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Adjacent to the Mayan Riviera’s famed Xcaret ecological park, this expansive, family-friendly resort blends authentic Mediterranean-styles and a majestic tropical location. An exotic home away from home, guests are treated to sparkling free-form pools; all-inclusive restaurants and bars; a disco; spacious guestrooms with contemporary Mexican décor and a stocked mini-fridge; relaxing spa services; daily and nightly entertainment and an enjoyable activities program featuring archery, mini-golf, tennis, snorkeling, a supervised kid’s club. Romantic wedding services are available for couples looking to tie the knot while nearby attractions like golf courses, Tulum, Xel Ha, Chichen Itza will keep guests entertained throughout their stay.
Location: Riviera Maya - Beach
  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

* Hotel will accept individual and student group bookings.
* A refundable deposit of $200 per person and credit card are required at time of check in.
* Any credit cards used must be issued in guest's name.
* Guests may be required to sign an agreement/list of rules at check in.
* At least one person per room must satisfy the minimum age requirement for check in for individual student bookings.
* At least one adult for every 20 students is required for student group bookings.

Minimum check-in age is 18 year round

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:  3 Days prior to arrival
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(10/16/2013 - 1/2/2015)


  • Cancellation Deadline: Immediate
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2014 - 1/2/2015)


  • Cancellation Deadline: Immediate
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(1/3/2015 - 1/3/2015)

  • Cancellation Deadline:  3 Days prior to arrival
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(1/4/2015 - 12/22/2015)


  • Cancellation Deadline: Immediate
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/23/2015 - 1/2/2016)

No Show Policy
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(10/16/2013 - 1/2/2015)
  • No Show Penalty: 2 Nights
    Applies: Sunday - Saturday(1/3/2015 - 1/2/2016)
  • Cancun, Mexico (CUN): 30 miles
  • Year Built: 2002
  • Last Renovation: 2006
  • Floors: 3
  • Accessible rooms: 8
  • Total rooms: 769

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • ATM/Cash machine†
  • Concierge desk
  • Free parking
  • Internet services†
  • Lounges/bars†
  • Safe deposit box
  • Tour/sightseeing desk
  • Water sports†
more (+)
  • 24-hour front desk
  • Accessible facilities
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    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Bell staff/porter
  • Business services†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Free parking
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
  • Free Weddings Program (when 10 Royal Club Jr. Suite Category are booked for 4 nights)
    Wedding package includes:
    Wedding coordinator
    One table-top flower arrangements
    Bridal bouquet & Groom's boutonniere
    Ceremony & Judge services
    Marriage License & Certificate - All Spanish documents & legal fees
    CD player durning the ceremony
    Heart shaped wedding cake for up to 20 people
    White linen table and chair covers for up to 20 persons
    Domestic sparkling wine for up to 20 persons at the ceremony-reception
    Dinner reservation for up to 20 persons at one of theAll-Inclusive resturants.
    Continental breakfast in bed for wedding couple (once per stay)
    Private Beach Dinner for newlyweds


    Required documents for the Wedding
    Passports are Mandatory for Bride and Groom
    Tourist card
    Final records of divorce (records must be translated into Spanish and attached with an Apostille. An Apostille is obtained by the Secretary of State of United States and required by Mexican authorities.)
    Death Certificate (if widowed)
    Blood test (Must be done at the hotel and paid directly to the Doctor. Fees are around $140 per couple)
    Four witnesses (Passport or ID and tourist card required).
    Grand Xcaret staff can serve as witnesses for an additional fee
    All necessary paper work is handled directly by the wedding coordinator. A minimum of 3 business days notice to complete all formalities.
    Bride, groom and witnesses are required to be at the hotel 3 business days prior to the ceremony.
    The wedding will not be performed unless all documents are in order (no exceptions).
    All documents become property of the state of Quintana Roo, Mexico.
    Laws and requirements are subject to change in accordance to the laws of Mexico with out notice.
  • Business Services†
  • Internet Access†

