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Fronting the crystalline waters and white-sands of Mexico’s stunning Caribbean coast, this sensational resort appeals to families, honeymooners, spa enthusiasts and luxury travelers with its unique blend of personalized service, refined amenities and enchanting all-suite accommodations. Nearby the shops, dining and nightlife of downtown Playa del Carmen, guests enjoy a selection of gourmet dining options, a deluxe spa, a fun-filled activities program for children, quiet, adults-only areas, exercise programs such as yoga, Pilates and meditation, personalized butler concierge services and elegant all-suite accommodations complete with contemporary Mexican décor, private oceanfront or jungle terraces with private plunge pools, 42” plasma screen TVs, 24-hour room service and plush bedding that features white goose down comforters and a pillow menu to ensure the upmost in comfort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy
  • Pets Not Allowed
Cancellation Policies
  • Cancellation Deadline:   120 Days prior to arrival. 
    Late Cancellation Penalty: 100% of balance due
    Applies: Sunday - Saturday(12/18/2017 - 12/19/2017)

  • Cancun, Mexico (CUN): 60 miles
  • Year Built: 2008
  • Accessible rooms: 6
  • Floors: 4
  • Suites: 539

† Fees may apply
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
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  • Accessible rooms
  • Babysitting, Offsite†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
more (+)
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
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    • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Shopping mall†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking
  • Water sports†
  • Wedding Services are available at an additional cost.  For more information please contact the hotel directly. 

  • Business Services†
  • Internet Access†

† Fees may apply

Zen Grand Suite


View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: These 1,184 sq. ft. suites feature a spectacular patio overlooking the Riviera Maya jungle.

Connecting rooms are subject to an additional fee and based on availability at check-in.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Connecting rooms†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Zen Grand Pool Suite


View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: Spectacular patio overlooking the Riviera Maya jungle with private plunge pool on the terrace.

Connecting rooms are subject to an additional fee and based on availability at check-in.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Connecting rooms†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Zen Grand Family Suite Nature View 2 Bedroom


Bedding: Connecting Zen Grand Suites with 1 King Bed and 2 double beds.

Occupancy limits: 6 Adults, 6 children, 8 total.

Maximum of 6 children through the age of 3 stay free in existing beds with at least 2 adults.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Ambassador


View: Ocean View

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: 1000 sq. ft. suites have a private terrace with an extraordinary view of the sparkling ocean.

Connecting rooms are subject to an additional fee and based on availability at check-in.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Connecting rooms†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Ambassador Pool


View: Ocean View

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: These 1270 sq. ft. suites feature a private plunge pool on the terrace overlooking the blue waters of the Caribbean.  Other amenities include a walk-in closet, a spacious bathroom with Jacuzzi, a refreshing rain shower.

Connecting rooms are subject to an additional fee and based on availability at check-in.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Connecting rooms†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • Turn down service
  • TV
  • Video on demand

Grand Class Suite Ocean Front View


View: Ocean Front

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits: 3 adults, 0 children, 3 total. Children are not allowed in this room category.

Additional Amenities: These 1377 sq. ft. suites feature a private Ocean Front terrace with private plunge pool on the terrace. Bathroom feature Jacuzzi and separate rain shower.

Connecting rooms are subject to an additional fee and based on availability at check-in.

  • Air conditioning
  • Alarm clock
  • Balcony/Lanai/Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee/Tea maker
  • Connecting rooms†
  • DVD player
  • Hairdryer
  • Internet access†
  • Iron
  • Ironing board
  • Minibar
  • Safe
  • Shower only
  • Telephone
  • TV
  • Video on demand


† Fees may apply
Various Lounges/Bars

Sky Bar
3 Aqua Bars
Sen Lin Bar
Karaoke Bar
Koi Bar
Piano Bar
Bistro Bar


Various Restaurants

Piaf - French cuisine. Age Restrictions: 16 and older
Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts.

Sen Lin Restaurant & Bar - Asian cuisine.  Dress Code: Casual resort elegance; no flip-flops, shorts or T-shirts. The Sen Lin is a smoke-free restaurant.

Frida - Fine Mexican cuisine. Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts. Frida is a non-smoking restaurant.

Cocina de Autor - our signature restaurant explores classic & modern culinary techniques. Age Restrictions: 16 and older
Dress Code: Casual resort elegance; no flip flops, shorts or T-shirts. Cocina de Autor is a non-smoking restaurant.

Lucca - Gourmet Italian.  Dress code: Casual resort elegance; no flip flops, shorts or T-shirts.  Lucca is a non-smoking restaurant.

Azul - International Buffet. All day casual dining.

