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Surrounded by lush tropical gardens that are home to friendly animals including monkeys, flamingos and talkative parrots, this sprawling, resort offers inviting bungalow-style accommodations in a lively, family-friendly environment. Where the bright blue waters of the Mexican Caribbean sparkle with each new day, guests are treated to a la carte and buffets restaurants, daily and nightly entertainment and an expansive pool area complete with a kid’s pool and a separate quiet section where adults can lounge.
Location: Playa del Carmen - On Beach
  • ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(11/19/2013 - 12/23/2014)

  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(12/24/2014 - 12/23/2015)

Early Departure Policy
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Tuesday, Thursday - Saturday(12/24/2014 - 12/23/2015)
No Show Policy
  • No Show Penalty: 1 Night
    Applies: Sunday - Saturday(11/19/2013 - 12/23/2015)
  • Cancun, Mexico (CUN): 37 miles
  • Year Built: 1997
  • Floors: 3
  • Accessible rooms: 2
  • Total rooms: 350

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • Elevators Not Available
  • Free parking
  • Internet services†
  • Lounges/bars†
  • Pool
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Free parking
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Full package for wedding celebrations, for further information please contact our wedding coodinator

† Fees may apply

Standard


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-12 are surcharged.

Effective Dec 24, 2014
Occupancy limits
- 4 adults, 3 children, 4 total

Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult. Children 3-12 are surcharged.

Room with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Handicap rooms available.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Priority Location Standard Room


Bedding - 2 double beds

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult. Children 3-12 are surcharged.

Room with private balcony with garden or jungle view, priority location convenient to beach and pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Category valid for travel Dec 24, 2014 and beyond.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Family Standard Room


Bedding - One room contains 1 king bed and one room contains 2 double beds.

Occupancy limits - 6 adults, 3 children, 6 total

Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. Children 3-12 are surcharged.

Rooms with a private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink, bathrobes, and shower. Total area is 754 sq. ft.

Category valid for travel Dec 24, 2014 and beyond.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Junior Suite


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult. Children 3-12 are surcharged.

Junior Suite with private balcony with garden or jungle view, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 409 sq. ft.

Category valid for travel Dec 24, 2014 and beyond.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Junior Suite Oceanfront


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with at least 2 adults. Children 4-12 are surcharged.

Effective Dec 24, 2014
Occupancy limits
- 4 adults, 3 children, 4 total

Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult. Children 3-12 are surcharged.

Junior Suite with private balcony with oceanfront view, convenient location on first floor near pool, mini bar stocked every other day with beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Oceanfront Superior Junior Suite


Bedding - 1 king bed or 2 double beds. Bedding is based on availability, requests are not guaranteed.

Occupancy limits - 4 adults, 3 children, 4 total

Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult. Children 3-12 are surcharged.

Junior Suite with private terrace with ocean view, beachfront location on the first floor with direct access to the beach, mini bar stocked every other day with international beer, soft drinks and bottled water, flat screen TV, bathroom with vanity sink and shower. Total area is 377 sq. ft.

Category valid for travel Dec 24, 2014 and beyond.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV


† Fees may apply
Various Lounges/Bars

Uxmal beach bar
La Mascara disco bar
La Plaza theater bar
El Paso lobby bar
La Marimba restaurant bar
Kiosko beach bar
Tikal lobby bar


Various Restaurants

Cozumel - International buffet offering breakfast, lunch and dinner with 'show cooking'.
La Hacienda - Mexican specialty restaurant featuring a la carte dining.
La Gondola Restaurant - Italian specialty restaurant featuring a la carte dining.
La Marimba - Steak house featuring a la carte dining.
Uxmal - Beach restaurant offering grilled foods and snacks for lunch.
Bonsai - Japannese a la carte restaurant. Teppanyaki show cooking.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress
codes. Please note the following a la carte restrictions: stays of 3-4 nights are guaranteed one reservation for a specialty restaurant, stays of 5 - 6 nights are guaranteed 2 reservations for a specialty restaurant. Seven nights 3 reservations are guaranteed for a specialty restaurant. Additional reservations are based upon availablility. All other dining will be at one of the hotel's buffet restaurants.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Supervised activities for children ages 4 - 12
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Non-Motorized Water Sports
    Windsurf, Kayak, Catamaran. Scuba Diving Center (Padi) with charge.
  • Pool
    There are 3 pools on site. 1 Big Lagoon shape with jacuzzi cold water
    1 Activity Pool
    1 Childrens pool individual
    1 Swim-Up Pool Bar This Property has Swim up Bars.
  • Spa†
  • Steam bath
  • Tennis court
    There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within 5 Miles of Property.
  • On-site Entertainment
    Daily live performance of our Starfriends entertainment team and live music with our StarBand.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