† Fees may apply

Deluxe


Bedding- 2 double beds or 1 king bed -  based on availability, requests are not guaranteed.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities - Minibar with water, beer and sodas replenished every other day, safety deposit box, hair dryer, satellite TV, telephones with data port for internet connection (fees may apply), and iron/ironing board.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Video on demand

Junior Suite


Bedding– 2 doubles or 1 king bed -  based on availability, requests are not guaranteed.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities - twice the size of a deluxe room, minibar with water, beer and sodas replenished every other day, safety deposit box, hair dryer, satellite TV, telephones with data port for internet connection (fees may apply), and iron/ironing board.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Video on demand

Royal Club Luxury


Bedding– 2 doubles

Occupancy limits- 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities - Independent reception, private breakfast and lunch area, bar service with international labels, pool and private Jacuzzi, internet connection (fees may apply), minibar with water, beer and sodas replenished every other day, CD player, scale, coffee maker, hydromassage tub, secretarial services, sending and receiving faxes, drinks and snacks throughout the day, room service (select hours), bar service - national labels, fruit juices, sodas, beers, and national rum) included, express check out for your comfort, message service, personal telephone calls, preference in laundry service and restaurants, fruit basket upon arrival, safety deposit box, hair dryer, satellite TV, telephones with data port, and iron/ironing board

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • VCR player available at front desk
  • Video on demand

Royal Club Junior Suite


Bedding– 1 king bed

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities - Independent reception, private breakfast and lunch area, bar service with international labels, pool and private Jacuzzi, internet connection (fees may apply), minibar with water, beer and sodas replenished every other day, CD player, scale, coffee maker, hydromassage tub, secretarial services, sending and receiving faxes, drinks and snacks throughout the day, room service (select hours), bar service - national labels, fruit juices, sodas, beers, and national rum) included, express check out for your comfort, message service, personal telephone calls, preference in laundry service and restaurants, fruit basket upon arrival, safety deposit box, hair dryer, satellite TV, telephones with data port, and iron/ironing board

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • VCR player available at front desk
  • Video on demand

Grand Concierge Deluxe


Bedding– 2 doubles, or 1 king bed - based on availability, requests are not guaranteed.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities- This category features Deluxe room inclusions, as well as concierge service, Internet cafe access (fees may apply), turn down service, a fruit basket, and a bottle of wine. Also included bathrobes for use during your stay.

  • Air conditioning
  • Bathrobe
  • Cable television
  • Data port†
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Grand Concierge Junior Suite


Bedding– 2 doubles, or 1 king bed - based on availability, requests are not guaranteed.

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities-This category features Junior Suite inclusions, as well as concierge service, Internet cafe access (fees may apply), turn down service, a fruit basket, and a bottle of wine. Also included bathrobes for use during your stay.

  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Cable television
  • Data port†
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Grand Romance Deluxe


Bedding- 2 double beds or 1 king bed

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities- This category features Deluxe room inclusions, as well as a bottle of champagne, chocolate covered strawberries, in-room one hour massage per couple, breakfast in bed (first morning), romantic dinner, 10 percent spa discounts, turn down service, and a surprise gift with special romantic amenities.
 

  • Air conditioning
  • Cable television
  • Data port†
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV

Grand Romance Deluxe Junior Suite


Bedding- 2 double beds or 1 king bed

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 2 adult. Children ages 2-12 are surcharged. (Domestic POS)

Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adult. Children ages 3 -12 are surcharged. (International POS)

Additional Amenities -This category features Junior Suite inclusions, as well as a bottle of champagne, chocolate covered strawberries, in-room one hour massage per couple, breakfast in bed (first morning), romantic dinner, 10 percent spa discounts, turn down service, and a surprise gift with special romantic amenities.

  • Air conditioning
  • Cable television
  • Data port†
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Video on demand


† Fees may apply
Various Lounges/Bars

Quench your thirst at 10 bars and lounges on the grounds of The Occidental Grand Xcaret resort, serving exotic tropical cocktails and all your favorite beverages.


