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With views of the Caribbean Sea and Nichupte Lagoon, this polished resort serves as an upscale home away from home for families, dive-enthusiasts and spa-lovers alike. In the heart of the Hotel Zone, guests can dine at inviting restaurants; cool off under the refreshing waterfall; indulge in a treatment at the dynamic spa; mingle at the pool bar and unwind in polished guestrooms where contemporary décor, modern amenities and personalized touches create the ideal setting for relaxation.
Location: Cancun - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
  • Christmas and New Year's Eve Gala Dinner surcharges are not included in the rates, and are optional.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.The hotel reserves the right of contracting Spring break and/or Summer break groups with specialized Student's Tour Operators exclusively.

All spring breakers must be 18 years old to check into the hotel, otherwise they will not be accepted unless accompanied with parents or a deposit of $100 USD per room is required as a guarantee against possible damages within the hotel.  Any violation of Hotel rules and regulations, may result in immediate eviction from the hotel.               

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Gala Dinner:
Guests wishing to attend the Christmas and New Years eve Gala event will be charged additional payable directly to the hotel.

***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   7 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/21/2017 - 4/7/2018)

  • Cancun, Mexico (CUN): 15 miles
  • Year Built: 1981
  • Last Renovation: 2009
  • Accessible rooms: 1
  • Floors: 8
  • Total rooms: 456

† Fees may apply
  • 24-hour front desk
  • Accessible facilities
    Close Close
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Concierge desk
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Outdoor pool
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Sauna†
  • Shopping mall†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • PACKAGE INCLUSIONS:
    *Special set up & decoration at the 7 columns area
    *Decorated table for the minister
    *Deluxe chairs for the bride and groom
    *2 Flower arrangements
    *Decorative plants for the 7 columns
    *Red carpet for the aisle
    *Chairs with cover and ribbons for the guests
    *A glass of sparkling wine domestic brand per person
    *Sax live music during 45 minutes
    Audio and microphone

† Fees may apply

Standard


View - Sweeping views of either the peaceful Cancun lagoon or the Caribbean Sea .

Bedding - 1 king or 2 doubles - based on  availability, bedding request cannot be guaranteed.  

Occupancy- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged. 


Additional Amenities - 365 sq. feet featuring floor to ceiling windows , flat screen TVs, and electronic safes, there is nothing ´standard´ about these rooms!

All rooms include: mini bar, electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.
Deluxe rooms are located on floors 1 through 6 of the hotel and have a boulevard view.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Video on demand

Deluxe Oceanview


View - sweeping views of the Caribbean Sea

Bedding - 2 double beds or 1 king - based on  availability, bedding request cannot be guaranteed.

Occupancy- 3 adults, 2 children, 4 total

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged. 


Additional Amenities - 365 sq. feet featuring a King size bed or two double beds.With floor to ceiling windows  , TV and electronic safes.All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.
Located in the main tower (Tower A) floors one to eight with Ocean front view.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Video on demand

Romantic Oceanview


Occupancy- 2 adults, 0 children, 2 total

No children allowed in this category

1 king bed
334 sq ft. with one King Size bed

These luxurious rooms are located in an oceanfront building and feature plasma screen tvs, oversized windows, and a private balcony with relaxing sun chairs. Guests in the Romantic Rooms also enjoy:
*Bottle of Sparkling Wine
*Bathrobles & Slippers
*Krystal Club Services
*15% discount on Massages
*15% discount at El Mortero Restaurant

All rooms include: mini bar ($$), electronic safety deposit box (inside the closet), flat screen plasma T.V., interactive movies ($$), access to long distance calls when opening credit at check in.

Terrace overlooking Caribbean Sea. Located on the first, second, and third floors.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Shower only
  • Telephone
  • TV
  • Video on demand

Family Suite


Occupancy - 3 adults, 4 children, 6 total

First 2 children through the ages of 12 are surcharged and the 3rd and 4th children through the age of 12 stay free.

2 double beds and 1 king size bed (two guaranteed interconnecting rooms)
730 sq. feet featuring two Double beds or one King bed per bedroom.

These spacious suites consist of two connecting Deluxe Rooms (guaranteed), and are located in the main tower of the hotel.

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Safe
  • Telephone
  • TV
  • Video on demand

Krystal Club Room


Bedding - 1 King 2 double beds - based on  availability, bedding request cannot be guaranteed.

Occupancy limits - 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 4 stay free in existing beds with at least 2 adults. Children ages 5-12 are surcharged. 

Additional  Amenities - The Club Rooms feature marble floors, flat screen LCD TVs, fluffy white duvets accented by splashes of tropical pillows & dark wood furniture, modern bathrooms with rain showers, and of course, private balconies. Guests in the Krystal Club Rooms also enjoy additional Club Amenities:
*Daily Continental Breakfast
*Coffee & pastries during the day
*Hors d'œuvrés & House wine in the
evening
*Complimentary access to Fitness Center
*Wi-Fi
*20% discount on Massages
*15% discount at El Mortero Restaurant

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms Available.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Shower only
  • Telephone
  • TV
  • Video on demand


† Fees may apply
Various Lounges/Bars

* Beach Club Bar - Sunbathe in comfort on padded lounge chairs and enjoy appetizer service, tropical drinks and snacks. The perfect place to relax.

* Cascada Bar swim-up bar - Refreshing drinks by the pool.

