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Hotel Policies

Acapulco | Cancun-CancunANDRivieraMaya | Cozumel | Huatulco | Mazatlan | PuertoVallarta/RivieraNayarit | RivieraMaya | LosCabos | Ixtapa/Zihuatanejo | Manzanillo

Please note the list below contains only hotels that have issued a change in status. If the hotel you have booked is not listed below, the hotel is operating under business as usual.

Update Date Destination Hotel Name Policy
5/5/2009 3:18:55 PM Acapulco Las Brisas Acapulco Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel: 4/29/2009 - 5/15/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/29/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other Information: Rebook penalties will be waived only if guests choose to rebook to another Brisas for the original travel dates based on availability or rebook for future travel up to 1 year from original date of departure.
5/6/2009 12:41:29 PM Acapulco Park Royal Acapulco Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Vaild for bookings made 4/1/2009- 5/31/2009 Valid for travel 4/1/2009- 6/30/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 6/30/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/28/2009 4:57:33 PM Cancun - Cancun AND Riviera Maya Grand Oasis Playa Updated: 5/28/09 Due to the temporary closure of the Grand Oasis Playa guests due to arrive 5/5/09 through 7/8/09 will be upgraded to the Grand Oasis Cancun. TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No Show Fees: Standard fees apply Early Departure: Standard fees apply Re-bookings: Fees, will be waived, new rates apply.
6/2/2009 4:52:27 PM Cancun - Cancun AND Riviera Maya Grand Oasis Viva Updated: 6/2/09 Due to the temporary closure of the Grand Oasis Viva guests due to arrive 5/5/09 through 6/30/09 will be upgraded to the Grand Oasis Cancun. TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No Show Fees: Standard fees apply Early Departure: Standard fees apply Re-bookings: Fees, will be waived, new rates apply.
5/5/2009 3:13:13 PM Cancun - Cancun AND Riviera Maya Hotetur Beach Paradise Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/12/2009 Valid for Travel 4/30/09 - 5/12/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/12/2009 Valid for travel 4/30/2009- 5/12/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 5:14:38 PM Cancun - Cancun AND Riviera Maya JW Marriott Cancun Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/22/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/22/2009 Valid for travel 4/29/2009- 5/22/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 3:16:54 PM Cancun - Cancun AND Riviera Maya La Amada Hotel TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/31/2009 Travel and rate protection until 12/20/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 4/28/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 3:20:56 PM Cancun - Cancun AND Riviera Maya Le Blanc Spa Updated: 5/4/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 5/1/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 3:23:39 PM Cancun - Cancun AND Riviera Maya Le Meridien Cancun Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/31/2009 Valid for Travel: 4/25/2009 - 5/31/2009 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/2009 Valid for travel 4/25/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 5:14:23 PM Cancun - Cancun AND Riviera Maya Marriott Casamagna Cancun Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/22/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/22/2009 Valid for travel 4/29/2009- 5/22/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 4:22:46 PM Cancun - Cancun AND Riviera Maya NH Krystal Cancun Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 12/20/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 4:26:28 PM Cancun - Cancun AND Riviera Maya Oasis Cancun TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/01/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - Waived.
6/2/2009 4:51:25 PM Cancun - Cancun AND Riviera Maya Oasis Viva Updated: 6/2/09 Due to the temporary closure of the Oasis Viva Beach guests due to arrive 5/5/09 through 6/30/09 will be upgraded to the Oasis Cancun. TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No Show Fees: Standard fees apply Early Departure: Standard fees apply Re-bookings: Fees, will be waived, new rates apply.
5/6/2009 12:36:35 PM Cancun - Cancun AND Riviera Maya Omni Cancun Hotel and Villas Updated 4/27/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/06/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/6/2009 Valid for travel 5/1/2009- 5/6/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 10:39:19 AM Cancun - Cancun AND Riviera Maya Park Royal Cancun Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Vaild for bookings made 4/1/2009- 5/31/2009 Valid for travel 4/1/2009- 6/30/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 6/30/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:49:08 PM Cancun - Cancun AND Riviera Maya Presidente Intercontinental Cancun Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/30/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Standard fees apply No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, New rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:54:06 PM Cancun - Cancun AND Riviera Maya Q Bay Hotel and Suites (formerly Club Verano Beat) TEMPORARY CANCEL/REBOOK POLICIES As of 4/28/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - Normal fees apply. Early Departure Fees - Normal fees apply. Re-bookings - Normal fees apply.
