Location
Paradise Island - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit card authorization upon check-in for incidentals; this will place a hold on your funds.
Credit Card Holds - Upon Check-in, the following amounts will be held for incidentals via credit card -
* $250 per room, per day (Subject to Change)
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and resort fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The hotel resort fee is included in your room rate with the following inclusions:
- Daily Access to Aquaventure water park
- Daily Access to The Dig and Marine Life Exhibits
- Wi-Fi All Access (guest rooms and lobby areas)
- Two Souvenir Reusable Water Bottles per room
- Dive-In Poolside Movies – as scheduled
- Daily Access to Fitness Center for two
- In-Room Coffee & Tea
- Resort Shuttle Service
- Unlimited Local Phone Calls
The above list is subject to change and may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10781 reviews
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Jan 14, 2025The experience was okay.
The resort is average. They are earning a lot of money, but could stand to renovate. The royal hotel needs new mattresses. It takes 15 minutes for the hot water to turn on. The pools are cold and need to be heated for the winter. I ordered and amenity basket “junk basket” and the food was expired. Guest services remedied the issue.
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Jan 13, 2025
Gorgeous Views but Lacking in Service
My mom and I spent 4 nights at The Royal Atlantis in a double room with ocean views. The views were spectacular, we could look directly into the sea turtle and shark pools under our window (8th floor). The room was newly renovated, nothing special, but had mostly what we needed. The resort itself is beautiful with plenty to do. There are many pools, water slides, and large fish tanks with sea life. The beaches are also spectacular! I’d recommend watching the sunset from The Cove beach at least one of the evenings. A nice touch is that the resort has water bottle refill stations throughout and they give you a reusable water bottle when you check in. That being said, the service at Atlantis was lacking especially for the price they charge. The staff is quite rude and don’t take pride in their work. I’ve traveled to post-Soviet countries and received better/friendlier service there. Whenever we approached an employee we were greeted with annoyance. The employees joked around and smiled to each other but as soon as we came up their faces fell and most of them tried to look busy or avoid eye contact and whenever we said hello it wasn’t returned. The hotel also seems inadequately staffed (overstaffed and understaffed at the same time). For example, we wanted to find out how early in advance we should arrive for Snorkeling at the Ruins. When we came up to the Adventure desk (right next to guest services), it was worked by one person, and the service desk had 4 employees with no guests to help. We waited in line for 35 minutes to ask a simple question and the service desk employees didn’t think to come over to help spread the workload and reduce wait time for guests. When we went to the Dolphin Cay there were at least 6-7 employees all talking among themselves and not one checked in to see if we needed help so we had to interrupt a conversation to ask a question about another adventure we had scheduled - playtime with dolphins. We did two activities through the resort: Snorkeling at the Ruins and Playtime with Dolphins, each $200 per person for roughly 1 hour. I’d say the Snorkeling at the Ruins is worth it because you’ll swim with some of the most gorgeous fishes located in the main large aquarium. The guides for both adventures were fantastic and enthusiastic about their work, it was easy to see that they loved what they do and they were well informed and were happy to answer questions. The only downside with playtime with dolphins was that majority of the activity was around taking pictures by the Alantis photographer, which would be great if the pictures were free. So you basically pay $200 to touch dolphins but mostly watch other people in the group take pictures with them. Food is also overpriced and underwhelming with an added VAT and 15% gratuity charge.
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Jan 13, 2025Beautiful Ocean View so relaxing
We stayed in the coral it was a little dated but the view from our room ocean view was amazing - our maid Shawn really looked after us the room was cleaned so fast in the morning so we could go back in pretty fast - lots of towels - thank you Shawn. We had a couple little problems but no biggies and they gave us a room credit for a bit to compensate us
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Jan 13, 2025Absolutely Gorgeous
Highly recommend this place is spectacular Staff and Service is Phenomenal. The food was Sensational. The amusement park , aquarium and Beaches so invigorating. I had The time of My Life. I'm already looking forward to My next Trip There. Absolute Paradise.
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Jan 12, 2025In January you need a wetsuit for the pools
Coldest pools I’ve been in on vacation. The poor kids were frozen after 20 minutes The employees said they stopped heating the pools but were supposed to say they are heated. The brochure says it’s heated to 80 but the air was 72 and the water was still freezing. The water should have been warmer than the air if this was the case. Our toddler could only stay in for 10-20 minutes before shivering. The weather was beautiful at 72 and we loved that. The hotel is expensive and not much included. Activities were extremely overpriced and not long enough to be worth it. The restaurants were also very expensive and unhealthy food. Tips- bring a wetsuit Pack snacks in your suitcase Being layers for the cooler nights Eat outside the hotel The healthiest we could find was a place called Fieldtrip