Overview
The look; the mood; the moment; everything is possible for guests staying at this distinctive Mexican getaway. Fusing contemporary and traditional designs with local flair, guests can relax on plush Balinese-style beds by one of the infinity pools, dine at alluring restaurants, indulge the senses with a refreshing treatment at the personal YHI Spa, dance the night away at one of the dynamic night clubs and bars or relax on the beach with a tropical drink. Inviting and inspiring, this hotel provides the perfect setting for upscale adult vacations.
HOTEL OVERVIEW
Number of Floors 11
Elevators Yes
Number of Rooms 433
Year Built 1989
Last Renovation 2006
Renovations/Important Information:
complete hotel renovation after hurricane Wilma in 2006.
Check-in Time 3:00 PM
Check-out Time 12:00 AM
Check-in Minimum Age 18
Atmosphere Both Active and Relaxed
Hotel Appeals To All Groups HOTEL AMENITIES
Non-Smoking Rooms Available All Rooms
On-Site Shopping Gift Shop
Room Service Available Yes
Room Service Hours 24 Hours
Babysitting Services Available Yes, Fees May Apply
Babysitting Service Types
On-Site
Rollaway Beds Yes, Fees May Apply
Cribs Yes, Complimentary
24-Hour Front Desk Yes
Wake Up Calls All Rooms
Concierge Yes
Porter/Bellhop Available Yes
Baggage Check Available Yes, Complimentary
Courtesy Room Yes, Complimentary
Safety Deposit Box Available Yes, Complimentary
Business Services On-Site Yes, Fees May Apply
Description of Business Center:
Internet Access Terminal Yes, Complimentary
Pets Allowed (restrictions may apply) Yes, Fees May Apply
Housekeeping Daily
Laundry Service Yes, Fees May Apply
Laundry Service Type Valet
Self Parking Yes, Complimentary
Valet Parking Yes, Complimentary
Primary Airport Name CUN
Distance to Primary Airport
Within 15 miles (24km)
Secondary Airport Name MID
Distance to Secondary Airport
More Than 60 miles (96km) HOTEL POLICIESHotel Cancellation Policy: *Cancellations made inside of 20 to 8 days prior to arrival or no shows incur 50 percent penalty and applicable product penalties. (Dec 23, 2009- Jan 2, 2010) (Dec 23, 2010 - Jan 2, 2011) *Cancellations made inside of 7 days prior to arrival or no shows incur full stay penalty and applicable product penalties. (Dec 23, 2009- Jan 2, 2010) (Dec 23, 2010 - Jan 2, 2011) *Cancellations made inside of 6 days prior to arrival or no shows incur 2 night penalty and applicable product penalties. (Jan 3, 2010- Apr 4, 2010) (Jan 3, 2011 - Apr. 4, 2011) *Cancellations made inside of 1 days prior to arrival or no shows incur 2 night penalty and applicable product penalties. *Cancellations made inside of 2 days prior to arrival or no shows incur 1 night penalty and applicable product penalties. (Valid through Dec 22, 2009) (Apr 5, 2010 - Dec 22, 2010) (Apr 5, 2011 - Dec 22, 2011) Length-of-Stay Policy: Minimum night stay: None Hotel Deposit Requirements: A credit card imprint and photo I.D. will be required at check-in for telephone and incidental charges. Hotel Spring Break Policy: Information is not available at this time. Contact the hotel for current policies Room Taxes: Percent included in vacation price Check-in/Check-out: 3:00 PM check-in 11:00 AM check-out Minimum check-in age is 18 year round.
ADDRESS
ME CANCUN
Boulevard Kukulcan KM 12
Cancun, QR
Mexico
LOCATIONOceanfront, thirty minutes from downtown. 20 minutes from the Cancun International Airport
Room Accommodations
Deluxe Lagoon View
Bedding options available:
1 king or 2 double beds
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Shower only
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
On-command/pay-per-view movies All rooms
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Fully-stocked minibar Yes, fees may apply
ADDITIONAL AMENITIESiPod docking station, free DVD library on request
ROOM POLICIESOccupancy limits - 3 adults, 2 children, 4 total Maximum of 2 children through age 12 stay free in existing bed with at least 1 adult.
Loft Suite
Bedding options available:
1 king bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Tub & shower
Private hot tub/jacuzzi All rooms
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
On-command/pay-per-view movies All rooms
Newspaper delivery Daily
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Fully-stocked minibar Yes, fees may apply
Room opens to balcony/patio
NoneAll Rooms
Outdoor furniture
Yes ADDITIONAL AMENITIESAll rooms include terrace with Bali Bed, jacuzzi, priority reservation at SPA, priority reservations at restaurants, and Experience Manager Service, The Level Lounge access, welcome amenities, special amenities in room,jacuzzi, vanity mirror, bathrobe, slippers, turn down service, iron and ironing board, plasma TV with remote control, satellite TV, international direct dial telephone, high speed internet access (fees apply), lap top sized safe deposit box, hair dryer, fully stocked mini fridge, aroma therapy menu, 24 hour room service, priority in Bali bed reservation.
