Overview
An enchanting, adults-only boutique resort, Royal Hideaway Playacar appeals to couples, luxury travelers, newlyweds and guests looking to tie the knot. Boasting a wide selection of gourmet restaurants, exciting activities, nightly entertainment, luxurious accommodations and a state-of-the-art spa facility, this lavish resort is one of the Leading Hotels of the World. Combining rich traditions of service with an atmosphere of elegance and sophistication, Royal Hideaway Playacar sets the scene for romantic Mexican vacations.
HOTEL OVERVIEW
Number of Floors 3
Number of Rooms 200
Year Built 1998
Renovations/Important Information: ***Important Information For Our Guests*** Children under 13 years of age are not permitted at the hotel.
Check-in Time 3:00 PM
Check-out Time 12:00 PM
Check-in Minimum Age 18
Adults Only Yes
Atmosphere Both Active and Relaxed
Hotel Appeals To Couples HOTEL AMENITIES
Non-Smoking Rooms Available All Rooms
Handicap Accessible Hotel Yes
On-Site Shopping Gift Shop
Room Service Available Yes
Room Service Hours 24 Hours
24-Hour Front Desk Yes
Wake Up Calls All Rooms
Concierge Yes
Porter/Bellhop Available Yes
Baggage Check Available Yes, Complimentary
Courtesy Room Yes, Fees May Apply
Safety Deposit Box Available Yes, Complimentary
Business Services On-Site Yes, Fees May Apply
Description of Business Center: Meeting Facilities Business Center Internet Cafe
Internet Access Terminal Yes, Fees May Apply
Housekeeping Daily
Laundry Service Yes, Fees May Apply
Laundry Service Type Valet
Self Parking Yes, Fees May Apply
Valet Parking Yes, Complimentary
Primary Airport Name CUN
Distance to Primary Airport
Within 30 miles (48km) HOTEL POLICIESHotel Cancellation Policies: Cancellations made inside 3 days prior to arrival incur a 1 night penalty and applicable product penalties. (Jan 4, 2010 - Dec 22, 2010) (Jan 3, 2011 - Dec 22, 2011) Any cancellations made for travel Dec 23, 2010 - Jan 3, 2011 and Dec 23, 2011 - Jan 3, 2012 incur a Full Stay penalty and applicable product penalties. No Shows incur a 2 night penalty and aplicable product penatlies. Length-of-Stay Policies: Minimum night stay: 5 nights (Dec 24, 2010 - Dec 31, 2010) (Dec 24, 2011 - Dec 31, 2011). Valid for all room categories. Minimum night stay: 3 nights (Jan 4, 2010 - Dec 23, 2010) (Jan 1, 2011 - Jan 2, 2011) (Jan 3, 2011 - Dec 23, 2011) (Jan 1, 2012 - Jan 3, 2012). Valid in the following room categories: Luxury Royal Romance, Luxury Royally Luxurious, Luxury Royal Relaxation, and Luxury Royal Memories. Hotel Deposit Requirements: A credit card imprint or cash deposit is required at time of check-in for telephone and incidental charges. Hotel Spring Break Policy: Individual student bookings are accepted. A deposit of $200 dollars per person cash or credit card will be charged at check in. Student groups must be booked through the group department and will require a chaperone and refundable deposit. Guest Information Policy: Any guest complaints must be submitted within 45 days of check-out date. Room Taxes: Included in vacation price Service Charges: Included in vacation price Check-in/Check-out: 3:00 PM check-in 12:00 PM check-out Minimum check-in age is 18 year round
ADDRESS
Royal Hideaway Playacar Lote Hotelero 6 Mz. 6 Cir Y Fracc. Playacar Playa Del Carmen, Quintana Roo, MEXICO
LOCATIONPlaya del Carmen - Beach
Room Accommodations
Exclusive, upscale and distinctive to a tee, premiere guestrooms and suites ensure couples, luxury travelers and spa enthusiasts alike enjoy unforgettable visits to Royal Hideaway Playacar. Tucked away from the roads in a private gated community, Royal Hideaway Playacar provides a distinctive level of privacy and intimate relaxation. Romantic and refined, each immaculate guestroom features a spacious marble bathroom featuring a hydro-massage bathtub and shower; satellite television with a remote control; a DVD stereo system with a CD player; all-inclusive access to Royal Hideaway Playacar’s inspired selection of restaurants, bars and activities and 24-hour in-room dining that ensures guests never have to leave their room.
