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Fabulous family fun the Mexican way.

I’m all about the kid-stuff: endless entertainment, family-friendly accommodations, child-friendly restaurants and a Kids Club that’s as cool as can be. But I’ve got that pampered, indulgent side too, if you visit my Kin Ha Spa - I always find plenty of fun stuff for parents to do while the kids are having fun. I’m like my sister resort Oasis Palm but a bit more upscale, with the extra amenities you’re looking for. I’m Mexican and proud of it: my dancing, dining, and décor reflect the culture of Cancun, with my delicious Mexican food in the cantina and lots of activities for everyone.

Location: Hotel Zone - Beachfront
  • Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Any student group traveling with guests under the age of 18 will require chaperone(s). One chaperone is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
  • STUDENT / YOUTH POLICY (YEAR ROUND) -Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student/Youth Traveler are subject to the STUDENT / YOUTH conditions.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis.  As a general rule, Oasis Hotels & Resorts will not accept Student/Youth GROUPS (not applicable to family travel).  Any guests meeting the above definition of Student/Youth Traveler are subject to the following conditions:
-Upon check-in, passengers will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Cash Only).  Policy is mandatory, per person and not refundable. 
-Credit cards issued to persons other than guest (i.e. parent, spouse, etc.) are not accepted in Mexico.
-Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
-Any student group traveling with guests under the age of 18 will require chaperone(s).  One chaperone is required per 1-19 students/youths under the age of 18.  The minimum age requirement for a chaperone is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round.
•Please note the legal drinking age in Mexico is 18.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   21 Days prior to arrival. 
    Late Cancellation Penalty: 2 Nights
    Applies: Sunday - Saturday(12/22/2017 - 1/1/2018)

  • Cancun International Airport (CUN): 15 miles
  • Last Renovation: 2011
  • Floors: 9
  • Total rooms: 594

† Fees may apply
  • 24-hour front desk
  • 24-hour security
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter†
  • Car Rental Services†
  • Children programs†
  • Children welcome
  • Concierge desk
more (+)
  • 24-hour front desk
  • 24-hour security
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter†
  • Car Rental Services†
  • Children programs†
  • Children welcome
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Laundry/Valet service†
  • Live entertainment
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Multilingual staff
  • Pool
  • Spa†
  • Sundry/Convenience store†
  • Tennis court†
  • Tour/sightseeing desk†
  • Water sports†

† Fees may apply

Grand


View:  Garden or sunset

Bedding: 1 king bed or two full size beds. Bedding requests are assigned based on availability at check in.

Occupancy limits: 4 adults, 2 children, 4 total.

Additional Amenities:  Beach towels, minibar restocked daily with bottled water, soda and beer, USB ports, 24 hour room service ($), rollaway beds and cribs subject to availability.  Wireless internet is included for two devices per room.

  • Air conditioning
  • Alarm clock
  • Bathroom amenities
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Minibar
  • Safe†
  • Telephone
  • Wireless internet connection

Grand Plus


View: Ocean

Bedding: 1 king bed or two full size beds. Bedding requests are assigned based on availability at check in.

Occupancy limits: 4 adults, 2 children, 4 total.

Additional Amenities:  Beach towels, minibar restocked daily with bottled water, soda and beer, private check in and check out, USB ports, 24 hour room service ($), rollaway beds and cribs subject to availability.  Wireless internet is included for two devices per room.

  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Minibar
  • Safe
  • Slippers
  • Telephone†
  • Upgraded bathroom amenities
  • Wireless internet connection

Family Fun Suite


View:  Ocean or sunset view

Bedding:  Two adjoining bedrooms, one for kids and one for adults.1 king bed in first bedroom and two full size beds in second bedroom.

Occupancy limits: 4 adults, 3 children, 5 total.

Additional Amenities:  Beach towels, minibar restocked daily with bottled water, soda and beer, USB ports, 24 hour room service ($), rollaway beds and cribs subject to availability. 

