Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.
Luxury Extras: Welcome amenity, early check-in, late check-out, and more.
Special Inclusions.
$50 USD spa credit per adult, per night - Applicable on massages, facials and body wrap treatments with a duration of 50 min or more. Not transferable between guests. Not cumulative. Not redeemable for cash. Unused balances will not be refunded. Not combinable
with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas).
50% off on Kids.
Guaranteed Upgrade.
Kids and Teens 50% off.
Kids and Teens free.
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Applicable Dates:
Booking Dates: 01 Apr 2019 to 31 Dec 2050
Travel Dates: 01 Apr 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Luxury Extras Luxury Extras: Welcome amenity, early check-in, late check-out, and more. Complimentary hydrotherapy water journey per person, for up to two guests per room, once during stay. Must have minimum value of $100 USD equivalent.
$50USD Spa credit per adult, per night (only applicable to massages, facials and body wrap treatments with a duration of 50 minutes or more. Not combinable with any other promotion or program, not reimbursable or transferable, not valid for group, not cumulative,
non-refundable, not redeemable for cash, not combinable with other spa promotions, not applicable to hydrotherapy circuit, spa boutique products, beauty salon and treatments at spa cabanas. Other restrictions apply). Early check-in/late check-out until 4pm,
subject to availability. Complimentary Wi-Fi. Welcome amenity and letter.
Applicable Dates:
Booking Dates: 07 Aug 2024 to 01 Apr 2025
Travel Dates: 07 Aug 2024 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guest will receive inclusions as follows:-
Photoshooting Session- Photoshoot session complimentary. Select your photo package between the different available options. Contact our E-concierge for more info: conciergerm@velasresorts.com.
Applicable Dates:
Booking Dates: 04 Mar 2025 to 31 Dec 2050
Travel Dates: 04 Mar 2025 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
The discount is already reflected in the price.
Applicable Dates:
Booking Dates: 04 Mar 2025 to 31 Mar 2025
Travel Dates: 04 Mar 2025 to 09 Apr 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guaranteed Upgrade from Ambassador Ocean View to Grand Class Oceanfront View.
Upgrade is subject to availability
Applicable Dates:
Booking Dates: 30 Jan 2025 to 30 Apr 2025
Travel Dates: 01 Jul 2025 to 10 Aug 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids & Teens 50% off, staying in Ambassador and Grand Class Category . The discount is already reflected in the price.
Applicable Dates:
Booking Dates: 30 Jan 2025 to 30 Apr 2025
Travel Dates: 01 May 2025 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Kids & Teens free, staying in Zen Grand Category. The discount is already reflected in the price.
Applicable Dates:
Booking Dates: 30 Jan 2025 to 30 Apr 2025
Travel Dates: 01 May 2025 to 31 Oct 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Resort Details
OnSite Dining
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThis restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
Location: Ambassador.
Capacity: 280.
Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.
All ages.
Reservations are not required. - BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
On-Site Amenities
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- Parking†
- Pool†
- Spa†
- Travel agency†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
Off-Site Amenities
- Convention Centre†
On-Site Wedding Services
- Please contact the hotel for additional information.
† Fees may apply
On-Site Recreation
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Kids club for ages 4-12.
Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa †• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands - Teen programs
Teen's club for ages 13-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
Off-Site Recreation
- Golf †Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5862 reviews
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Mar 15, 2025Our outstanding spring break.
Excellent place, awesome beach, fantastic activities, and the best services. We have been to their resorts many a times and always exceed our expectations. Our boys had a lot of fun as well. Food at the pool/beach and restaurants are amazing. Quality of food/beverage/liquor is superior. Pricey but great value. Awesome adult section.
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Mar 13, 20253 star accommodations for 5 star prices.
Upon arrival the room was not ready (they had our flight arrival time for weeks ahead of time and we booked our airport transfer through them so my view is they probably could have planned this better). Balcony door of hotel room did not lock and currently sitting in my room waiting for maintenance while my family is at the beach. Accommodations are like every other all inclusive in DR and Mexico / nothing special. Flowers and landscaping are pretty. Will perhaps update if things get better but not a great start to the vacation - would recommend you spend your money elsewhere.
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Mar 12, 2025
Above and beyond
From before we even arrived this place took care of us. We had passport issues and weren’t able to stay on the exact dates initially booked. The hotel went out of their way to accommodate us given those passport challenges. The level of service at this facility was fantastic as was the food. My wife and children loved the experience and we were sad to leave such a beautiful place.
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Mar 11, 2025
Perfect week at Grand Velas.
Our stay at Riviera Maya Grand Velas was luxurious. The accommodations were perfect, as expected, but the staff definitely makes the total difference. Our concierge Jose was the best. He assisted me with items before we arrived and throughout our entire trip. He is definitely a Top notch individual. Jose made sure everything was perfect for us. He truly cares about his customers. Our luxury spa experience was worth every peso… I can’t recommend it enough. A perfect way to end our vacation. Thank you Grand Velas for an amazing week.
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Mar 11, 2025
We LOVED the staff at adults area, Alfonso you’re the best! And everyone including the chef at Bistro. Best food EVER
Just what we needed for a mum and her 18year old. The place is heavenly. It’s the staff who make it really special. They looked after us and made us feel like it was our home for the 11days we were there. The facilities are amazing. Food incredible.
Hotel Advisories
General Policy
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed