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Riu Palace Mexico
Playa Del Carmen, MEXICO
5.0 Star

Hotel Rating

5 Star

Luxury: exceptional accommodations, superior service and a full range of amenities

4 Star

Superior: deluxe accommodations, excellent service and a wide variety of amenities

3 Star

Standard: pleasant accommodations, good service with many amenities available

2 Star

Modest: comfortable accommodations with some services and amenities

1 Star

Basic: simple accommodations with few services and amenities

TBD

Hotel rating to be determined
Ideal for fun-filled family getaways, relaxing spa retreats and luxury vacations, this inspired resort provides first class service and sensational amenities. Surrounded by splendid gardens, lush tropical palms and the bright blue waters of the Mexican Caribbean, guests are transported into a world of complete pampering with daily and nightly entertainment; kid-friendly amenities including a supervised activities club, playground and children’s pool; opulent massage and beauty treatments at the Renova Spa; a selection of buffet and a la carte restaurants serving everything from Japanese to Brazilian cuisine; premiere guestrooms complete with 24-hour room service, a regularly restocked mini-bar and liquor dispenser and a private balcony or terrace and all-inclusive exchange privileges at all the Riu hotels in Playacar. Convenient to the dining, shopping and entertainment of Playa del Carmen, this fantastic resort will leave guests refreshed and revived.
Location: Playa del Carmen-Beach
Hotel Advisories Expand or Collapse Section
Hotel Advisories Expand or Collapse Section
  • Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.
Hotel Policies Expand or Collapse Section
Hotel Policies Expand or Collapse Section
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
General Policies:

Hotel Deposit Requirements:
A credit card imprint or cash deposit is required at time of check-in for telephone and incidental charges.

Hotel Spring Break Policy:
While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfers to your hotel.

Room Taxes:
Included in vacation price

Service Charges:
Included in vacation price

Minimum check in age is 18 (Jan - Feb) (May - Dec)
Minimum check in age is 21 (Mar - Apr)



Stay Requirements
  • Minimum Number of Nights: 3
    Maximum Number of Nights: 999
    Applies: Sunday - Saturday(7/1/2012 - 12/23/2013)
Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancelation Deadline:  3 Days prior to arrival
    Late Cancelation Penalty: 1 Night
    Applies: Sunday - Saturday(4/9/2013 - 12/23/2013)

Early Departure Policy
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(4/9/2012 - 12/23/2013)
No Show Policy
  • No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(4/9/2012 - 12/23/2013)
Transportation Expand or Collapse Section
Transportation Expand or Collapse Section
  • Cancun, Mexico (CUN): 60 miles
Property Information Expand or Collapse Section
Property Information Expand or Collapse Section
  • Year Built: 1999
  • Floors: 3
  • Accessible rooms: 4
  • Total rooms: 434

† Fees may apply
Hotel Amenities Expand or Collapse Section
Hotel Amenities Expand or Collapse Section
  • 24-hour front desk
  • Accessible rooms
  • Baggage hold
  • Elevators
  • Free parking
  • Internet services†
  • Lounges/bars†
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals†
  • Children welcome
  • Children's play area
  • Elevators
  • Free parking
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
less (-)
Wedding Services† Expand or Collapse Section
Wedding Services† Expand or Collapse Section
  • Free wedding packages are available.
    For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.

† Fees may apply

Suite

1 King bed with sofa bed

Rooms have a living room and dressing area
Ceiling fan
Liquor dispenser (4 liquors)
Balcony or terrace

Occupancy limits - Maximum 3 adults, 1 child, 3 total

Maximum of 1 child through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Room Amenities Expand or Collapse Section
Room Amenities Expand or Collapse Section
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Suite Jacuzzi

2 double beds or 1 king bed
Suites have a living area
Dressing area (walk-in closet)
Jacuzzi on terrace
Ceiling fan
Liquor dispenser (4 liquors)
Terrace

Occupancy limits - Maximum 3 adults, 1 child, 3 total

Maximum of 1 child through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Room Amenities Expand or Collapse Section
Room Amenities Expand or Collapse Section
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Junior Suite

2 double beds
Rooms are garden view
Ceiling fan
Liquor dispenser (4 liquors)
Balcony or terrace

Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Room Amenities Expand or Collapse Section
Room Amenities Expand or Collapse Section
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

GROUP Junior Suite

2 double beds
Rooms are garden view
Celing fan
Liquor dispencer (4 liquors)
Occupancy limits - 3 adults, 2 children, 4 total

A maximum of 2 children through the age of 1 stay free in existing beds when sharing a room with at least 2 adults. Children 2-12 are surcharged.

Room Amenities Expand or Collapse Section
Room Amenities Expand or Collapse Section
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

GROUP Junior Suite Superior

2 double beds
Rooms offer a courtyard and fountain view
Ceiling fan
Liquor dispenser (4 liquors)
Occupancy limits - 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds when sharing a room with at least 2 adults. Children ages 2-12 are surcharged.