  • Air conditioning
  • Alarm clock
  • Bathroom amenities
  • Coffee/Tea maker
  • Connecting rooms
  • Hairdryer
  • Minibar
  • Private bathroom
  • Safe†
  • Wireless internet connection†


† Fees may apply
Careyes

Gourmet French-Mexican fusion cuisine.  Open for dinner. Formal dress code. Reservations required

Restaurant schedules subject to change without notice. Restaurant reservations can be made with the concierge at the resort.


Dos Lunas

International buffet with Italian corner and kids corner. Serving breakfast, lunch and dinner. Casual dress code

Restaurant schedules subject to change without notice.


Helados, Pasta & Pizza

Ice cream, pasta and pizza. Serving lunch. Casual dress code

Restaurant schedules subject to change without notice.


Indoor Bars

Tequila Lounge
La Cantina
Coffee & Me
Havana Cigar Bar ($)
Sports Bar
El Rincon Del Café

Bar schedules subject to change without notice.


Isla Mujeres

Beach and Poolside snacks. Serving lunch. Casual dress code.

Restaurant schedules subject to change without notice.


La Bamba

Veracruz seafood serving lunch and dinner with an à la carte menu.  Casual dress code

Restaurant schedules subject to change without notice.


La Cantina

Mexican snacks. Serving during lunch and dinner hours. Casual dress code

Restaurant schedules subject to change without notice.


Las Palmas

Buffet and Rodizio.  Serving breakfast, lunch and dinner. Casual dress code

Restaurant schedules subject to change without notice.


Los Agaves

Guadalajara delights. Serving dinner. Casual dress code. Reservations required

Restaurant schedules subject to change without notice.


Los Agaves Tortas and Tacos

Tortas and tacos.  Open for lunch. Casual dress code

Restaurant schedules subject to change without notice.


Makitaco

Japanese-Mexican fusion.  Open for lunch and dinner. Casual dress code

Restaurant schedules subject to change without notice.


Outdoor Bars

Sian Ka’an Beach Club
Isla Mujeres
Swim-up Bar
Sushi Bar by Makitaco

Bar schedules subject to change without notice.


Pirates del Caribe Food Court

Burgers, hot dogs, chicken nuggets. Serving lunch.  Kids Club - kids only

Restaurant schedules subject to change without notice.


Sian Ka'an Beach Club ($)

Serving snacks during lunch hours. Casual dress. Adults only. Surcharges apply.

Restaurant schedules subject to change without notice.


Sisal

Mexican buffet with kids corner. Serving breakfast, lunch and dinner with casual dress code.

Restaurant schedules subject to change without notice.


Sushi Bar

Mexican-Sushi fusion. Serving lunch. Casual dress code

Restaurant schedules subject to change without notice.


Sweet Palm

Kids Buffet. Serving lunch. Kids Club - kids only

Restaurant schedules subject to change without notice.


The White Box

Gastrobar serving lunch and dinner. Casual dress for lunch, formal dress for dinner.

Restaurant schedules subject to change without notice.


  • Basketball court
    Multi-sport court: tennis/soccer/basketball
  • Children's pool

    1 pool exclusively for kids as part of KiddO Zone. Pools and splash zone with water slides, climbing iceberg and trampoline


  • Children's program, onsite†
    KiddO Zone: 50,000 square feet of dedicated kids areas
    - Pools and splash zone with water slides, climbing iceberg and trampoline
    - Kid-friendly restaurants
    - Kids beach club
    - Pirate adventures aboard the Captain Hook
    - Playground with jungle gyms and bungee trampoline
    - Endless activities and entertainment
    - In-room video games and cartoons
    - Fully supervised kids club: daily indoor & outdoor activities
  • Direct access to a beach

    Calmest white sand beach with small waves perfect for kids


  • Fitness center on-site†
  • General

    yoga, pilates, zumba, pool and beach games offered daily


  • Non-Motorized Water Sports
    Non-motorized water activities including kayaks, aquatic bikes and snorkeling
  • Pool

    3 outdoor swimming pools with one exclusive for kids


  • Racquetball court

    Racquetball/squash court


  • Soccer field
    Multi-sport court: tennis/soccer/basketball
  • Spa†
    Kid spa treatments available
  • Squash court

    Racquetball/squash court


  • Tennis court
    Multi-sport court: tennis/soccer/basketball (tennis equipment available for surcharge)
  • Golf†

    Enjoy free access at the nearby Grand Oasis Cancun golf course (equipment rental $).