5/6/2009 5:14:44 PM Cancun - Cancun AND Riviera Maya Riu Cancun Updated: 5/6/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/13/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/13/2009 Valid for travel 5/1/2009- 6/26/2009
5/6/2009 5:14:16 PM Cancun - Cancun AND Riviera Maya Riu Palace Las Americas Updated: 5/6/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/13/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/13/2009 Valid for travel 5/1/2009- 6/26/2009
5/8/2009 9:59:45 AM Cancun - Cancun AND Riviera Maya Sun Palace Updated: 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 5/1/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 12/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: future travel to any Palace Resort in Mexico or Dominican Republic. (Certificate valid for one year from time of travel)
5/1/2009 1:48:14 PM Cancun - Cancun AND Riviera Maya Temptation Resort Cancun Updated: 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 4/30/09 - 5/31/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Re-bookings: Will honor original rates when rebooking to original hotel and room category for future travel 6/1/09 - 12/20/09 and 5/1/10 - 12/20/10 based on availability.
4/29/2009 1:02:00 PM Cancun - Cancun AND Riviera Maya The Ritz Carlton Cancun TEMPORARY CANCEL/REBOOK POLICIES As of 4/28/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - Waived.
5/1/2009 2:36:08 PM Cancun - Cancun AND Riviera Maya The Royal in Cancun TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/10/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees -standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - the option to reebok to travel for any future dates thru December 23rd, 2009, honoring the same rates of their original booking.
4/29/2009 3:23:48 PM Cancun - Cancun AND Riviera Maya The Westin Cancun Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/2009 Valid for Travel: 4/25/2009 - 5/6/2009 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Rebookings: Will be waived
5/5/2009 3:09:34 PM Cozumel Hotel Casa Del Mar Cozumel Updated 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires- 5/15/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees -Waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/26/2009 2:35:34 PM Cozumel Melia Cozumel Updated 5/26/09 Due to the temporary closure of the Melia Cozumel guests due to arrive 5/4/09 through 6/12/09 will be contacted with alternate options. TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/17/2009 Valid for Travel 04-28-2009 - 5/17/09 Cancelation Fees - will not be waived No show Fees - will not be waived Re-bookings - Guests can rebook to Melia Caribe Tropical at no additional charge. The new reservation must be booked before 05/17/2009 Valid for travel 4/29/2009- 5/17/2009 Please contact our customer care center to handle the adjustment. Subject to availability Must add hotel comment of "Swine Flu".
5/5/2009 4:28:04 PM Cozumel Occidental Grand Cozumel Updated May 4, 2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/20/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. Valid until 5/6/2009 No show Fees -standard cancel fees apply. Early Departure Fees - Waived. Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/20/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 10:39:38 AM Cozumel Park Royal Cozumel Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Vaild for bookings made 4/1/2009- 5/31/2009 Valid for travel 4/1/2009- 6/30/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 6/30/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:49:32 PM Cozumel Presidente Intercontinental Cozumel Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/30/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Standard fees apply No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, New rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/8/2009 9:41:37 AM Cozumel Sabor by Wyndham Cozumel TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/15/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
4/29/2009 1:19:32 PM Cozumel Villablanca Garden Beach TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/01/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel will work with your reservation to rebook for future dates.
4/29/2009 1:20:18 PM Cozumel Wyndham Cozumel TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/15/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - Waived. Other information: Rescheduled bookings made after May 31, 2009 will be subject to rate changes.
5/5/2009 3:19:14 PM Huatulco Las Brisas Huatulco Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel: 4/29/2009 - 5/15/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/29/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other Information: Rebook penalties will be waived only if guests choose to rebook to another Brisas for the original travel dates based on availability or rebook for future travel up to 1 year from original date of departure.
4/29/2009 3:03:07 PM Ixtapa/Zihuatanejo Hotel Irma Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/2009 Valid for Travel: 4/28/2009 - 5/6/2009 Cancelation Fees: Outside of 72hrs of arrival fees are waived. Inside of 72hrs of arrival standard cancel fees apply. No Show Fees: One night penalty applies Early Departure Fees: Standard fees apply Rebookings: Standard fees apply
5/5/2009 3:19:30 PM Ixtapa/Zihuatanejo Las Brisas Ixtapa Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel: 4/29/2009 - 5/15/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/29/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other Information: Rebook penalties will be waived only if guests choose to rebook to another Brisas for the original travel dates based on availability or rebook for future travel up to 1 year from original date of departure.
5/5/2009 4:16:40 PM Ixtapa/Zihuatanejo Melia Azul Ixtapa Updated -04/28/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/17/2009 Valid for Travel 04-28-2009 - 05/17/09 Cancelation Fees - will not be waived No show Fees - will not be waived Re-bookings - Guests can rebook to Melia Caribe Tropical at no additional charge. The new reservation must be booked before 5/17/2009 Valid for travel 4/29/2009- 5/17/2009 Please contact our customer care center to handle the adjustment. Subject to availability Must add hotel comment of "Swine Flu".
5/5/2009 4:23:11 PM Ixtapa/Zihuatanejo NH Krystal Ixtapa Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 12/20/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 10:39:58 AM Ixtapa/Zihuatanejo Park Royal Ixtapa Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Vaild for bookings made 4/1/2009- 5/31/2009 Valid for travel 4/1/2009- 6/30/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 6/30/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:49:52 PM Ixtapa/Zihuatanejo Presidente Intercontinental Ixtapa Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/30/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Standard fees apply No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, New rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/4/2009 4:41:48 PM Ixtapa/Zihuatanejo Tesoro Ixtapa Updated: 5/4/2009 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/09 Valid up to one year from original travel dates. Subject to availability. Please contact our customer care center to handle the adjustment.
5/5/2009 3:07:43 PM Los Cabos Hilton Los Cabos Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/31/2009 Valid for Travel: 4/25/2009 - 5/31/2009 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/29/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 3:10:14 PM Los Cabos Hotel Finisterra TEMPORARY CANCEL/REBOOK POLICIES As of 4/27/2009 Cancelation Fees - Outside and inside of 24hrs, arrival fees are waived. No show Fees - waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 3:30:15 PM Los Cabos ME Cabo Updated -04/28/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/17/2009 Valid for Travel 04-28-2009 - 05/17/09 Cancelation Fees - will not be waived No show Fees - will not be waived Re-bookings - Guest can rebook to Melia Caribe Tropical at no additional charge. The new reservation must be booked before 05/17/2009 Valid for travel 4/29/2009- 5/17/2009 Please contact our customer care center to handle the adjustment. Subject to availability Must add hotel comment of "Swine Flu".
5/5/2009 4:19:42 PM Los Cabos Melia Cabo Real Updated 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/17/2009 Valid for Travel 05/01/09 - 05/17/09 Cancelation Fees - will not be waived No show Fees - will not be waived Re-bookings - Guests can rebook to Melia Caribe Tropical at no additional charge. The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/17/2009 Valid for travel 4/29/2009- 5/17/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: Change dates for the same hotel with at no additional charge: you can re-allocate your reservation until May 17th (for bookings within this date frame) to any other time until December 15th, 2009 (same hotel same duration of nights) no fees charged. Must add hotel comment of "Swine Flu".
5/6/2009 1:38:13 PM Los Cabos Presidente Intercontinental Los Cabos Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/30/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Standard fees apply No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, New rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:52:14 PM Los Cabos Pueblo Bonito Los Cabos Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability .
5/6/2009 12:52:44 PM Los Cabos Pueblo Bonito Pacifica Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:52:59 PM Los Cabos Pueblo Bonito Rose Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:53:15 PM Los Cabos Pueblo Bonito Sunset Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/18/2009 3:14:56 PM Los Cabos Riu Palace Cabo San Lucas Updated: 5/18/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/26/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/26/2009 Valid for travel 5/6/2009- 6/26/2009
5/18/2009 3:14:17 PM Los Cabos Riu Santa Fe Updated: 5/18/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/26/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/26/2009 Valid for travel 5/6/2009- 6/26/2009
5/6/2009 1:40:47 PM Los Cabos Royal Solaris Los Cabos Updated -04/27/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 12/18/2009 Valid for Travel 04-27-2009 - 12/18/2009 Cancelation Fees - Standard fees apply No show Fees - Standard fees apply. Early Departure Fees - Standard Fees Apply. Re-bookings - All fees will be waived. New rates will apply The new reservation must be booked before 12/18/2009 Valid for travel 5/1/2009- 12/18/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/8/2009 9:50:51 AM Los Cabos Sheraton Hacienda del Mar Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/2009 Valid for Travel: 4/25/2009 - 5/6/2009 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/6/2009 Valid for travel 5/1/2009- 5/6/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/8/2009 9:57:53 AM Los Cabos Solmar Suites Updated -04/28/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/09/2009 Valid for Travel 04-28-2009 - 05/09/2009 Cancelation Fees - Will be waived No show Fees - Will be waived Early Departure Fees - Will be waived Re-bookings - Will be allowed. New rates will apply. The new reservation must be booked before 05/9/2009 Valid for travel 5/1/2009- 5/9/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/1/2009 1:48:39 PM Los Cabos Temptation Resort Los Cabos Updated: 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 4/30/09 - 5/31/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Re-bookings: Will honor original rates when rebooking to original hotel and room category for future travel 6/1/09 - 12/20/09 and 5/1/10 - 12/20/10 based on availability.
