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An enchanting, adults-only boutique resort, Royal Hideaway Playacar appeals to couples, luxury travelers, newlyweds and guests looking to tie the knot. Boasting a wide selection of gourmet restaurants, exciting activities, nightly entertainment, luxurious accommodations and a state-of-the-art spa facility, this lavish resort is one of the Leading Hotels of the World. Combining rich traditions of service with an atmosphere of elegance and sophistication, Royal Hideaway Playacar sets the scene for romantic Mexican vacations.
Location: Playa del Carmen - Beach
  • Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
  • The Municipality of Solidaridad will be charging an Eco Tax of 10.00 Mexico Pesos (approx. $0.55 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • Current Renovations: Description:

    Important Information For Our Guests-Children under 13 years of age are not permitted at the hotel.

     

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.

CUSTOMER SERVICE:  Complaint cutoff is 45 days from date of guest's check-out




Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   14 Days prior to arrival. 
    Late Cancellation Penalty: 1 Night
    Applies: Sunday - Saturday(12/21/2017 - 12/25/2017)

  • Cancun, Mexico (CUN): 30 miles
  • Year Built: 1998
  • Accessible rooms: 4
  • Floors: 3
  • Total rooms: 200

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
    Close Close
  • Accessible rooms
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children not allowed
  • Concierge desk
  • Elevators Not Available
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Bell staff/porter
  • Bicycle rentals
  • Business services†
  • Children not allowed
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
  • Please contact our Wedding Coordinator at Royal Hideaway Playacar. Tel: 01152-984-873-4500 ext 8355 or email at: weddings@mx.occidentalhotels.com.
  • Business Services†
  • Internet Access†

† Fees may apply

Luxury


Bedding – 1 King bed or 2 double beds

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

This is an adults only property, no children are allowed.

Additional Amenities-

Bathroom with hydro-massage bathtub and shower.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Oceanview


Bedding –  1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

This is an adults only property, no children are allowed.

Additional Amenities- Bathroom with hydro-massage bathtub and shower.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • CD player
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Junior Suite


Bedding –  1 King Bed

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

This is an adults only property, no children are allowed.

Additional Amenities- Bathroom with hydro-massage bathtub and shower.

View- Garden view

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • CD player
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone

Luxury Royal Romance


Bedding – 1 King bed or 2 double beds

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

This is an adults only property, no children are allowed.

Additional Amenities- Chocolate strawberry tuxedos
-Bottle of Moet champagne
-Terry towel bathrobe with RH insignia,
- (1) Royal dinner on the beach,
-Bulgari amenities.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Royally Luxurious


Bedding – 1 King bed or 2 double beds

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

This is an adults only property, no children are allowed.

Additional Amenities- Bottle of Moet champagne
-Terry towel bathrobe with RH insignia
-Specially prepared lobster dinner
-Bulgari amenities

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Royal Memories


Bedding – 1 King bed or 2 double beds

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

This is an adults only property, no children are allowed.

Additional Amenities-

-Bulgari amenities
-Terry towel bathrobe with RH insignia,
-(1) Royal dinner on the beach
-Photograph in a classical Mexican pewter frame.
-(1) Mayan cultural tour -choice between Chichen Itza or Tulum/Xel-Ha.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV

Luxury Royal Relaxation


Bedding – 1 King bed or 2 double beds 

Occupancy limits - Maximum 3 adults, 0 children, 3 total.

This is an adults only property, no children are allowed.

Additional Amenities- Spa gift from Talgo products
-(1) hour royal spa experience featuring 25 minute massage and 25 minute manicure or pedicure
-A Royal night turn down

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Telephone
  • TV


† Fees may apply
Various Lounges/Bars

• Bar Allegria – Casual elegance and a relaxed atmosphere are traits of this ideal place to enjoy great conversation or an end to the day.
• Piano Bar - After a hard day of relaxing by the pool or at the spa, take a moment to enjoy live piano music.
• High Tea - Enjoy a glass of fine sparkling wine, international coffee, tea and your choice of canapes, finger sandwiches and pastries.


