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KM 72 Carretera Cancun-Tulum  
Riviera Maya, QR 77710
MEXICO

4.5 of 5 stars

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Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with liquor dispenser, sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club - the Little Big Club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
Location: Riviera Maya - Beach
  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Municipality of Solidaridad will be charging an Eco Tax of 10.00 Mexico Pesos (approx. $0.55 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings
† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
† Fees may apply

Deluxe Gold King

View: Garden View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

Deluxe Gold Double

View: Garden View

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

Golf package:  adults 18 and over includes: Unlimited rounds of golf per adult per stay (non-transferable), transportation to and from the courses (Riviera Cancun Golf Club & Golf Club at Playacar), beverages, snacks, and a shared cart. *Tee times are subject to space and availability and can only be reserved (90) days prior to client's arrival. They can be pre-arranged - contact the resort for additional information. *All adults sharing the room must pay the golf package rate as it cannot be sold separately. Unused rounds of golf are non-refundable. Golf is available for children under 12 years of age at a special rate. Children ages 13-17 must be booked as adults to receive the golf package.

Deluxe Gold Pure King

View: Garden View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-­Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven­-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state­- of­-the­-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Gold Pure Double

View: Garden View

Bedding: 2 Double beds

Occupancy limits: 4 adults, 3 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-­Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven­-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state­- of­-the­-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

Deluxe Platinum - Double Beds

View: Partial ocean view

Bedding: 2 Double Beds

Occupancy limits:  4 Adults, 3 children, 4 total.

Maximum of 3 children through age 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Additional Amenities: Balcony with hammock, liquor dispenser, 24-hour room service, and Rock Spa® bath amenities.

Deluxe Diamond

View: Pool and/or Partial Ocean View

Bedding: 1 King bed

Occupancy limits: 2 adults, 0 children, 2 total.

Hard Rock is more than a vacation - it's a lifestyle. And to prove it, we jam packed these legendary digs with non-stop extras and no-limit luxury.

Additional Amenities: Balcony with hammock, Liquor dispenser, Rock Spa® bath amenities, Aromatherapy and Pillow Menu, Exclusive in-room dining menu, Complimentary beach bag (1 per room, per stay), Nightly Petit Fours, Private check-in area – late and early check-in (subject to availability).

RRL Deluxe Platinum Double Beds

View: Partial Ocean View

Rock Royalty Deluxe Platinum Double Beds

Bedding: 2 Double beds

Occupancy limits: 4 Adults, 3 children, 4 total.

A maximum of 3 children through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

Additional amenities: Rock Royalty Personal Assistant (7am – 11pm), Upgraded full-size Rock Spa® bath products, Aromatherapy and Pillow Menu, VIP Check-in and check-out,Late checkout available (until 3pm – available upon request), Complimentary beach bag (1 per room/per stay), Balcony with hammock, Premium Liquor Dispenser, and 24-hour room service – select a la carte menu.

RRL Deluxe Platinum King Bed

View: Partial Ocean View

Rock Royalty Deluxe Platinum King Bed

Bedding: 1 King Bed

Occupancy limits: 2 adults, 0 children, 2 total.

Effective 12/24/16:

Occupancy limits: 2 adults, 1 child, 2 total.

A maximum of 1 child through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

Additional amenities: Rock Royalty Personal Assistant (7am – 11pm), Upgraded full-size Rock Spa® bath products, Aromatherapy and Pillow Menu, VIP Check-in and check out,Late checkout available (until 3pm – available upon request), Complimentary beach bag (1 per room/per stay), Balcony with hammock, Premium Liquor Dispenser, and 24-hour room service – select a la carte menu.

Deluxe Platinum Grand Sky Terrace 1 Bedroom

View: Ocean View

Bedding: 1 King bed

Occupancy limits: 2 Adults, 0 children, 2 total.

Let's amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy!

Additional Amenities: Balcony with hammock, Access to a private 2nd floor grand sky terrace with lounge chairs, Liquor dispenser, Rock Spa® bath amenities, 24-hour room service, and Private BBQ service available on sky terrace at an extra cost.

Deluxe Family

View: Garden or resort view.

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits:  4 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Effective 12/24/16:

Occupancy limits:  6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Important Information For Our Guests: Guests booking in any of the Family categories must have a minimum of 1 child in the room. Any "adult only" reservations will not be honored.

Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras.

Additional Amenities: Balcony with hammock, Liquor dispenser in adult's room, Kid friendly minibar, Rock Spa® bath amenities, L’Oréal Kids Bath amenities, Adult and kids bathrobe and slippers, 24-hour room service with kids room service menu, Kids beach toys, Candies and cookies upon arrival, Complimentary mini cake for birthdays (available upon request)

Deluxe Platinum Grand Sky Terrace Two Bedroom

View: Ocean view.

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

We packed this crowd pleaser with everything your entourage needs to live it up and rock the show in style.

Additional Amenities: Balcony with hammock, Liquor dispenser, Rock Spa® bath amenities, 24-hour room service, Access to a private 2nd floor grand sky terrace with lounge chairs, and Private BBQ service available on sky terrace at an extra cost.

Rock Suite Platinum Rooftop Lounge 2 Bedroom

View: Ocean view.

Bedding: Connecting rooms with 1 king bed and 2 double beds

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Additional Amenities: Balcony with hammock, liquor dispenser, Rock Spa® bath amenities, 24-hour room service, aromatherapy and pillow menu, nightly petit fours, separate living and dining area

Rock Suite Platinum

View: Ocean Front.

Bedding: 1 king bed in the first bedroom and 2 double beds in the second bedroom.

Occupancy limits: 6 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy!

Additional Amenities: Balcony with hammock and lounge chairs, Liquor dispenser,  Rock Spa® bath amenities, 24-hour room service, Exclusive in-room dining menu, Nightly Petit Fours, Aromatherapy and Pillow Menu, Complimentary beach bag (1 per room/per stay).

† Fees may apply

Various Lounges/Bars

With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.

Sun Bar:  The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.

Martini Bar (Heaven Section):  Enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.

Heaven Bar and Disco (Heaven Section):  Just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.

Rhythm Bar (Heaven Section):  Part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.

Juice Bar (Heaven Section):  Feeds the spirit! Located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.

Lobby Bar (Heaven Section): The perfect place to raise a glass, the Lobby Bar is located off the main lobby and offers premium cocktails and the very best vibe of the Caribbean.

Dive Bar (Heaven Section): Short steps from the main pool, the Dive Bar is the perfect place to relax after a sun filled day with fresh beverages and light snacks.

Float Bar: A fresh margarita for you and a strawberry smoothie for your little one. Enjoy the pool side bar while soaking up the Caribbean sun.

Caffetto:  Kick back and take it slow with snacks, coffee, full bar and premium cocktails served until 11PM.


Various Restaurants

At the Hard Rock Riviera Maya, dining is about more than food. It's a feast for the senses and an appetite for the good life, one served up with legendary eats and non-stop service at 9 word-class restaurants. That means access to everything from a decadent steak house and classic Italian to Asian fusion, service by the pool, and everything in between.

The Market:  Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.

Pizzeto: Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.

Frida:  Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.

Ipanema: Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit,sample and share with traditional ingredients and modern style.

Zen: From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.

Toro:  The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.

Ciao: Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.

Le Petit Couchon: Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.

Cava Roja: Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of House Sangria, fine wine, and beer.

Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress for dinner. Consult the hotel for hours of operation, reservation policies and dress codes.


  • Children's pool

    There is 1 zero entry children's pool on site. Splash. Play. Chill. That’s the idea behind this legendary pool with good tunes, great activities, and snacks served all throughout your stay.


  • Children's program, onsite
    The Kids Club is for children from 4 to 12 years of age. The Kids Club features different activities everyday. There is an area for videos games including Xbox, Xbox 360 and Wii and a pool area just for children and a recreational area where kids develop their abilities in arts & crafts, and more. All areas are professionally staffed. Open everyday.
  • Direct access to a beach
  • Fitness center on-site

    BODY ROCK® FITNESS CENTER
    Our state-of-the-art workout facility packed with all that you need to keep in shape for the show.

    Additional activities in the Fitness Center:
    *Obstacle course
    *Yoga Hut
    *Aerobics room
    *Spinning room


  • Hot tub
    4 Outdoor Hot Tubs
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    *kayaks
    *paddleboats
    *snorkeling
    *scuba diving demonstrations in the pool
    *dive tank
  • Pool
  • Spa†
  • Tennis court
† Fees may apply
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