The web site enables you to search for flight and hotel availability, create your dream travel itinerary, email an itinerary, and confirm a reservation. You can also use the Help / Customer Service section to retrieve and review your online reservation.

To cancel a reservation, contact the Funjet Vacations' Customer Care Center (1-888-558-6654), available 24 hours a day

Funjet Vacations creates promotion codes to reward you with a specific discount amount, a percent discount, free or discounted items. You receive promotion codes through promotional emails, mailings, faxes, postcards, or listed in Hot Deals section of our site. Type the promotion code exactly as it appears in the Promo Code field in the vacation search tool.

If you receive an error message when using a promotion code, please use the following tips:
     - Check the promotion code?s restrictions for valid flight service, destinations, and travel date range. 
     - Check your spelling or capitalization of the promotion code. The promotion code must appear the same as the advertised version when you enter it.

If you continue to experience difficulties using the promotion code, contact our Customer Care Center (1-888-558-6654) or your preferred travel professional.

The Penalty Waiver option is pre-selected and included in all Funjet Vacations’ packages. If you choose to remove the Penalty Waiver option and then cancel your vacation before traveling, you are subject to the penalties of Funjet Vacations and its suppliers. Funjet Vacations outlines its penalties in the Bill of Rights. Click Bill of Rights at the bottom of any screen to read the Bill of Rights (Terms & Conditions) before making this decision. Your vacation is important to you, and Funjet Vacations recommends the penalty waiver as a “peace of mind” to protect your vacation investment.

You can click Email at the bottom of the Package Summary screen during the booking process to email yourself an itinerary quote before you confirm the reservation. This email includes the itinerary details for the vacation package you created. It is not a confirmation; the inventory and price are not confirmed and are subject to change at anytime.

Funjet Vacations' Value flights offer you the best vacation value with the convenience of nonstop flights from your city to the chosen destination. The flights depart and return on popular vacation days of the week allowing you to travel on 3, 4, or 7 night vacations in most cases. Please see the Funjet Vacations Flight Schedule section of the site for more information. For over 30 years Funjet Vacations has been working with most reputable airlines to bring you these types of vacation values.

Additional Carriers allows you to shop across over 15 major brands of airlines with daily flight service. The search includes special fares with your complete vacation purchase, saving you money and giving you the most flexibility in your vacation planning.

When you search for specific departure or return times, the web site returns flight times based on the following criteria: first it searches for the best priced flights. Then it arranges those best-priced flights in order of the closest time to what you selected in the Time preference menus for both departure and return.

Please note that if your preferred time does not appear, it may be that the air carriers do not have flights available that match your specified times.

According to airline regulations, an “infant” is a child under the age of two. Infants do not require an airline seat and can sit on the lap of an adult traveler while flying (“lap child”). If an infant is traveling with you and you do not purchase a seat for the infant, you must contact the Customer Care Center (1-888-558-6654) or your preferred travel professional to add the infant to your online reservation.

For some international destinations, additional taxes may apply when you include an infant on the reservation. The airline may also issue a ticket for the infant traveler.

To book more than one room, you have several options. Review the list below to see which option best meets your needs.

If you need more than one room, Funjet Vacations recommends that you contact the Customer Care Center (1-888-558-6654) or your preferred travel professional to verify availability and pricing with this type of booking.

If you want to use the web site to purchase two rooms for a vacation party, first check the availability and pricing by following the steps below. If you decide to book by using the web site, you can follow the same steps to confirm two separate vacation packages.

Use the web site to make a separate reservation for each room. For the first reservation, indicate the appropriate number of adults and children. You can check the hotel information pages for occupancy limits. Complete the entire booking process, including purchase and confirmation. Then, return to the vacation search tool to complete the process for each additional room. It is important to start from the beginning of the pricing process for each room you book. If all passengers are traveling together, please be sure to choose the same flights and hotel for each reservation.

If you confirm a reservation for one party and then find the hotel is sold out when booking the next room, email Funjet Vacations or contact your preferred travel professional. You can also contact Funjet Vacations or a travel professional to make special room requests.

