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Nestled amidst the sugary-white sands and crystal-clear waters of the Mexican Caribbean, this superior retreat appeals to families, spa-lovers and couples looking to tie the knot. With an expert blend of modern amenities and inspired designs that are in perfect harmony with the tropical surroundings of the Riviera Maya, guests are treated to pampering spa treatments, over 20 bars including swim-up bars and a disco, romantic wedding services, all-suite accommodations and family-friendly amenities like 24-hour dining and entertainment, supervised activity programs where your little ones can make arts and crafts, play games and meet new friends and dynamic facilities like mini-golf, water sports and tennis. Created to accommodate the complete comfort and convenience of each and every guest, this polished oceanfront resort ensures unforgettable vacation experiences from spectacular sun-up to sun-down.
Location: Riviera Maya - Beach
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.



Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   2 Days prior to arrival. 
    Late Cancellation Penalty: 3 Nights
    Applies: Sunday - Saturday(12/21/2016 - 12/20/2017)

  • Cancun International Airport (CUN): 54 miles
  • Year Built: 2005
  • Floors: 3
  • Total rooms and suites: 264

† Fees may apply
  • 24-hour front desk
  • Accessible facilities
    Close Close
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
more (+)
  • 24-hour front desk
  • Accessible facilities
    Close Close
    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Currency exchange†
  • Elevators Not Available
  • Exercise gym†
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
  • Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.
    Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.
    For additional information, please contact
    the hotel at: http://www.palladiumweddings.com/en/destination-mayan-riviera.php
  • Business Services†
  • Internet Access

† Fees may apply

Junior Suite


Bedding- 2 double beds or 1 king bed and 1 sofa bed

Bedding cannot be guaranteed.

Occupancy limits- 4 adults, 3 children, 5 total


Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-17 are surcharged.

Effective 12/21/17

Occupancy limits- 3 adults, 2 children, 4 total

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-17 are surcharged.


  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Safe
  • Slippers
  • Telephone
  • Widescreen TV

Mayan Suite


Bedding- 1 king bed

Occupancy limits- 2 adults, 0 children, 2 total

This room category is adults only. This category also has exterior Mayan showers.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Coffee/Tea maker
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Non-smoking
  • Safe
  • Slippers
  • Telephone
  • Widescreen TV

One Bedroom Suite


Bedding- 1 king bed and 1 sofa bed

Occupancy limits- 4 adults, 2 children, 4 total

A maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3-17 are surcharged.

Additional Amenities- *Living room with sofa sleeper

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bathrobe
  • Bathtub/shower combination
  • Cable television
  • Ceiling fan
  • Coffee/Tea maker
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Safe
  • Slippers
  • Telephone
  • Widescreen TV


† Fees may apply
Various Lounges/Bars

**Please note not all bars are located directly on the White Sand side of the complex
********************************
Riviera Lobby Bar - Located in the Grand Palladium Riviera

White Sand Lobby Bar - Located in the Grand Palladium White Sand

Kantenah Lobby Bar - Located in the Grand Palladium Kantenah

Colonial Lobby Bar - Located in the Grand Palladium Colonial

Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks

Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games.

La Plaza Bar - Located next to the theatre in Grand Palladium Colonial

Sport Bar - Located at Grand Palladium Colonial

Sunset Boulevard - Located at Grand Palladium Riviera

El Teatro Bar


Various Restaurants

**Please note - not all restaurants are located directly on the White Sand side of the complex**
********************************
Buffet style restaurants:
-La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service

-Kabah Restaurant - Located in the Grand Palladium Riviera - serving breakfast, lunch and dinner

-La Hacienda Restaurant - Located in the Grand Palladium Colonial - serving breakfast, lunch and dinner

-Tikal Restaurant - Located in Grand Palladium Kantenah - serving breakfast and dinner

-Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - serving breakfast and lunch
********************************
A La Carte Restaurants:
Dinner service - Open 5:30pm - 10:30pm
-Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine
-Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner
-Opavao Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine
- Chang Thai - Located in the Grand Palladium Kantenah, Thai cuisine
- La Lola - Located in the Grand Palladium Kantenah, Spanish cuisine
- Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine
- La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine
- El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine
- Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"
Open: 6:30pm-10:00pm

Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.

Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite

    Baby Club for infants 1-3 years.
    Mini-club for children 4-12 years.
    Teens Club for age 13-17 years

    Located at the Grand Palladium Colonial or the Grand Palladium Kantenah


  • Direct access to a beach
  • Fitness center on-site†
  • Motorized Water Sports†
  • Non-Motorized Water Sports

     


  • Pool

    There are 7 pools on site.

    -Large lake style pool - locacted at the Grand Palladium Colonial side

    -Adult only pool - located at the Grand Palladium Colonial side

    -El Rinconcito Pool - located in the Grand Palladium Kantenah

    -Large Lake-Style Pool - located at The Grand Palladium Riviera

    -The Island Pool - located in the Grand Palladium Kantenah (also adults only)

    -Las Rocas Pool - Salt Water pool - located in the Grand Palladium Kantenah This Property has Swim up Bars.


  • Spa†
    Zentropia Spa
  • Tennis court

    6 tennis courts on site


    • Available equipment
    • Rental information
  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
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One Kid Stay Free
Travel Dates:
8/21/2017 - 12/20/2017  
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One Kid Stay Free

Guests are allowed to have up to 1 kid 12 and younger stay free of charge when sharing a guestroom with 2 adults!  

Important Information:  At least 2 adults must accompany the children. Surcharges will apply to kids 13-17 years old. Group restrictions may apply.

Valid Booking Dates: Now - 12/20/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Welcome Gift
Travel Dates:
Now - 6/30/2018  
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Honeymoon Welcome Gift

Guests celebrating their honeymoon with us will receive gifts in room upon arrival,  free room upgrade (subject to availability), and late checkout.

To receive this offer, just enter "Honeymoon" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Valid 2 months from actual date of marriage. Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 6/30/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


Exchange Privileges
Travel Dates:
Now - 6/30/2018  
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Exchange Privileges

Guests staying at Grand Palladium White Sand Resort and Spa have full access of the resort facilities at Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa, and Grand Palladium Riviera Resort and Spa except for the facilities at the adults only Royal Suites Yucatan.

Valid Booking Dates: Now - 6/30/2018

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Amenities
Travel Dates:
Now - 6/30/2018  
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All Inclusive Amenities

The all-inclusive program includes the following amenities:

• All meals and snacks
• Unlimited local and international beverages, including in-room minibar (restocked daily).
• Non-motorized water sports.
• Daily activities and entertainment.
• Fitness Center
• Taxes and Gratuities

Important Information:  Redemption information will be provided by the hotel at check-in.  

Valid Booking Dates: Now - 6/30/2018

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Chetumal-Puerto Juarez KM 256-100  
Riviera Maya, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Nightlife, Romance, Shopping, Snorkeling, Spa, Wedding
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