ROOM POLICIESOccupancy limits - 2 adults, 0 children, 2 total Children are not allowed in this category.
Luxury Ocean Front
Bedding options available:
1 king or 2 double beds
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Shower only
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
On-command/pay-per-view movies All rooms
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Fully-stocked minibar Yes, fees may apply
ROOM POLICIESOccupancy limits - 3 adults, 2 children, 4 total Maximum of 2 children through age 12 stay free in existing bed with at least 1 adult.
Passion Suite
Bedding options available:
1 king bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Shower only
Private hot tub/jacuzzi All rooms
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
On-command/pay-per-view movies All rooms
Newspaper delivery Daily
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Refrigerator in room All rooms
Fully-stocked minibar Yes, fees may apply
Room opens to balcony/patio
NoneAll Rooms
Outdoor furniture
Yes ADDITIONAL AMENITIESContemporary ocean-view hotel suite. Equipped with a plasma satellite TV, MP3 dock facility, free wi-fi internet access, direct dial telephone, a welcome amenity and exclusive amenities in the room. Fully stocked minibar includes water, juices, sodas and beer. Bathrobe and slippers, aromatherapy menu, vanity mirror, hair dryer, iron and ironing board, laptop-sized safe deposit box and coffeemaker. Guests receive the attention and service of the dedicated Aura Managers throughout their stay and preferential reservations for dining, Yhi Spa and poolside Bali beds. Guests also enjoy access to The Living Room. Turn-down service is offered.
ROOM POLICIESOccupancy limits - 2 adults, 0 children, 2 total Children are not allowed in this category.
Premium Oceanview
Bedding options available:
1 king or 2 double beds
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Shower only
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
On-command/pay-per-view movies All rooms
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Fully-stocked minibar Yes, fees may apply
ROOM POLICIESOccupancy limits - 3 adults, 2 children, 4 total Maximum of 2 children through age 12 stay free in existing bed with at least 1 adult.
The Level Lagoon
Bedding options available:
1 king bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Shower only
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
On-command/pay-per-view movies All rooms
Newspaper delivery Daily
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Refrigerator in room All rooms
Fully-stocked minibar Yes, fees may apply
ADDITIONAL AMENITIESAll rooms include priority reservation at SPA, priority reservations at restaurants, and Experience Manager Service, The Level Lounge access, welcome amenities, special amenities in room, vanity mirror, bathrobe, slippers, turn down service, iron and ironing board, plasma TV with remote control, satellite TV, international direct dial telephone, high speed internet access, iPod dock and free iPod rental, lap top sized safe deposit box, hair dryer, fully stocked mini fridge, aroma therapy menu, 24 hour room service, priority in Bali bed reservation.
ROOM POLICIESOccupancy limits - 3 adults, 0 children, 3 total Children are not allowed in this category.
The Level Ocean
Bedding options available:
1 king bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Shower only
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
On-command/pay-per-view movies All rooms
Newspaper delivery Daily
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Fully-stocked minibar Yes, fees may apply
ADDITIONAL AMENITIESAll rooms include priority reservation at SPA, priority reservations at restaurants, and Experience Manager Service, The Level Lounge access, welcome amenities, special amenities in room, vanity mirror, bathrobe, slippers, turn down service, iron and ironing board, plasma TV with remote control, satellite TV, international direct dial telephone, high speed internet access (fees apply), iPod dock, lap top sized safe deposit box, hair dryer, fully stocked mini fridge, aroma therapy menu, 24 hour room service, Bali bed reservation.
ROOM POLICIESOccupancy limits - 3 adults, 0 children, 3 total Children are not allowed in this category.
The Level Suite
Bedding options available:
Room 1: 1 king bed
Room 2: 2 double beds
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Shower only
Private hot tub/jacuzzi All rooms
Robes All rooms
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
In-room safe All rooms
Internet terminal within the room available Yes, complimentary
Kitchen in room Kitchenette
Kitchen includes:
Fully-stocked minibar Yes, fees may apply
Room opens to balcony/patio
NoneAll Rooms
Outdoor furniture
Yes ADDITIONAL AMENITIESME Cancun Hotel and Resort offers this palatial two-bedroom, two-bath, ocean-view suite. kitchen, dining area, private terrace and jacuzzi. Equipped with a plasma satellite TV, MP3 dock facility, free wi-fi internet access, direct dial telephone, a welcome amenity and exclusive amenities in the room. Fully stocked minibar includes water, juices, sodas and beer. Bathrobe and slippers, aromatherapy menu, vanity mirror, hair dryer, iron and ironing board, laptop-sized safe deposit box and coffeemaker. Guests receive the attention and service of the dedicated Aura Managers throughout their stay and preferential reservations for dining, Yhi Spa and poolside Bali beds. Guests also enjoy access to The Living Room. Turn-down service is offered and room service is available 24 hours a day.