Luxury
Bedding options available: 2 Queen beds or 1 King bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Tub & shower
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
Modem/dataport connection Yes, complimentary
In-room safe All rooms
Internet terminal within the room available Yes, fees may apply
Fully-stocked minibar Yes, complimentary
Room opens to balcony/patio
All Rooms
ROOM POLICIESOccupancy limits - Maximum 3 adults, 0 child, 3 total
Luxury Oceanview
Bedding options available: 1 King bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Tub & shower
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
VCR player available All rooms
DVD player available All rooms
In-room safe All rooms
Internet terminal within the room available Yes, fees may apply
Fully-stocked minibar Yes, complimentary
Room opens to balcony/patio
All Rooms
ROOM POLICIESOccupancy limits - Maximum 3 adults, 0 child, 3 total
Luxury Royal Memories
Bedding options available: 2 Queen beds or 1 King bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Tub & shower
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
In-room safe All rooms
Internet terminal within the room available Yes, fees may apply
Fully-stocked minibar Yes, complimentary
Room opens to balcony/patio
All Rooms
ADDITIONAL AMENITIESThis category is the same room category as Luxury, with these extra features: - a special gift -Bulgari amenities -terry towel bathrobe embroidered with the RH insignia, -a royal dinner on the beach -photograph in a classical Mexican pewter frame -A Mayan cultural tour (choice between Chichen Itza or Tulum/Xel-Ha)
ROOM POLICIESOccupancy limits - 3 adults, 0 children, 3 total
Luxury Royal Relaxation
Bedding options available: 2 Queen beds or 1 King bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Tub & shower
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
In-room safe All rooms
Internet terminal within the room available Yes, fees may apply
Fully-stocked minibar Yes, complimentary
Room opens to balcony/patio
All Rooms
ADDITIONAL AMENITIESThis category is the same room category as Luxury, with these extra features: -Spa Gift from Talgo products -1 hour royal spa experience featuring 25 minutes massage and 25 minutes to choose manicure or pedicure -A Royal night turn down
ROOM POLICIESOccupancy limits - 3 adults, 0 children, 3 total
Luxury Royal Romance
Bedding options available: 2 Queen beds or 1 King
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Tub & shower
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
In-room safe All rooms
Internet terminal within the room available Yes, fees may apply
Fully-stocked minibar Yes, complimentary
Room opens to balcony/patio
All Rooms
ADDITIONAL AMENITIESThis category is the same room category as Luxury, with these extra features: -chocolate strawberry tuxedos -a bottle of Moet champagne -terry towel bathrobe embroidered with the RH insignia, -a royal dinner on the beach, -Bulgari amenities.
ROOM POLICIESOccupancy limits - 3 adults, 0 children, 3 total
Luxury Royally Luxurious
Bedding options available: 2 Queen beds or 1 King bed
Air conditioning All rooms
Alarm clock/radio All rooms
Coffee/tea maker All rooms
Telephones All rooms
Tub and/or shower Tub & shower
Hairdryer All rooms
Iron/ironing board All rooms
Television All rooms
Cable/satellite television All rooms
DVD player available All rooms
In-room safe All rooms
Internet terminal within the room available Yes, fees may apply
Fully-stocked minibar Yes, complimentary
Room opens to balcony/patio
All Rooms
ADDITIONAL AMENITIESThis category is the same room category as Luxury, with these extra features: -bottle of Moet champagne -terry towel bathrobe embroidered with the RH insignia, -a specially prepared lobster dinner -Bulgari amenities
ROOM POLICIESOccupancy limits - 3 adults, 0 children, 3 total
 Sample Guestroom
ROOM CATEGORIES AVAILABLE:
Please check availability for your preferred travel dates. Room categories may not be available at all times.