Room Amenities Expand or Collapse Section
Room Amenities Expand or Collapse Section
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Junior Suite Superior

2 double beds
Rooms offer a courtyard and fountain view
Ceiling fan
Liquor dispenser (4 liquors)
Balcony or terrace

Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2 - 12 are surcharged.

Room Amenities Expand or Collapse Section
Room Amenities Expand or Collapse Section
  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV


† Fees may apply
Onsite Dining Expand or Collapse Section
Onsite Dining Expand or Collapse Section
Various Lounges/Bars

-"Bar Cubano" lobby bar
-"Los Mariachis" lounge bar with terrace
-"El Kiosko" pavilion bar
-"Las Conchas" swim up and poolside bar
-Beach bar


Various Restaurants

-"Don Julian" restaurant with terrace
-"La Bodega" restaurant
-"Krystal" Fusion Restaurant
-"Miyagi" Japanese restaurant
-"El Patio" beach restaurant/ Grill and steakhouse
-"La Traviata" beach restaurant

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.


Onsite Recreation Expand or Collapse Section
Onsite Recreation Expand or Collapse Section
  • Bike rental†
  • Children's pool
    There is 1 children's pool on site.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    2 Outdoor Hot Tubs
  • Motorized Water Sports†
    Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
  • Non-Motorized Water Sports
    Windsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, others.
  • Pool
    There are 2 pools on site. One outdoor pool with an artificial beach and a children's pool. This Property has Swim up Bars.
  • Sauna
  • Spa†
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
Offsite Recreation Expand or Collapse Section
Offsite Recreation Expand or Collapse Section
  • Golf†
    Golf Course located within 5 Miles of Property.
Onsite Attraction Expand or Collapse Section
Onsite Attraction Expand or Collapse Section
  • On-site Entertainment
    more (+)
    Musical performances and Riu theme shows
    less (-)

† Fees may apply

Current Promotions


Select a promotion to view details

Spa Credit
Travel Dates:
5/1/2012 -12/23/2013  
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Spa Credit

Guests will receive a $35 USD Spa Credit at Renova Spa on massages of 80 minutes or longer per person, per room.

This promotion is automatically included when you book your vacation. Restrictions may apply.

Not combinable with any other promotion. *

Valid Booking Dates: 5/1/2012 - 12/23/2013

Applicable promotions will display with your room selection. Some restrictions may apply.


Golf Discounts 2013
Travel Dates:
4/4/2013 -12/23/2013  
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Golf Discounts 2013

-Guests will receive 50% off golf rates at the El Manglar Golf Course, including golf cart, round-trip transportation to/from your Riviera Maya resort and golf course, 2 bottles of water during game, fresh towels and tees at the El Manglar Golf Course.  Valid Jan. 1, 2013 - Dec. 31, 2013.  Please email golfrivieramaya@grupovidanta.com for reservations or contact (+52 984) 206-4000.  Clients are welcome to book at least 24 hours in advance. 

-Guests will receive 25% off golf rates at the Grand Coral Golf Course, including round-trip transporation to/from your Riviera May resort and golf course, golf cart, 2 bottles of fresh water during game, fresh towels and tees.  Valid Jan. 1, 2013 - Dec. 31, 2013.  Please email ventas_golfrivieramaya@grupograndcoral.com.mx or contact (+52 984) 142-4110.  Clients are welcome to book at least 24 hours in advance. 

-This promotion is automatically included when you book your vacation. Restrictions may apply.
-Advance reservations are recommended.
-Promotion is not available to groups or persons attending meetings or conventions.

Valid Booking Dates: 4/4/2013 - 12/23/2013

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
12/24/2011 -12/23/2013  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive a surprise gift in their room upon arrival.

To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Proof of marriage must be provided at check-in.

Valid Booking Dates: 1/1/2011 - 12/23/2013

Applicable promotions will display with your room selection. Some restrictions may apply.


Resort Exchange Privileges
Travel Dates:
1/1/2011 -12/23/2013  
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Resort Exchange Privileges

Daytime use of the following Riu properties: Riu Palace Riviera Maya, Riu Playacar, Riu Yucutan and Riu Tequila. Guests may use the facilities of these resorts, including the beach, pools and bars. Guests may also enjoy lunch. Restrictions apply and transportation is not included. Consult the hotel upon arrival for more information.

Valid Booking Dates: 1/1/2011 - 12/23/2013

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
1/1/2011 -12/23/2013  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:
-All meals buffet style, including the option of dining a la carte.
-All drinks and snacks
-Non-motorized watersports
-Daytime activities by the pool for adults and children.
-Night time entertainment at the Bar Salon with a variety of shows and live music.
-As of Nov. 1, 2012 free WiFi in both the lobby and guestroom.
-Taxes and gratuities

Valid Booking Dates: 1/1/2011 - 12/23/2013

Applicable promotions will display with your room selection. Some restrictions may apply.

Av. Xaman-Ha, Manzana 3 No. 1 Condominios Playacar  
Playa Del Carmen  77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Luxury, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding


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What is a Promo Code?

What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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