Client Solutions - Hotel Profile

Call Us at 1-888-558-6654 Create Account or Sign In

Hotel Details
Amenities
Accommodations
Dining
Activities

Surrounded by the tropical gardens, fragrant flowers and shady palm trees within the Playacar Resort complex, this animated resort is ideal for families and active travelers on a budget. Just a short drive from the shops and restaurants of 5th Avenue, this enjoyable resort offers the perfect blend of sun and fun with sparkling swimming pools, a kid’s activities club and playground, a spa and fitness center, 24-hour all inclusive snacks and beverages, a selection of restaurants and bars, a disco, water sports and traditional guestrooms complete with a private balcony, minibar and liquor dispenser. As an added bonus, guests also enjoy access to all facilities, activities and entertainment at the nearby Riu Yucatan and Riu Playacar. Create memories to last a lifetime during each and every visit to this enjoyable Mexican retreat.

Location: Playa del Carmen-Town

Hotel Advisories

Hotel Advisories

Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

Hotel Policies

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21

General Policies:

Hotel Deposit Requirements
A credit card imprint or cash deposit is required at time of check-in for telephone and incidental charges.

Hotel Spring Break Policy
While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment. No student group bookings under 21 during the months of March and April.

Transfer Policy
A price may display when children stay free, if your vacation includes transfers to your hotel.

Room Taxes
Included in vacation price.

Service Charges
Included in vacation price.

Minimum check in age is 18 (Jan. - Feb.) (May - Dec.)
Minimum check in age is 21 (Mar. - Apr.)

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Stay Requirements

Minimum Number of Nights: 3
Applies: Sunday - Saturday(7/14/2012 - 12/23/2013)

Pet Policy

Pets Not Allowed

Cancellation Policies

Cancelation Deadline: 3 Days prior to arrival
Late Cancelation Penalty: 1 Night
Applies: Sunday - Saturday(4/9/2013 - 12/23/2013)

Early Departure Policy

Early Departure Penalty: 100% of remaining balance
Applies: Sunday - Saturday(7/14/2012 - 12/23/2013)

No Show Policy

No Show Penalty: 100% of balance due
Applies: Sunday - Saturday(7/14/2012 - 12/23/2013)

Transportation

Cancun, Mexico (CUN): 60 miles

Property Information

Year Built: 1998
Last Renovation: 2008
Floors: 2
Accessible rooms: 4
Total rooms: 664

† Fees may apply

Hotel Amenities

24-hour front desk
Accessible rooms
Baggage hold
Concierge desk
Free parking
Internet services†
Lounges/bars†
Safe deposit box
Tour/sightseeing desk
Water sports†

more (+)

24-hour front desk
Accessible facilities
Close
- Complies with Local/State/Federal laws for disabled
Accessible rooms
Babysitting, Offsite†
Baggage hold
Bell staff/porter
Bicycle rentals†
Children welcome
Children's play area
Concierge desk
Elevators Not Available
Free parking
Gift/News stand†
Housekeeping - daily
Internet services†
Laundry/Valet service†
Lounges/bars†
Meal Plan Type: All Inclusive
Non-smoking rooms available
Pool
Safe deposit box
Spa†
Tennis court
Tour/sightseeing desk
Water sports†

less (-)

Wedding Services†

Free wedding packages are available.
For more information on the required documentation, please see our frequently asked questions at www.weddingsbyriu.com. To reserve your Wedding Package, please visit www.weddingsbyriu.com and submit your request. If you have further questions or require additional information, please contact us via email weddings@riu.com or visit www.weddingsbyriu.com or contact the hotel directly.

Business Services

Internet Access†

† Fees may apply

Junior Suite

Occupancy limits - Maximum 4 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2-12 are surcharged.

2 double beds
Ceiling fan
Liquor dispenser (4 liquors)
Living room area

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Bathtub/shower combination
Cable television
Hairdryer
Minibar
Safe
Telephone
TV

Standard

Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adults. Children ages 2-12 are surcharged.

2 double beds
Ceiling fan
Liquor dispenser (4 liquors)

Room Amenities

Air conditioning
Alarm clock
Balcony/Lanai/Terrace
Cable television
Hairdryer
Minibar
Safe
Shower only
Telephone
TV

† Fees may apply

Onsite Dining

Various Lounges/Bars

-"La Lupita" swim-up bar
-"Maguey" lounge bar with terrace
-Sports bar
-"El Kiosko" pavilion bar

Various Restaurants

-"Jalisco" restaurant with terrace
-"Bamboo" Asian restaurant
-"La Lupita" poolside restaurant
-"Beach Club" snack bar/restaurant (located on the beach)

For additional lunch and snacks, a free choice from a selection of restaurants at the Riu Tequila, Riu Playacar and Riu Yucatan hotels.

Long pants are required for dinner.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.

Onsite Recreation

Bike rental†
Children's pool
There is 1 children's pool on site.
Children's program, onsite
Fitness center on-site
Hot tub
1 Outdoor Hot Tub
Motorized Water Sports†
Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
Non-Motorized Water Sports
Windsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, others.
Pool
There are 2 pools on site. Outdoor swimming pools This Property has Swim up Bars.
Sauna
Spa†
Tennis court
There are 2 tennis courts onsite. There are 0 lit tennis courts onsite.
more (+)
- Available equipment
less (-)

Offsite Recreation

Beach
Golf†
Golf Course located within a Mile of Property.

Onsite Attraction

On-site Entertainment

more (+)

Musical performances and Riu theme shows

less (-)

† Fees may apply

Current Promotions

Select a promotion to view details

Golf Discounts 2013
Travel Dates:
4/4/2013 -12/23/2013

Golf Discounts 2013

-Guests will receive 50% off golf rates at the El Manglar Golf Course, including golf cart, round-trip transportation to/from your Riviera Maya resort and golf course, 2 bottles of water during game, fresh towels and tees at the El Manglar Golf Course. Valid Jan. 1, 2013 - Dec. 31, 2013. Please email golfrivieramaya@grupovidanta.com for reservations or contact (+52 984) 206-4000. Clients are welcome to book at least 24 hours in advance.

-Guests will receive 25% off golf rates at the Grand Coral Golf Course, including round-trip transporation to/from your Riviera May resort and golf course, golf cart, 2 bottles of fresh water during game, fresh towels and tees. Valid Jan. 1, 2013 - Dec. 31, 2013. Please email ventas_golfrivieramaya@grupograndcoral.com.mx or contact (+52 984) 142-4110. Clients are welcome to book at least 24 hours in advance.

-This promotion is automatically included when you book your vacation. Restrictions may apply.
-Advance reservations are recommended.
-Promotion is not available to groups or persons attending meetings or conventions.

Valid Booking Dates: 4/4/2013 - 12/23/2013