Funjet Vacations offers group travel arrangements, with a minimum of 20 passengers and 10 hotel rooms. Passengers must depart from the same city, and your group must book travel 60 or more days prior to departure. Please contact your preferred travel professional for more assistance. Your travel professional can contact the Funjet Vacations' Group Department to book your vacation.

Funjet Vacations includes round-trip airport transfers in your vacation package for the any Mexican or Caribbean vacation that includes a hotel stay. Airport transfers refer to your round-trip transportation between the airport and hotel in your selected destination. These transfers are included for your convenience and offer you the best value and safest transportation options in these foreign destinations. Funjet Vacations works with the most reputable companies, known for their excellent service in these destinations, to provide you with air conditioning and other comforts during your transfer. These transfers cannot be removed from the package; however, you can upgrade your transfer if you want to go directly to your hotel with no stops. Click Add Activities on the Package Summary screen to open the Select Your Activities screen, and select a “non-stop add on” (if available) under Transfers. This add-on allows you to upgrade your transfer service for an additional charge.

Use the tips in the list below to search for the best vacation price.
      - Check the great specials available in the Hot Deals section. 
      - Plan your vacation as far in advance as possible. 
      - Compare midweek and weekend departure prices. 
      - Price morning departures and late departures to get a feel for off-peak pricing. 
      - Price a vacation with a weekend stay-over. 
      - Try to travel during non-peak times, if your schedule is flexible. 
      - Include the Funjet Vacations Pre-Travel Penalty Waiver (PTPW) protection in your itinerary when you purchase your vacation.  The PTPW provides a lowest advertised price guarantee.

When you price Funjet Vacations packages, you view live inventory. Because prices are based on many factors, including availability of rooms/room types, flights and demand for the packages, prices can fluctuate, even within minutes. As it is not uncommon for prices to fluctuate, Funjet Vacations suggests that you check out different flights or alternate dates for a lower fare that is still available. The only way to secure a vacation price is to pay for it in full.

After you complete a search and create your preferred travel itinerary, click Book This Vacation to open the Checkout screen. You apply payments in Step 3 of the checkout process.

Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the fees and surcharges. The web site includes these fees in all vacation prices that appear on the selection screens. Advertised Hot Deal or email prices do NOT include air and hotel taxes and fees. When you search using the vacation search tool, the prices you see in availability include the air and hotel taxes and fees when you book online. You can use Click here for more information on taxes and fees under the Total price in the Package Summary screen to review a description of included taxes and fees. In some foreign destinations, there may also be additional nominal fees not included in the vacation package price. These fees are due upon arrival and must be paid at the airport before departure. For a listing of these fees, see our Terms and Conditions.

The web site rejects a credit card if you enter the wrong information, the credit card is invalid, or the credit card exceeds its limit. If one of these situations occurs, you immediately receive an error message. Contact the Funjet Vacations Customer Care Center (1-888-558-6654) or your preferred travel professional for assistance.

Our system can only recognize your address if you enter it EXACTLY as it appears on your credit card billing statement. Please refer to your credit card billing statement, and try entering your address again. If you continue to receive the "cannot verify address" message, email Funjet Vacations. On the form, select "Problems verifying credit card address for payment" from the Subject drop-down menu. Funjet Vacations will contact you with further instructions.

When you confirm an online reservation, the web site automatically sends you an email confirmation to the email address you entered on the Checkout screen. In addition, within three days or less of full payment, Funjet Vacations sends an e-travel document to the email address you provided. The e-travel document can include confirmation numbers for hotel reservations and car rentals, destination information, dining options, contact information, and Funjet Vacations' policies. If you require another e-travel document due to lost email or email address change, please contact Funjet Vacations Customer Care Center (1-888-558-6654) or your preferred travel professional.

When you travel, you are required to provide identification to verify your identity as well as that of any of your traveling companions. For domestic travel (inside the U.S.), you need to carry a non-expired government-issued photo ID that matches the name on the reservation.

