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With views of the Caribbean Sea and Nichupte Lagoon, this polished resort serves as an upscale home away from home for families, dive-enthusiasts and spa-lovers alike. In the heart of the Hotel Zone, guests can dine at inviting restaurants; cool off under the refreshing waterfall; indulge in a treatment at the dynamic spa; mingle at the pool bar and unwind in polished guestrooms where contemporary décor, modern amenities and personalized touches create the ideal setting for relaxation.
Location: Cancun - Beach
  • Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:

"All spring breaks must be 18 years old to check into the hotel, otherwise they will not be accepted unless accompanied with parents -or-
A deposit of $100USD per room is required as a guarantee against possible damages within the hotel. Any violation of Hotel rules and regulations, may result in immediate eviction from the Hotel."

General Information:

Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid- per room per day, payable to the hotel directly.
Bellman- per person in/out, payable to the hotel directly.

The hotel reserves the right of contracting Spring break and/or Summer break groups with specialized Student's Tour Operators exclusively.





Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   7 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/21/2017 - 4/7/2018)

  • Cancun, Mexico (CUN): 15 miles
  • Year Built: 1981
  • Last Renovation: 2009
  • Accessible rooms: 1
  • Floors: 8
  • Total rooms: 456

† Fees may apply
  • 24-hour front desk
  • Accessible facilities
    Close Close
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking
  • Wakeup service
  • Water sports†
  • PACKAGE INCLUSIONS:
    Special set up & decoration at the 7 columns area
    Decorated table for the minister
    Deluxe chairs for the bride and groom
    2 Flower arrangements
    Decorative plants for the 7 columns
    Red carpet for the aisle
    Chairs with cover and ribbons for the guests
    A glass of sparkling wine domestic brand per person
    Sax live music during 45 minutes
    Audio and microphone

† Fees may apply

Krystal Club Room


Bedding - 1 King or 2 doubles

Occupancy - 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 12 stay free in existing beds with at least 2 adults.

Additional Amenities - The Club Rooms feature marble floors, flat screen LCD TVs, modern bathrooms with rain showers and of course, private balconies. Guests in the Krystal Club Rooms also enjoy additional Club Amenities: 

*Daily Continental Breakfast
*Coffee & pastries during the day
*Hors d'œuvrés & House wine in the
evening
*Complimentary access to Fitness Center
*Wi-Fi
*20% discount on Massages
*15% discount at El Mortero Restaurant

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms Available.

345 sq. feet

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Video on demand

Family Suite


Occupancy limits - 3 adults, 4 children, 6 total.

Maximum of 4 children through the age of 12 stay free in existing beds with at least 2 adults.

Bedding - 2 double beds and 1 King bed.

Two guaranteed interconnecting rooms
1,460 sq. feet

These spacious suites consist of two connecting Deluxe Rooms (guaranteed), and are located in the main tower of the hotel.

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), T.V., interactive movies ($$), access to long distance calls when opening credit at check in.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Safe
  • Telephone
  • TV
  • Video on demand

Romantic Oceanview


Bedding - 1 King Bed

Occupancy- 2 adults, 2 total

No children allowed in this category

334 sq ft. and located on the first, second, and third floors.

These luxurious rooms are located in an oceanfront building and feature plasma screen tvs, oversized windows, and a private balcony with relaxing sun chairs. Guests in the Romantic Rooms also enjoy:
*Bottle of Sparkling Wine
*Bathrobles & Slippers
*Krystal Club Services
*15% discount on Massages
*15% discount at El Mortero Restaurant

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen plasma T.V., interactive movies ($$), access to long distance calls when opening credit at check in.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access
  • Safe
  • Telephone
  • TV

Deluxe Oceanview


Bedding -  2 doubles or 1 king bed

Occupancy - 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 12 stay free in existing beds with at least 2 adults.

Additional Amenities - 365 sq. feet featuring With floor to ceiling windows providing sweeping views of the Caribbean Sea, flat screen TVs, and electronic safes.
All rooms include: mini bar($$), electronic safety deposit box (inside the closet), TV, interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.

Located in the main tower (Tower A) floors one to eight with Ocean front view.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Video on demand

Deluxe


Bedding - 2 doubles or 1 king bed

Occupancy - 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 12 stay free in existing beds with at least 2 adults.

