Guests will receive up to $300 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit coupons must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Coupons have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The coupon only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $500 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit coupons must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Coupons have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The coupon only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Resort Details
- Cozumel Buffet
Our endless buffet serves a continental breakfast, full breakfast and dinner. Dinners at Cozumel Buffet showcase Mexican, Italian, Asian, and international specialties.
- El Cedral Smokehouse Restaurant
A fine A la carte restaurant, the steakhouse specializes in fine cuts of grilled or barbecued meat. Formal dress required; although longer shorts are permitted.
- Las 2 Marias Tex-Mex Restaurant
Guests can savor the most authentic Mexican recipes including quesadillas, tacos, burritos, and enchiladas. Formal dress required: Gentlemen are kindly asked to wear long pants.
- Palapa El Cedral
Providing an informal setting, this restaurant prepares a breakfast and lunch buffet with salads, hamburgers, meats, and pastas. If you are feeling that late afternoon hunger, the restaurant also offers a snack bar.
- Various bars/lounges
Several bars are open throughout the day where guests can relax over refreshing drinks and savory snacks at any hour. Soft drinks are available at night as well.
- Premium Room
Formerly Double eff:6/2/2023
Bedding- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 2 adults, 1 child, 3 total combined.
Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.- Air conditioning
- Safe
- Superior Room
Bedding- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 2 children, 4 total combined.
Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.
- Air conditioning
- Safe
- Premium Ocean Front
Formerly Double Ocean Front eff: 6/2/2023
Bedding : 1 King Size Bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults, 1 child, 3 total combined.- Air conditioning
- Safe
- Special Room
Bedding- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 3 adults, 1 children, 4 total combined.
Maximum of 1 child through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.- Air conditioning
- Safe
- Star Prestige Room
Bedding: 1 King or 2 Double Beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Safe
- SUITE PRESIDENTIAL
Formerly Presidential Suite effective 9/20/22
Bedding: King size bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults, 1 child, total 4.
- Air conditioning
- Safe
- SUITE
Bedding: King size bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limits: 3 adults.
Effective 11/1/22 Occupancy limits- 2 adults, 2 children, 4 total combined.
- Air conditioning
- Safe
- SUITE OCEAN VIEWBedding: King size bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 3 adults.- Air conditioning
- Safe
- Two Bedroom FamilyBedding: 1 King bed & 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults + 2 children or min. 2 adults + 2 children.- Air conditioning
- Safe
- Premium Ocean ViewFormerly Double Ocean View eff: 6/2/2023
Bedding : 1 King Size Bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults, 1 child, 3 total combined.- Air conditioning
- Safe
- Premium Near PoolFormerly Double Near Pool eff: 6/2/2023.
Bedding : 1 King Size Bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults, 1 child, 3 total combined.- Air conditioning
- Safe
- SUITE OCEAN FRONTBedding : 1 King Size Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits : 2 adults, 1 child, 3 total combined.
- Air conditioning
- Safe
- PREMIUM PROMO ROOM
Bedding- 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits- 2 adults, 1 child, 3 total combined.
- Air conditioning
- Safe
- PREMIUM ROOMBedding : 1 King Size Bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults, 1 child, 3 total combined.- Air conditioning
- Safe
- PREMIUM TROPICAL VIEWBedding : 1 King Size Bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults, 1 child, 3 total combined.- Air conditioning
- Safe
- PREMIUM PURE WELLNESSBedding : 1 King Size Bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits :2 adults, 1 child, 3 total combined.- Air conditioning
- Bathroom amenities
- Hair Dryer
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting*
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting*
- Baggage hold
- Beachfront
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand*
- Housekeeping - daily
- Laundry/Valet service*
- Liquor store*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
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The resort provides the following wedding packages:
- Star Wedding Package
- Silver Star Wedding Package
- Gold Star Wedding Package
Please contact wedding coordinator for complete information, locations and to reserve a date.
* Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-site
- GeneralActivities include:
Aerobics
Yoga
Shooting tournaments
Archery
Basketball
Billiards
Bocce
Gymnastics
Table tennis - Motorized Water Sports *
- Non-Motorized Water Sports
Activities include:
Catamarans
Kayaking
Water aerobics
Water polo
- PoolThere are 3 outdoor pools.
- Sailing *
- Spa *The hotel's top spa performs the best relaxing and energizing treatments including aromatic massages, facials, holistic sessions, and even treatments for the entire family.
- Tennis court
- On-site Entertainment
Live nightly shows in theater/disco
* Fees may apply
Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.
Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.
Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.
Property Information
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9010 reviews
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Sep 06, 2026Wonderful experience at Iberostar, again!
This is our fourth time at an Iberostar resort in the Caribbean, and once again, we had a wonderful experience. The food was absolutely delicious—we enjoyed meals at La Ventana, Cozumel, Cedral, and à la carte at La Pagoda; everything was exquisite. We decided to eat only cooked food to be cautious, and there were always plenty of tasty options. On a couple of days, the beef was a bit tough (the knife wouldn't cut it), but there were so many other dishes to enjoy that it was never a problem. The staff truly made our stay special: everyone was so kind, knowledgeable, and always eager to help. We especially remember Jesus at La Ventana and Ruth from housekeeping, but wish we could recall all the other wonderful team members who made our visit fabulous. We noticed that waiters at formal restaurants wore long-sleeve uniforms, and we were wondering whether they could use short sleeves, as the weather is really hot even at night. The resort itself is beautifully maintained; the AC was a lifesaver in the August heat, and we loved seeing the local wildlife—we spotted iguanas, parrots, bats, and even an armadillo! Snorkeling was a highlight. We went with Dressel Divers International, who were punctual, had a great ship and equipment, and treated everyone with patience, especially less experienced swimmers. Flavio and the whole crew were fantastic, and we would happily choose them again for future trips. All in all, we had an amazing time and are already looking forward to coming back!
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Sep 03, 2026Frustrating stay and will not go back
Check-in nightmare: The price we confirmed at booking was not honored on arrival. Staff spent an hour and a half trying to upsell us on a room upgrade we never asked for, and only backed down after we pushed back — at which point we were given one of the worst-located rooms in the resort with a poor view, seemingly as a consequence of not caving to the upsell. Restaurants never matched the app: Restaurant hours listed in the resort app were consistently wrong. When we asked staff for clarification, they often didn’t know the correct hours either, which made planning meals frustrating. Concierge steered us toward a scam: We asked the concierge for help booking a tequila tasting, and they recommended a company with numerous reviews warning it was a scam. We’d strongly encourage other guests to double-check any outside excursion recommended by staff before booking. Food was subpar across the resort, and honestly, very little of what we were told — by resort staff, concierge, even local taxi drivers — turned out to be accurate. It made the whole trip feel like we couldn’t trust the information we were given. The one bright spot: The lobby bar. Drinks were fresh and the selection was solid — genuinely the only part of the stay we’d praise. Overall, 2/5 stars, and that’s generous given how much of the trip felt like miscommunication, upselling, and misinformation.
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Sep 02, 2026
Amazing
I love this place; the staff is amazing.
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Aug 30, 2026
THE BEST HOLIDAY!
Fantastic experience at Iberostar Cozumel! we have visited many Iberostar’s before and we must say this is one of our favourites! The Entertainment team are truly excellent! Massive shout out to Humberto for being a fab star friend including everyone in games and the entertainment! Love all the evening entertainment shows from Rock show , Boogie nights , Mayan Beach fire show to Latin Dance party night! Excellent professional singers! the daytime activities are great for everyone to get involved! Lovely atmosphere at the hotel! Great food and drinks! Good variety of cocktails! the Buffet has a massive variety of food for everyone and the 3 Al carte restaurants are great! The beach has no seaweed , clear sea water to swim in and plenty of sunbeds around the pool and beach.
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Aug 30, 2026
Entertainment
Humberto and the entertainment team are amazing. Lived boogie nights show and all the fun games throughout the day. Great resort
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Government fee: 82.12 MXN (approx. $4.79 USD) (Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed