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Create memories to last a lifetime during stays at this premier all-suite resort. Spend lazy days on the beach, and then spice things up with endless fun in the multilevel pool that features swim-up bars and cascading waterfalls. Families will love the offering of fun-filled children’s programs, while the selection of gourmet dining is sure to please every palate.
Location: Cancun - Beach
  • Effective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
  • A minimum mandatory hotel-imposed fee of $25(including tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is not included in your package price and is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory hotel-imposed resort fee inclusions:
-  In-room Coffee & tea
-  Wi-Fi throughout the resort
-  In-room domestic bottled water
-  Fitness/Gym Access:
 o   Domestic bottled water
 o   Whole fresh fruits
 o   Cold Face towel service
-  Pool and Beach Concierge
 o   Pre-entrance foot clearance & rinsing
 o   Food beach (canapes) & pool amenities
-  Daily teens & adults activities program
 o   Non-motorized water toys
 o   Water aerobics & Zumba
 o   Beach & Pool Volley ball
 o   Mexican Bingo & cooking lessons
 o   Early morning Yoga twice a week
 o   Live entertainment throughout the resort (without any minimum consumption at any restaurant & bar)
-  1-800 toll free access US / CAN / MEX
 o   Local & domestic long distance calls. (Within Mexico)



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   3 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/15/2017 - 12/21/2017)

  • Cancun, Mexico (CUN): 30 miles
  • Year Built: 1990
  • Accessible rooms: 2
  • Floors: 11
  • Total rooms: 602

† Fees may apply
  • Accessible facilities
    Close Close
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Children welcome
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Golf, Offsite†
  • Housekeeping - daily
more (+)
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Children welcome
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Sauna†
  • Tour/sightseeing desk
  • Valet parking†
  • Water sports†
  • Please contact the hotel for additional information.

† Fees may apply

Grand Club Junior Suite


1 king or 2 double beds
Occupying the top two floors of the hotel, the exclusive Grand Club suites offer exclusive privileges not available to other guests, including access to the Grand Club Penthouse Lounge with roomy sitting areas, spectacular views, continental breakfast, daily hors d’oeuvres, and cocktails. Each unit features one large room with one king or two double beds and a step-down living area with sofa and chairs. Rooms have cordless phone with voicemail and 27-inch TV, fax, coffeemaker, safe and nightly turndown service. Room-service available 24 hours.
Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 12 stay free in existing beds with at least 2 adults. (Jan. 2, 2011 - Jan. 1, 2012)

Maximum of 2 children through the age of 17 stay free in existing beds with at least 2 adults. (Valid through Jan. 1, 2011)

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone
  • TV

Master Suite Oceanfront


1 king bed
This corner unit features one large room with one king bed and a partially separated living area with sofa and chairs. Private furnished balcony with panoramic ocean view. Large private terrace, ocean views, and patio furniture. Oversized marble bathrooms with jacuzzi, stall showers, dressing rooms, premium amenities, and double vanities. Cordless phones with voicemail, fax machines, and 27-inch TV, Internet access, CD player, coffeemaker, nightly turndown service and 24-hour room service.
Occupancy limits - Maximum 2 adults, 1 child, 2 total

Maximum of 1 child through the age of 12 stays free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone
  • TV

Junior Suite Ocean View


Bedding - 1 king or 2 double beds

Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult.

Additional Amenities - This unit features one large room with one king bed or two double beds and a step-down living area with sofa and chairs. Private balcony with a great view of the hotel pool and gardens, plus a partial view of the beach and ocean. Large marble bathroom with shower/tub combo, premium amenities, and vanity mirror. Cordless phone with voicemail, 27-inch TV, CD player, coffeemaker, safe, 24-hour room service and nightly turndown service.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Safe
  • Telephone
  • TV

Junior Suite Ocean Front


Bedding - 1 king or 2 double beds

Occupancy limits - Maximum 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult.

Additional Amenities - Spacious room with one king bed or two double beds and a step-down living area with sofa and chairs. Private balcony with commanding ocean view. Conservative decor with neutral colors, marble floors, and throw rugs. Large marble bathroom with shower/tub combo, premium amenities, and vanity mirror. Cordless phone with voicemail and 27-inch TV, Internet access, CD player, mini-bar, coffeemaker, fax, 24-hour room service and nightly turndown service.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone
  • TV

Master Suite Grand Club


Bedding - 1 king bed

The grandeur of marble and elegant comfort of each space leads you into a majestic world of unequalled luxury and refinement. The stunning Master Suites are beautiful sanctuaries with ideal spaces such as a living area, an impressive terrace and a large bathroom with a bathtub, vanity with two sinks and separate shower. These details are crafted for you with a subtle elegance, allowing us to indulge you.