5/4/2009 4:42:07 PM Los Cabos Tesoro Los Cabos Updated: 5/4/2009 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/09 Valid up to one year from original travel dates. Subject to availability. Please contact our customer care center to handle the adjustment.
4/29/2009 3:20:27 PM Los Cabos The Westin Los Cabos Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/2009 Valid for Travel: 4/25/2009 - 5/6/2009 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Rebookings: Will be waived
4/30/2009 3:10:27 PM Los Cabos Villa del Arco Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/27/09 - 5/15/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: New rates will apply
4/30/2009 3:09:56 PM Los Cabos Villa del Palmar SJD Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/27/09 - 5/15/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: New rates will apply
4/30/2009 3:10:58 PM Los Cabos Villa La Estancia Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/27/09 - 5/15/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: New rates will apply
5/4/2009 4:41:03 PM Manzanillo Tesoro Manzanillo Updated: 5/4/2009 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/09 Valid up to one year from original travel dates. Subject to availability. Please contact our customer care center to handle the adjustment.
5/6/2009 12:51:57 PM Mazatlan Pueblo Bonito Emerald Bay Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:52:31 PM Mazatlan Pueblo Bonito Mazatlan Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/18/2009 3:17:37 PM Mazatlan Riu Emerald Bay Updated: 5/18/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/26/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/26/2009 Valid for travel 5/6/2009- 6/26/2009
5/6/2009 5:00:08 PM Mazatlan Royal Villas Resort Updated: 5/6/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/31/09 Valid for Travel: 5/6/09 - 5/31/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/09 Valid future travel dates is through 12/20/09. Subject to availability. Please contact our customer care center to handle the adjustment.
5/5/2009 10:38:23 AM Puerto Vallarta/Riviera Nayarit Buenaventura Grand Hotel & Spa Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for travel 4/27/2009- 6/15/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees - No shows will be subject to a 1 night stay penalty. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 06/15/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 3:08:43 PM Puerto Vallarta/Riviera Nayarit Holiday Inn Updated 4/28/2009 TEMPORARY CANCEL/REBOOK POLICIES As of 4/27/2009 Cancelation Fees - Outside and inside of 24hrs, arrival fees are waived. No show Fees - waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 4/28/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 3:25:44 PM Puerto Vallarta/Riviera Nayarit Marival Resorts Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/31/2009 Valid for Travel: 4/29/2009 - 5/31/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 4/29/2009- 12/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: Must add hotel comment "Swine Flu"
5/5/2009 5:14:54 PM Puerto Vallarta/Riviera Nayarit Marriott Casamagna Puerto Vallarta Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/22/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/22/2009 Valid for travel 4/29/2009- 5/22/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 4:20:06 PM Puerto Vallarta/Riviera Nayarit Melia Puerto Vallarta Updated 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/17/2009 Valid for Travel 05/01/09 - 05/17/09 Cancelation Fees - will not be waived No show Fees - will not be waived Re-bookings - Guests can rebook to Melia Caribe Tropical at no additional charge. The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/17/2009 Valid for travel 4/29/2009- 5/17/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: Change dates for the same hotel with at no additional charge: you can re-allocate your reservation until May 17th (for bookings within this date frame) to any other time until December 15th, 2009 (same hotel same duration of nights) no fees charged. Must add hotel comment of "Swine Flu".