Dining & Entertainment
Located in a storybook setting fronting the azure waters of the Mexican Caribbean, Royal Hideaway Playacar offers spectacular dining options catering to the finest of culinary palates. At the Royal Hideaway Playacar, gourmet restaurants serve award-wining cuisines ranging from Japanese and Pan Asian fare to authentic Mexican and Italian delicacies. Popular bars also provide ample entertainment including dazzling dinner theatre, an upbeat piano bar and high tea served daily. A prestigious member of the Leading Hotels of the World, Royal Hideaway Playacar caters to couples, luxury travelers and adults seeking first class, all-inclusive privileges from sun up to sun down.
DINING
Number of Restaurants On Site: 6
• Las Ventanas – Featuring exquisite gourmet cuisine and a new extensive wine cellar. Offering the Chef's Table which offers exquisite dining by Raul Vaquerizo who was awarded one of the top 8 chefs in Mexico. • Spices - Majestically overlooking the Caribbean, this restaurant combines flavors of the islands with authentic Mexican cuisine. Fresh fish, seafood and local fare are the specialties on this menu. • Palazzo – Traditional Italian favorites in innovative European cuisine mark this restaurant in its elegant and charming atmosphere. • Azia – A menu designed and executed by chefs from Thailand, featuring delicacies from the region as well as other Asian cuisines. • The Grill – A romantic al fresco setting compliments a chef’s selection of grilled fare. • Club Royale – Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater. • The Deck – Features an array of traditional finger foods, sandwiches and local favorites just steps from the pool and beach.
Each of the restaurants at Royal Hideaway Playacar observes a dress code of casual elegance. Men are required to wear collared shirts, long pants and closed shoes for dinner. Reservations are required. All dining facilities serve a la carte.
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
Number of Lounges/Bars On Site: 3
• Bar Allegria – Casual elegance and a relaxed atmosphere are traits of this ideal place to enjoy great conversation or an end to the day. • Piano Bar - After a hard day of relaxing by the pool or at the spa, take a moment to enjoy live piano music. • High Tea - Enjoy a glass of fine sparkling wine, international coffee, tea and your choice of canapes, finger sandwiches and pastries.
ENTERTAINMENT
Entertainment On Site
Yes

Recreation & Activities
Fronting the pristine blue waters of the Mexican Caribbean, the adults-only Royal Hideaway Playacar caters to spa-lovers, couples and luxury travelers seeking first-class accommodations and unforgettable fun. Nearby the shops, dining and entertainment of Riviera Maya’s famed 5th Avenue, guests of Royal Hideaway Playacar enjoy world-class services including a full-service spa, a professionally-staffed fitness center, a PADI Scuba Diving Center and sparkling pools. Couples looking to tie the knot or celebrate their honeymoon are also in for a treat with Royal Hideaway Playacar’s selection of romantic and lavish wedding and newlywed packages. Providing immaculate, personalized services in a stunning tropical hideaway, Royal Hideaway Playacar is an adults-only oasis of luxury.