For international travel, for U.S. citizens, acceptable forms of proof of citizenship include:
     - Valid passport (required for Europe, Great Britain, Central America, and Belize)
     - Certified state-issued (not hospital-issued) birth certificate and a government-issued photo ID 
     - Certified naturalization certificate and a government-issued photo ID.

Married or divorced women, who travel under any name other than that printed on their documentation, must supply a marriage license and/or divorce decree (a copy is acceptable). In addition, special requirements apply to children traveling with only one parent or without parents.

For some international travel, countries may not permit entry without a valid return ticket and/or visa or other documentation. For example, travel to Central America or Belize may also require a visa. Please contact the local embassy or consulate for travel requirements and more information.

Important! As part of increased security measures, the U.S. government is implementing new passport requirements over the next few years. As of December 31, 2005, a passport or other accepted documentation is required for all air and sea travel to or from the Caribbean, Bermuda, Central and South America.

As of December 31, 2006, a passport or other accepted documentation is required for all air and sea travel to or from Mexico and Canada.

As of December 31, 2007, a passport or other accepted documentation is required for all air, sea, and land border crossings.

You cannot add passengers to a confirmed reservation online. Please contact the Funjet Vacations’ Customer Care Center (1-888-558-6654) or your preferred travel professional to assist you in changing your reservation and the conditions of the purchase.

Contact the Funjet Vacations’ Customer Care Center (1-888-558-6654) to cancel your reservation and request a refund.

For refund inquiries please use the contact information below:

Attention: Customer Services
PO Box 1460
Milwaukee, WI 53201
Fax: 414-351-2831

Click Find an Agent in the top menu bar to find an agent in your area.

The Funjet Vacations 500 Club designation is reserved for those agencies that have become experts on the destinations and resorts that Funjet Vacations offers. The 500 Club agencies not only sell more Funjet Vacations than anyone else, their extensive vacation planning expertise will help to ensure a wonderful travel experience for you and your family. Funjet Vacations encourages you to book with one of the 500 Club agencies, so that you may reap all of the benefits that come from working with a skilled, dedicated travel professional, and they provide the lowest prices Funjet Vacations has to offer.

If you forget your password, Funjet Vacations can send you a reminder via email by following the steps below:
1.  Click Sign In on the top navigation bar. The My Funjet Club page opens.
2.  Click Password Reminder on the right side of the page, under the Log in or Join Now box.
3.  Type your email in the Email field, and click Email Password. Funjet Vacations emails your My Funjet Club login information  to the email address you entered when you created your profile or confirmed your reservation.

Cookies are pieces of information that get stored on your computer when you visit or use various web sites. Cookies are not harmful to your computer; they simply "remember" information.

Although cookies do not harm your computer, it helps the efficiency of your computer if you "clean" or remove your computer's cookies periodically.

Follow the steps below to remove all Internet cookies from Microsoft Internet Explorer.

Note: If you do not use Microsoft Internet Explorer, you may need to use different steps to remove cookies from your browser application.
1.  Open Microsoft Internet Explorer.
2.  Click Tools on the top navigation bar to expand the Tools drop-down menu.
3.  Click Internet Options at the bottom of the Tools drop-down menu. Your computer defaults to open the Internet Options dialog box and displays the General tab.
4.  On the General tab, click Delete Cookies in the Temporary Internet files group box. Microsoft Internet Explorer automatically displays a pop-up box to confirm that you want to delete the Internet cookies. Click OK. 
5.  Click OK to close the Internet Options dialog box.

When you search for or book a vacation package, you may receive an error message. Typically, error messages appear if the system is busy or if there are network communication problems. If you receive an error, attempt the action again in a few minutes or at a time when the system might be less busy.

If you continue to receive an error message after several attempts, email Funjet Vacations. Include as much information as you can, including origin and destination cities, travel dates, number of adult and child (ages 1-17) passengers, hotel preference, the specific error message, and the step in the process where the message appears.