5/6/2009 3:24:51 PM Puerto Vallarta/Riviera Nayarit NH Krystal Vallarta Updated: 5/6/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/09 Valid Travel Dates: 4/30/09 - 5/31/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/2009 Valid for future travel through 12/23/09 Subject to availability. Please contact our customer care center to handle the adjustment.
5/6/2009 12:38:53 PM Puerto Vallarta/Riviera Nayarit Palladium Vallarta Resort Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for reservations traveling 4/27/2009 - 5/9/2009 Cancelation Fees - Outside and inside of 24hrs, arrival fees are waived. No show Fees -Waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/9/2009 Valid for travel 4/27/2009- 12/15/2009 and 4/15/2010 - 12/15/2010 Please contact our customer care center to handle the adjustment. Subject to availability Other important information: They will need to have these clients be identified as a cancellation due to the swine flu. Guests are able to rebook to a Grand Palladium Resort in either Punta Cana or Montego Bay for travel Apr 28, 2009 -May 9, 2009. These PVR and CUN clients must be clearly identified.
5/6/2009 12:42:26 PM Puerto Vallarta/Riviera Nayarit Playa los Arcos TEMPORARY CANCEL/REBOOK POLICIES As of 4/28/2009 Cancelation Fees - Outside and inside of 24hrs arrival fees are waived. No show Fees -waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/7/2009 11:52:32 AM Puerto Vallarta/Riviera Nayarit Plaza Pelicanos Grand Beach Resort Puerto Vallarta Updated: 5/7/2009 Policy Expires: 5/31/2009 Valid for Travel: 5/1/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Inside 7 days from arrival fees are waived, outside of 7 days from arrival standard cancel fees apply. No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Original rates will be honored only if guests rebook to stay at original hotel and room category for future stay. The new reservation must be booked before 5/31/2009 Valid for future travel through 12/9/2009. Subject to availability. Please contact our customer care center to handle the adjustment.
5/6/2009 12:50:09 PM Puerto Vallarta/Riviera Nayarit Presidente Intercontinental Puerto Vallarta Updated: 4/30/2009 Policy Expires - 5/15/2009 Valid for Travel: 4/30/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Standard fees apply No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, New rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/26/2009 10:47:57 AM Puerto Vallarta/Riviera Nayarit Riu Jalisco Updated: 5/26/2009 Due to the temporary closure of the Riu Jalisco guests due to arrive 5/4/09 through 6/11/09 will be upgraded to the Riu Vallarta. TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/09 Valid for Travel: 4/28/09 - 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 5/6/2009 Valid for travel 5/1/2009- 6/26/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/18/2009 3:20:37 PM Puerto Vallarta/Riviera Nayarit Riu Palace Pacifico Updated: 5/18/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/26/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/26/2009 Valid for travel 5/6/2009- 6/26/2009
5/13/2009 9:50:10 AM Puerto Vallarta/Riviera Nayarit Riu Vallarta Updated: 5/13/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/09 Valid for Travel: 4/28/09 - 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 5/6/2009 Valid for travel 5/1/2009- 6/26/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 1:07:58 PM Puerto Vallarta/Riviera Nayarit Royal Decameron Costa Flamingo Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Standard fees apply No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Rebookings: Original rates will be honored only if rebooked to another Decameron hotel in Jamaica. Otherwise, new rates will apply. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 5/31/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/8/2009 9:43:25 AM Puerto Vallarta/Riviera Nayarit Samba Vallarta Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/8/2009 9:49:51 AM Puerto Vallarta/Riviera Nayarit Sheraton Bungavilias Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/2009 Valid for Travel: 4/29/2009 - 5/6/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Rebookings: Will be waived only if guests choose to rebook for future travel up to 1 year from original date of departure. The new reservation must be booked before 05/6/2009 Valid for travel 5/1/2009- 5/6/2009 Please contact our customer care center to handle the adjustment. Subject to availability
4/29/2009 3:23:04 PM Puerto Vallarta/Riviera Nayarit The Westin Puerto Vallarta Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/2009 Valid for Travel: 4/25/2009 - 5/6/2009 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Rebookings: Will be waived
5/4/2009 9:16:09 AM Puerto Vallarta/Riviera Nayarit Vallarta Palace Updated: 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 5/1/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply for future travel through 12/23/09. Clients that rebook will receive a 2 night complimentary certificate to use for future travel to any Palace Resort in Mexico or Dominican Republic. (Certificate valid for one year from time of travel)
5/6/2009 4:05:24 PM Puerto Vallarta/Riviera Nayarit Velas Vallarta Updated: 5/6/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for travel: 5/5/09 - 5/31/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. Valid for future travel through 12/15/09. Subject to availability. Please contact our customer care center to handle the adjustment.
