Breathless Cancun Soul Resort & Spa - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2382 reviews

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  Feels more like a hotel than resort.

  Dining service: No dinner buffet. Long wait times at each restaurant from the point we sat down at a table. (2+hours every restaurant /4pp). We did not even get our main dishes at the Mexican restaurant. We left and had no choice but to order room service. Need to add a dinner buffet or extend the lunch buffet hours for dinner. Buffet food, Xhale lounge food and restaurant menus never changed day to day. Very disappointing for an all-inclusive resort when there is a lack of variety, you get stuck eating the same foods for serval days in a row. Bar service: No consistency from bar to bar when making the same drink. NEED STRAWS. We wasted many frozen and mixed drinks because we could not mix them. Take a Straw if you stay at this hotel Room: I feel we did not get the extra service we paid for when booking the Xhale room. NO concierge service. Need to explain to customers at check in how switches and buttons work in the room. We did not know there was a do not disturb button. Unfortunately, every morning for 5 out of the 7 days we were there we were woke up twice a day by housekeeping and mini bar stock guy. Sad part is none of the workers showed us the button either. We found out by another guest in the elevator. The toilet is a wall mount and moves when you sit down. I felt like it was coming off the wall. There was a gap between the wall and toilet at the caulk joint. When you stand up toilet move back. Shower glass is only frosted on the panel facing the 2 double bed. (not frosted in King rooms). There is a power curtain that comes down for some privacy. Housekeeping: Only took out the trash, made the beds, and changed towels a few times (per our request). The room was clean upon check in. Only complaint was the balcony / jet tub. We ran the water in the outside tub, turned on the jets and water turned black (mold in the lines). So, we could not use it, and we did pay extra for this room. The balcony had tobacco spit and chewing pouches on the floor. There were several tiny antes running back and forth at the bottom edge of the glass (23 floor). Entertainment: We enjoyed the evening entertainment. Even though we did not know what to expect. Need to promote or explain the nightly event with more description. Beach: is beautiful, clear and clean. I give credit to the guys who ever morning are out at the beach racking the sand, bagging the grass on the edge and setting up the chairs. Pools: Cold considering they are supposed to be heated. Hot tub is not a hot tub. The water is the same temp if not colder than the pools. The jets are overpowering and will blow you around. It is not relaxing. Party pool music is the same every day, repeated over and over. Location: No shops or stores close within walking distance. Ferry to the island is a 10min walk.

  Jan 21, 2026
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  10/10 Would Recommend

  We just got home from Breathless Cancun Soul and what a trip! We felt so welcome by the staff immediately upon arrival at the hotel. They took great care to let us know the ins and outs of the property and showed us to our room, as well as explained where we could find other amenities (pools, restaurants, gym, spa, etc). We were also given a brief overview of how to use the lobby elevator - because it’s a whole vibe itself! Overall, we had a great experience. The food was good at every restaurant we tried. Pro tip: don’t skip dessert! Also, don’t miss Silk City - even if just to take in the beautiful views from the rooftop. The lattes at The Nook were delicious, and the perfect start to our day. The ladies there were always cheerful, too. Actually, every staff member we met throughout our stay was wonderful. Ferran knew how to keep the fun going with daily activities at the pool, and he did a great job getting participants without being pushy. We looked for him daily to see what he had up his sleeve for the day! If you’re on the fence, just book it. You won’t regret going to this beautiful resort.

  Jan 20, 2026
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  Trip with my besties

  Has so much fun with my two besties. Food was 8/10 for an all-inclusive. Hotel was so clean and appeared to be new. Service was fantastic. Club level pool was so fun during the day. The Club at night was so fun for everyone! 4 days was perfect.

  Jan 20, 2026
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  10 out of 10!

  20 of us met here for my Best Friend's 50th Birthday and had a blast! Food, service, cleanliness, entertainment were all top notch. We even had some private events that were very well appointed with beautiful accommodations. 10 out of 10, I would come back!!

  Jan 20, 2026
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  Amazing spot for a bachelorette/girls trip!

  We came to Breathless for my bachelorette in early January and the resort far exceeded my expectations. We were a group of 11 girls and truly had the best time. The service was phenomenal, especially the pool servers Leo and Alejandro. They had tons of stuff going on and great entertainment staff, particularly Farren, who completely made our experience! We were looking for a place where we could relax but also party and dance when we wanted to and this resort was exactly that. The After Dark night club was so much fun and the drag show was amazing. The theme nights and shows were great and I loved the wellness options during the day like yoga and spin on the beach. The resort really had all that we were looking for including great food and drinks and was very clean! Would definitely come back for another group trip in a heartbeat!

  Jan 19, 2026