  • Leisure Facilities
    Grand Oasis Runaway Program: Enjoy access to the facilities of all other Grand Oasis resorts, including amazing live shows and over 50 restaurants and bars at no additional cost. Excludes The Pyramid at Grand Oasis. Transportation is not included, but Oasis offers Smart car rentals for preferred rates so getting around between resorts is easy. Certain restrictions and guidelines apply.
  • Water activities
    Non motorized watersports at AquaWorld marina

† Fees may apply
Five Most Recent Trip Advisor Reviews

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Kidd-O-Zone!
Travel Dates:
Now - 7/9/2018  
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Kidd-O-Zone!

The fully supervised Kidd-O-Zone offers 50,000 square feet of non-stop fun…. Here are some of the highlights:  
  
* Outdoor fun at our "Splash Zone", featuring a dedicated beach area with kid-sized lounge chairs, surfboards, and family cabanas. The pool area features a mini water park with activities including a water trampoline, climbing iceberg, pirate's ship with slides, splash area with mushroom fountain, and a special beach area with kid-sized sunbeds. For kids ages 3-6 years old there is a Pirates Beach Kid's Club with outdoor activities, and a wading pool with inflatable water tubes. For kids over 47" tall, there is a swimming pool with a slide. The outdoor space also includes an interactive playground with jungle gyms, slides, trampoline with bungee jumping, performances including clowns, comedy acts, dancers, and much more!  
* Be a pirate for a day! Just climb Jacob's ladder, settle in on deck, enjoy treasure hunts, etc. On Fridays enjoy a 2 hour cruise with your family on the pirate ship featuring contests, games, and a pirate's battle show.  
* Indoor fun including arts and crafts, face painting, foosball, a theatre complete with perfectly sized seating for movie screenings, puppet shows, songwriting workshops (see additional info below), ping-pong, karaoke, cooking lessons,  and more.  
* First Annual Songwriting Workshop - Are you 10+ years old and serious about making music? Make it part of your vacation! When Grand Oasis Cancun and The Pyramid at Grand Oasis celebrates its Country Music Festival, featured artists will visit the Grand Oasis Palm (June 24-25,2016) to host Songwriting Workshops for music-loving kids! Join seasoned talent manager Rick Barker and 20-year-old Nashville rising star Maddy Newton, who started performing when she was just 8! For an informative lesson in a group setting with one-on-one attention for everyone. Hone your singing, playing, and songwriting skills, get professional advice, and enjoy an awesome afternoon of magical musical fun!  
* A state of the art game room includes the latest technology for gamers including Xbox 360, Xbox Kinect, Wii, and PlayStation 4. You can also rent the games you love and play them right in your room. There is also a princess playtime room designed to bring their favorite story book fairy tales to life.  
* For the culinary inclined, Kidd-O-Zone also offers a play kitchen where future chefs can work side-by-side with skillfully trained chefs to learn how to prepare some of their favorite dishes.  
* Pirates del Caribe Food & Beverage Plaza is an outdoor marketplace where delicious treats await including an ice cream station, cookie and pastry station, and more. The plaza is also home to the child friendly versions of various restaurants such as Petit Mr. Wimpy, Petit Tacos, and Petit Happy Chicken, all of which feature favorites including mini hamburgers, tacos, and more.  
Important Information: Kidd-O-Zone is open daily from 9am-10 pm for kids ages 3-12.  Schedule of events and activities are subject to change without notice. Get your Kid's Kit when you check in.   

Valid Booking Dates: Now - 7/9/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Free Kids!
Travel Dates:
Now - 7/9/2018  
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Free Kids!