4/29/2009 2:34:50 PM Puerto Vallarta/Riviera Nayarit Villa del Palmar Flamingo Beach Updated: 4/29/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/06/2009 Valid for Travel: 4/27/09 - 5/15/09 Cancelation Fees: Will be waived No show Fees: Will be waived Early Departure Fees: Unused nights will be refunded
4/29/2009 2:34:09 PM Puerto Vallarta/Riviera Nayarit Villa del Palmar PVR Updated: 4/29/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/06/2009 Valid for Travel: 4/27/09 - 5/15/09 Cancelation Fees: Will be waived No show Fees: Will be waived Early Departure Fees: Unused nights will be refunded
5/4/2009 9:43:08 AM Puerto Vallarta/Riviera Nayarit Villa Premiere Hotel & Spa TEMPORARY CANCEL/REBOOK POLICIES Valid for travel 4/27/2009- 6/15/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees - No shows will be subject to a 1 night stay penalty. Re-bookings - Guests can change reservations date for future stays at no penalty. Travel must be completed before October 31st, 2009.
4/30/2009 5:35:25 PM Puerto Vallarta/Riviera Nayarit Villa Varadero Updated: 4/30/09 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Standard fees apply No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: Standard fees apply, new rates apply
5/5/2009 9:57:38 AM Riviera Maya Barcelo Colonial Tropical Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/15/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - Waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: Customers also have the option to reschedule their vacation for a future date or rebook without penalty to other Barceló hotel in another destination in Central America or Dominican Republic.
5/5/2009 4:56:41 PM Riviera Maya Barcelo Maya Beach Caribe Updated: 5/5/2009 Due to the temporary closure of Barcelo Maya Beach Caribe guests due to arrive 4/30/09 through 6/30/09 will be upgraded to the Barcelo Colonial Tropical TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/15/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - Waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: Customers also have the option to reschedule their vacation for a future date or rebook without penalty to other Barceló hotel in another destination in Central America or Dominican Republic.
5/5/2009 9:59:53 AM Riviera Maya Barcelo Maya Palace Updated 5/5/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/15/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - Waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: Customers also have the option to reschedule their vacation for a future date or rebook without penalty to other Barceló hotel in another destination in Central America or Dominican Republic.
5/5/2009 11:43:38 AM Riviera Maya Gran Bahia Principe Resorts - Akumal, Tulum, Coba Updated: 4/28/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/31/2009 Valid for Travel: 4/28/2009 -5/31/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Rebookings: Fees will be waived, new rates apply. The new reservation must be booked before 05/31/2009 Valid Travel Dates: 4/28/2009 - 5/31/2009. Please contact our customer care center to handle the adjustment. Subject to availability
5/28/2009 5:11:52 PM Riviera Maya Grand Oasis Riviera Maya Updated: 5/28/2009 Due to the temporary closure of the Grand Oasis Riviera Maya guests due to arrive 5/5/09 through 6/18/09 will be contacted with alternate options. TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 05/01/2009 Cancelation Fees - Outside of 24hrs of arrival fees are waived, inside of 24hrs of arrival standard cancel fees apply No show Fees - standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - Waived.
6/5/2009 5:26:38 PM Riviera Maya Grand Riviera Princess Updated: 6/5/2009 Due to the temporary closure of the Grand Riviera Princess guests due to arrive 5/6/09 - 6/30/09 will be checked in to the Grand Sunset Princess. TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/31/2009 Valid for Travel: 4/29/2009 - 5/31/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/2009 Valid for travel 4/25/2009- 5/31/2009 Subject to availability. Please contact our customer care center to handle the adjustment.
5/6/2009 3:14:10 PM Riviera Maya Hotel Marina El Cid Updated: 5/6/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid Travel Dates: 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will refund unused nights Rebookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 5/31/2009 Valid Future Travel Dates: 5/4/09 - 10/31/09 Subject to availability. Please contact our customer care center to handle the adjustment.