Additional Amenities - 365 sq. feet With floor to ceiling windows providing sweeping views of either the peaceful Cancun lagoon or boulevard, TV and electronic safes, there is nothing ´standard´ about these rooms!

All rooms include: mini bar($$), electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in.
Connecting Rooms available.
Deluxe rooms are located in the main tower (Tower A) floors one to eight with boulevard view.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Internet access
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Video on demand

Superior Room


2 doubles or 1 king bed

Occupancy- 4 adults, 2 children, 4 total

Maximum of 2 children through the age of 12 stay free in existing bedding
with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Data port†
  • Hairdryer
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Video on demand


† Fees may apply
Various Lounges/Bars

Beach Club Bar - Sunbathe in comfort on padded lounge chairs and enjoy appetizer service, tropical drinks and snacks. The perfect place to relax.

Cascada Bar & snack bar - Refreshing drinks by the pool.

Lobby Bar - The perfect meeting place. Drinks and cocktails along with live music for your enjoyment. Happy hour everyday.

Pool bar - refreshing drinks without leaving the pool.


Various Restaurants

Aquamarina - Serving a variety of delicious local and international dishes for breakfast and dinner. Breakfast is served buffet style, dinner a la carte and/or buffet style.

Las Velas - Open air, ocean view restaurant, serving a variety of seafood, wood oven pizzas, burgers and other entrees for lunch.

Hacienda El Mortero - Relive the charm of the old Mexico in an authentic hacienda-style restaurant with gourmet Mexican fare at its best. Serving dinner only.

Important Notice
The Christmas and New Year's Gala Dinners are not included in the vacation price, they can be purchased directly from the hotel upon arrival.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Please consult the hotel upon arrival for hours of operation, reservation policies and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Direct access to a beach
  • Fitness center on-site†
  • Hot tub
    1 Indoor Hot Tub
  • Non-Motorized Water Sports†
  • Pool
    There is 1 pool on site. Free-form infinity type pool runs 75 yards along a sun bathing terrace, with a swim-up bar at one end and the "e;e;Cascada Bar"e;e; at the other. This Property has Swim up Bars.
  • Sauna†
  • Spa†
  • Steam bath†
  • Golf†
    Golf Course located within 5 Miles of Property.

† Fees may apply
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Funjet Promotions


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Honeymoon Welcome Gift
Travel Dates:
Now - 12/20/2017  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive a bottle of domestic sparkling wine and a wedding cake for two.

Important Information: To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift!
Travel Dates:
12/21/2017 - 12/20/2019  
Close

Honeymoon Welcome Gift!

Guests celebrating their honeymoon with us will receive a bottle of domestic sparkling wine and a wedding cake for two.

Important Information: To receive this offer, just enter "HONEYMOONERS" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.  Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/20/2019

Applicable promotions will display with your room selection. Some restrictions may apply.


Krystal Club Amenities
Travel Dates:
12/21/2017 - 12/20/2019  
Close

Krystal Club Amenities

Guests booked in the Krystal Club Room category will receive:

• Private check-in and check-out
• Daily continental breakfast
• Coffee & pastries during the day
• Hors d´oeuvres & House wine in the evening
• Complimentary access to fitness center
• Wi-Fi
• 20% discount on massages, in a $100 USD treatment
• 15% discount at El Mortero restaurant

Important Information: Redemption information will be provided by the hotel at check-in.

Valid Booking Dates: Now - 12/20/2019

Applicable promotions will display with your room selection. Some restrictions may apply.


Krystal Club Amenities
Travel Dates:
Now - 12/20/2017  
Close

Krystal Club Amenities

Guests booked in the Krystal Club Room category will receive:

• Private check-in and check-out
• Daily continental Breakfast
• Coffee & pastries during the day
• Hors d´oeuvrés & House wine in the evening
• Complimentary access to Fitness Center
• Wi-Fi
• 20% discount on Massages
• 15% discount at el Mortero Restaurant

Important Information: Redemption information will be provided by the hotel at check-in.

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.

PASEO KUKULCAN, ZONA HOTELERA  
CANCUN  77500
MEXICO

Experiences

Active/Adventure, Beach, Dining, Diving, Family, Nightlife, Romance, Shopping, Spa, Wedding
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