Hotel Promotions
Deal of the Day. Non-refundable Rate - No cancellations or changes allowed.
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 05 Jul 2018 to 31 Dec 9999
Travel Dates: 05 Jul 2018 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 26 Nov 2020 to 31 Dec 9999;27 Mar 2020 to 31 Dec 9999;05 Sep 2023 to 31 Dec 9999
Travel Dates: 26 Nov 2020 to 31 Dec 9999;27 Mar 2020 to 31 Dec 9999;05 Sep 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Get free perks: in-room champagne breakfast, 25% discount on spa, and more.
Free perks Inclusions:

One bottle of wine/sparkling wine, rum or tequila ( per room/per stay).
25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
One in-room family breakfast or champagne breakfast ( per room/per stay).
 


Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts. Added values are not combinable with same added values of other promotions.
Applicable Dates:
Booking Dates: 06 Feb 2024 to 30 Jun 2025
Travel Dates: 05 Jan 2025 to 30 Jun 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
More free perks for upgraded room:beach bag,one family/couple photo,50%off romantic dinner and more.
Free perks Inclusions:
  • One bottle of wine/sparkling wine, rum or tequila ( per room/per stay).
  • 25% Discount on Spa Services (one per person/per stay)** (Max of 2 per room.).
  • One in-room family breakfast or champagne breakfast ( per room/per stay).
  • Gift Beach Bag  .
  • One family/couple photo per booking.
  • 50% off Romantic Dinner. Discounts are only applicable towards select romantic dinner menus/packages.




Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts. Additional restrictions may apply on eligible Romantic Dinner packages or Spa services. All services should be arranged with the concierge after check-in. Resort Coupons cannot be combined with Spa, Wine, or Romantic Dinner discounts. Added values are not combinable with same added values of other promotions.
Applicable Dates:
Booking Dates: 06 Feb 2024 to 30 Jun 2025
Travel Dates: 05 Jan 2025 to 30 Jun 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save an additional 5% discount.
The Discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 20 Jan 2025 to 14 Feb 2025
Travel Dates: 20 Jan 2025 to 14 Feb 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 55%
Discount already reflected in rates.
Applicable Dates:
Booking Dates: 09 Jan 2025 to 26 Feb 2025
Travel Dates: 09 Jan 2025 to 20 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Experience a higher level of luxury with Preferred Club inclusions.

All Preferred Club rooms offer the following additional amenities and services: 

•Preferential status and amenities 

  •Preferred Club suites in premium locations with amazing resort side ocean views. 

  •Upgraded bath amenities 

  •Bathrobes and slippers 

  •Upgraded mini-bar service (refreshed daily)  

  •Pillow menu available upon request 

  •Complimentary newspaper in-suite (English or Spanish) upon request.  

  •Both rain shower and telephone shower heads 

  •Bluetooth connected speakers in the bathroom 

  •Daily maid and turn down service 

•Access to private Preferred Club Lounge 

  •Special concierge service 

  •Personalized check-in and checkout 

  •Daily continental breakfast service 

  •Afternoon hot and cold hors d’oeuvres

  •Exquisite desserts and fine liquors 

  •Complimentary business center 

 •Exclusive dining privileges 

  •Daily á la carte breakfast in Oceana restaurant  

 •Private Preferred Club beach area  

  •Beachside waiter service  

  •Bali beds available (additional costs apply)  

  •Beach concierge service  

•Exclusive spa privileges 

  •25 min. back massage in a shiatsu chair at Dreams Spa * 

  •Additional 25% discount on spa treatments **


* One per person per stay (maximum for 2 guests, 16 years and older).

**Not combinable with any other promotions or offers.


** Added value’s are not combinable with same added value’s of other promotions. 

Applicable Dates:
Booking Dates: 26 Nov 2021 to 31 Dec 2050
Travel Dates: 26 Nov 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary upgrade to nonstop transfer with the purchase of shared transfer from CUN airport.
Guest will receive a Complimentary upgrade to nonstop transfer with the purchase of shared transfer from CUN airport.
Applicable Dates:
Booking Dates: 02 May 2024 to 31 Dec 9999
Travel Dates: 02 May 2024 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids Stay Free.
Kids stay free, no restriction on the number of kids.

Applicable Dates:
Booking Dates: 30 Dec 2024 to 28 Feb 2025
Travel Dates: 13 Apr 2025 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $200 in resort coupons to enhance your stay.
Guests will receive $200 in Resort Coupons per room, per stay.

Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.

Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.

Redemption information will be provided by the hotel at check-in.

Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Applicable Dates:
Booking Dates: 23 Jun 2020 to 31 Dec 9999
Travel Dates: 23 Jun 2020 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Unlimited-Luxury™ inclusions during your stay.

Unlimited -Luxury Inclusions program includes the following amenities:

Limitless access to gourmet à la carte dining options without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
24-hour room and concierge services
Pool and beach wait service
Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
Unlimited-Luxury Inclusions!

Important Information:  Redemption information will be provided by the hotel at check-in. 

Applicable Dates:
Booking Dates: 22 Jun 2020 to 31 Dec 2050
Travel Dates: 22 Jun 2020 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Bar/Lounge

    Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.

    Barracuda - Barefoot beach bar with magnificent views

    Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
    Sports Bar: Disco (Manatees)

    Rendezvous - Lobby bar

    Showtime - Theater bar (This bar is subject to the entertainment schedule)

    Sugar Reef - Located at the pool area


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Barefoot Grill
    Casual grilled favorites served poolside

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • Bluewater Grill
    Steakhouse. Outdoor seating available.

