These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)*
- 25% Discount on Spa Services (one per person/per stay)**(Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay).
- One bottle of wine/sparkling wine, rum or tequila (per room/per stay)*
- 25% Discount on Spa Services (one per person/per stay)**(Max of 2 per room.)
- One in-room family breakfast or sparkling wine breakfast (per room/per stay)
- 50% off Romantic Dinner. Discounts are only applicable towards select romantic dinner menus/packages
- Assorted cheese & fruit plate
The inclusive program includes the following amenities:
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Tennis court †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7492 reviews
-
Apr 25, 2025First Time to Cozumel
Beautiful resort, our first time to Cozumel. Secrets Aura was recommended. Once we got past the time share push we were able to enjoy our vacation. We chose the Adults only resort to celebrate as my birthday was on St. Patricks Day. The staff are very hard working and always friendly. The down fall was we told we were able to go to te other resorts but others were not to come to ours. There is signage that even indicates this. Other resorts have bands to identify who belongs to what resort. Because of this we had to fight for a spot both on the ocean and the pool as it was prime real estate compared to the other resorts. There also were teenagers able to obtain drinks that they likey would not have if there parents knew where they were hanging out. If you are paying for something and others are able to freely obtian the same experiences , we felt it could be better managed. More to the good things, the Sky Bar views were amazing we calcualted when the sun would set each night and it didnt disappoint. The entertainment was wonderful. An added bonus was the Gohan restaurant which treated us very well. A special shout out the Captain : Clara Quijano , Hostess: Marcel, Chef: Alan,Sushera: Gloria and Carlos,Servers: Dolores,Rodrigo and Roberto. We were not diappointed with any meals and the servers around the pool were very attentive. We were about to enjoy a snorkelling experince that was arranged by the West Jet representative he reccomended the best day and he didnt disappoint. Something to check before you come to a resort is that your travel from Airport to resort may not be included. Your Air line rep can guide you. The island was beautiful and the folks really take pride in it.
-
Apr 23, 2025Oceans great- room and resort are horrible and need a lot of renovation. Not enough staff
So much to say. This place needs to be completely renovated! Amenities like spa and most restaurants are not at this resort, have to walk down to 2 other resorts for them. Here are a couple of restaurants on the property, sometime ok, leaves a bit of be desired. I can't express how bad the room was. So will let the pictures say it all- pillows are horrifying- fel like bags of hard pieces of foam. Only thing good are the pools and the ocean of course! N needs landscaping, weeding people to skim pools, clean walks, etc. HELP NEEDED HERE!
-
Apr 23, 2025
Still love this resort
To start off, this is around my 5th visit to this property. I have been going since before it was a Secrets. I’ve seen lots of changes, both good and bad over the years. Starting off with the good: the staff here is beyond helpful. They are always ready to help you, answer a question, or deal with an issue. The wait staff at the beach/pools work extra hard and their effort is truly noticed. Same with the Entertainment Team. Luz on the Entertainment Team was always around with a smile trying to get you to join in activities. I’d also like to mention Victor, a waiter at Oceana, for recommending a great drink and being an all around pleasure. While visiting we had massages at the spa, and it was one of the best massages we have ever had. We also enjoyed the Mayan night show and the Mexican night show. I only wish these were outside instead of in the restaurants, as it was a bit difficult to see at times. Going on to the not as good: the first night at the resort, our room flooded from the air conditioner. I reported this to the concierge and they had me meet with a supervisor. Pablo, the supervisor, couldn’t have been more accommodating. He was able to change our room within the hour and have all our luggage moved. He also kept in touch with us every day for the rest of the trip, and we were truly appreciative for that. The food was average. Some restaurants were better than others. I wish the menus were more diverse though. This seems to be an issue since Hyatt bought out the Secrets brand. That said, the caramel flan at Windows was to die for! For this trip we were in the Preferred Club, as we had read that you needed the Preferred Club to have access to most things. This is true. Before the Hyatt buyout, you would have access to all the restaurants at the resorts, now you need to be PC in order to get in. I blame this squarely on Hyatt, and not the Secrets brand. I’ve noticed the downturn in quality since Hyatt took over. The Preferred Club lounge was redone since the last time I had visited, and was really nice. We didn’t have to wait for tables or have an issue with towels or beach chairs. But it seemed like the resort was at low capacity the week we were there. This resort needs some updating, which other reviewers have mentioned. It looks like it is slowly happening. I miss a number of things from before the Hyatt buyout, but we can’t go back in time. Before I would have rated this a 5 star, now I am rating a 4 star. Will things be perfect? Of course not. But make the best of your trip. One of the most beautiful beaches and some of the best staff. We would definitely return.
-
Apr 20, 2025
Pleasantly surprised
We saw a lot mixed reviews before going and were very concerned. It ended up being a great vacation. Check in was very smooth and rooms were ready early. We never had an issues getting chairs or towels. Always able to get into restaurants reasonably quick. Now that being said the resort was under 50% occupancy. If the resort was full I could see there being issues. Rooms were clean and our room (4415) was updated. The main pools were a bit yucky as they are still apparently trying to find a leak. The water levels are below the skimmers. Saw someone a couple times using the net to scoop out leaves but no real cleaning that I saw. Staff are friendly and very helpful. Beach is pretty but very difficult to walk into, lots of coral and sea weed. Restaurant schedule is bizarre! If you have a fragrance sensitivity this is not the place for you. There are fragrances warmers everywhere and they are super strong!! There is minimal entertainment and the resort is very quiet in the evenings. There are not nightly shows that we could find. There was one show and dinner at an extra charge that we did not attend. Smoking area is central to the resort near the coffee shop and tennis courts
-
Apr 17, 2025
Don’t go here
Disappointing property from an all inclusive view. Yes, unlimited beverages. Get a side shot of tequila so there will be some. Dining is the major issue. Two of four restaurants that serve supper were closed on arrival day. Another had a 90 minute wait for a table, but no reservations are required per front desk at check-in. We got the last table in the other open venue. Front desk informed that they rotate which venues are open. And these jokers want to sell me a 30 year vacation package for $90K at various properties. I’m 70. Guess what bovine excrement I won’t be buying.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.