Various Restaurants

Le Buffet - International buffet-style dining. Serves breakfast, lunch, and dinner (theme nights featured during dinner service).

Sonora Grill - A la carte Mexican Steakhouse. Serves dinner. Reservations and resort wear required.

Los Olivos - A la carte Mediterranean and Italian restaurant. Serves dinner. Reservations and resort wear required.

La Hacienda - A la carte authentic Mexican culinary specialties. Serves dinner. Reservations and resort wear required.

D' Oriental - A la carte gourmet Asian restaurant. Serves dinner. Reservations and resort wear required.

El Pescador - A la carte seafood delicacies. Serves dinner. Reservations and resort wear required.

La Piazza - Pizzeria. Serves dinner. No reservations are required.

Paco's Tacos - Traditional casual Mexican fare. Serves dinner. No reservations are required.

El Lago - Snack Bar. Serves lunch.

Kids Club - Catering to the little guys. Serves lunch.

The Royal Club Restaurant - A la carte dining. Serves breakfast, lunch, and dinner. Open to The Royal Club guests only.

Guests reserving a Royal Club category will receive unlimited a la carte dinner reservations during their stay.

*In all a la carte restaurants, men are required to wear long pants. No beachwear or sandals.

Dinner reservations at a la carte restaurants are based on guests length of stay.  A 2 night stay receives 1 a la carte reservation; a 3-4 night stay receives 2 a la carte reservations; a 5-6 night stay receives 3 a la carte reservations; a 7-9 stay receives 4 a la carte reservations; a 10-11 night stay receives 6 a la carte reservations; 14 nights and more receives 8 a la carte reservations. 

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Kids Club with supervised activities for children ages 4-12
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    SNORKELING AND DIVING
  • Pool
    There are 4 pools on site. Free forming pools This Property has Swim up Bars.
  • Sauna
  • Spa†
  • Steam bath
  • Tennis court
    There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
    • Available equipment
    • Rental information
  • Golf†
    Golf Course located within 10 Miles of Property.
  • On-site Entertainment
    Banda Fun Club and Mini Disco
    Daily multilingual activities programs
    Nightly entertainment
  • Other Local Attractions
    Xcaret Park - Just walking distance next door! Guests receive 40% discount on park admission.

    Named for the ancient Mayan world for 'Little Inlet', Xcaret was one of the cultures most important ports and a revered ceremonial center. Immerse your self in tradition, nature, wonder, adventure and beauty in one of the world's most unique and friendly parks. The park offers several optional activities for you to enjoy. The six programs with dolphins are aimed at both adults and children. Snorkel and dive tours are available for beginners and advanced swimmers. The whole family can stroll along the bottom of the sea with Seatrek, and snuba is the new sport that allows you to scuba dive with the freedom from snorkeling. The horseback riding tours allow you to enter the tropical jungle and reach isolated beaches as well.
    And there is much more…

    Wild Bird Breeding Aviary with over 37 species. Around 30 macaws are born here each year.
    Sea turtle conservation programs, concurrent with government agencies, mark up to 20,000 baby turtles every year and assist as many as 220,000 to the water's edge.
    The Botanical Garden has 118,000 plants.
    The Butterfly Pavilion is one of the largest in the world with 4,000 butterflies born each month.
    Nine groups of archaeological vestiges.
    One of a kind Coral Reef Aquarium.
    149 different orchid species. A thousand species are produced "in vitro" each month.
    Seven jaguar cubs born at Xcaret.
    Nineteen scale models of Mayan cities.
    A Mayan Village where you can observe the inhabitants carrying out their daily routine.
    Interactive and educational dolphin programs.
    One of the most successful dolphin reproduction programs in the world.
    Mayan Village River
    Glide under cascading waterfalls and between a bamboo forest; and drift through a Mayan Village where artisans weave, carve and paint, and discover the magnificent stained-glass Plaza.
    Underground River
    Clear and cool, the underground river flows through caverns illuminated by natural skylights, under limestone walls and beautiful fossilized coral formations are that are embedded. The river It surrounds the open-air theater, and occasionally emerges in the midst of deep jungle green.

