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  • 24-hour gourmet suite service will also be available. Work will take place between the hours of noon to 6pm each day. Renovation dates and times are subject to change without notice.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   21 Days prior to arrival. 
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(2/15/2015 - 2/21/2015)

Early Departure Policy
  • Early Departure Penalty: 1 Night
    Applies: Sunday - Saturday(12/20/2012 - 12/19/2014)
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(12/20/2014 - 1/3/2015)
  • Early Departure Penalty: 100% of remaining balance
    Applies: Sunday - Saturday(12/20/2014 - 12/19/2015)
  • Early Departure Penalty: 1 Night
    Applies: Sunday - Saturday(1/4/2015 - 12/19/2015)
No Show Policy
  • For stays under 3 nights.
    No Show Penalty: 100% of balance due
    Applies: Sunday - Saturday(1/6/2014 - 12/19/2014)
  • For stays 3 nights or more.


    No Show Penalty: 3 Nights
    Applies: Sunday - Saturday(1/6/2014 - 12/19/2014)
  • Puerto Vallarta, Jalisco, Mexico - Gustavo Diaz Ordaz (PVR): Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance
    • Shuttle †
  • Accessible rooms: 4
  • Total rooms: 267

† Fees may apply
  • 24-hour front desk
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Concierge desk
  • Express check-out
  • Free parking
  • Internet services†
  • Safe deposit box
  • Tour/sightseeing desk
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange
  • Elevators Not Available
  • Express check-out
  • Free parking
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pets allowed†
  • Pool
  • Room service†
  • Safe deposit box
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • For couples wishing to get married in a romantic environment, facing the beautiful beachfront scenery of the Grand Velas Resort.

    Get married right near the water overlooking the ocean with a romantic sunset. Then get your picture taken while walking on the beach hand in hand. We can custom design a dinner for two, or if you have company, with all your friends at a cocktail reception; all at very affordable prices..

    Additional Services: Catered dinners that suit your taste and budget can be arranged at outdoor and indoor locations.
    *Photography and video
    *Flower arrangements
    *Beauty salon services
    *Spa, beauty treatments
    *Special transportation arrangements
    *Live music
    *Tuxedo rentals
  • Business Services†
  • Internet Access†

† Fees may apply

Master Suite/Parlor Suite Pool View


Bedding:1 king or 2 queen beds

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 4 stay free in existing bed with at least 2 adults. 

Additional Amenities: White down goose comforter and pillow,
private balcony or terrace
Individually controlled air conditioning
Daily turndown service
Restroom with private shower/bathroom area and a interior Jacuzzi- based on availability.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • Video on demand

Master Suite/Parlor Suite Ocean View


Bedding:1 king or 2 queen beds

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. 

Additional Amenities: White down goose comforter and pillow,
private balcony or terrace
Individually controlled air conditioning
Daily turndown service
Restroom with private shower/bathroom area and a interior Jacuzzi- based on availability.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV
  • Video on demand

Master Oceanfront


Bedding: King or Queen Beds

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults.

Additional Amenities:-Separate Living & Sleeping Areas
-White Goose Down Comforters & Pillows
-Deluxe Bath Amenities
-Spa Treatments

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Ambassador Penthouse


 Bedding: King or Queen Beds

Occupancy limits: 2 adults, 2 total.

Additional Amenities:-Separate Living & Sleeping Areas
-White Goose Down Comforters & Pillows
-Deluxe Bath Amenities
-Spa Treatments

 

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Video on demand

One Bedroom Governor Suite


Bedding: King or Queen Beds

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults.

Additional Amenities:-Separate Living & Sleeping Areas
-White Goose Down Comforters & Pillows
-Deluxe Bath Amenities
-Spa Treatments

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Ambassador Grand Class


Bedding: King or Queen Beds

Occupancy limits: 3 adults, 0 children, 3 total.

No minors or infants in this category.

Additional Amenities:-Separate Living & Sleeping Areas

-White Goose Down Comforters & Pillows
-Deluxe Bath Amenities
-Spa Treatments

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Coffee/Tea maker
  • Data port†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Video on demand


† Fees may apply
Various Lounges/Bars

Lobby Bar - At night, the Lobby comes to life with luscious libation and appetizing edibles. Gathering point per excellence. Live versatile Band and Jazz Music nightly from 11:00 pm-01:00 am. Air conditioning and terrace Casual ambiance. Lobby Bar opens daily from 5:00 pm-2:00 am.

