The coolest hotel on the planet. Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back luxurious style and show-stopping service. Supremely talented chefs offer culinary nirvana from a famed steakhouse
to delicious American classic cuisine. The sweeping California mission-style design—inspired by classic rock music—welcomes you to escape to a sensational world with a palm-lined swimming pool featuring underwater music, incredible rock memorabilia and exceptional
entertainment—including famous names live in concert. Plus, hotel guests receive exclusive theme park benefits including:
- SKIP THE REGULAR LINES with FREE† Universal Express Unlimited™ ride access for most popular attractions in Universal Studios Florida™ and Universal’s Islands of Adventure™, including your favorites in both lands of The Wizarding World of Harry Potter™. That’s
a value of $129.99 per person, per day!** (Valid theme park admission required. Not valid at Universal’s Volcano Bay™).
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- EARLY PARK ADMISSION* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay™ (valid theme park admission required).
- FREE WATER TAXIS & SHUTTLES so it’s always a quick hop between your hotel and the parks.
OTHER EXCITING BENEFITS:
- RESORT-WIDE CHARGING PRIVILEGES with your room key.
- COMPLIMENTARY MERCHANDISE DELIVERY to your hotel from shops across Universal.
- COMPLIMENTARY CITYWALK™ ACCESS^ to select venues for the length of your stay.
- PRIORITY SEATING at many restaurants throughout Universal.
The Wizarding World of Harry Potter™ Legal: HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)
Early Park Admission Legal: *Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ as determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Additional restrictions may apply.
Universal Express Unlimited™ Legal: †Based on average price of a 2-Park Universal Express Unlimited™ pass ranging between $99.99 and $169.99. **Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Additional restrictions may apply.
Hotel & Universal Orlando Resort™ Legal: Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.
Location
Universal Orlando® Resort On-SiteProperty Information
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Resort Details
Hotel Advisories
The Hard Rock Hotel at Universal Orlando is completely smoke-free. Smoking is only permitted in designated outdoor locations. A $200 cleaning fee will be added to the guests' folio for smoking in the guest rooms.
There is a mandatory daily fee for self-parking.
General Policies & Fine Print
Cancellations made inside of 5 days prior to arrival incur a 1 night hotel penalty plus tax and applicable product penalties.
Modifications, including name changes, are considererd a cancellation and cancellation penalties as listed above will apply.
No shows incur a 1 night hotel penalty plus tax and applicable product penalties.
A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room taxes are included in the vacation price.
Hard Rock Hotel at Universal Orlando is completely smoke-free. This includes all guest rooms as well as all interior common areas.
There are four designated outdoor locations where smoking is permitted.
A $200 cleaning fee for smoking in guest rooms will be applied to guests folio.
- No Show Penalty: 1 Night Applies: Sunday - Saturday 20Feb15 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12261 reviews
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Oct 02, 2024Renovations/Construction ongoing - reconsider your stay
We checked in to the Hard Rock Orlando Hotel for a four night stay to be close to the parks for my niece’s requested senior trip to Halloween Horror Nights. At check-in it took a full 45 minutes for them to check us into our “three room suite.” This is face time at the desk, not waiting in line. The gentleman said he was new, which is fine of course, but someone should be helping him, not leaving him to flounder on his own. He did ask for help at least twice during the process, and each time someone came and helped with whatever task he was working on but did not stay and see him through the transaction. Suite is in quotes above, because the room is not in fact a “suite” but is three connecting rooms; two garden queen rooms and one king suite. It was advertised as having three bedrooms and a shared common area, but the shared common area is the living area of the king suite, the bedroom of the king suite is fully open to that living area, so it cannot be shared if the bedroom is in use, really limiting its’ usefulness to our party of six, and forcing people to essentially hang out in their individual rooms rather than in the common space as planned. Additionally the rooms were old and shabby with lots of deferred maintenance. Threadbare furniture, small holes in the walls, mirror peeling, and so on. All really in need of up keep and replacement. Certainly not what we expected at this price point (roughly $1.8k per night including park tix for 6 for two of four days). Additionally, common spaces like the hallways seemed to not be vacuumed, cleaned very often, lots of small debris/crumbs on floor and a green m&m that lived in the hallway for our entire 4 day stay. On the first morning our keys stopped working so we had to go to desk to get them replaced, and asked to move who was in which room around, since we could not use the suite in the way we anticipated. They initially told us we could not move people around, I explained that we had no way of knowing prior to seeing the room that we could not use as anticipated, and now we had to walk into one person’s room, to get to our room, while they were asleep, which agin had this been legitimately a suite with a common area and separate bedrooms as advertised, would not be a problem, but since it was not an actual suite, we needed people to have keys to their actual rooms to avoid waking one another. He still said no, so I brought up all the other small issues with the suite, and he then got the manager and fixed it, and gave us a small credit on each room, which was nice, but was not what I was looking for, we just needed the keys swapped around, which was fixed. But despite that none of the above would have prompted me to write a review. When we arrived back to our room yesterday mid-afternoon beat and ready for a shower and a pre-dinner nap , there was very loud