***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Activities/Tour Desk
Yes
Beach Type
Secluded
Beach Access
Direct
Description of Pools: 2 Swimming pools and 4 relaxation pools
Number of Swimming Pools
6
Number of Wading Pools
0
Adult Outdoor Pools Are Heated
None
Swim-up Pool Bars
No
Non-Motorized Water Sports Available
Yes, Complimentary
Kayaking, snorkeling, windsurfing
Motorized Water Sports Available
Yes, Fees May Apply
Gameroom/Arcade On Site
No
Children's Activity Program
No
Children's Play Area
No
Bike Rental On Site
Yes, Complimentary
Moped Rental On Site
No
Tennis Courts Available
Yes, Complimentary
Number of Tennis Courts On Site
2
Number of Lighted Tennis Courts On Site
2
Tennis Equipment Rental Available
Yes, Complimentary FITNESS & SPA FACILITIES
Fitness Center
Yes, Complimentary
Hot Tubs/Jacuzzis - Indoor
1
Hot Tubs/Jacuzzis - Outdoor
0
Sauna Available
Yes, Complimentary
Spa Available
Yes, Fees May Apply
Steam Room Available
Yes, Complimentary WEDDING SERVICES
Wedding Services On Site
Please contact Diana Manrique, our Wedding Coordinator at Royal Hideaway Playacar. Tel: 01152-984-873-4500 ext 8355 or email her at: weddings@mx.occidentalhotels.com. GOLF AMENITIES
Golf Course On Site
No
Distance to Off Site Golf Course
Within 1 mile
Off Site Golf Shuttle
No
Photos
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Current PromotionsFree Golf
Valid Booking Dates: Nov 5, 2009-Apr 29, 2010
Valid Travel Dates: Dec 23, 2009-Apr 30, 2010 Guests staying 4-6 nights will receive 1 free round of Playacar Golf Club per person, per stay. Includes transportation to and from the golf course (subject to availability), beverages, snacks consumed at the course & shared cart. Free round is non-transferable and non-refundable.
Guests staying 7 nights or more will receive 2 free rounds of Playacar Golf Club per person, per stay. Includes transportation to and from the golf course (subject to availability), beverages, snacks consumed at the course & shared cart. Free round is non-transferable and non-refundable.
Guests that do not golf may substitute their free round for a 45 minute massage per person, per stay.
This promotion is automatically included when you book your vacation. Restrictions may apply.
Offer is NOT valid during the following travel dates: Jan 1, 2010 - Jan 3, 2010
Guests may reserve tee times with Guest Services on property. Tee times can be reserved up to 90 days prior to arrival, please email cservices@mx.occidentalhotels.com
Valid only for double occupancy. May be combined with all other offers. All travel must be within valid travel dates. Group restrictions may apply.
All Inclusive Amenities
Valid Booking Dates: Jan 1, 2010-Jan 3, 2012
Valid Travel Dates: Jan 1, 2010-Jan 3, 2012 The all-inclusive program includes the following amenities: -All meals and snacks -Fruit Plate in room upon arrival -Premium alcoholic beverages, juices and soft drinks -Wine served at meals -A la carte dinners in specialty restaurants (booking required) -24 hour limited room service -Free wireless internet throughout the property and free internet connection -Library/DVD Video Library -Daily activities program, including basketball, volleyball, aerobics -Fitness Center (aerobics, weights, jacuzzi, sauna, yoga etc..) -Sports - tennis, basketball, volleyball, ping-pong, darts, cooking classes, and bicycles -Theme parties and nightly entertainment -Non-motorized watersports (kayaks, snorkeling equipment, water polo, aqua aerobics, windsurfing, and boogie boards. -Towel Service and beach and pool chairs -All taxes and gratuities
Honeymoon Welcome Gift
Valid Booking Dates: Jan 1, 2010-Jan 2, 2011
Valid Travel Dates: Jan 1, 2010-Jan 2, 2011 Honeymooners staying a minimum of 3 nights with proof of marriage, properly noted reservations with "Honeymoon" and coordinated with Guest Services at time of check-in will receive: -Personalized Royal Hideaway Check-in reception -Complimentary bottle of congratulatory champagne upon arrival -Romantic breakfast in bed -Royal recognition in the Royal Journal -Special nightly turn-down service -Room upgrade at time of check-in (based on availability)
Note: All services & items are one per couple, per stay.
To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Proof of marriage must be provided at check-in.
-Additional wedding packages are available for an additional cost.
CURRENT PROMOTIONS KEY
 = Food  = Honeymoon  = Family  = Savings
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