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In the heart of the shops, restaurants and bars lining Playa del Carmen’s bustling 5th Avenue, this lively resort is a paradise for couples, spa-lovers and golf enthusiasts seeking rest, relaxation and romance. A polished escape amidst the natural beauty of Mexico, guests enjoy a selection of all-inclusive bars and buffet and a la carte restaurants serving Asian, Italian and International fare; daily and nightly activities; exchange privileges at the other Palace Resorts nearby and spacious guestrooms featuring 24-hour room service, a private balcony, a double Jacuzzi tub, signature Palace Beds® and a liquor dispenser with brand name labels of whisky, rum, tequila and vodka. The perfect blend of modern amenities and traditional, personalized service, this upscale resort provides unforgettable Mexican vacations for each and every guest.
Location: Playa del Carmen - Beach
  • Please be advised Playacar Palace will be temporarily closed for renovations August 15, 2017 through November 15, 2017. Please note dates and times of the closure are subject to change without prior notice.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   14 Days prior to arrival. 
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(3/30/2018 - 4/7/2018)

  • Cancun, Mexico (CUN): 30 miles
    • Shuttle †
  • Last Renovation: 2005
  • Accessible rooms: 3
  • Floors: 2
  • Total rooms: 201

† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
    Close Close
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
more (+)
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
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    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Every bride and groom can turn their special day into a lavish, ultra-stylish affair that will make memories sure to last a lifetime. Choose between various customizable wedding collections with every possible inclusion at an unbelievable all inclusive price.

    Visit www.weddings.palaceresorts.com for more information on weddings at Palace Resorts.

† Fees may apply

Superior Deluxe Partial Oceanview


View: Partial Oceanview 

Bedding -1 king or 2 double beds

Occupancy limits- Maximum 4 adults, 2 children, 4 total.

Family Policy- Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4-17 are surcharged.

Occupancy limits (Effective for TW 6/3/16 - 8/17/16): Max 4 adults, 2 children, 4 total(Including infant).

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

Occupancy limits ( Eff.06/01/17-08/17/17 and 06/01/18-08/17/18)- Maximum 4 adults, 2 children, 4 total.

Family Policy- Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adults. Children ages 13-17 are surcharged.

Additional Amenities
*CHI® bath amenities
*CHI® hair dryer and hair straightener
*Double whirlpool tub

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities

Deluxe Resort View


View - Resort view

Bedding-1 king or 2 double beds

Occupancy limits- Maximum 4 adults, 2 children, 4 total.

Family Policy- Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children ages 4-17 are surcharged.

Occupancy limits (Effective for TW 6/3/16 - 8/17/16): Max 4 adults, 2 children, 4 total(Including infant).

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

Occupancy limits: (Eff.06/01/17-08/17/17 and 06/01/18-08/17/18) Maximum 4 adults, 2 children, 4 total.

Family Policy- Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adults. Children ages 13-17 are surcharged.

Relax on your private balcony while enjoying the breeze coming off the Caribbean waters. The Deluxe Resort View suite offers everything you need to feel at home including a welcome bottle of wine to toast your arrival in paradise, full mini-bar, Smart TV with YouTube, vTuner and Weather Channel, and plush bathrobes for you to relax in.

Additional Amenities

*CHI® bath amenities
*CHI® hair dryer and hair straightener
*Double whirlpool tub

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities

Superior Deluxe Oceanview


View: Oceanview 

Bedding -1 king or 2 double beds

Occupancy limits- Maximum 4 adults, 2 children, 4 total.

Family Policy- Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4-17 are surcharged.

Occupancy limits (Effective for TW 6/3/16 - 8/17/16): Max 4 adults, 2 children, 4 total(Including infant).

Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adult. Children ages 13-17 are surcharged.

Occupancy limits ( Eff.06/01/17-08/17/17 and 06/01/18-08/17/18)- Maximum 4 adults, 2 children, 4 total.

Family Policy- Maximum of 2 children through the age of 12 stay free in existing beds with at least 1 adults. Children ages 13-17 are surcharged.