Bistro - French brasserie style. Day: casual dining. Night: Dress code: Casual resort elegance; no flip flops, shorts or T-shirts.  Age Restrictions: 16 and older

Chaká - International and regional cuisine by day. Yucatecan and Mayan inspired cuisine by night. All day casual dining

3 snack bars


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite

    Grand Velas Kids Club

    Bask in the sun while your kids enjoy the vacation of a lifetime! The Grand Velas Kids Club is an innovative program where kids play and create memories through fun activities in a supervised environment. Children 5 to 12 years old can enjoy movies, storytelling, arts and crafts, board games and Bingo. Kids learn how to make piñatas, kites, masks, and jewelry, and find amusement in the video area with a theater, X-Box and Wii gaming systems. Daily activities are flexible to your children's age and desires; at 6:30 pm join Emy for dinner and have fun like never before! The Kid´s Club is open every day week from 9 am to 11pm, as part of your all-inclusive resort package. T-shirts, photo frames and ceramics are provided.


  • Direct access to a beach
  • Fitness center on-site
  • Non-Motorized Water Sports
    kayaks, boogie boards
  • Pool
    There is 1 pool on site. Infinity Pool
    Children’s Pool
  • Spa†
  • Teen programs

    Grand Velas Teen's Club

    Our exclusive Teens Club is the perfect place to chill out in a relaxed environment, and we've thought of everything to make it ultra-cool! Created for ages 13-18, this supervised club features an advanced technology sound system for playing the latest beats. Dance the night away (until 12:00pm that is), or become a star for the night with our karaoke system.
     
    Step up to our circular bar to order your choice of non-alcoholic beverages. The club features a pool table, ping pong, board games and so much more. There's even an entire area for playing on the Xbox kinect. Open from 11 am-12:00pm, the teens club is the latest in entertainment for teens at Grand Velas.


  • Golf†
    Golf Course located within a Mile of Property.

† Fees may apply
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Funjet Promotions


Select a promotion to view details

Free Family amenities included: stroller, baby bottle sterilizer and more!
Travel Dates:
Now - 12/19/2017  
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Free Family amenities included: stroller, baby bottle sterilizer and more!

Guests will receive the following amenities;

? Baby bottle sterilizer
? High chair
? Crib
? Stroller
? Baby bath tub
? Baby bouncer
? Baby Concierge
? Other items like Rattle, Teether, Bottle & Bottle brush to take home

Important Information: For special request before arrival please contact Pre Arrival Concierge at conciergerm@grandvelas.com.  Details of inclusions will be provided upon check-in. Other restrictions may apply.

Valid Booking Dates: Now - 12/19/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


$50 Spa Credit and more!
Travel Dates:
Now - 12/19/2017  
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$50 Spa Credit and more!

Guests will receive:

-$50 Spa Credit per adult, per night
-10% discount at hotel boutiques.
-Basic Internet Service

Important Information: Spa credit applicable to massage, facial or body wrap treatments with a duration of 50 minutes or more at the SPA. Credit is non-transferable between guests, non-cumulative, not redeemable for cash, unused balances will not be refunded. Cannot be combined with other Spa promotions. Does not apply to  SPA Boutique, Beauty Salon, Hydrotherapy Circuit nor Spa cabanas. 10% discount is not valid at the Spa Boutique. High-speed internet available for a surcharge.

 

Valid Booking Dates: Now - 12/19/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Honeymoon Amenities!
Travel Dates:
Now - 12/19/2017  
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Honeymoon Amenities!

Guests celebrating their honeymoon with us will receive the following

- Special honeymoon amenity: Chef’s selection
- Bottle of Sparkling Wine
- Romantic Breakfast in Bed
- Romantic Dinner for two on your suite terrace (only for stay of 5 nights or more)

To receive this offer, just enter "HONEY1617" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Proof of marriage must be provided at check-in.

Valid Booking Dates: Now - 12/19/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
Now - 9/30/2017  
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Kids Stay Free!

Guests are allowed to have up to 2 kids age 12 and younger stay free of charge when sharing a guestroom with 2 adults.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
12/2/2017 - 12/19/2017  
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Kids Stay Free!

Guests are allowed to have up to 2 kids age 12 and younger stay free of charge when sharing a guestroom with 2 adults.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
Now - 9/30/2017  
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Kids Stay Free!

Guests are allowed to have up to 2 kids age 12 and younger stay free of charge when sharing a guestroom with 2 adults.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


$50 Spa Credit & More!
Travel Dates:
1/5/2018 - 12/19/2018  
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$50 Spa Credit & More!

Guests will receive:

-$50 Spa Credit per adult, per night
-10% discount at hotel boutiques.


Important Information: SPA Bonus applicable to massage, facial or body wrap treatments with a duration of 50 min or more, at the SPA. Conditions: Non transferable between guests, non cumulative, not redeemable for cash, unused balances will not be refunded. Cannot be combined with other Spa promotions. Does not apply to SPA Boutique, Beauty Salon, Hydrotherapy Circuit nor Spa Cabanas.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Kids Stay Free!
Travel Dates:
12/20/2017 - 12/24/2017  
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Kids Stay Free!