6/9/2009 3:01:14 PM Riviera Maya Iberostar Paraiso Beach Updated: 6/9/2009 Due to the temporary closure of the Iberostar Paraiso Beach guests due to arrive 5/8/09 through 6/17/09 will be upgraded to Iberostar Lindo/Maya Valid for Travel: 4/30/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES 1. Guests have a one-time option to rebook their existing Mexico reservation at any Iberostar Hotel in Jamaica or the Dominican Republic at the same room and hotel categories. All travel must be completed prior to October 31, 2009 and rebooked within 14 days from the original travel date without penalties or fees and subject to availability. 2. Guests also have a one-time option to postpone and rebook their Mexico vacation at the same property for future dates through October 31, 2009 at the same hotel and room categories without penalties or fees and based on availability 3. Current guests who choose to depart the destination before their original check-out date will be refunded for the unused nights. 4. Guests who are travelling between now and May 31, 2009 can cancel their Mexico reservation providing they do so by May 22, 2009 without penalties or fees.
6/9/2009 3:00:56 PM Riviera Maya Iberostar Paraiso del Mar Updated: 6/9/2009 Due to the temporary closure of the Iberostar Paraiso del Mar guests due to arrive 5/8/09 through 6/17/09 will be upgraded to Iberostar Lindo/Maya Valid for Travel: 4/30/09 - 5/31/09 TEMPORARY CANCEL/REBOOK POLICIES 1. Guests have a one-time option to rebook their existing Mexico reservation at any Iberostar Hotel in Jamaica or the Dominican Republic at the same room and hotel categories. All travel must be completed prior to October 31, 2009 and rebooked within 14 days from the original travel date without penalties or fees and subject to availability. 2. Guests also have a one-time option to postpone and rebook their Mexico vacation at the same property for future dates through October 31, 2009 at the same hotel and room categories without penalties or fees and based on availability 3. Current guests who choose to depart the destination before their original check-out date will be refunded for the unused nights. 4. Guests who are travelling between now and May 31, 2009 can cancel their Mexico reservation providing they do so by May 22, 2009 without penalties or fees
5/5/2009 4:20:55 PM Riviera Maya Moon Palace Updated: 5/4/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 5/1/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 4:24:42 PM Riviera Maya NH Riviera Cancun Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/15/2009 Valid for Travel 4/30/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 12/20/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: During the month of May 2009 for those passengers that have decided not to travel to NH Riviera Cancun, they will be able to travel to our hotel NH Real Arena, and the Hotel will keep the same rate and conditions Bookings should be marked as Proteccion "NHRC"
5/5/2009 4:28:35 PM Riviera Maya Occidental Grand Xcaret Updated May 4, 2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/20/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. Valid until 5/6/2009 No show Fees -standard cancel fees apply. Early Departure Fees - Waived. Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/20/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/5/2009 4:30:46 PM Riviera Maya Ocean Coral Turquesa Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 12/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability
6/2/2009 2:18:02 PM Riviera Maya Ocean Maya Updated: 6/2/2009 Due to the temporary closure of the Ocean Maya guests due to arrive 5/3/09 through 6/25/09 will be upgraded to the Ocean Coral Turquesa. TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Standard fees apply Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/31/2009 Valid for travel 5/1/2009- 12/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:40:52 PM Riviera Maya Paradisus Riviera Cancun TEMPORARY CANCEL/REBOOK POLICIES Valid for travel through May 17, 2009 Cancelation Fees - Outside and inside of 24hrs, arrival fees are waived. No show Fees - waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/17/2009 Valid for travel 5/1/2009- 5/17/2009 Please contact our customer care center to handle the adjustment. Subject to availability Other information: Guests who cancel will be offered the Paradisus Punta Cana or the Paradisus Playa Conchal at no additional charge. Must add hotel comment of "Swine Flu".
