaurants with a la carte dining. A la carte dining requires a reservation to be made in advance. Number of reservations allowed depends on length of stay. All reservations are subject to availability.
  • Beach restaurant and grill for lunch and snacks
  • Unlimited imported and domestic drinks
  • Swim-up bar
  • Entertainment
  • Room Service 11:00 am – 11:00 pm
  • Daily activities, aerobics, dance lessons, water polo, beach volleyball, basketball
  • Taxes and gratuities

Important Information: Redemption information will be provided by the hotel at check-in.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
Now - 12/23/2015  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive one bottle of champagne, a fruit basket and an Iberostar Gift.

To receive this offer, just enter HONEYMOONERS in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Av. Xaman-Ha, Lote Hoteler 2. Playacar  
Playa del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Golf, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
4.5 of 5 stars

TripAdvisor Traveler Rating

Based on 3250 reviews
en-US-DMCAPolicy


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