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KM 251 Chetumal  
Puerto Juarez, QR 77780
MEXICO

4 of 5 stars

TripAdvisor Traveler Rating

Based on 2479 reviews
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This all-inclusive resort is located on a gorgeous white sand beachfront, surrounded by nature in the heart of Riviera Maya. Enjoy several à la carte restaurants and buffets offering a variety of international cuisines from traditional Mexican cuisine to a Mediterranean gastrobar, indoor and outdoor bars, and multiple swimming pools. Snorkel, kayak or paddleboard around the vibrant coral reef just yards away from the shore, join beach yoga or volleyball, and watch nightly entertainment and live shows. The kids can play at the fully supervised kids club while you relax at the full-service organic spa. This tranquil resort is perfect for both families and couples.

Location: Tulum
  • This hotel does not accept Spring Breakers/Student Groups.
† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Car Rental Services†
  • Children programs
  • Concierge desk
† Fees may apply

Grand

View: Garden or pool

Bedding: One king or two double beds; assigned at check in based on availability

Occupancy limits: 3 adults, 2 child, 4 total.

Maximum 1 child through the age of 12 stay free in existing beds with at least 2 adults in room.

Grand Ocean

View: Ocean

Bedding: One king or two double beds; assigned at check in based on availability

Occupancy limits: 3 adults, 1 child, 3 total.

Maximum 1 child through the age of 12 stay free in existing beds with at least 2 adults in room.

Additional Amenities: Private check-in and checkout with concierge, early check-in and checkout (subject to availability), upgraded minibar restocked daily (bottled water, soda, beer, snacks), 24-hour room service (delivery fee $), free one day Smart Car rental for stays 4 nights or longer ($8USD insurance fee required), spa discounts up to 20% off select services, welcome amenity

† Fees may apply

Various Lounges/Bars

• Sarape Tequila Bar
• Akeru Beach Bar
• Sports Bar & Theatre
• Coffee & Me Lobby Bar
• Coffee & Me Lite
• Bites Terrace Bar
• Wet Bar (swim-up bar)
• Havana Cigar Bar†


Various Restaurants

• Sarape - traditional Mexican cuisine
• Dos Lunas - Italian trattoria
• Arrecifes - International Buffet
• Arrecifes Terraza - Snack bar terrace
• Maki Taco - Japanese-Mexican fusion
• Akeru - Sushi bar
• Hippie Chic - Grill, tacos and tortas
• Bites - Snacks and salads
• The White Box - Mediterranean gastrobar


  • Bike rental
  • Children's program
    KiddO Zone: fully supervised kids club
    o Ages 4-12 years old
    o Kids pool with slides, mushroom fountain, climbing iceberg and swim-up kids bar
    o Playground with trampoline
    o Video games room
    o Indoor and outdoor games and activities
  • Direct access to a beach
  • Fishing†
  • Fitness center on-site

    24-hour fitness center. Offering yoga, pilates, zumba, water aerobics


  • General
    • Daily activity schedule
    • Nightly live entertainment
    - Professional musicians and bands
    - Mayan Theater
    - Fire & Drums show
    - DJs, karaoke, dance parties
  • Non-Motorized Water Sports
    Snorkeling gear, snorkeling tour, kayaks, paddleboards
  • Pool
    4 swimming pools
  • Sauna†
  • Scuba diving†
  • Spa†
    Sensoria Spa: full-service spa with organic treatments
    o Aesthetic services
    o Therapeutic massages
    o Body wraps and treatments
    o Special packages for couples
    o Temazcal: Mayan sweat lodge purification ritual
  • Tennis court
    Two tennis courts on site, equipment included.
† Fees may apply
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