Select a promotion to view details

Honeymoon Welcome Gift
Travel Dates:
Now - 12/23/2014  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive one bottle of domestic wine, a fruit basket and two Just Married t-shirts.

To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/23/2014  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:
-Breakfast, lunch and dinner buffet style, with 'show cooking'. Fine dining a la carte options are available, but subject to availability. (3 night stays - 1 dinner, 4-6 night stays - 2 dinners, 7-9 night stays - 3 dinners)
-Unlimited imported and domestic beverages by the glass
-Fitness room
-Daily activites including: aerobics, dance lessons, table tennis, billiards, bocce, rifle shooting and archery
-Non-motorized water sports including: windsurfing, sailing and kayaking
-Entertainment including live bands, professional dancers, and weekly theme parties
-Taxes and gratuities

Valid Booking Dates: Now - 12/23/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


$200 Resort Credit
Travel Dates:
Now - 12/23/2014  
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$200 Resort Credit

Guests will receive a Resort Credit of $200 per room per stay.  The resort credit is valid for:

- (2) $50 coupons toward Spa Services
- $50 towards a Romantic Dinner
- $50 towards a Room upgrade

Important information:  Redemption information will be provided by the hotel at check-in.  Resort credits cannot be exchanged for cash, products or merchandise. There is no cash reimbursement if unused. Services are subject to availability. Services and amenities must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Resort credits promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Romantic dinners are for adults and for couples only. Promotion, prices and applicable services are subject to change without notice. All services require reservation at least 24 hours prior to desired service. No refunds will apply in the event that a guest does not arrive for a scheduled service. Additional restrictions or exclusions may apply. Entire offer is based on availability. Resort credits are not transferable, noncumulative and cannot be held over for future stays.

 

Valid Booking Dates: Now - 10/31/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free
Travel Dates:
8/16/2015 - 11/20/2015  
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Kids Stay Free

Guests are allowed to have up to 1 kid 12 and younger stay free of charge when sharing a guestroom with 1 adult!

Important Information: At least 1 adult must accompany the children. Group restrictions may apply.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
11/29/2015 - 12/23/2015  
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Kids Stay Free!

Guests are allowed to have up to 1 kid 12 and younger stay free of charge when sharing a guestroom with 1 adult!

Important information: At least 1 adult must accompany the children. Group restrictions may apply.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
Now - 12/23/2014  
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Kids Stay Free!

Guests are allowed to have up to 1 kid 12 and younger stay free of charge when sharing a guestroom with 2 adults! 

Important Information:  At least 2 adults must accompany the children. Group restrictions may apply.

Valid Booking Dates: Now - 10/31/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
12/24/2014 - 12/23/2015  
Close

All Inclusive Amenities

The all-inclusive program includes the following amenities:

  • International buffet restaurant with Slow Cooking, Mexican, Mediterranean, Japanese, Tropical, Steak House, Brazilian and Gourmet a la carte dining.
  • Beach restaurant and grill for lunch and snacks
  • Unlimited imported and domestic drinks
  • Swim-up bar
  • Entertainment
  • Room Service 11:00 am – 11:00 pm
  • Daily activities, aerobics, dance lessons, water polo, beach volleyball, basketball
  • Taxes and gratuities

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
12/24/2014 - 12/23/2015  
Close

Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive one bottle of champagne, a fruit basket and an Iberostar Gift.

To receive this offer, just enter HONEYMOONERS in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/23/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Av. Xaman-Ha, Lote Hoteler 2. Playacar  
Playa del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Golf, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
4.5 of 5 stars

TripAdvisor Traveler Rating

Based on 2596 reviews


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What is a Promo Code?

What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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