ROOM POLICIESOccupancy limits - 3 adults, 0 children, 3 total Children are not allowed in this category.
 Sample Guestroom
ROOM CATEGORIES AVAILABLE:
Please check availability for your preferred travel dates. Room categories may not be available at all times.
Dining & Entertainment
DINING
Number of Restaurants On Site: 4
Salt-Mediterranean Restaurant - One place, two culinary experiences
Silk - Asian Bistro - A la Carte Asian fusion, Sushi, and Tepanyaki, open for dinner
Outdoor Grill and Snack - Casual lunch
Signature Beach Club Restaurant - International buffet for breakfast, lunch, dinner international cuisine A la Carte
Number of Lounges/Bars On Site: 5
Lobby bar
Pool Swim-up Bar
Snack Bar
Adults only Pool Bar
Signature Beach Club Bar
ENTERTAINMENT
Entertainment On Site
No First Attraction Served
La Isla Shopping Mall First Attraction Shuttle Service
No Distance to First Attraction
Within 1 mile
Second Attraction Served
Isla Mujeres Second Attraction Shuttle Service
No Distance to Second Attraction
Within 15 miles Third Attraction Served
X-Caret Water Park Third Attraction Shuttle Service
No Distance to Third Attraction
More than 15 miles
Fourth Attraction Served
Chichen Itza Mayan Ruins
Fourth Attraction Shuttle Service
No
Distance to Fourth Attraction
More than 15 miles
CASINO
Distance to Casino
None
Recreation & Activities
***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Activities/Tour Desk
Yes
Beach Type
Public
Beach Access
Direct
Description of Pools:
1 private pool in Spa
1 Infinity Pool
1 Adults Only Pool
1 Main Pool with Water Ritual
Number of Swimming Pools
4
Number of Wading Pools
1
Adult Outdoor Pools Are Heated
None
Swim-up Pool Bars
Yes
Non-Motorized Water Sports Available
Yes, Fees May Apply
Motorized Water Sports Available
Yes, Fees May Apply
Bookable through external company.
Gameroom/Arcade On Site
No
Children's Activity Program
No
Children's Play Area
No
Bike Rental On Site
No
Moped Rental On Site
No
Tennis Courts Available
No
Number of Tennis Courts On Site
0
Number of Lighted Tennis Courts On Site
0
Tennis Equipment Rental Available
No FITNESS & SPA FACILITIES
Fitness Center
Yes, Complimentary
Hot Tubs/Jacuzzis - Indoor
1
Hot Tubs/Jacuzzis - Outdoor
0
Sauna Available
Yes, Fees May Apply
Spa Available
Yes, Fees May Apply
Steam Room Available
Yes, Fees May Apply WEDDING SERVICES
Wedding Services On Site
Yes
Wedding coordinator. Wedding Packages available. Weddings on-site. GOLF AMENITIES
Golf Course On Site
No
Distance to Off Site Golf Course
Within 5 miles
Off Site Golf Shuttle
No
Photos
Select a thumbnail to view a larger image.
Current PromotionsKids Stay Free
Valid Booking Dates: Jan 1, 2009-Dec 1, 2011
Valid Travel Dates: Jan 1, 2009-Dec 1, 2011
-Deluxe Lagoonview, Premimum Oceanview, Luxury Oceanfront, The Level Lagoon and The Level Ocean:
Guests are allowed to have up to 2 kids 12 and younger stay free of charge when sharing a guestroom with 1 adult!
This promotion is automatically included when you book your vacation. Restrictions may apply.
Honeymoon Welcome Gift
Valid Booking Dates: Jan 1, 2009-Dec 22, 2011
Valid Travel Dates: Jan 1, 2009-Dec 22, 2011
Guests celebrating their honeymoon with us will receive petite fours and bottle of champagne.
To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Proof of marriage must be provided at check-in.
Valid through Dec. 22, 2010
*********************************************************************
Guests celebrating their honeymoon with us will receive a special amenity upon arrival.
To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Proof of marriage must be provided at check-in.
Valid Dec. 23, 2010 - Dec. 22, 2011
CURRENT PROMOTIONS KEY
 = Food  = Honeymoon  = Family  = Savings
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