    Night Show
    Xcaret's spectacular night show is an experience for all visitors: an epic celebration with the sights and sounds of a grand festival, set in Mexico's golden years and the mysticism of ancient Mayan Kings. It features a colorful fair, the drama of the Pre-Hispanic Ballgame, and the Ball of Fire in the impressive Tlachco ball-court. This is followed by an unforgettable gala performance of Mexico's regional music and dance. Over 200 performers create an incredible pageantry of color, sight and sound!

† Fees may apply
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Funjet Promotions


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All Inclusive Amenities
Travel Dates:
11/25/2013 -1/2/2016  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

•All meals
•Snacks
•Unlimited national alcoholic beverages, juices and soft drinks
•Wine served at meals
•Weekly cocktail organized by the hotel's director
•Daily multi lingual activities
•Daily sports activities
•Disco
•Kid's Club with supervised activities
•2 Paddle Courts
•Game room, including: billiards, cards, darts and table tennis
•Scuba clinic in the pool
•Fitness center
•Towel service at the pool and beach
•Taxes and gratuities

Important information:Rates do not include admission to water park.

Valid Booking Dates: 11/25/2013 - 1/2/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Unlimited Xcaret Xperience Amenities
Travel Dates:
11/25/2013 -1/2/2016  
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Unlimited Xcaret Xperience Amenities

The Unlimited Xcaret Xperience program includes the following amenities.

At hotel:

•Exclusive All Inclusive bracelet at the hotel and unlimited access & multi-entrance all day long to Xcaret Park facilities
•VIP check-in 
•In-room robes and slippers during the whole stay
•Unlimited reservations during the whole stay in all specialty restaurants (subject to availability)
•10% off on meals, beverages at Xcaret park.
•30% off on a 90-minute special Mayan Massage "WAYAK"

At park:

•Unlimited access and multi-entrance all day long to Xcaret Park facilities.
•Private tour for the Hotel's guests, departing from its facilities, where a Xcaret expert guide will take them to discover the Park's unique nature, culture and archaeology.
•Reserved area at the Gran Tlachco theater during the greatest presentation "Xcaret Mexico Espectacular", a celebration of culture and history featuring more than 300 artists.
•During their stay at the Hotel'ss Kids Club, kids can participate in a guided visit to Xcaret, where they'll experience Mexico's most representative traditions in the Main Plaza, always cared for by the Hotel'ss expert staff.
•Free delivery to the room of purchases made in any of Xcaret park's stores.

Valid Booking Dates: 11/25/2013 - 1/2/2016

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1000 Resort Credit
Travel Dates:
9/16/2013 -1/2/2015  
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Up to $1000 Resort Credit

Guests will receive up to $980 in Resort Credits per room, per stay to use for Occidental Xcaret, Xcaret Park, Tours & Tickets, and Xel-Ha Park.

Important information:Credits are non-transferable, non-cumulative and cannot be combined, Coupons must be presented at time of requesting service, and any unused portion will not be reimbursed.

Valid Booking Dates: 9/16/2013 - 1/2/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Amenities
Travel Dates:
10/21/2013 -1/3/2015  
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Honeymoon Amenities

Guests celebrating their honeymoon with us will receive the following amenities:

10% massage discount voucher
Breakfast in bed once per stay
Flower arrangement in room
Room upgrade subject to availability at check-in
Special announcement during show
Special check-in

Important Information -To receive this offer, just enter "Honeymoon" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in. Amentities are subject to change without prior notification.

Valid Booking Dates: 10/21/2013 - 1/3/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Federal 307, Chetumal Puerto Juarez KM 381  
Playa Del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Luxury, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
4 of 5 stars

TripAdvisor Traveler Rating

Based on 6165 reviews


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What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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