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Carretera Cancun Tulum Km. 62  
Playa del Carmen, QR 77710
MEXICO

4.5 of 5 stars

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Based on 3282 reviews
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Fronting the crystalline waters and white-sands of Mexico’s stunning Caribbean coast, this sensational resort appeals to families, honeymooners, spa enthusiasts and luxury travelers with its unique blend of personalized service, refined amenities and enchanting all-suite accommodations. Nearby the shops, dining and nightlife of downtown Playa del Carmen, guests enjoy a selection of gourmet dining options, a deluxe spa, a fun-filled activities program for children, quiet, adults-only areas, exercise programs such as yoga, Pilates and meditation, personalized butler concierge services and elegant all-suite accommodations complete with contemporary Mexican décor, private oceanfront or jungle terraces with private plunge pools, 42” plasma screen TVs, 24-hour room service and plush bedding that features white goose down comforters and a pillow menu to ensure the upmost in comfort.
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Guests requesting connecting suites will be charged $75 per 2 suites, per night, collected by the hotel at check in. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
  • The Municipality of Solidaridad will be charging an Eco Tax of 10.00 Mexico Pesos (approx. $0.55 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
† Fees may apply
  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible rooms
  • Babysitting, Offsite†
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
† Fees may apply

Zen Grand Suite

View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: These 1,184 sq. ft. suites feature a spectacular patio overlooking the Riviera Maya jungle.

Connecting rooms are subject to an additional fee and based on availability at check-in.

Zen Grand Pool Suite

View: Jungle view

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: Spectacular patio overlooking the Riviera Maya jungle with private plunge pool on the terrace.

Connecting rooms are subject to an additional fee and based on availability at check-in.

Zen Grand Family Suite Nature View 2 Bedroom

Bedding: Connecting Zen Grand Suites with 1 King Bed and 2 double beds.

Occupancy limits: 6 Adults, 6 children, 8 total.

Maximum of 6 children through the age of 3 stay free in existing beds with at least 2 adults.

Ambassador

View: Ocean View

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits- 3 adults, 2 children, 4 total.

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: 1000 sq. ft. suites have a private terrace with an extraordinary view of the sparkling ocean.

Connecting rooms are subject to an additional fee and based on availability at check-in.

Ambassador Pool

View: Ocean View

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits -3 adults, 2 children, 4 total

Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged.

Effective 12/20/16: Maximum of 2 children through age 3 stay free in existing beds with 1 adult. Children 4-15 are surcharged. 

Additional Amenities: These 1270 sq. ft. suites feature a private plunge pool on the terrace overlooking the blue waters of the Caribbean.  Other amenities include a walk-in closet, a spacious bathroom with Jacuzzi, a refreshing rain shower.

Connecting rooms are subject to an additional fee and based on availability at check-in.

Grand Class Suite Ocean Front View

View: Ocean Front

Bedding: 1 king or 2 queen beds (bedding is on-request basis and cannot be guaranteed)

Occupancy limits: 3 adults, 0 children, 3 total. Children are not allowed in this room category.

Additional Amenities: These 1377 sq. ft. suites feature a private Ocean Front terrace with private plunge pool on the terrace. Bathroom feature Jacuzzi and separate rain shower.

Connecting rooms are subject to an additional fee and based on availability at check-in.

† Fees may apply

Various Lounges/Bars

Sky Bar
3 Aqua Bars
Sen Lin Bar
Karaoke Bar
Koi Bar
Piano Bar
Bistro Bar


Various Restaurants

Piaf - French cuisine. Age Restrictions: 16 and older
Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts.

Sen Lin Restaurant & Bar - Asian cuisine.  Dress Code: Casual resort elegance; no flip-flops, shorts or T-shirts. The Sen Lin is a smoke-free restaurant.

Frida - Fine Mexican cuisine. Dress Code: Casual resort elegance; no flip-flops, T-shirts or shorts. Frida is a non-smoking restaurant.

Cocina de Autor - our signature restaurant explores classic & modern culinary techniques. Age Restrictions: 16 and older
Dress Code: Casual resort elegance; no flip flops, shorts or T-shirts. Cocina de Autor is a non-smoking restaurant.

Lucca - Gourmet Italian.  Dress code: Casual resort elegance; no flip flops, shorts or T-shirts.  Lucca is a non-smoking restaurant.

Azul - International Buffet. All day casual dining.

Bistro - French brasserie style. Day: casual dining. Night: Dress code: Casual resort elegance; no flip flops, shorts or T-shirts.  Age Restrictions: 16 and older

Chaká - International and regional cuisine by day. Yucatecan and Mayan inspired cuisine by night. All day casual dining

3 snack bars


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite

    Grand Velas Kids Club

    Bask in the sun while your kids enjoy the vacation of a lifetime! The Grand Velas Kids Club is an innovative program where kids play and create memories through fun activities in a supervised environment. Children 5 to 12 years old can enjoy movies, storytelling, arts and crafts, board games and Bingo. Kids learn how to make piñatas, kites, masks, and jewelry, and find amusement in the video area with a theater, X-Box and Wii gaming systems. Daily activities are flexible to your children's age and desires; at 6:30 pm join Emy for dinner and have fun like never before! The Kid´s Club is open every day week from 9 am to 11pm, as part of your all-inclusive resort package. T-shirts, photo frames and ceramics are provided.


  • Direct access to a beach
  • Fitness center on-site
  • Non-Motorized Water Sports
    kayaks, boogie boards
  • Pool
    There is 1 pool on site. Infinity Pool
    Children’s Pool
  • Spa†
  • Teen programs

    Grand Velas Teen's Club

    Our exclusive Teens Club is the perfect place to chill out in a relaxed environment, and we've thought of everything to make it ultra-cool! Created for ages 13-18, this supervised club features an advanced technology sound system for playing the latest beats. Dance the night away (until 12:00pm that is), or become a star for the night with our karaoke system.
     
    Step up to our circular bar to order your choice of non-alcoholic beverages. The club features a pool table, ping pong, board games and so much more. There's even an entire area for playing on the Xbox kinect. Open from 11 am-12:00pm, the teens club is the latest in entertainment for teens at Grand Velas.


† Fees may apply
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