Guests are allowed to have up to 2 Kids age 12 and under stay free of charge when sharing a room with 2 adults. Charges will apply to third child.

Important information: Some restrictions may apply.

 

Valid Booking Dates: Now - 7/9/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon & Anniversary Program
Travel Dates:
Now - 7/9/2018  
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Honeymoon & Anniversary Program

Guests celebrating their honeymoon or wedding anniversary will receive the following:

• Priority check-in through the Oasis Plus desk with a tropical welcome cocktail

• Complimentary upgrade to best available accommodation (within reserved category) at time of check-in based on availability

• Discounted SMART car (insurance is mandatory and is not included)

• A fruit basket and a bottle of domestic sparkling wine in their room

• Special reservations for a romantic dinner with a bottle of house wine

 

 

Valid Booking Dates: Now - 7/9/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Oasis Runaway Program
Travel Dates:
Now - 7/9/2018  
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Oasis Runaway Program

Guests staying at The Grand Oasis Palm can visit other Oasis resorts for the day (except The Pyramid at Grand Oasis), having access to all food and beverage outlets and resort facilities at the same category level as booked.

Guests are required to visit the Oasis plus Desk (concierge desk) to make arrangements one day prior to visiting any other Oasis Resorts.

Transportation is not included but can be arranged.
 
Fees may apply for some live entertainment

Please note that this program will not be available at Oasis Cancun or Grand Oasis Cancun from 2/16/17-3/31/17; 4/11/17 - 4/16/17; 2/16/18 - 3/31/18; 4/11/18 - 4/16/18. Other blackout dates may apply.

Valid Booking Dates: Now - 7/9/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Grand Amenities
Travel Dates:
Now - 7/9/2018  
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Grand Amenities

The all-inclusive program includes the following amenities:

• All meals and snacks - daily breakfast buffets, lunch and dinner buffet or a la carte restaurants (Sian Ka'aan Beach Club not included)
• Unlimited domestic and imported beverages - alcoholic and non-alcoholic (additional charges may apply for premium beverages)
• 24-hour room service (delivery charge applies)
• Daily activities
• Nightly entertainment
• Beach Club  
• Kids Club for children ages 4-12
• Certain sports and multi-use court
• Gym
• Non-motorized watersports at hotel: Kayaks, aquatic bikes or snorkeling (transportation not included)
• Taxes and gratuities
• Important Information: Some restrictions may apply.

Valid Booking Dates: Now - 7/9/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Grand Plus Amenities
Travel Dates:
Now - 7/9/2018  
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Grand Plus Amenities

• All meals and snacks - daily breakfast buffets, lunch and dinner buffet or a la carte restaurants (Sian Ka'aan Beach Club not included)
• Access to Sian Ka’an Beach Club
• Unlimited domestic and imported beverages - alcoholic and non-alcoholic (additional charges may apply for premium beverages)
• Free WiFi in Room (Up to two devices per room)
• Upgraded Minibar with drinks and snacks refilled daily
• Daily Turn-Down Service
• Welcome Amenity upon Arrival
• Private Check-in and Check-out with Concierge
• Late Check Out (Subject to Availability)
• Private Beach Club with Bali Beds and Food and Drink Service
• VIP Lounge
• 24-hour room service (delivery charge applies)
• Daily activities
• Nightly entertainment
• Beach Club  
• Kids Club for children ages 4-12
• Certain sports and multi-use court
• Gym
• Non-motorized watersports at hotel: Kayaks, aquatic bikes or snorkeling (transportation not included)
• Spa Discounts of up to 20% on select services
• Taxes and gratuities
• Important Information: Some restrictions may apply.

Valid Booking Dates: Now - 7/9/2018

Applicable promotions will display with your room selection. Some restrictions may apply.

BLVD KUKULCAN KM 4.5  
Cancun  77500
MEXICO

Experiences

Beach, Family
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TripAdvisor Traveler Rating

Based on 3516 reviews
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