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KM 300 CARRETERA FEDERAL CHETUMAL-PTO JUAREZ  
PLAYA DEL CARMEN, Riviera Maya, QR 77710
MEXICO

4 of 5 stars

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Based on 9878 reviews
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Reminiscent of a charming Mayan village, this fetching Mexican hideaway offers gracious amenities and a friendly, laid-back atmosphere for each and every guest. Stroll along the expansive white-sand beach fronting the resort, take a refreshing dip in the pool and then tantalize your palate at one of the restaurants. Whatever your vacation style, this resort is sure to please.
Location: Riviera Maya - Beach
  • The Municipality of Solidaridad will be charging an Eco Tax of 10.00 Mexico Pesos (approx. $0.55 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Airport shuttle service†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
† Fees may apply

Garden View

Bedding- 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

Oceanview

Bedding - 1 king or 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

Premier Gardenview

Bedding - 1 king or 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

Premier Oceanview

Bedding - 1 king or 2 double beds

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults.  Children 3-12 are surcharged.

Emerald Jacuzzi Suite

Bedding- 1 king bed plus sleeper sofa

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

Emerald Swim Up Suite

Bedding- 1 king bed plus sleeper sofa

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stays free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

† Fees may apply

Various Lounges/Bars

Main Beach bar – Located steps from the pool and beach, features beach and pool side waiter service. Best location in the Resort for wasting the day away.

Theater Bar – Located temporarily in the Jaal-Ha, beach restaurant, offering waiter service during shows and entertainment. Enjoy your favorite drink during live shows.

The Lounge – Located between the Cuore di Rossi and L´Atelier a la carte restaurants. An upscale atmosphere to enjoy a pre dinner cocktail.


Various Restaurants

•Jaal-Ha, restaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.

•Cuore di Rossi features a la carte contemporary Italian cuisine, complemented by a wide selection of international wines. This restaurant provides seating for 300 people for special banquets and is non Smoking and air conditioned for greater comfort.

•Don Isi - traditional Mexican cuisine served a la carte, located in a building recreating the patio of a traditional Mexican Hacienda. The open air seating has a total capacity for 150 people during banquets.

•L´Atelier, an haute dining restaurant featuring a la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen. Non smoking and Air conditioned comfort accommodating 120 people during banquets.

•Restaurante Grand Festival Buffet, exclusive buffet featuring fine international cuisine offering nightly themed dinners. Non Smoking and Air conditioned for your comfort, with a capacity for 360 people for special banquets.

Special events can also be organized on the beach for a maximum of 1000 people as well as the swimming pool area for a total of 800 people.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Kids Club
    Supervised activities for children through the age of 12. Open daily and includes

    Nursery
    Mini-cafeteria
    Childrens pool with water slide
    Play ground area
    Play Station2
    T.V.
    Sport activities
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports†
    Parasailing, Scuba diving, jetskies
  • Non-Motorized Water Sports
    Kayaks, windsurfing, paddle boats
  • Pool
    There are 3 pools on site. 3 Total Swimming pools.
    • Large main pool with water fountain in the middle, steps from the beach, restaurant and bar, featuring pool side waiter service.
    • 1 kids pool located in the Kids Club, featuring a water slide that empties into the pool.
    • 2 refreshing pools. Wrapped around building bocks, only accessible to guests staying in 1 bedroom Swim Up Suites, through their patios.
  • Spa†
  • Tennis court
    There are 2 tennis courts onsite.
† Fees may apply
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