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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
2996 reviews-
Horrible experience
Stayed here after an amazing experience at Sheraton Maui. Safe to say they are NOT consistent. Started with being told our room was reserved for someone else and forced to get another room. And only a $50 dinner comp for this? Find out that was just a lie and our room wasn’t ready… the entire stay was unpleasant. The restaurant by the pool was horrible service every single day with subpar overpriced food. The restaurant for dinner is only open Thursday - Sunday maybe? would never stay here again, the management offered zero help with just a “sorry” and nothing more.
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Paradise on the beach
Wonderful, peaceful paradise on the beach. We loved this resort. The grounds were stunning, the pools were inviting & the people were absolutely lovely. There is a private beach with stunning clear water for swimming & surfing. We even had a Hawaiian Monk Seal come up & sleep on the beach just feet away from us. Lava’s restaurant had the best food. We recommend the nachos, island salad with mahi mahi & uncle’s burger after a long day at the beach or pool. Absolutely loved our stay here. We hope to be back in the future.
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Beautiful view
We had a very beautiful room; it was kept very clean. The view of the ocean was unbelievably beautiful. Food at casual restaurant, Lavas, was Ok; good for breakfast. Concierge was very helpful with other restaurants in the area. The hotel was near 2 shopping malls.
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Kauai Sheraton Resort the best
Highly Recommend this hotel and location on the beach. Wonderful rooms, many amenity's. Great Service Staff very helpful, accomadating, and professional. Tiana Sudaria and Bart Thomas at concierge desk went above and beyond to assist our every wish. Would definitely come again. Rented a car and Tiana and Bart created a self guided tour, arranged Helicopter tour, they were great!!
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Nice hotel with a good location
I had a very good experience with this hotel. It is located in Poipu which was a perfect location for all my vacation activities. The resort sits on two sides of the street. One part had the check-in desk, concierge, and valet service along with the garden view rooms. There was a pool for the units on this side of the resort. The second part of the resort was the beach side. There was a pool with bar service, restaurants, fitness room, and cafe. Most of the activities were on this side of the resort. I had an ocean view room so spent most of my time on the beach side of the resort. Staff were all friendly and helpful. Hotel staff were always available to answer a question. There was a bit of confusion with the valet and loosing my car. It was a minor mix-up with the initial drop off of the car when I checked in but the problem was rectified fast and I was not late for my appointment. Otherwise, the valet attendants were friendly and prompt when pulling my car. There are two restaurants on site. I ate at both. Service was good with friendly servers. Food was tasty and served promptly. I did use the cafe a few times for grab and go options like a salad or wrap when I wanted something lite to eat. They also have snacks and some alcohol options for taking to your room. I liked having the cafe available as it gave me more flexibility with food options. The only thing I really questioned was room housekeeping. When I entered the room, there was a nice display on the bed with shell necklaces used to spell out 'Aloha'. I thought this was a nice way to greet the guest. Housekeeping serviced the room every day. I always had fresh towels, bed was made and trash removed. Not completely sure if vacuuming occurred very day. I noticed dirt marks on the duvet and bed skirt which were not caused from me. Not completely sure sink and toilet area were wiped down every day. The things I noticed were minor but I did notice them. Overall, the experience was good with no major complaints about the servicing of the room. I had a really enjoyable time at this resort. I would recommend it to anyone who plans to travel to Kauai. My recommendation would be to choose an ocean view room it possible. The beach/ocean view was amazing. I never had far to walk to the pool or restaurants plus hearing the ocean was relaxing.