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • Bordeaux

    - Elegant French cuisine. For Adults only (minimum age of 16 years old)


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Coco Cafe/ Dolce Ice Cream Parlor

    Open 24 hours

    - Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center

    - Delicious ice cream with a variety of flavors

    - Dress Code: Casual


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • El Patio
    À la carte Mexican food served in a friendly atmosphere with traditional dishes

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • Himitsu

    À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.

    Hibachi tables for show cooking, under reservation with Concierge.


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Oceana

     À la carte seafood dining experience

    Daily à la carte breakfast.

    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Portofino

    À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.

    *According to local guidelines, please note that mask use is mandatory at all restaurants.
  • World Cafe

    - A buffet-style restaurant serving international specialty items and classics

    - Late night bites available

    - Approximate seating capacity: 288

    - Dress Code: Casual


    *According to local guidelines, please note that mask use is mandatory at all restaurants.

On-Site Amenities
  • 24-hour room service†
  • Accessible rooms†
  • All-inclusive meal plan
  • Babysitting†
  • Business center†
  • Concierge desk
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Golf,Offsite†
  • 24-hour room service†
  • Accessible rooms†
  • All-inclusive meal plan
  • Babysitting†
  • Business center†
  • Concierge desk
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Golf, Offsite†
  • Laundry/Valet service†
  • Meeting rooms†
  • Pool
  • Tour/sightseeing desk†
  • Water sports†
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Children's program
    Explorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.
    Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.
    *Adults are allowed access when accompanying their children.
    The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
    •Arts & Crafts
    •Playground
    •Indoor game room
    •Storytelling and music
    •Treasure hunts
    •Sandcastle contests
    •Board games and video games
    •Kids stage
    •Light snacks area for kids

  • Fitness center on-site †
    *Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
  • General †

    Unique Experiences:
    •Tequila tasting
    •Shopping
    •Cooking classes
    •Chef Table Gourmet Experience*
    •Cocktail lessons
    •Spanish Lessons

    *Additional costs may apply

  • Kayaking †
    There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
  • Pool †
    Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.

    The family pool is now the pool that includes Manatees swim-up bar.
  • Snorkeling †
    There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
  • Spa †
    Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.

    There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
  • Teen programs
    Core Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
    The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
    each other and chill out, while enjoying a variety of board games, video games and activities:
    •Social events including disco mixers
    •Snack bar with non-alcoholic drinks and snacks
    •Video games: Xbox 360®, Wii® and Play Station®
    •Ping-pong
    •Billiard
    •Air Hockey
    •Football table
    •Adults are allowed when accompanying their children
  • Tennis court †
    Coming soon in April 2020.

  • Water activities †
    -Non-motorized water sports
    -Introductory scuba lessons in the pool
    -Water volleyball
    -Scuba diving (Additional fee)

    Following amenities are coming in April 2020:
    Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
Off-Site Recreation
  • Golf †
  • Rock climbing †
Off-Site Attraction
  • Xel-Ha
    Enjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
  • Xcaret
    Learn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
  • Chichen Itza
    One of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
  • Coba
    The Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
  • Tulum Mayan Ruins
    These ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
  • Isla Mujeres
    This relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3967 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Staff & Resort! A little loud at night for small children but overall so great!

    This resort is so family friendly, we couldn’t believe it! There are so many things to do and the staff are all great with children. Joel, Alberto, and Roberto helped us right away with check-in and were extremely accommodating and helpful. Tometeo was our favorite server at the World Cafe! We requested his section because he was so friendly and great at his job. He made our little girl laugh every day! Samuel was great at the El Patio restaurant. The food was also delicious here! Juan and Santiago were great at the Bluewater grill. The food at each dinner spot was mouth watering. Miguel always made our 1 year old smile by the pool and he played a fun trivia game every day with us! We are blown away by the resort. The only downfall was we went to bed around 9-9:30 each night and the weddings or DJ could be a little too loud so we had to turn up our sound machines. Other than that, it’s a wonderful location with many positives!

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    NA

    From the kitchen - ximenna and Allen were great at the sushi demo! My kids and I enjoyed it very much. Giovanni was so helpful while setting up activities including the sushi demo , facials and events. They all had amazing service and were very clear on directions!

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Amazing staff but smelly rooms

    Resort was very clean. Staff very friendly. Rooms smelled like sewage the entire vacation unless you have the AC set to high. Pillows were too hard and high but you can request different styles to your liking. Food and restaurant options are amazing.

    Feb 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation

    Awesome trip Miguel at the enternaiment at thé pool was amazing . The show was perfect and the food really good. I really recommande the resort. Lazy river and water slide are perfect. Pool is nice and clean. Really fun resort we will be back fir sure

    Feb 05, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great 4-4.5 star Resort

    If you are looking for adults only - this is not your place... BUT we did go as a couple and had a great time. If you do go without kids I would suggest upgrading to the Preferred Club so you have access to the Preferred Club adults only pool. The service there was exceptional. The Italian Restaurant Portifino was the best. Great Lobby entertainment every night. Nice not to be sitting in a theatre. The lazy river was also great. If you are an Ocean "person" , again this is probably not the beach for you. Yes the sand is nice but the ocean is dark and murky. TONS of weddings here...we saw minimum 2 a day! Although we did enjoy our vacation and the service was excellent we won't be returning. I feel we paid a lot more than what the resort is worth and again prefer adults only.

    Feb 05, 2025
General Policy
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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