5/6/2009 12:43:16 PM Riviera Maya Playacar Palace Updated: 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 5/1/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 12/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 12:54:53 PM Riviera Maya Real Playa del Carmen TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/10/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees -standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/10/2009 Valid for travel 5/1/2009- 12/23/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/26/2009 10:48:16 AM Riviera Maya Riu Palace Mexico Updated: 5/26/2009 Due to the temporary closure of the Riu Palace Mexico guests due to arrive 5/3/09 through 6/4/09 will be upgraded to the Riu Palace Riviera Maya. TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/09 Valid for Travel: 4/28/09 - 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 5/6/2009 Valid for travel 5/1/2009- 6/26/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 5:17:48 PM Riviera Maya Riu Palace Riviera Maya Updated: 5/6/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/13/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/13/2009 Valid for travel 5/1/2009- 6/26/2009
5/26/2009 10:48:34 AM Riviera Maya Riu Playacar Updated: 5/26/2009 Due to the temporary closure of the Riu Playacar guests due to arrive 5/3/09 through 6/4/09 will be upgraded to the Riu Yucatan TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/09 Valid for Travel: 4/28/09 - 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked before 5/6/2009 Valid for travel 5/1/2009- 6/26/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/6/2009 5:19:00 PM Riviera Maya Riu Yucatan Updated: 5/6/09 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/13/09 Valid for travel through 6/26/09 Cancelation Fees: Will be waived No Show Fees: Standard fees apply Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply. The new reservation must be booked by 5/13/2009 Valid for travel 5/1/2009- 6/26/2009
5/6/2009 1:10:15 PM Riviera Maya Royal Hideaway Playacar TEMPORARY CANCEL/REBOOK POLICIES Vaild for bookings made until 5/6/2009 Valid for travel until 5/20/2009 Cancelation Fees - Outside and inside of 24hrs arrival fees are waived. No show Fees -waived. Early Departure Fees - Waived. Re-bookings - The hotel is honoring the original hotel portion of your package price if you make a new reservation for the same hotel, length of stay, and room category. The new reservation must be booked before 05/6/2009 Valid for travel 5/1/2009- 5/20/2009 Please contact our customer care center to handle the adjustment. Subject to availability
6/2/2009 1:24:25 PM Riviera Maya Sandos Caracol Updated: 6/2/2009 Due to the temporary closure of the Sandos Caracol guests due to arrive 5/3/09 through 6/8/09 will be upgraded to the Sandos Playacar. TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Re-bookings: New rates will apply The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
5/8/2009 9:46:57 AM Riviera Maya Sandos Playacar Updated: 4/30/2009 TEMPORARY CANCEL/REBOOK POLICIES Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Standard fees apply Re-bookings: New rates will apply The new reservation must be booked before 05/15/2009 Valid for travel 5/1/2009- 5/15/2009 Please contact our customer care center to handle the adjustment. Subject to availability
4/29/2009 4:10:38 PM Riviera Maya The Fairmont Mayakoba TEMPORARY CANCEL/REBOOK POLICIES As of 4/27/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. Early Departure Fees - Waived. Re-bookings - Waived.
4/29/2009 4:11:49 PM Riviera Maya The Reef Playacar Updated: 4/29/2009 TEMPORARY CANCEL/REBOOK POLICIES Policy Expires: 5/6/2009 Valid for Travel: 4/25/2009 - 5/6/2009 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Rebookings: Will be waived
5/1/2009 2:36:36 PM Riviera Maya The Royal in Playa del Carmen TEMPORARY CANCEL/REBOOK POLICIES Policy Expires - 5/10/2009 Cancelation Fees - Outside and inside of 24hrs of arrival fees are waived. No show Fees -standard cancel fees apply. Early Departure Fees - Waived. Re-bookings - the option to reebok to travel for any future dates thru December 23rd, 2009, honoring the same rates of their original booking.
5/1/2009 3:20:42 PM Riviera Maya Valentin Imperial Maya TEMPORARY CANCEL/REBOOK POLICIES Valid through May 31, 2009 Cancelation Fees - Outside and inside of 24hrs, arrival fees are waived. No show Fees - waived. Early Departure Fees - Waived. Re-bookings - Waived.
5/4/2009 9:08:59 AM Riviera Maya Xpu Ha Palace Updated: 5/1/2009 TEMPORARY CANCEL/REBOOK POLICIES Valid for Travel 5/1/09 - 5/15/09 Cancelation Fees: Will be waived No Show Fees: Will be waived Early Departure Fees: Will be waived Re-bookings: Fees will be waived, new rates will apply for future travel through 12/23/09. Clients that rebook will receive a 2 night complimentary certificate to use for future travel to any Palace Resort in Mexico or Dominican Republic. (Certificate valid for one year from time of travel)

† Unless otherwise noted, fares do not include all applicable taxes, charges, and government-imposed fees.


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