Aqua Bar - Swim up bar provide guest the option to drink and snack with convenience. during the day, those taking a dip can swim over to the cabaña bar for a refreshing afternoon tropical drink. Open daily from 11:00 am-7:00 pm.

Selva del Mar- snacks at pool and beach area - for your convenience, our waiters will gladly offer and serve you snacks and drinks at the comfort of the teak wood lounge chairs located at pool area. Or if you prefer the sand, at the golden beach area. Service available from 11:00 am-7:00 pm.


Various Restaurants

AZUL RESTAURANT: Is an all-day casual restaurant, located at the pool area under a wonderful Palapa and offering a panoramic front ocean view to the Banderas Bay. An innovative take on traditional International cuisine. Delight your palate by ordering in any of our five open kitchens with Chinese, Japanese, Mexican and Italian specialties, as well from our delicious grill menu with special fine cuts and seafood, while enjoying one of Vallarta’s famous sunsets. A real “Gastronomic Festival” Open daily for breakfast, lunch and dinner from 7:00 Am to 11:00 Pm. Casual clothing required. Capacity for 252 people.

FRIDA RESTAURANT: Her name evokes magic and mystery, in it nests the deepest Mexican Flavors. A palate of aromas and flavor, which mix culinary delights. Every dish is full of art, color and awe. From yellow to purple, from tomato to thyme, Frida´s cuisine is a masterpiece that enriches our vast culinary heritage. Menu samplings include: Pork Roasted Filet with Eucalyptus honey


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Daily activity program if offered with activities inside and outside of the hotel. For kids aged 4 to 14. Includes kid pool, private playground, cultural & recreational activities and handcrafts. Operated with highly qualified personnel. Open daily from 9am to 9pm. Capacity 60 children.
  • Direct access to a beach
  • Fitness center on-site
  • Jacuzzi

    Infinity Jacuzzi available to guests 18 years of age and older.


  • Non-Motorized Water Sports
    Boogie board and kayaks.
  • Pool

    There are 3 pools on site including an  Infinity Pool (23,600 sq ft). 


  • Spa

    Indulge all of your senses in our Puerto Vallarta Spa with 20 elegant treatment rooms where we offer over 30 treatments: massages, exfoliations, body wraps, facials, hand and foot care and Day Spa Rituals. At our Spa Resort in Puerto Vallarta we carefully select natural products, aromas and ingredients to relax your body and spirit.

    In order to continue to meet our high quality standards and provide optimal service, the Spa is closed due to remodeling issues.

    During this closure, if guests wish to take any treatment, they may do it in the beach area or in the comfort of their suite.

    Please note that remodeling dates may change without prior notification.


  • Tennis court
  • Golf†

    Get into the swing of spectacular golf in Puerto Vallarta, where golf is a way of life on the Mexican Riviera. Puerto Vallarta features seven championship golf courses with lush green fairways, diverse terrain, breathtaking scenery, ocean and mountain views. The best golf holes in Mexico are just a chip away from our Puerto Vallarta resort and spa.

    - El Tigre Golf Course - 5 minutes away
    - Marina Vallarta PGA Golf Course - 15 minutes away
    - Vista Vallarta Golf Club - 20 minutes away
    - Flamingos Golf Club - 20 minutes away

  • On-site Entertainment
    SPECIAL THEME PARTIES: We will gladly organize customized Theme Parties for your Incentive Groups and Conventions. Also for your convenience a selection of pre-planned theme nights ara available, such as; "The Night of the Iguana" "Venetian Night", "Zapata Party", "Jazz & Blues Night", "Crescent Moon Night on the beach", "Huichol's Queen", "Foundues Night".
  • Whale Watching
    • Shuttle †
  • Eco Tours
    • Shuttle †
  • Fine Dining
    • Shuttle †
  • Beautiful Sanded beaches: Trisept.UI.Web.Resources.Consumer.CSI.Shell.DistanceUtility_Default-en-US-relativeDistance

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


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Spa or Golf Credit + Resort Boutique Discount!
Travel Dates:
Now - 12/19/2014  
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Spa or Golf Credit + Resort Boutique Discount!

Guests will receive:

  • $50 Spa Credit or Golf Credit per adult per night
  • 10% discount on Resort Boutique

Important Information: Spa and Golf credit are NOT cumulative, NOT refundable, Not transferable. Spa Credit is valid on treatments over 50 minutes.  Spa Credit do not hold cash or commercial value, are non-transferable, non-combinable, non-cumulative, non-combinable with any other promotions or consortia benefits and do not apply towards the following items:  hydrotherapy, beauty salon services and boutique spa.  Golf credit is only valid on Marina Vallarta of Vista Vallarta Golf Courses. Boutique discount NOT combinable with any other promotion, discount or programs. Valid on new reservations. Not applicable to group bookings.

