Resort Details
- 24-hour front desk
- ATM/Cash machine
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Express check-in
- Free high speed internet connection
- 24-hour front desk
- ATM/Cash machine
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Express check-in
- Free high speed internet connection
- Luggage service
- Meeting rooms
- Onsite laundry
- Property does not offer onsite COVID-19 testing
- Property does not require health documentation at check-in
- Safe deposit box
- Smoke-free property
- Tour/sightseeing desk
- Valet parking
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Don't look too closely
Upon entry, the resort was all you could ask for. Shiny, well run, etc. But if you look closely, you'll find that it's not really well maintained. I saw dead bugs on the bedframes, even after a cleaning, blood on the sheets, stains on the towels, poor masonry of the walls. I got food poisoning after my first meal at their buffets- the cold scrambled eggs were likely the culprits. All the food was lukewarm. Also, when it rained, the ceilings in the hall leaked, so there was a bucket
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Good view , bad smells and slow check in! There we go…
Besides that the are slow during check in and they may change your category of the room because of availability , the pools are chilling and it has an access directly to the beach. The towers may have a good view to the sea even for the ROHs, however the bathroom is not so huge and it also may also smell like a sewage in some specific times of the day (almost all day long) !
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Awesome get away- midweek Sun-Thurs
Excellent location, all needs are close by- grocery store, restaurants, Three Bs has great chocolate! Beautiful views, awesome room oceanfront- with three balconies! They did not feature furniture, and the sign says not to adapt room furniture, so lame. I had always wanted to stay at one of these high rise resort type places, as I have had a bunch of "short schlep to beach" experiences and am a dedicated cheapy with regard to tourist towns. But we had a great time at the Hotsson, room to elevator to beach in like three minutes! The place is definitely high volume, well used type place, sort of vegasy in that regard. There are small waves and a fairly sharp little shore break my girlfriend wasn't comfortable with as you need to go maybe 15-20 feet out to get past them, but there is a super mellow rock pile to swim by a few hundred yards away. Acapulco is a city of 1 million, so it's not the deserted tropical paradise vibe, but its still a great place in my book. Snorkeling is surprisingly good, the tank divers we were with had a good time also. La Quebrada cliff divers are awesome, Naval History Museum is a hidden gem! Diamond class ADO bus from CDMX is really nice and makes it a great add-on to a CDMX trip, or getaway for residents with a 5 hour super comfortable bus ride. Terminal Costera is 1 KM from hotel.
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The loudest hotel I’ve ever stayed in
The building has an intriguing shape and there are many pools. It’s also right in La Condesa Beach. Ideal location, you would think. BUT…. 1. After checking in, I found a very dirty washroom sink, and called down to report it. The woman who arrived waved her hand dismissively but I stood my ground and she cleaned it. Turns out the drain is clogged so even if the poor cleaner did her job the first time, the previous guest’s hair and muck would ring the sink unless you took special care. Annnd the sink was never fixed the whole time I was there. 2. At checkin I got a band slapped on my wrist and later realized every guest got one. It showed you belong on the property. Also they come in different colors: White means a basic stay; red means breakfast included and purple means all inclusive. So yea others will know what you’re paying for during your stay. 3. The beach is pretty good except it’s a pirate’s cove — meaning that because of the vagaries of Mexican law, though Hotsun has a great location and a piece of the beach for its guests, where you can generally sit free, the spots nearest the water belong to the government. So if you sit in the lounge chairs and under the tents nearest the waves, you have to pay different guys who keep changing the price every single day. If you land on a cruise ship from some far-flung country you may not be aware of this. Those guys, wearing uniforms of some sort, also sell drinks that are exorbitantly priced. Before you figure out they have nothing to do with Hotsun, you may be taken for a ride. I was. Also, every 1-2 mins of every day, vendors descend on the beach with all sorts of things for sale. In one day I was asked to buy grilled shrimp on a stick, coconut water with jelly, sun hats, fridge magnets, massages, boat rides, oysters, sun dresses, sunglasses, beach floats, tattoos, braids, sunscreen, sand boots and a serenade from a nice old man with a guitar. People have to make a living, yes, and the law makes Mexican beach space very democratic, but I wish the hotel, which took a $200 MXN returnable deposit to give me a towel to lie by the pool for the duration of my stay, had warned me about the Wild West nature of the beach where it is located, and pointed out which uniformed person belongs to the hotel and a head’s up so I could buy at my own risk. I said “No, gracias” maybe 90 times during that one week. 4. The noise, oh the noise. El ruido comes up to the hotel’s top floors and grabs you by the neck: Music, laughter, children squealing, etc. These are usually all marvelous aspects about living on planet earth, but when you can’t sleep because a group at the hotel is holding a party on the beach and the thump thump thump of reggaeton is blaring deep into the night and giving you a headache, the conclusion is the hotel is not prioritizing the comfort of the rest of its guests. If this is your jam, go for it. But for many it would be a frustrating experience all around.
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Good Value
Hotsson is right on the beach, however, it is not the type of beach where kids or non-swimmer adults can just splash around. I enjoy waves and love swimming so i like this type of surf. Hotel has several pools where the kids can enjoy themselves. Rooms are clean and staff is friendly and ready to help with anything you want. I would have given a higher rating except for 2 points. I reserved a room with 2 beds, I called a day before to confirm and advise that I was going to check after 7 pm and I Was told no problem. I called the day of the reservation and ask if there was any problem getting to the hotel as there was a parade in the main avenue and was told that indeed, I could not drive to the hotel because no traffic was allowed. I told them I was going to stop for dinner and would be checking in around 10 PM, was assured that there were no problems. When I checked in, around 10:30 PM I was told that there were no rooms with 2 beds available, only with a king bed. My adult son was with me for his first trip to Acapulco, my place of birth and it wasn't a best first impression. The second point is that it was a celebratory weekend and the very loud music in the Lobby carries upward where the "U" shape of the hotel magnifies the sound like an echo chamber. We couldn't sleep that night or the next. The doors and windows are not sound proof at all. After the festivities ended, the sound of the waves were a great and peaceful way to get to sleep. The location is great, fright in the middle of the (safe) hotel strip inside Acapulco bay and the view from all the rooms is amazing. One last point, there are no fridges or microwaves in the rooms so you can't keep anything that will spoil. There is a good size safe for keeping valuables, including laptops.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher, a security system, a first aid kit, and window guardsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Outside food and drink are not permitted on the premises.
Special Checkin Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.
Know before you go: Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.
Optional Fees: Fee for buffet breakfast: approximately MXN 385 for adults and MXN 199 for childrenSelf parking fee: MXN 150 per nightValet parking fee: MXN 150 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.