* Lobby Bar - The perfect meeting place.Drinks and cocktails along with live music for your enjoyment. Happy hour everyday.


Various Restaurants

* Aquamarina - Serving a variety of delicious local and international dishes for breakfast and dinner. Oceanviews. Breakfast is served buffet style.

* Hacienda El Mortero - Relive the charm of the old Mexico in an authentic hacienda-style restaurant with gourmet Mexican fare at its best. Outdoor terrace. Serving dinner only.

Important Notice
The Christmas and New Year's Gala Dinners are not included in the vacation price, they can be purchased directly from the hotel upon arrival.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Please consult the hotel upon arrival for hours of operation, reservation policies and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Direct access to a beach
  • Fitness center on-site†
  • Hot tub
    1 Outdoor Hot Tub
  • Non-Motorized Water Sports†
  • Outdoor pool
    • Heated pool
  • Pool
    There is 1 pool on site. free-form, infinity style pool runs 75 yards along the terrace, with a swim-up bar at one end and the Cascada wet bar at the other. This Property has Swim up Bars.
  • Sauna†
  • Spa†
  • Steam bath†
  • Golf†
    Golf Course located within 5 Miles of Property.
  • Other Local Attractions
    DINE OUT PROGRAM FOR ALL INCLUSIVE GUESTS; COUPONS MUST BE REQUESTED AT FRONT DESK TO DINE AT; BUBBA GUMP, PLANET HOLIWOOD, SENIOR FROGS, OUTBACK. (TRANSPORTATION, GRATUITIES AND DRINKS NOT INCLUDED)

† Fees may apply
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Funjet Promotions


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Honeymoon Welcome Gift
Travel Dates:
Now - 12/20/2017  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive a bottle of domestic sparkling wine and a wedding cake for two.

Important Information: To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 12/20/2017  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

• Buffet breakfast
• Lunch a la carte (buffet seasonal)
• Dinner during restaurant operational hours
• Dinner at the Mexican specialty restaurant, El Mortero, with house wine by the glass.
• Drinks during bar operational hours. Domestic and international brands of the Krystal All Inclusive Program
• Bottles of water in the room (restocked daily)
• Mini bar included (soft drinks, domestic beer restocked daily)
• Afternoon snacks by the pool area
• Water sports available at the hotel’s marina by presenting the All Inclusive bracelet
• Free use of the gym (Massages 20% off)
• Room service 24 hours (limited late night menu)
• Dine out “Discover Cancun” Program: Guest may enjoy dinner at any of the preferred restaurants participating in the Krystal Dine Out Program
• Recreational activities during the day
• All tips and taxes included
 
Important Information:  Additional information will be provided by the hotel at check-in. Surcharges may apply on fine cuts, shrimp and lobster. Christmas and New Year’s Eve Gala dinner is not included, a surcharge is optional.

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
12/21/2017 - 12/20/2019  
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All Inclusive Amenities

Amenities for the all inclusive plan:

* Breakfast buffet
* Lunch a la carte or buffet
* Dinner a la carte at specialty restaurants, themed buffets (select nights), or Caribbean & Grill   buffet with live music by the pool area (twice a week and subject to weather conditions)
* Sushi Bar
* Snacks by the pool area
* Domestic and selected international drinks
* 24 hour room service (light snacks from 11pm to 6am). Delivery fee of $90 pesos (approx $5 USD)   per service will apply. Delivery fee subject to change.
* Two bottles of water in room (re-stocked daily)
* Kids Club (Krystal Camp program)
* Daily activities by the pool area
* Nightly entertainment at the Lobby (three times a week)
* Non-motorized aquatic sports available at the Water Sport Desk by presenting the All Inclusive   bracelet.
* Free use of the gym
* Mini bar - selected products included (soft drinks, domestic beer), re-stocked daily
* All tips and taxes

Valid Booking Dates: Now - 12/20/2019

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift!
Travel Dates:
12/21/2017 - 12/20/2019  
Close

Honeymoon Welcome Gift!

Guests celebrating their honeymoon with us will receive a bottle of domestic sparkling wine and a wedding cake for two.

Important Information: To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/20/2019

Applicable promotions will display with your room selection. Some restrictions may apply.


Krystal Club Amenities
Travel Dates:
12/21/2017 - 12/20/2019  
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Krystal Club Amenities

Guests booked in the Krystal Club Room category will receive:

• Private check-in and check-out
• Daily continental breakfast
• Coffee & pastries during the day
• Hors d´oeuvrés & House wine in the evening
• Complimentary access to fitness center
• Wi-Fi
• 20% discount on massages, in a $100 USD treatment

Important Information: Redemption information will be provided by the hotel at check-in.

Valid Booking Dates: Now - 12/20/2019

Applicable promotions will display with your room selection. Some restrictions may apply.


Krystal Club Amenities
Travel Dates:
Now - 12/20/2017  
Close

Krystal Club Amenities

Guests booked in the Krystal Club Room category will receive:

• Private check-in and check-out
• Daily continental Breakfast
• Coffee & pastries during the day
• Hors d´oeuvrés & House wine in the evening
• Complimentary access to Fitness Center
• Wi-Fi
• 20% discount on Massages
• 15% discount at el Mortero Restaurant

Important Information: Redemption information will be provided by the hotel at check-in.

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.

PASEO KUKULCAN KM. 9 LOTE 9 y 9A  
CANCUN, QR 77500
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Shopping, Spa, Wedding
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