Couples Sans Souci - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5354 reviews

• 

  Unable to get any response to repeated emails.

  I haven't stayed yet and was looking forward to it but am unable to get hold of anyone to answer a few basic questions at the resort. I have emailed various emails on their website. Their app does not appear to exist anymore. I am starting to regret booking! We are due to go in 3 weeks and it is very poor that they are so uncontactable from the UK. All the other big AI resorts (Sandals, IKOS etc) are easily contactable by app and email. Do we need to start looking to move our booking?

  Feb 06, 2026
• 

  Lovely resort with the most amazing staff!

  Lovely resort with the most amazing staff who welcome you with smiles and try to accommodate any wish you might have! Everything was 10 out of 10 except maybe the room service could have had a better choice of items. Special thank you to the following staff members who made out stay extra special with their personality and service: Tasheba; Romario; Lloyd; O'shea and the lady at the healthy juice bar at the mineral pool!

  Feb 05, 2026
• 

  Beautiful and highly recommended

  This place is quite simply, the best. Outstanding from start to finish. The setting itself is stunning with luscious grounds maintained to a very high standard and beautiful views. The overall facilities are top tier, with pools and hot tubs and a sauna plus mineral pool, onsite gym and gift shops. The food is wonderful, served over three main restaurants with all food made fresh and served to your table and a wide variety plus there are small places dotted around the grounds so you can get a latte and cake or a smoothie and light bite in between meals. The rooms are lovely and absolutely spotless. Decor is fresh and quality furnishings and bedding. Now to the best part. The staff. They are an absolute credit and make your stay just fabulous. So helpful, kind and respectful and always looking out for the guests and making sure everything is good. There are a lot of return guests to here and I now know why. That more than anything is your clue to how good this place is.

  Feb 04, 2026
• 

  A Perfect Week

  My husband decided we needed a kid-free get away after the bus holidays. We had been to Couples San Souci 3 times previously, the last time being in 2018. I have to say that it has gotten even better! It’s in the most beautiful location with a private beach and the staff is so friendly and kind. They are happy to be there and really care about your experience. The food at the Casanova is excellent! In fact, I feel all the food has gotten even better. The renovations have made the resort more modern but not without losing the serene/intimate vibe that makes it such a special place. Shout out to Lasonya who gave me the best massage I ever had! My husband and I had the most perfect week.

  Feb 03, 2026
• 

  Disappointed

  First time at this resort. Would not return. The room was a nice size however you have to have air conditioning on cold or the room floor gets wet and the bedding damp. We were 4 days with no hot water. The keys to our room stopped working twice each time contacted reception took over an hour to get new keys. One night really loud fireworks at 1 am waking us up so loud went on for nearly 15 minutes. The food is acceptable lunchtime is best at bar on beach. Good choice tasty food. Booked one restaurant went and booked in told table inside we wanted outside as smell in restaurant smelt so strong of fish told we had booked an inside table reception booked it as the app to book it ourself would not accept our log in. We weren’t offered inside or outside when booked with reception. We also booked the Asian restaurant for our last night the Thursday again with reception went to check in for our meal to be told it was booked for the Wednesday we asked reception for Thursday. The staff are very hit and miss some are lovely some have bad attitude. Most people we met go for the sunset beach it’s a nude beach on one side of the property the normal beach where one wore bathing suits was very quiet during the day. I heard it was fun at the nude beach but not our thing. Not told on Monday night can’t eat in the restaurant you don’t have to book as it’s closed for invitation only for returning guests. Told to go to Asian but as no table booked told to wait at bar till table available. Twice a week restaurants closed as buffet on the lawn. Buffet ok but not a lot of choice. The sea off the beach at hotel is thigh deep at all times and a bit slimey underfoot not really deep enough to swim in but water was warm. Which is more than can be said for the pool water freezing I know it was January but so cold. Last grumble our transfer to go to the airport was late picking us up being a Friday afternoon rush hour took over 2 hours to get to airport so had to rush at airport no fun at all

  Jan 28, 2026