Destination Closures/Restrictions Due To COVID-19
Due to the ever-changing and overwhelming impact of COVID-19, we are experiencing an unprecedented increase in service requests from customers, resulting in exceedingly long wait times. We are truly sorry for this situation and ask that you continue to cooperate with us during this time of need.
On our part, we will continue to provide the latest updates from our airline partners and destination government agencies. You can save time by reviewing the list of destination closures as well as other policies and FAQs that apply during this time. Most policies vary from partner to partner.
It is extremely important that you review your airline and hotel information, as the situation is changing frequently. We are dedicating every resource possible to help our contact center team members navigate this rough period, but it’s going to be tough when you try to contact us or any of our partners in the next few weeks. We hope you understand that we have your best interests at heart and are doing everything possible to help you as quickly as we can.
Visit our FAQ's to find more information.
Customers who booked prior to 3/20/20 have two options for their cancelled reservations: Rebook now, recharge later or receive a refund. View the details here.
Please review the list of destinations and hotels that have closed or restricted upcoming arrivals as a precautionary measure.
Anguilla is closed for travel until 10/31/20.
Aruba will re-open its borders on 7/10/20.
The Bahamas has closed its borders through 8/18/20.
Bonaire’s borders will remain closed to visitors from the U.S. and the U.K. until further notice.
British Virgin Islands
The British Virgin Islands’ borders remain closed to visitors from the U.S. and the U.K. until further notice.
The Cayman Islands extended their airport and border closures through 8/31/20.
Costa Rica has extended their border closure through 7/31.
Curaçao will remain closed to visitors from the U.S. and the U.K. until further notice.
Dominica will remain closed to all visitors until 8/7/20.
The Dominican Republic’s border and airport closures will extend at least through 6/30/20. The reopening of DR borders and airports is currently scheduled for Phase 4 of their reopening plan, estimated to occur on 7/5/20.
The State of Hawaii has issued travel restrictions, effective through 8/31/20, requiring arriving visitors to quarantine in their intended accommodation for 14 nights. This mandate restricts guests from leaving their hotel room. For complete policy & enforcement details visit: Hawaii State Department of Health.
Grenada will reopen to international passengers on 8/1/20, based on area of origin.
Martinique will remain closed to visitors from the U.S. and the U.K. until a date to be decided.
Many destinations across Mexico are officially reopening for travel, many
with a certification from the World Travel & Tourism Council after meeting
health and hygiene protocols based on the guidance from the World Health
Organization and Centers for Disease Control and Prevention. Please visit your destination’s tourism board website for the latest information. (Source: Travel Agent Central)
Puerto Rico remains "open to tourists" but has put into effect updated COVID safety measures and precautions. All arriving passengers will be screened, including the option of rapid COVID19 testing, and may be asked to self-quarantine for 14 days, regardless of symptoms. Island-wide curfew from 7PM- 5AM remains in effect through June 15th.
St. Barths – connectiong via SXM
Travel to St. Barths via St. Maarten has been postponed until mid-July due to a ban on all U.S. commercial flights.
St. Kitts & Nevis
St. Kitts borders will remain closed until further notice for leisure travelers.
St. Martin/St. Maarten
St. Maarten (Dutch side) is open for travel as of 8/1/20. St. Martin (French side) will remain closed until further notice to U.S. travelers.
St. Vincent and the Grenadines
Effective 8/1/20, St. Vincent and the Grenadines have strict requirements for guests arriving from the U.S. These include a 5 day quarantine and possibly longer for all visitors awaiting on-island test results.
Turks & Caicos
Turks & Caicos announced that their borders and airports will reopen on 7/22/20.