Guests are allowed to have up to 2 kids age 12 and younger stay free of charge when sharing a guestroom with 2 adults.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


$85 Golf Credit per adult per night!
Travel Dates:
1/5/2018 - 12/19/2018  
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$85 Golf Credit per adult per night!

Guests will receive $85 USD Credit valid only in Grand Coral Golf Riviera Maya. Credit per adult per night

Important Information: Non transferable between guests, non cumulative, not redeemable for cash, unused balances will not be refunded. Cannot be combined with other Golf promotions. Transfer to the Golf course not included. Shared Golf Cart included . Not applicable for groups.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


Mini Golf Weekly Tournament
Travel Dates:
1/5/2018 - 12/19/2018  
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Mini Golf Weekly Tournament

Guests will have the opportunity to be part of mini golf tournaments while they enjoy the beauty of the Mayan Jungle. Tournament is open to all guests and another tournament is for kids from 5-12 only.

Important Information: Tournaments are offered once a week. Confirmation of attendance is required. Contact our e-concierge for further information at conciergerm@velasresorts.com More information will be given upon hotel check-in.  Activities are subject to change without notice.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Inclusions
Travel Dates:
Now - 12/19/2017  
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All Inclusive Inclusions

The all-inclusive program includes the following amenities:

 Buffet and/or a la carte dining at 8 restaurants
 Unlimited Domestic and selected International Premium brands
 One Official Mascot Stuff Animal – Pancho (monkey) or Amy (raccoon) – Based on availability
 Ecological tour in the Zen Grand Ambiance with the unique “Putting Down Roots ”(plant a   tree)  experience which includes t-shirt and official certificate 
  Special turn down service 
  Welcome kid´s beach gift 
  Scheduled daytime activates
  Non-motorized water sports
  Current hotel taxes, tips and gratuities
Important Information: Reservations may be required at some a la carte restaurants. Other restrictions may apply.

 

Valid Booking Dates: Now - 12/19/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Inclusions
Travel Dates:
Now - 12/19/2017  
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All Inclusive Inclusions

The all-inclusive program includes the following amenities:

  • Buffet and/or a la carte dining at 8 restaurants
  • Unlimited Domestic and selected International Premium brands
  • 24-hour in-suite dining
  • Supervised Kids Club and pool
  • Teens Club
  • Scheduled daytime activities
  • Non-motorized water sports
  • Current hotel taxes, tips and gratuities

Important information: Reservations may be require at some a la carte restaurants.

 

Valid Booking Dates: Now - 12/19/2017

Applicable promotions will display with your room selection. Some restrictions may apply.


All Inclusive Inclusions
Travel Dates:
12/20/2017 - 12/19/2019  
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All Inclusive Inclusions

The all-inclusive program includes the following amenities:

* Buffet and/or a la carte dining
* Unlimited premium brand domestic and imported wines and spirits
* Mini bar in suite
* 24-hour in-suite dining
* Supervised Kids Club and Pool
* Teens Club
* Daytime activities program
* 3 Theme Shows per week
* Non-motorized water sports including kayaking, paddle boarding
* Intro to scuba diving demo in pool
* Current hotel taxes, tips and gratuities

Important information: Catamaran is not included. Restrictions may apply. Reservations are required for fine dining restaurants. The New Year's Eve Gala dinner includes one Gala Dinner with Champagne (for adults) and live music.

Valid Booking Dates: Now - 12/19/2019

Applicable promotions will display with your room selection. Some restrictions may apply.


Eco Tour & Putting Down Roots Program
Travel Dates:
1/5/2018 - 12/19/2018  
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Eco Tour & Putting Down Roots Program

Guests will have the opportunity to be part of "Putting Down Roots in Grand Velas Riviera Maya Program" to reconnect with nature and walk around the property to know more about local flora and fauna such as trees, mangroves, Mayan legends and much more!  Clients will have the option to plant a tree finalizing the eco tour and are entitled to a t-shirt and an official certificate.

Important Information: Eco tours are offered once a week. Confirmation of attendance is required. Contact our e-concierge for further information at conciergerm@velasresorts.com  More information will be given upon hotel check-in.  Activities are subject to change without notice.

Valid Booking Dates: Now - 10/31/2017

Applicable promotions will display with your room selection. Some restrictions may apply.

Carretera Cancun Tulum Km. 62  
Playa del Carmen, QR 77710
MEXICO

Experiences

Active/Adventure, All Inclusive, Beach, Dining, Diving, Family, Luxury, Nightlife, Romance, Snorkeling, Spa, Wedding
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