After a day of spa treatments and relaxation, sink into your plush bed and sleep to the sound of the ocean right outside your window. This guestroom has Smart TV with YouTube, vTuner and Weather Channel

Additional Amenities

*CHI® bath amenities
*CHI® hair dryer and hair straightener
*Double whirlpool tub

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities

Concierge Level


View- Oceanview

Bedding- 1 king bed

Occupancy limits- Maximum 2 adults, 0 children, 2 total

No children allowed in this category.

Additional Amenities-
*In-room wine and fruits
*Liquor dispenser containing premium brands Bacardi White Rum, Jose Cuervo Tequila, J&B Whiskey, and Barton Vodka
*L'OCCITANE bath amenities
*Double whirlpool tub
*Two (2) 25 minute massages at the beach/spa/treatment rooms
*Aromatherapy menu
*Espresso/American coffee maker
*Nightly petit fours
*Pillow menu
*Exclusive concierge phone service
*Private check-in and out
*Late check-out & early check-in (subject to availability)

Additional Amenities
*CHI® bath amenities
*CHI® hair dryer and hair straightener
*Double whirlpool tub

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access†
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Slippers
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities

Honeymoon Suite


View - Oceanview

Bedding-1 king bed

Occupancy limits- Maximum 2 adults, 0 children, 2 total

No children allowed in this category.

Start your life together in comfort and luxury in the spacious Honeymoon Suite. You and your sweetheart can look forward to an amazing time with ocean front views, top shelf drinks, Apple TV with WiFi connection and special apps including, iTunes, Netflix and more*, in-room double whirlpool and more.

Additional Amenities
*Seating area
*In-room wine and fruits
*Liquor dispenser containing whiskey, tequila, rum, and vodka
*CHI® bath amenities
*CHI® hair dryer and hair straightener
*Double whirlpool tub

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Slippers
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities

Governor Suite


View: Ocean View 

Bedding- 1 king bed

Occupancy limits- 2 adults total. No children are allowed in this room category

Live the Palace Life in Playacar Palace’s Governor Suite. Experience everything a luxury vacation should be with ocean views, private balcony, spacious living room, Smart TV with YouTube, vTuner and Weather Channel, and more.

Additional Amenities
*CHI® bath amenities
*CHI® hair dryer and hair straightener
*Double whirlpool tub

  • Air conditioning
  • Alarm clock
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Slippers
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities


† Fees may apply
Aqua Bar

Hours of operation: Open from 10 am - 10:30 pm

Snack service: 11 am - 6 pm

Dinner: Gourmet pizzas - 6 pm - 9:30 pm

*Please note hours of operation are subject to change without prior notice


Cafe Del Mar

Breakfast: International buffet
Lunch: International buffet
Dinner: Mexican Buffet

  • Type: Buffet

Cielo Bar

Located in the lobby.

  • Type: Bar/lounge

Luna Lounge

Lounge bar with Thai hors d’oeuvres.

  • Cuisine: Thai
  • Type: Bar/lounge

Mo-mo-no-ha-na

Dinner: Pan-Asian a la carte. Teppayaki tables; Sushi bar.

  • Cuisine: Asian

PALACE RESORTS PARTNERS WITH CERTIFIED ANGUS BEEF®

All-inclusive leader reinforces commitment to excellence by serving the highest quality beef at all properties throughout Mexico and the Caribbean.


Terraza

Dinner: Italian a la carte

Dress code: long pants, collared shirts & shoes required.

  • Cuisine: Italian

  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    Kids Club offers supervised activities for children ages 4-12.
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby)†
    18 Holes
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    They are offered at Maroma Beach Club.
  • Pool
    There is 1 pool on site. Outdoor swimming pool with swim-up bar This Property has Swim up Bars.
  • Sauna
  • Spa†
  • Steam bath
  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
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Unlimited Spa Credits Option - See Details!
Travel Dates:
8/15/2017 - 11/1/2017  
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Unlimited Spa Credits Option - See Details!

