Royalton Saint Lucia, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6577 reviews

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  Amazing time at Royalton St. Lucia

  Had an amazing time at Royalton! Will definitely be back with my family for Christmas with Prime!

  Oct 09, 2026
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  Wonderful from check in to check out

  We went to celebrate my 60th birthday. We chose the Diamond Club option. Highly recommend. Our checkin was quick, staff was friendly. Our two butlers, Jesse and Shermel were wonderful! They made our preferred dinner reservations. They communicated well using WhatsApp. It was a group chat, so all info was there to be seen by whomever was on shift. Every need/want was met. Our fridge was custom-stocked and refilled daily. At the Diamond Club pool, the staff was very friendly and attentive. It is a beautiful resort. A slice of heaven! I was a bit hesitant when booking b/c of some other reviews I read. We had zero negative issues. Staff were amazing!

  Oct 08, 2026
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  Poor Customer Service- Bad Experience

  Very Disappointing Experience – Poor Customer Service at Royalton Saint Lucia I am extremely disappointed with my experience at Royalton Saint Lucia, especially the lack of customer service and accountability from management. We paid extra to upgrade to a Presidential Suite, expecting a higher level of comfort and service. Unfortunately, the air conditioning did not cool properly, the hot tub never heated, and we repeatedly had to request assistance with issues that were never resolved during our stay. Even more concerning, I sustained an injury after falling into a hole on the resort property. The incident was reported immediately, yet there was no follow-up from management, and the safety hazard was not addressed while we were there. What has been most frustrating is the complete lack of communication and concern after our departure. I was assured that the General Manager would contact me, but that never happened. After multiple attempts to resolve these issues, corporate finally responded with an offer of just $300, which I found insulting considering the circumstances and the additional money we paid for accommodations that did not meet expectations. Luxury accommodations mean nothing without quality customer service. Problems can happen at any resort, but how management responds speaks volumes about the company. I expected much better from a resort that promotes itself as a luxury destination. Unfortunately, the lack of professionalism, follow-through, and genuine concern for guests has left me with a very negative impression. I would strongly encourage anyone considering Royalton Resorts to think twice, especially if customer service and guest safety are important to you.

  Oct 07, 2026
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  Best massage

  Laquita at the spa was amazing. Helped me with moving(I have ALS) got my back and legs so good. Recommended greatly.

  Oct 07, 2026
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  Rest and relaxation - just what we wanted....

  My husband and I had a wonderful time at the Royalton! The view was breathtaking, the open lobby is such a nice affect. The 90 minute ride from the airport was not as bad as we thought it was going to be mainly due to our Master Class driver Lyndel with Nexus Tours. After traveling a little shy of 14 hours, Lyndel made the ride enjoyable. He offered us water and Pinton, and even stopped along the way to take a picture of us at one of the scenic lookouts. Our ride back to the airport by Shanoe, was equally enjoyable. Upon arrival we were checked in by Rufus and Prosperity, quite the joyous fellows. You can tell they enjoy their job and working with each other. We discovered during check in that we were charged for two rooms. Rufus took the time to write an email immediately to rectify the mix up. We were then greeted by Lenora from Guest Services who advised that she would be available to us during our stay should we need anything. Lenora walked us to our room, assisted in setting up the Wifi, and invited us to a Prime membership presentation for the next day at 9:30am (at the time we had no idea what Prime even was). We were so hungry and tired from our journey, we agreed to the invite, in an effort to get some rest. We were escorted to the Prime presentation by Lenora the next morning. The presentation, which actually took 2+ hours, not 90 minutes was informative, but we had not even touched the beach, or seen the pools, there was no way we were going to lay down $35,000 for a membership. The young ladies who provided us with the tour were very nice, however, we were turned off a day later when we passed one of them and she did not even lift her head as we passed. We were a tad disappointed with our guest services representative as she advised that she could set up dinner reservations for us, but was unable to set up any. I asked about Calypso, she advised that the restaurant was closed for the season, only for us to find out on our own, that it was not. We wound up making our own reservations during our stay, which turned out fine. For convenience there is a podium outside the buffet where reservations can be made. We ate at Calypso, which was ok, the portions were super small. We also ate at Grazie's, terribly disappointing - food was subpar. The buffet was good, many different selections, however our best meals were had off the resort. The nightly entertainment was wonderful, particularly the group, we believe their name was "Elevate". They were very engaging and got the audience actively involved, which was so much fun! The resort was not very crowded due to the time of year, at times we enjoyed the pool to ourselves, and always found beach chairs. While we did not participate in the Foam (suds) Pool Party, it seems everyone had fun! Shane the bartender at the free standing bar at the beach was super friendly and a created awesome drinks. I asked with a drink with Baileys, he created a frozen BBC (Baileys, Banana & Coconut) drink that was out of this world! If you plan on travelling to St Lucia, be sure to be there on a Friday! The Friday Night Street Party in town was a blast!!! We called for a cab and met our driver Tenasen, who provided information regarding the party, where to eat and to heed the warnings regarding the Rum Punch!! We ate at Senor Snapper and had the best lobster ever!!! Tenasen picked us up when we were ready to return to the resort - we called him two days later to take us to Spinnakers at Rodney Bay which was delish. As we were getting ready for dinner our last night, we lost electricity in our room. We called the front desk who advised they would alert maintenance. After 20-25 minutes we called back to follow up and were told that it usually takes about an hour for maintenance to report to an issue. It was getting warm and dark in the room. My husband went down to Guest Services and met Paige. Upon hearing of our issue, she immediately arose from the desk and located maintenance for us, they arrived 10 minutes later. Issue was resolved. Paige followed up with us which was very professional. Unfortunately, 20 minutes later, the electricity went out again, we called Guest Services, Paige answered the phone and once again sprung into action. The maintenance team arrived less than 5 minutes later. Paige was the epitome of professionalism with excellent customer service skills, she should be commended for the way she flawlessly handled the issue. All in all our trip was amazing, we got the relaxation and rest we needed. We will be returning in the future.

  Oct 07, 2026