Occupancy limits - Maximum 2   adults,  2 children,  4 total

Maximum of 2 children through the age of 12  stay free in existing beds with at least 1 adult.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone
  • TV

Junior Suite, 1 King, Unlimited Experience


Bedding - 1 king bed

Occupancy limits - Maximum 3 adults, 2 children, 4 total

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone

Junior Suite, 2 Double, Unlimited Experience


Bedding - 2 Double beds

Occupancy limits - Maximum 3 adults, 2 children, 4 total

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone

Master Suite, 1 King, Unlimited Experience


Bedding - 1 King bed

Occupancy limits - Maximum 2 adults, 2 children, 4 total

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Minibar†
  • Safe
  • Telephone


† Fees may apply
Various Lounges/Bars

Includes 3 swim-up bars.


Various Restaurants

Isla Contoy Coral Reef- Serving International and Continental cuisine with a Northern Italy theme. Lunch and Dinner only.
Vina Del Mar- Serving buffet breakfast and dinner. International cuisine
La Joya- Serving gourmet Mexican cuisine for dinner only
Sunset Bar- Serving a light lunch. Snack bar type of setting


  • Children's pool
    There is 1 children's pool on site.
  • Direct access to a beach
  • Fitness center on-site†
  • Non-Motorized Water Sports†
  • Pool
    There is 1 pool on site.
  • Sauna†
  • Steam bath†
  • Golf†
    Golf Course located within a Mile of Property.
  • On-site Entertainment
    Live entertainment nightly.

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Funjet Promotions


Select a promotion to view details

Funjet Insider Circle Private Transfer Included! Up to $75 savings per room!
Travel Dates:
Now - 12/23/2017  
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Funjet Insider Circle Private Transfer Included! Up to $75 savings per room!

Funjet guests will receive Free Private Round-Trip Transfers as part of their stay.

Important information:  Applicable promotions will display your room selection. Transfer valid up to 7 guests per booking.  Some restrictions may apply.

Valid Booking Dates: Now - 12/22/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Unlimited Experiences Suite
Travel Dates:
Now - 1/6/2018  
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Unlimited Experiences Suite

The Grand Club Unlimited Experience includes:

*  Breakfast, Lunch, & Dinner at any of our Restaurants - including Lobster, Fine Cuts, Le Basilic 5 Diamond French Mediterranean Cuisine - no restrictions
*  Special VIP Chef's table - includes a visit to the kitchen, meet the Executive Chef, and a 6 course dinner & wine pairing (dinner available on Mondays only.  Subject to availability.  Surcharges apply.)
*  24 hour room service
*  Drinks (except Champagne and Premium Tequilas)
*  Mini Bar (liquour, beer, soft drinks, water, and snacks)
*  Gratuities
*  Butler and Concierge Services
* Pool and Beach Concierge
*  Unlimited access to the hydrotherapy rituals at GEM SPA (10 Steps)
*  Gym access
*  Unlimited Kidz Club
*  Complimentary VIP Transfers (one way) to Fashion Harbor at La Isla Mall
*  One complimentary round-trip ferry ticket to Isla Mujeres
*  Complimentary use of ONE wave runner for 1/2 hour
*  Free in room WiFi
*  Free local and domestic long distance calls (within Mexico)

Important Information:  Hotel can provide additional information at check-in.  Some restrictions may apply.

Valid Booking Dates: Now - 1/6/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Eat Free!
Travel Dates:
Now - 1/5/2019  
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Kids Eat Free!

Kids 12 and under eat free from the children's menu, when parents are eating from regular menu. One free child per one adult. Max 2 children.

Valid Booking Dates: Now - 1/5/2019

Applicable promotions will display with your room selection. Some restrictions may apply.

Boulevard Kukulcan KM 9.5, Lote 6, Zona Hotelera  
Cancun, Quintana Roo  77500
MEXICO

Experiences

Beach, Dining, Family, Luxury, Nightlife, Romance, Shopping, Snorkeling, Spa
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