Valid Booking Dates: Now - 12/19/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


Spa or Golf Credit + Resort Boutique Discount!
Travel Dates:
1/3/2015 - 12/19/2015  
Close

Spa or Golf Credit + Resort Boutique Discount!

Guests will receive:

  • $50 Spa Credit or Golf Credit per adult per night
  • 10% discount on Resort Boutique

Important Information: Spa and Golf credit are NOT cumulative, NOT refundable, Not transferable. Spa Credit is valid on treatments over 50 minutes.  Spa Credit do not hold cash or commercial value, are non-transferable, non-combinable, non-cumulative, non-combinable with any other promotions or consortia benefits and do not apply towards the following items:  hydrotherapy, beauty salon services and boutique spa.  Golf credit is only valid on Marina Vallarta of Vista Vallarta Golf Courses. Boutique discount NOT combinable with any other promotion, discount or programs. Valid on new reservations. Not applicable to group bookings.

Valid Booking Dates: Now - 12/19/2015

Applicable promotions will display with your room selection. Some restrictions may apply.


All-Inclusive Amenities
Travel Dates:
Now - 12/19/2014  
Close

All-Inclusive Amenities

The all-inclusive program includes the following:

  • Buffet and/or a la carte breakfast, lunch, and dinner at Azul Restaurant
  • A la carte dining at Frida Mexican Gourmet Restaurant
  • A la carte dining at Lucca Italian Mediterranean Gourmet Restaurant
  • A la carte dining at Piaf Traditional French Gourmet Restaurant (Piaf is for adults 12 years or older)
  • Snacks at Selva del Mar Snack Bar
  • Unlimited domestic and select international Premium brands
  • 24-hour in-suite dining
  • Mini bar in room
  • Supervised Kids Club, scheduled daytime activities and pool
  • Three theme shows per week
  • Heated Freshwater Infinity Pool
  • Heated Freshwater Infinity Jacuzzi (access only for 18 years and older)
  • Non-motorized water sports
  • Intro scuba lesson in pool
  • New Year’s Eve Gala Dinner (includes one Gala Dinner with champagne, live music and fireworks)
  • Current hotel taxes, tips and gratuities

Important Information: Reservations are required at all gourmet dining restaurants.

Valid Booking Dates: Now - 12/19/2014

Applicable promotions will display with your room selection. Some restrictions may apply.


All-Inclusive Amenities
Travel Dates:
Now - 12/19/2015  
Close

All-Inclusive Amenities

The all-inclusive program includes the following:

  • Buffet and/or a la carte breakfast, lunch, and dinner at Azul Restaurant
  • A la carte dining at Frida Mexican Gourmet Restaurant
  • A la carte dining at Lucca Italian Mediterranean Gourmet Restaurant
  • A la carte dining at Piaf Traditional French Gourmet Restaurant (Piaf is for adults 12 years or older)
  • Snacks at Selva del Mar Snack Bar
  • Unlimited domestic and select international Premium brands
  • 24-hour in-suite dining
  • Mini bar in room
  • Supervised Kids Club, scheduled daytime activities and pool
  • Three theme shows per week
  • Heated Freshwater Infinity Pool
  • Heated Freshwater Infinity Jacuzzi (access only for 18 years and older)
  • Non-motorized water sports
  • Intro scuba lesson in pool
  • New Year’s Eve Gala Dinner (includes one Gala Dinner with champagne, live music and fireworks)
  • Current hotel taxes, tips and gratuities

Important Information: Reservations are required at all gourmet dining restaurants.

Valid Booking Dates: Now - 12/19/2015

Applicable promotions will display with your room selection. Some restrictions may apply.

Ac Cocoteros 98 Sur  
Nuevo Vallarta, Bahia de Banderas Nayarit  63735
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Golf, Luxury, Nightlife, Romance, Spa, Wedding
4.5 of 5 stars

TripAdvisor Traveler Rating

Based on 1235 reviews
en-US-DMCAPolicy


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What is a Promo Code?

A Promo Code is a discount associated with current specials/sales. When you enter a Promo Code while making your reservation, you will receive exclusive savings on your travel.

 

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