Guests who receive a Resort Credit will have the opportunity to apply the full amount of the Resort Credit towards Spa services.

Detailed specifics of the resort credit will be provided upon check in.

Additional Information: Unused resort credits are non-refundable and not transferrable. All services and products are subject to availability. Group restrictions may apply. The resort credit will be subject to 16% taxes and fees.  The taxes and fees will apply only to amount of resort credit utilized by the guests and not to the total amount of resort credit they are entitled to receive. Taxes and fees will be billed to the guests folio and must be paid upon check-out. Resort Credit is not transferrable to guests in other rooms.

Valid Booking Dates: Now - 10/30/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $1500 Resort Credit or Unlimited Golf!
Travel Dates:
Now - 12/23/2018  
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Up to $1500 Resort Credit or Unlimited Golf!

Guests will receive up to $1500 in credits towards tours, golf, spa and much more OR guests can receive the option of Unlimited Golf (cart fees not included) for all adults in the room.  Detailed specifics of the resort credit will be provided upon check in.

All reservations will receive the Resort Credit unless otherwise noted. Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option instead of Resort Credit so it can be commented on your reservation.

Additional important information: Please note resort credit can be redeemed for limited amounts towards the various inclusions.   Further details are available upon check in.  The resort credit will be subject to 16% taxes and fees for amounts redeemed.  Added-values are per room, per stay. Taxes and fees will be applied to the guests folio, and paid on check out. Transportation to Riviera Cancun Golf Club is available for an additional fee.

 

Valid Booking Dates: Now - 12/23/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $2000 Resort Credit or Unlimited Golf!
Travel Dates:
Now - 12/23/2018  
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Up to $2000 Resort Credit or Unlimited Golf!

Guests will receive up to $2000 in credits towards tours, golf, spa and much more OR guests can receive the option of Unlimited Golf (cart fees not included) for all adults in the room.  Detailed specifics of the resort credit will be provided upon check in.

All reservations will receive the Resort Credit unless otherwise noted. Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option instead of Resort Credit so it can be commented on your reservation.

Additional important information: Please note resort credit can be redeemed for limited amounts towards the various inclusions.   Further details are available upon check in.  The resort credit will be subject to 16% taxes and fees for amounts redeemed.  Added-values are per room, per stay. Taxes and fees will be applied to the guests folio, and paid on check out. Transportation to Riviera Cancun Golf Club is available for an additional fee.

 

Valid Booking Dates: Now - 12/23/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $2500 Resort Credit or Unlimited Golf!
Travel Dates:
Now - 12/23/2018  
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Up to $2500 Resort Credit or Unlimited Golf!

Guests will receive up to $2500 in credits towards tours, golf, spa and much more OR guests can receive the option of Unlimited Golf (cart fees not included) for all adults in the room.  Detailed specifics of the resort credit will be provided upon check in.

All reservations will receive the Resort Credit unless otherwise noted. Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option instead of Resort Credit so it can be commented on your reservation.

Additional important information: Please note resort credit can be redeemed for limited amounts towards the various inclusions.   Further details are available upon check in.  The resort credit will be subject to 16% taxes and fees for amounts redeemed.  Added-values are per room, per stay. Taxes and fees will be applied to the guests folio, and paid on check out. Transportation to Riviera Cancun Golf Club is available for an additional fee.

 

Valid Booking Dates: Now - 12/23/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $500 Resort Credit or Unlimited Golf!
Travel Dates:
Now - 12/23/2018  
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Up to $500 Resort Credit or Unlimited Golf!

Guests will receive up to $500 in credits towards tours, golf, spa and much more OR guests can receive the option of Unlimited Golf (cart fees not included) for all adults in the room.  Detailed specifics of the resort credit will be provided upon check in.

All reservations will receive the Resort Credit unless otherwise noted. Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option instead of Resort Credit so it can be commented on your reservation.

