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Prolongacion 5ta Av. Mz 20 Lt 6  
Playa del carmen, QR 77710
MEXICO

4 of 5 stars

TripAdvisor Traveler Rating

Based on 8661 reviews
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Blending pristine natural beauty with unforgettable landscapes and polished accommodations, this inviting Mexican resort provides a welcomed oasis far removed from the worries of everyday. Sparkling pools wind throughout the resort, while specialty restaurants and bars, an upscale spa and fitness facilities, a superior children’s activity program and a welcoming, lively atmosphere ensure an unforgettable stay for every member of the family.
Location: Riviera Maya - Beach
  • Students & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
  • The Municipality of Solidaridad will be charging an Eco Tax of 10.00 Mexico Pesos (approx. $0.55 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
† Fees may apply
  • Babysitting, Offsite†
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
† Fees may apply

Deluxe Junior Suite

Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.

Occupancy limits :3 adults, 2 children, 4 total combined.

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged.

Restaurants not included:Le Fleur and The Miso.

Deluxe Junior Suite Swimout

Bedding: 1 King or 2 double beds - based on availability, requests are not guaranteed.

Occupancy limits :3 adults, 0 children, 3 total combined.
No children allowed in this room category.

Restaurants not included:Le Fleur and The Miso.

View: Direct pool access from balcony/terrace.

Junior Suite

Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.

Occupancy limits :3 adults, 2 children, 4 total combined.

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged.

Restaurants not included:Le Fleur and The Miso.

Laguna Villa Suite

Bedding: 1 King bed.

Occupancy limits :2 adults, 0 children, 2 total combined.

No children allowed in this room category.

Additional Amenities :-DVD Library available in Platinum Lounge
-In room Premium bar
-Pillow Menu in Platinum Lounge
-24 Hour Room Service
-Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
-Private pool with butler service (drinks only)
-International Newspapers located in Platinum Lounge
-Nightly turn down service
-Use of bathrobes during entire stay, 2 pairs of slippers per room
-Free internet unlimited @ Platinum Club Lounge as well as Free Cable internet in rooms
-Private Check-in with cold towel on arrival and Welcome Drink
-Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
-1 Special Dinner
-24 hours Concierge Service in the Platinum Lounge
-Exclusive continental Breakfast area at Platinum Lounge
-Hors d'oeuvres at Platinum Club Lounge
-A la carte Breakfast and Lunch service in the Buffet restaurants near the Platinum Lounge
-Reservations for a la carte restaurants at Platinum Lounge
-Gift in room upon arrival
-Discount on Green Fees at Golf Course
-Discount on Spa Treatments (single service items only)
-Discount on the Water Sport Center (single service items only)
-Reserved area on beach with butler service (drinks only)
-1 Water Circuit at the Spa (per adult per week, min 4 night stay required.)
-1 Beach Bag with Princess Logo
-Special Amenities in Room
-Aromatherapy for the room upon request (concierge)
-Free 1 day Spa package per adult per stay (30 minute massage, facial, exfoliation of feet & hands.)  4 night minimum stay applies.
-Daily international newspaper service in the Concierge located in the pool of the Villas.

Platinum Suite

Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.

Occupancy limits :3 adults, 2 children, 4 total combined.

Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults. Children ages 3 - 12 are surcharged.

Additional Amenities:
-Bathroom with Jacuzzi tub
-DVD Library available in Platinum Lounge
-In room Premium bar
-Pillow Menu in Platinum Lounge
-24 Hour Room Service
-Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
-Private pool with butler service (drinks only)
-International Newspapers located in Platinum Lounge
-Nightly turn down service
-Use of bathrobes during entire stay, 2 pairs of slippers per room
-Free internet unlimited @ Platinum Club Lounge as well as Free Cable internet in rooms
-Private Check-in with cold towel on arrival and Welcome Drink
-Domestic, International & Premium brand Drinks (Aged liquors, Wines and A la carte champagne not included)
-1 Special Dinner
-24 hours Concierge Service in the Platinum Lounge
-Exclusive continental Breakfast area at Platinum Lounge
-Hors d'oeuvres at Platinum Club Lounge
-A la carte Breakfast and Lunch service in the Buffet restaurants near the Platinum Lounge
-Reservations for a la carte restaurants at Platinum Lounge
-Gift in room upon arrival
-Discount on Green Fees at Golf Course
-Discount on Spa Treatments (single service items only)
-Discount on the Water Sport Center (single service items only)
-Reserved area on beach with butler service (drinks only)
-1 Water Circuit at the Spa (per adult per week, min 4 night stay required.)
-1 Beach Bag with Princess Logo
-Special Amenities in Room.

Family Club Deluxe Junior Suite

Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.

Occupancy limits :3 adults, 3 children, 5 total combined

Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults.
Children ages 3 - 12 are surcharged.


Family Club Deluxe Junior Suite Swimout

Bedding: 1 King or 2 double beds based on availability, requests are not guaranteed.

Occupancy limits :3 adults, 3 children, 5 total combined

Maximum of 3 children through age 2 stay free in existing beds with at least 2 adults.
Children ages 3 - 12 are surcharged.

† Fees may apply

Various Lounges/Bars

*Bar “Areito”
*Pool Bar “Poquito”
*Bar "GymBar" (inside gym, energetic drinks not included)
*Poolbar “Fantasy Bar”
*Poolbar “Maya Bar”
*Poolbar “Tequila”
*Chill Out "Ibiza"
*Lobby Bar Riviera
*Platinum Riviera Bar (included only with Platinum Suites and Laguna Villa Suites)
*Bar Punta Bete
*Bar Chactemal


Various Restaurants

Green - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.

Negresco - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.

La Tortuga - Buffet Restaurant - International buffet. Breakfast, lunch, and dinner.

La Vaqueria - Grill Restaurant - A la carte. Dinner.

Le Fleur - International Gourmet Restaurant, A la carte. Dinner. (Not included only for "Junior Suite" room category.)

Mama Mia - Italian Restaurant, A la carte. Dinner.

La Hacienda - Mexican Restaurant, A la carte. Dinner.

La Fondue - Swiss Thematic Restaurant, A la carte. Dinner.

Las Olas - Seafood Restaurant, A la carte. Dinner. (Not included only for the "Junior Suite" room category.)

Miso - Asiatic Restaurant, A la carte. Dinner.

Thai Beach Club - Thailand Cuisine, A la carte. Dinner. (Fees apply, not included in all-inclusive plan.)

*All restaurants are non-smoking.

*Dress Code: In order to respect the different cultures visiting our hotels, guests are requested to observe dress codes. The use of a t-shirt and shoes is obligatory.  Please do not enter while wet.  Dress code for all a la carte restaurants: Informal-elegant. Long trousers, shirt with sleeves and closed shoes for gentlemen.

Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel for hours of operation, reservation policies and dress codes.


  • Bike rental†
  • Children's pool
    There are 4 children's pools on site.
  • Children's program, onsite
    Mini-Club (For ages 4 - 12)

    Funtastic Teen's Club (For ages 13 - 18. From 4pm - 11pm)
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports†
  • Non-Motorized Water Sports
  • Pool
    There are 8 pools on site. 12 pools total including a large fresh free flowing pool. This Property has Swim up Bars.
  • Sauna
  • Spa†
  • Tennis court
    There are 6 tennis courts onsite. There are 0 lit tennis courts onsite.
† Fees may apply
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