almost continuous drilling and banging immediately over our heads. I showered, presuming maybe another room had an issue they were fixing, but it continued. I finally called the desk because it was truly mind-numbing and non-stop and was told oh we apologize but we started renovations of the 7th floor (the floor above us) today and there is nothing we can do. I pushed back on this, and requested, begged, pleaded, ordered them to make it stop to no avail, I requested another room, the answer was no. In frustration I requested a refund, they initially offered me $150 credit, but did eventually comp the night, but that does not really compensate for the loss of enjoyment. We still had to listen to that noise during a time when we planned to be in our room. Simply using another part of the hotel was not a reasonable alternative to nap. I said that was unacceptable given this is a planned renovation and they had from the time I booked last January up to and including the time of check-in to notify me and allow me to book a different room or hotel. Even on the day it started no notification was given of the impending noise problem. They should not have put us in these rooms knowing this was coming without giving us notice and alternative options. Renovations of this scale are not just decided upon and started last minute. They had to have known for some time, and yet they put us in these rooms anyway with no notice of the impending renovations and noise. The noise did finally stop at 5pm, but started up again promptly at 9 this morning, at which point the manager again apologized but made no effort to have the noise stopped. She did of her own accord comp a second night of the stay, without me asking (I never really wanted any cash, was simply looking for peace and quiet I had every reason to expect given there was no notice at all.) I write this review as a warning to anyone with upcoming stays. I would call and inquire where your room is and if it will be impacted by construction and request to move your room to one that is not impacted or request to change your resort.
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Oct 01, 2024Amazing hotel; fab staff, great location and wonderful stay 🥳
Couldn’t have asked for a better location and hotel for our 2 week stay. Perfectly placed near to Universal, the hotel had everything we needed for a fantastic trip. Couldn’t fault the place or the staff in particular as every one of them went that extra mile to look after us. The Velvet bar is ace, the entertainment really top quality each night and the staff outstanding. If you do visit, give Ken and Skinny on the bar our best wishes as they made each night a pleasure, along with the rest of the team. Well done Hard Rock Orlando, as I’m usually a complainer (apparently) but found it hard to this time! The rooms were serviced to a high standard each day, the whole place is a living museum of music. I’d highly recommend the Sunday acoustic brunch as an escape from the parks, the food and music are great and the bottomless mimosas and bloody Mary’s help with the aching leg muscles! On the whole we would fully recommend this hotel if you can get a good deal. There’s a lot more to say but im sure you get the gist 👍🏻
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Oct 01, 2024
Hard Rock is the Way to Go
We made the trip to Universal for the first time in 7 years, and this was our first time staying at Hard Rock in around 10 years because we used to stay at the Portofino. We were amazed by the Hard Rock, and we will definitely stay here again. First off the express pass benefit is amazing, and the rooms are really nice, the music and artifacts in the lobby and hallways are fun, and they have one of the best pools. Also being in walking distance to the parks and CityWalk is awesome! Overall really impressed, easily on par with Disney’s nicest hotels
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Sep 26, 2024First Stay at Hard Rock..
Having stayed at Portofino Bay and Royal Pacific a few times we decided to “tick off” Hard Rock.. Great choice very clean, decent size room and nothing was too much trouble.. We stayed 5 nights as when originally looking at 4 nights if we added the extra night it was actually cheaper, so bonus.. We paid (slightly) more for a pool view which to be honest was a waste as the woodland views were much nicer and you don’t actually sit looking out of the windows, lesson learned for next time. If your looking at any of the premier Universal resorts I don’t think you’d be disappointed..
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Sep 26, 2024Unsafe Practices
It pains me to leave a bad review for this hotel, because we stay here several times a year, and it is usually a pleasure. However, my family has an unfortunately timed long-awaited trip that happened to fall the day a hurricane is arriving in Florida, with some outer bands in Orlando. In order to get everyone there safe, those of us coming from the south are leaving later than those of us coming from the north (the northern part of the family wanted to get to Orlando before the hurricane), and the ones arriving first do not have a credit card. The room is paid for since April, and after spending over an hour on the phone across 3 different people, I was assured by each one of them that my family (whose names are on the reservation) would be allowed to check in without me to be inside during the storm. Lo and behold, they have denied them, despite me being on the phone when they arrived and even providing a front and back picture of the same credit card used to secure the room. They insisted "anyone could have given this random credit card." The random credit card with my name on it that had also paid for the room 5 months earlier and has paid for every trip to that hotel? Sure. Then they insisted my cousin let them charge $2400 on his debit card just to let them in from the storm. $2400 for a room that was already secured and paid for months earlier. What kind of incidental charge is that for a 2 night stay? And why was I assured every step of the way this would not be an issue at all and my family would be taken care of in this emergency? This will be my last trip to Hard Rock. If they are unable to make completely reasonable accommodations in a state of emergency, they should not be allowed to stay open during such a time.