Additional important information: Please note resort credit can be redeemed for limited amounts towards the various inclusions.   Further details are available upon check in.  The resort credit will be subject to 16% taxes and fees for amounts redeemed.  Added-values are per room, per stay. Taxes and fees will be applied to the guests folio, and paid on check out. Transportation to Riviera Cancun Golf Club is available for an additional fee.

 

Valid Booking Dates: Now - 12/23/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Up to $750 Resort Credit or Unlimited Golf!
Travel Dates:
Now - 12/23/2018  
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Up to $750 Resort Credit or Unlimited Golf!

Guests will receive up to $750 in credits towards tours, golf, spa and much more OR guests can receive the option of Unlimited Golf (cart fees not included) for all adults in the room.  Detailed specifics of the resort credit will be provided upon check in.

All reservations will receive the Resort Credit unless otherwise noted. Please contact your travel agent or tour operator if you would like to choose the Unlimited Golf Option instead of Resort Credit so it can be commented on your reservation.

Additional important information: Please note resort credit can be redeemed for limited amounts towards the various inclusions.   Further details are available upon check in.  The resort credit will be subject to 16% taxes and fees for amounts redeemed.  Added-values are per room, per stay. Taxes and fees will be applied to the guests folio, and paid on check out. Transportation to Riviera Cancun Golf Club is available for an additional fee.

 

Valid Booking Dates: Now - 12/23/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
Now - 8/31/2017  
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Kids Stay Free!

Up to 2 children under age 12 stay, play, and eat FREE with 2 adults! Third child in room (when applicable) will pay surcharge.

Children 13-17 are surcharged.

Child ages must be reported on the reservation and proof of age will be required upon check-in.

In the event the age of the child is over 12 years at the time of check-in, the difference in rate will be charged upon check-in.

Valid Booking Dates: Now - 8/28/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
1/4/2018 - 12/23/2018  
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Kids Stay Free!

Kids and Teens ages 4 -17 stay, play, and eat FREE!

Child ages must be reported on the reservation and proof of age will be required upon check-in.

In the event the age of the child is 18 years or older at the time of check-in, the difference in rate will be charged upon check-in.

Valid Booking Dates: Now - 8/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
Now - 12/23/2017  
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Kids Stay Free!

Kids and Teens ages 4 -17 stay, play, and eat FREE!

Child ages must be reported on the reservation and proof of age will be required upon check-in.

In the event the age of the child is 18 years or older at the time of check-in, the difference in rate will be charged upon check-in.

Valid Booking Dates: Now - 8/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Package!
Travel Dates:
Now - 12/23/2018  
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Honeymoon Package!

Honeymooners will receive:

. Complimentary bottle of sparkling wine  
.  Mini cake  
.  Two T-shirts  
.  Breakfast in bed (upon request)  
Guaranteed turn down service  
.  Honeymooner's desk for information 

. Late check out until 6pm (upon request and subject to availability)

Important Information: Proof of marriage within 6 months of travel date is required upon check in.
Upon arrival, you will be direct to the Honeymoon Desk to make all the arrangements.


Valid Booking Dates: Now - 12/23/2018

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All Inclusive Amenities
Travel Dates:
Now - 12/23/2018  
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All Inclusive Amenities

The All-Inclusive program includes the following amenities:

• All meals and snacks -Domestic and imported beverages.
• Non-motorized water sports
• 24 hour room service.
• Daily and nightly entertainment.
• Complimentary Wireless Internet Access including Internet use (30 minutes) using resort's computers.
• Taxes and gratuities.

Important information:  Additional information will be provided by the hotel at check-in.

Valid Booking Dates: Now - 12/23/2018

Applicable promotions will display with your room selection. Some restrictions may apply.

Fraccionamiento Playacar, Bahia del Espiritu Santo Esq. Abraira de Arriva  
Playa Del Carmen, QR 77760
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Golf, Luxury, Nightlife, Romance, Spa, Wedding
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TripAdvisor Traveler Rating

Based on 4442 reviews
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