Various Restaurants

• Las Ventanas – Featuring exquisite gourmet cuisine and a new extensive wine cellar. Offering the Chef's Table which offers exquisite dining.
• Spices - Majestically overlooking the Caribbean, this restaurant combines flavors of the islands with authentic Mexican cuisine. Fresh fish, seafood and local fare are the specialties on this menu.
• Palazzo – Traditional Italian favorites in innovative European cuisine mark this restaurant in its elegant and charming atmosphere.
• Azia – A menu designed and executed by chefs from Thailand, featuring delicacies from the region as well as other Asian cuisines.
• The Grill – A romantic al fresco setting compliments a chef’s selection of grilled fare.
• Club Royale – Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater.
• The Deck – Features an array of traditional finger foods, sandwiches and local favorites just steps from the pool and beach.

For he Grill and Spices - jeans and sandals are permitted.  No flip flops or beachwear.  Women are permitted to wear dress sandals. 

All other restaurants at Royal Hideaway Playacar observes a dress code of casual elegance. Men are required to wear collared shirts, long pants and closed shoes for dinner.

All restaurants have the right to deny access if the dress code is not fully met. 

Reservations are required. All dining facilities serve a la carte. Some restaurants may only operate on select schedules. Reservations are required for dinner at all restaurants.

The Chef's Table dining experience is optional.  Additional cost does apply.  

Consult the hotel upon arrival for hours of operation, reservation policies and dress code.


  • Bike rental
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Indoor Hot Tub
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    Kayaking, snorkeling, windsurfing
  • Pool
    There are 6 pools on site. 2 Swimming pools and 4 relaxation pools
  • Sauna
  • Spa†
  • Steam bath
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
    • Available equipment
  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
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Funjet Promotions


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Enjoy $500 in Resort Discounts!
Travel Dates:
Now - 12/25/2019  
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Enjoy $500 in Resort Discounts!

Enjoy incredible discounts up to 25% on services and facilities at our resorts! Discounts will be applied to Spa Treatments, Tours, Gift Shops, and much more.

Important Information: Discounts are only applicable up until the stated limit is reached and may not be combinable with any other offers or promotions. Resort discounts are per room, per stay, have no cash value and no unused portion will be refunded. Additional restrictions may apply. Promotion is subject to change without prior notice.

Valid Booking Dates: Now - 12/25/2019

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon "Wedded Bliss" Package
Travel Dates:
Now - 12/20/2017  
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Honeymoon "Wedded Bliss" Package

This complimentary* package includes:      
      
Welcome Letter and recognition in the “Royal Journal”      

Fresh fruit platter and bottle of sparkling wine in-room upon arrival      

Nightly turn-down service      

Breakfast in bed with Mimosas one (1) morning during the stay (Reservations must be made in advance with concierge).      

10% discount** on all spa treatments (products not included)      
      
To receive this offer, just enter "WEDDED BLISS" in the Special Service Request section during check-out or call our Customer Care Center and we will be
happy to make the notation for you. Failure to enter “WEDDED BLISS” in the special service request section will result in not receiving this value add.      
      
      
*3 night minimum stay required to add this package to your stay. Honeymoon or Anniversary package must be requested in advance/at time of booking. **10% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer. Offer subject to change and can be withdrawn at any time without prior notice. Certain restrictions may apply. Not responsible for errors or omissions.      

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Inclusions
Travel Dates:
Now - 12/20/2017  
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All Inclusive Inclusions

All Inclusive Inclusions:      
* All meals, snacks, and beverages      
* 24 hour room service with light fare menu      
* Tennis courts      
* Fitness Center      
* Organized activities and sports: cycling, shuffleboard, bocce ball, kayaking, sailing, windsurfing and water aerobics      
* WI-FI Internet Connection      
* Nightly Entertainment      
      
Important Information: Please note a la carte restaurants require reservations, formal dress code, and are limited to one reservation per day.All reservations are subject to availability. Inclusions are subject to change without prior notice. See hotel for additional information      

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.

Lote Hotelero 6 Mz. 6  
Cir Y Fracc. Playacar Playa Del Carmen, Quintana R  77710
MEXICO

Experiences

Active/Adventure, Adults Only, All Inclusive, Beach, Dining, Diving, Golf, Luxury, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
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